BC.GAME - CASINO-SPORTBOOK, OFFICIAL SPONSOR LEICESTER CITY!

[Zwei]

a bit rude? maybe, but was he lying tho? i mean, it's my first time seeing a casino chat mod say the quiet part out loud, lol.

Moderators should be polite and answer questions kindly. Like an AI  

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(brought to you by chatgpt)

What kind of situation is this to force a moderation agent to be that rude!?

probably someone kept annoying him complaining about losing money, and how they never win, and that bc.game is a scam... you know how it is.

Is he really aware about what he is saying and how this can damage the whole brand reputation!?

they don't care.

[Forsyth Jones]

Moderators should be polite and answer questions kindly. Like an AI 

Someone should tell this moderator to change his attitude. If that post is really true.

That's why companies are increasingly letting AI handle customer service. These days, it's very difficult to tell whether you're being assisted by a human or an AI. AI is much more efficient and faster at customer service than humans, as long as the agent monitors and gives clear instructions to  chatgpt on how to proceed, such as: being more polite, use subtlety, clearer and more objective and that sort of thing.

Of course, for very obvious and easily resolved issues, AI isn't necessary, but for things like being more polite or revising the tone of the text, you can ask AI to help you.

Whether it was a misconduct or not, everyone will have a different opinion, but in any case, if it was a mistake, we can only learn from others' mistakes rather than make the same mistake ourselves. 

[Zwei]

That's why companies are increasingly letting AI handle customer service. These days, it's very difficult to tell whether you're being assisted by a human or an AI. AI is much more efficient and faster at customer service than humans, as long as the agent monitors and gives clear instructions to  chatgpt on how to proceed, such as: being more polite, use subtlety, clearer and more objective and that sort of thing.

maybe because i have been exposed to too much AI, but for me, 90% of the time i can instantly tell if i'm talking to a real human or an AI support agent.

Whether it was a misconduct or not, everyone will have a different opinion, but in any case, if it was a mistake, we can only learn from others' mistakes rather than make the same mistake ourselves. 

tbh, i would rather have that kind of language than the tasteless fake corp talk, knowing the other guy on the screen doesn't mean shit of what he is saying and is just following a script.

[logfiles]

<...>

You seem to be the kind of person who hates the bitter truth or prefers being told sweet lies and fantasies, but let's be honest. Where is the lie in what the moderator said? What matters is the message you understood and not how he said it. Just stop acting like the little fragile princess and face the reality. If you feel like you can't handle it, then I advise you to avoid gambling all together.

[pusaka]

What kind of situation is this to force a moderation agent to be that rude!? Is he really aware about what he is saying and how this can damage the whole brand reputation!? Even in scammy projects, scammers are much more polite and patient than this. He should be immediately fired with the one who recruited him from the biggening.

I am always expecting to see more unprofessionalism by bc casino because a lot of pending disputes against it, but never imagined to reach this level of arrogance and rudeness.

I have the same question, because there must have been a trigger or situation for him to say something like that. I think there was tremendous tension before he said it.

There wasn't anything wrong with what he said, but the way he said it was wrong, especially since he was a moderator who should have been more tactful in his actions and words.

It's understandable that some people are angry about this, and I wouldn't be surprised if they considered it a common occurrence. The point is, the casino needs to evaluate its actions for all parties and be more tactful.

[bitmover]

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Yeah, certainly a much better answer. Moderators should really be much more careful when talking to customers.

This kind of job will most likely be replaced by AI in the future, and just one supervisor which is much more polite will handle situations that the AI isn't able to solve. Like payment problems, withdrawals, etc...

[Boiyboomers]

I think, bcgame has turned into scam. So many scam accusations and negative reviews lately, I have noticed there are 16 negative reviews within a week in truspilot.

[henry_of_skalitz]

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(brought to you by chatgpt)

Yeah, certainly a much better answer. Moderators should really be much more careful when talking to customers.

This kind of job will most likely be replaced by AI in the future, and just one supervisor which is much more polite will handle situations that the AI isn't able to solve. Like payment problems, withdrawals, etc...

It's the job of the people to tell us the info we want in a polite and composed manner.

In the initial answer, it may be true, but it's also too harsh for the official answer on the topic, whatever it may be.

If a person replies to you like that - yep, I would get it, but the representative or a mod? - Not too good.

[Pumared]

Moderators should be polite and answer questions kindly. Like an AI 

Someone should tell this moderator to change his attitude. If that post is really true.

That's why companies are increasingly letting AI handle customer service. These days, it's very difficult to tell whether you're being assisted by a human or an AI. AI is much more efficient and faster at customer service than humans, as long as the agent monitors and gives clear instructions to  chatgpt on how to proceed, such as: being more polite, use subtlety, clearer and more objective and that sort of thing.

Of course, for very obvious and easily resolved issues, AI isn't necessary, but for things like being more polite or revising the tone of the text, you can ask AI to help you.

Whether it was a misconduct or not, everyone will have a different opinion, but in any case, if it was a mistake, we can only learn from others' mistakes rather than make the same mistake ourselves. 

We often hear about AI replacing people, but I believe in this case, it will replace the type of person who talks to and treats the company's customers this way. An AI would never act this way regardless of what the user/customer says. So the moderator was very rude in treating everything this way. I believe there should be another way to avoid this kind of wear and tear.

[Ryu_Ar1]

THIS FAGGOT CASINO IS STILL ALIVE AND RUNNING ? WHAT A JOKE MAN !
THIS FAGGOTS SHOULD BE FUCKING DEAD OR IN JAIL, SINCE LONG TIME AGO !!!!!!!!

HEY SON OF A BITCHES CHECK THIS OUT

It is undeniable that his words sounded quite harsh for a mod but in this context I don't want to draw conclusions too quickly because of course we have to look at the initial context of why such words came out.

If in the end this condition occurs due to a misunderstanding that leads to mutual heating of attitudes then indeed we need to see the whole first before judging.
But on the one hand, things like this should be a little avoided by those who are in charge of service because after all, of course we can judge that service is also a form of trust, it's just that if the situation is only from a piece that exists, honestly we cannot immediately judge before knowing the whole story.

[Pmalek]

A comment like that from a moderator is rude, and they should know better... But in a way, he is also right. Those who chase easy money in casinos often end up losing everything.

The moderator should have said it in a nicer way, but we also don't know the entire context and what was said before such a reaction. If casinos didn't profit and make money of people losing, it would be difficult to find a casino to gamble. But it's not difficult and neither is losing. It is a business and it is entertainment. One difference to other types of entertainment is the added bonus of winning money. Of course, that's not a guarantee, and the system is set up in a way to only reward a small amount of players in the long run. 

[hd49728]

The moderator should have said it in a nicer way, but we also don't know the entire context and what was said before such a reaction. If casinos didn't profit and make money of people losing, it would be difficult to find a casino to gamble. But it's not difficult and neither is losing. It is a business and it is entertainment. One difference to other types of entertainment is the added bonus of winning money. Of course, that's not a guarantee, and the system is set up in a way to only reward a small amount of players in the long run. 

In the gambling industry, it is set up as the gambling company have positive revenue and get profit with time. It's easily to know that their profit comes from user money spent for gambling, so gamblers must know this fact that is not hidden at all.

It's only whether gamblers actually absorb this fact and make their own gambling plans including their financial management so that they are solidly know how much money they are ready to use for gambling. Also by knowing that they are unable to beat casinos in a long term, they must bet more careful and be responsible gamblers.

[Kavelj22]

What kind of situation is this to force a moderation agent to be that rude!?

probably someone kept annoying him complaining about losing money, and how they never win, and that bc.game is a scam... you know how it is.

It can be said in a polite way. If the user is rude and impolite, the moderator should be professional enough to know what to say and how to say it. The manner is not less important in handling such tasks in community management. I won't believe that could be excuses for moderators pretending to represent a famous brand to treat their clients with such an indifferent impolite manner, whatever could be the reasons. I have never read about such an incident with any other service including scammy ones. Now see how people interact about this in the main ANN thread and how this can easily damage the brand reputation just because one moderator wasn't in his good mood.

[Zwei]

<...>

You seem to be the kind of person who hates the bitter truth or prefers being told sweet lies and fantasies, but let's be honest. Where is the lie in what the moderator said? What matters is the message you understood and not how he said it. Just stop acting like the little fragile princess and face the reality. If you feel like you can't handle it, then I advise you to avoid gambling all together.

he posted similar shit on 500casino thread a while back, and i told him the same thing.
i guess it's easier for him to ignore the real problem that he is a problematic gambler who should quit, and get help instead of blaming the casino and their staff for his losses.
but to fair, they did try to scam him 2 years ago, so i get why he hates them.

i gotta say, he is a special kind of a degen if he still playing on bc.game, as looking at it now, i think that mod message he posted was directed at him.

[maxwynn999]

Placed bets and dice, won around $2000 total, got some verification that I failed on accident, somehow I was only given ONE try to do it, so no second chance even (even though I asked many times to do it again) - immediately, it says 'no more verification attemps' and that 'you cannot withdraw without verification'. after 3 months waiting for replies from their support team (via dedicated topic 'KYC - Remaining funds withdrawal request') I got response that I'm not getting any of my money, hooray! Apparently they can return only your deposit. Stay safe and don't ever play there, because when you win, they ain't giving you your winnings, only your deposit! And if you lose, well, they obviously won't give you your deposit back🤣

[Wiwo]

<...>

You seem to be the kind of person who hates the bitter truth or prefers being told sweet lies and fantasies, but let's be honest. Where is the lie in what the moderator said? What matters is the message you understood and not how he said it. Just stop acting like the little fragile princess and face the reality. If you feel like you can't handle it, then I advise you to avoid gambling all together.

he posted similar shit on 500casino thread a while back, and i told him the same thing.
i guess it's easier for him to ignore the real problem that he is a problematic gambler who should quit, and get help instead of blaming the casino and their staff for his losses.
but to fair, they did try to scam him 2 years ago, so i get why he hates them.

i gotta say, he is a special kind of a degen if he still playing on bc.game, as i think that mod message he posted was directed at him.

We have a few of such problematic gambler's around the forum and in every casinos, what do you expect when you running an open business, any clients is free to address you in whatever manner they wish.

But sure thing is that dealing with problematic gambling behaviors is somewhat an individual thing or professional medical treatment that can help lessen the pressure on the guy brain that make him think and act aggressively against most casinos around.

[BigBos]

We have a few of such problematic gambler's around the forum and in every casinos, what do you expect when you running an open business, any clients is free to address you in whatever manner they wish.

But sure thing is that dealing with problematic gambling behaviors is somewhat an individual thing or professional medical treatment that can help lessen the pressure on the guy brain that make him think and act aggressively against most casinos around.

There will always be problem gamblers who end up taking actions that reveal they're the ones with the problem. We often encounter these types of people on forums, and they usually use newbie accounts. I wonder if they're truly newbies or just pretending to be.

You're right, it's best to consult a professional for people like this. They're at their wits' end simply because they keep losing. They want to win, I'm sure. But their uncontrolled gambling has cost them a lot.

[Pumared]

Placed bets and dice, won around $2000 total, got some verification that I failed on accident, somehow I was only given ONE try to do it, so no second chance even (even though I asked many times to do it again) - immediately, it says 'no more verification attemps' and that 'you cannot withdraw without verification'. after 3 months waiting for replies from their support team (via dedicated topic 'KYC - Remaining funds withdrawal request') I got response that I'm not getting any of my money, hooray! Apparently they can return only your deposit. Stay safe and don't ever play there, because when you win, they ain't giving you your winnings, only your deposit! And if you lose, well, they obviously won't give you your deposit back🤣

It would be helpful if you could provide more information about this situation. Who you contacted, the ticket IDs, and who you spoke to. When you post this comment, you want to be heard, I'm sure. But help whoever contacts you so they don't have to ask you and make you repeat your entire story. I'm sure no casino wants to have that kind of reputation for not paying out.

[Raflesia]

We have a few of such problematic gambler's around the forum and in every casinos, what do you expect when you running an open business, any clients is free to address you in whatever manner they wish.

But sure thing is that dealing with problematic gambling behaviors is somewhat an individual thing or professional medical treatment that can help lessen the pressure on the guy brain that make him think and act aggressively against most casinos around.

There will always be problem gamblers who end up taking actions that reveal they're the ones with the problem. We often encounter these types of people on forums, and they usually use newbie accounts. I wonder if they're truly newbies or just pretending to be.

You're right, it's best to consult a professional for people like this. They're at their wits' end simply because they keep losing. They want to win, I'm sure. But their uncontrolled gambling has cost them a lot.

Regardless of whether it's a beginner or not I don't think we will know lol
But certainly whatever drama is made in the end must still be resolved and they must be able to take responsibility for what they do.

Today a little bad luck happened to my bet but this is a possible situation.



I was actually hesitant from the beginning whether to Cash Out or not but in this case my hesitation actually led to a perceived failure and it was definitely a lesson that I should pay more attention to in future bets.

[Eternad]

Placed bets and dice, won around $2000 total, got some verification that I failed on accident, somehow I was only given ONE try to do it, so no second chance even (even though I asked many times to do it again) - immediately, it says 'no more verification attemps' and that 'you cannot withdraw without verification'. after 3 months waiting for replies from their support team (via dedicated topic 'KYC - Remaining funds withdrawal request') I got response that I'm not getting any of my money, hooray! Apparently they can return only your deposit. Stay safe and don't ever play there, because when you win, they ain't giving you your winnings, only your deposit! And if you lose, well, they obviously won't give you your deposit back🤣

It would be helpful if you could provide more information about this situation. Who you contacted, the ticket IDs, and who you spoke to. When you post this comment, you want to be heard, I'm sure. But help whoever contacts you so they don't have to ask you and make you repeat your entire story. I'm sure no casino wants to have that kind of reputation for not paying out.

The issue is not about his bet technicalities so asking for the betid is not necessary at all. His account is probably ban due to faking the KYC issue which is a serious offense when it comes to account verification.

It’s surprising that a user only have 1 try on KYC verification if the problem is just a simple image quality or not accepted ID.

But if someone faking it for sure he will not gonna have another try. His case can only be resolved through arbitration services since his KYC documents needs to be checked.