Despite the fact that users agree with our terms and conditions, and we reserve the right to cancel bets, we have NOT canceled user elabor's won. All bets won are simply processed on the balance sheet. Many bets won by this user despite the excessive odds have been paid out.
We are currently looking for an appropriate solution for this situation. So far we have the solution that the money won is present as a bonus balance on the account, but we understand that the user does not agree with this. We are aware of this and are working on an appropriate solution.
I think that for the future, it can be an important transparency move to declare and specify what is meant by the wrong price.
For example, an obvious mistake is if the market on average offers @ 1,2 and instead malubit offers @ 12 (because it is clear that it is a typing error).
On the other hand, if Malubit always declares for the future, that if the price offered is for example more than 20% of the maximum price offered by other sportbooks, in this case Malubit has the right to cancel bets.
But if the price offered at 12 o'clock is in line with the market for example @ 2 and after suddenly, the market lowers the price @ 1.5 in this case is not an error, but market conditions have changed, therefore Malubit does not has the right to cancel the bets accepted before
