That was really sad to read but you can't blame Coinbase Pro for your error even 1%...
You would probably have a chance if they supported GOLD token...
Of course, I know it's my fault but still, I think I can be angry on Coinbase, or at least disappointed because as a client I tend to be treated differently.
They don't do anything to help in such a situation and on other exchanges its possible, even in a lot worst cases than mine. Of course for a high fee but still, they give a possibility to get at least something back. I know because my friend did the same mistake (to be funny on the same day and with almost the same USD amount) only his case was worst because he send IDENA to ETH address and it is not an ERC 20 token, but still luckily compatible with ETH network. The exchange agreed for a high fee to reverse this transaction, despite it's not an easy case because they also don't support IDENA and were not sure if this will be even possible at all. This is the kind of support I would expect to see on Coinbase and not on an exchange called scammy.
I thought that maybe one day when they list GOLD token on Coinbase Pro, I'll get them back, but this isn't true because I've read on Reddit that even after listings people didn't get those mistakenly send balances back. Additionally, there was one case described, where somebody mistakenly sent all ICO tokens to the wrong Coinbase address and they had to swap them later (causing insane problems and delays for the project) because didn't get any help from Coinbase support.
That's why I am angry and think that I can be angry and have all the reasons for, because if this is possible on other exchanges, then for sure it could be also possible on Coinbase.
I understand all problems with: security of keys, cold wallets, that it is not listed yet, etc, but still, we are clients and from what I know this happens every day that people send cryptocurrencies mistakenly to wrong exchange addresses.
If something happens, again and again, no matter what, then it seems that something is wrong and they should do whatever they can to help you, but believe me it doesn't look like this.
It rather looks like that they don't give a f... about us, their clients.
...Tripple checks:
- Check on the platform A on which you withdraw or make a deposit.
- Check a few first and last characters.
- Double check to the partnered platform B that will receive the coin or token you withdraw from platform A or on platform B you will make a deposit to platform A.
- Tripple check on email notification and confirmation.
- Sometimes platforms do ask you confirm a second time after you click on confirmation link in email...
This is exactly the procedure I do when sending transactions or dealing with cryptocurrencies.
In almost 10 years, I have done only one mistake exactly at the moment when I skipped my "triple-check" formula for the first time.
...It is sad to read such things, but we can't do anything to the Coinbase now.
I know because I have already talked with Digital Gold support using the live chat on Marketplace (which is a great tool) and already got my answers.
I got more support from the Digital Gold team than from Coinbase and this is why I am so disappointed with them.
