Update : 23 june 2014
The after-sales service of Bitmain is catastrophic very slow !11 june 2014One S2 board out of service.
12 june 2014Me (by email) :
One blade is out of service.
When i plug this blade into slot one of Antminer S2, the blade don't hash and Antminer S2 power off a few minutes later.
When i plug this blade into slot ten of Antminer S2, the blade don't hash and Antminer S2 power off a few minutes later.
When i plug this blade into the second Antminer, the blade don't hash and the second Antminer S2 power off a few minutes later.
12 june 2014Bitmain (by email ): Ask me one question : would you please confirm whether below marked resistor still exists on the board?
12 june 2014Me (by email) : Yes, i confirm you that marked resistor exists on the board.
I have take some pictures of the board with my iPhone, please look at pictures in this email.
No answer from Bitmain15 june 2014 :Me (by email) : Can you please reply to my last email (see below) ?
16 june 2014 :Bitmain (by email): Please find the shipping label in the attachment.
16 june 2014 :Me : Check the UPS tracking number.
Me (by email) : UPS haven't receive any package from you. Why ?
17 june 2014 :Bitmain (by email) : Please call your local UPS to pick up the package using the shipping label provided.
After we get the returned part, we'll ship out the good replacement.
17 june 2014 (9 AM) :Me : Bitmain want receive the out of service board before send me a new board, no problem, i understand.
Me : Print the shipping label provided.
Me : Look at the printed label.
Me (angry) : On the printed label, the "SHIP TO" address was MY ADDRESS !!! Me (by email) : There is my address under "SHIP TO" and not Bitmain address. Are you sure you have send me a valid label to send you my board back ?
17 june 2014 (9 AM) :Me : call UPS, UPS tell me that they can't pick up the package because the label is wrong.
17 june 2014 (10 AM): Bitmain (by email) : Sorry, we'll provide the correct one later.
Me :
OK, but why not yet ?
17 june 2014 (11 AM) : Bitmain (by email) : please find the updated shipping label in the attachment.
Me :
Yes, yes yes ... Call UPS, waiting for UPS truck.
17 june 2014 (05 PM) : Me : My package is in the UPS truck. Waiting for Bitmain news.
19 june 2014 : UPS :
Scheduled Delivery:
Friday, 06/20/2014, By End of Day
Shenzhen, China 06/19/2014 10:40 P.M. Arrival Scan
Koeln, Germany 06/19/2014 5:59 A.M. Departure Scan
Koeln, Germany 06/19/2014 12:29 A.M. Arrival Scan
Strasbourg, France 06/18/2014 8:25 P.M. Departure Scan
Strasbourg, France 06/18/2014 7:57 P.M. Export Scan
Strasbourg, France 06/18/2014 7:16 P.M. Arrival Scan
Wittelsheim, France 06/18/2014 6:40 P.M. Departure Scan
Wittelsheim, France 06/17/2014 3:43 P.M. Pickup Scan
China 06/17/2014 3:52 A.M. Order Processed: Ready for UPS
20 june 2014 : UPS :
Delivered On: Friday, 06/20/2014 at 10:05 A.M.
Left At: Office
Signed By: MS CHENG
20 june 2014 : Me (by email) : You received my package : (Tracking : 1ZR789908657356095), can you please send me a new board as soon as possible and send me the tracking number by email.
20 june 2014 : Bitmain (by email) : process it later and provide the tracking number after ship out.
21 june 2014 : Bitmain (by email) : Tracking info for good replacement is UPS: 1ZR789900457119914
Me : waiting UPS truck
23 june 2014 : Me : Board received, work well
The after-sales service of Bitmain is catastrophic very slow !Waiting for answer, I will update this post at every new event ...