Their TOS also appears to break Belize law (where their company is supposedly registered)
Their terms of service also break the laws of common sense.
The Customer guarantees not to disclose any information, obtained from the Service support operator, in any channels of communication. Violation of this rule will lead to the account termination without refunding of the remaining balance of the account.
That's illegal in every country with a civilized legal code.
The Customer agrees, that the Service may, acting at its sole discretion, suspend the Customer's access to the Website, including, but not limited to: restriction, suspension or termination of the account, a prohibition of access to the Website and to its contents and termination of providing any services.
This (presumably) gives them the authority to close your account for any reason or no reason. Maybe they don't like your username; account closed. Maybe they think you have too much money in your account; account closed! WTF, over?
The Service may take technical and legal measures to prevent the Customer’s access to the Website, if the Service believes, that she/he is causing troubles and poses legal challenges, abuses intellectual property rights of third parties, or her/his actions violate the present Terms.
No causing trouble, or... you guessed it; account closed!
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Another head-scratcher; It seems like livecoin has deleted any mention of MONA from their website, with the exception of their main exchange page. A google search lists "news" results from livecoin.net, but when searching the linked page all mention of MONA is gone. One page, which appears to have been the original press release at the time of the 51% attack has been completely deleted, and the link goes to a 404 error. That link:
https://www.livecoin.net/news/view/719?lang=en
A post on github quotes the original message:
Dear clients, as you all know, MONA network has been attacked recently, and all the exchanges suffered at some point due to fake incoming transactions. The fact of attack has been publicly acknowledged by the developers.
We contacted the developers several times on the issues concerning the cancellation of fake transactions or providing compensations for the losses sustained by the exchanges as a result of the hackers' attack on MONA blockchain. Today we got an answer: the developers won't take any actions. We, in our turn, have nothing to do than keep MONA deposit/withdrawal closed, in accordance with the terms of services providing. If the developers of MONA will ever take steps to cover the losses, incurred by the attack on the blockchain, we would be glad to make this asset available again. If you want to influence the situation somehow, please, send collective claims to MONA developers.
The search settings I used:
https://www.google.com/search?q=livecoin.net+and+%22mona%22+coin
The most troubling thing about this whole event is the number of reputed member who are still supporting this exchange. A couple of spots opened up on their signature campaign, and several people applied. This is really disappointing, especially from those whom I respect. It's pretty obvious livecoin is a shady outfit, hiding in the shadows with a ToS agreement that holds them unaccountable.
Sure, the evidence of the scam claims is largely circumstantial, but in this very thread they admitted they are treating the victim as he reported. After several claims of folks being mistreated by livecoin, and their own terms of service full of illegal business practices, I'm baffled anyone can continue to stand behind them.