Dear forum members,
We would like to respond to this situation.
First, it was never said that we should not pay out the winnings.
We looked at the bets placed and saw no logic in gambling behaviour.
The only thing we could conclude is that there might be separate things going on about the bets of the user in question.
If, as a bookmaker, we suspect that profits have been obtained in an unfair manner, we have the right and also the obligation m.b. laws and regulations to analyse these bets.We think every bookmaker in the world would do this. We are here on the forum to answer questions from customers, and try to make them as much comfortable as possible.
The customer has been e-mailed that he please should be patient, and when the check is complete, that the payments and place take place. So he just need to be a little patient here, but instead he decided to act rude and threat us.
We consider privacy of customers to be very important and are our top priority.
However, as a result of which this customer is now blackening us and threatening to blacken us both physically and digitally, we would like to prove the contrary and are forced to post part of the conversation here.With the side note that we have responded to all emails from the customer, and also kindly asked that he wanted to stop scolding and threatening us.
Some examples of the customer's misbehaviour.
Directly said in the email conversation.
"Fack you idiot. Now you are going to see."
"listen to me well i will find you and i will break your legs. trust that i will find your, i will pay people as much as i need but i will find your all"
We are trying our best to provide the best services but what should you expect with these threats.
What should you do if you are threatened with this serious violence? That's frightening for our employees and their family's.
We would like to remind people once again that Malubit will never release private conversations to third parties,
but in these cases an exception is made because this violates the image and comes under defamation / later.
This user shows no respect for us as a bookmaker and for our employees (who we protect).
There are many customers who enjoy playing on our site, and we value all our customers.
Moreover, we would also like to state that this forum is not intended to discuss such matters among themselves,
since we consider the privacy of customers important and we are now being falsified and seriously threatened Malubit and our employees (what we cannot allow).
Hopefully you as forum members understand that we had no choice but to post this.
Congratulations on professionalism. What does all this have to do with you not paying me BTC?
(We looked at the bets placed and saw no logic in gambling behaviour. )
You have my permission to post all the bets that I have played, so let people judge for themselves if the game is a problem or you don't have a btc.
I see you edited the first post. Of course I will post this on all forums. You won't steal money from other people. I will not allow you. And of course I'll make you a problem if you don't pay me my money. I could have let you steal some money from another player for a few days, so pay me off. But I don't want such scammers to stand on this planet. When you want to steal money from someone, be prepared for the consequences.
2 days have passed, explain to me and other people on this forum what is suspicious about my bets. My behavior must have been triggered by something. Do you think we players are idiots? now i will post the whole conversation, for players to see
I
Hello.
How much do I have to wait for my payment
Withdraw ID
108
YOU
Dear user,
Since this is the first withdrawal on our site, our security team is obligated to do some checks regarding your bets.
Once this process is completed, your withdrawal will be processed. If you change your mind, or do not want to wait, there is always the option on the "Withdrawal page" to cancel the withdrawal and use the funds for betting.
Thanks for your understanding
--
Best regards,
Malubit Support Department
I
Thank you for your quick response.
How long will this process take?
I again
What's this all about, whether you're trying to steal my money? I will immediately write that you are a fraudulent bookmaker and offer proof to people for that.
YOU
Dear user,
Currently our specialists are working on this case regarding your withdrawal. We want to ask a little bit more patience from your side.
I
I do not understand what is being checked. I played big games. This smells more like fraud. Here I see you promise to pay off within an hour
https://bitcointalk.org/index.php?topic=5224028.0do you generally have to pay more than 5-6 btc? very suspicious. answer me when i can expect payment?
Thanks
YOU
Hello,
Usually we strive to process withdrawal requests within 30-60 minutes. However, when the amount of BTC is bigger (like in your case) we need to do additional checks, since we need to be sure that everything is played fair. You do not have to worry about your funds.
I
4 btc is a lot for you? so what limits do you give on your sites then. I don't have time to fuck with you if you don't have BTC say nice. You have 8 hours to pay me. otherwise I will put all my bets and correspondence with you on the forum. So let people decide if there is anything suspicious about my bets or your behavior
YOU
Dear user,
This has nothing to do with limits or payments. We just ask you to be patient in this case. And please mind your language. Once the additional checks are finished, we are able to process withdrawals. For new customers it is normal that we check the gambling pattern to check everything has done legit.
I
Better pay off the money than worry about my language. In 8 hours I'll post all this on the forum, so let other people judge if it's normal or not. You started off well, it looks like I'm the first person on your site to win something
YOU
Dear user,
We want to inform you that our specialists have still not completed the additional checks. For the moment, your withdrawals have been cancelled and the funds is credited back to your balance. When the check on your bets in your account is completed, we will inform you and then you can withdraw the funds.
Untill then, you can use your balance to place bets.
TILT. every normal player knows what this means. We won't pay you money, but you can play until you lose itthis is what fraudulent bookmakers do. Anyone who has been betting for a long time knows this. and then I realized that I was fooled, but that I would not let them get away so easily
I
Fack you idiot. Now you are going to see.
YOU
Dear user,
We appreciate you as a customer. But since have placed many bets with substantial amounts on a relatively unknown event (the tennis match (Vitalia Diatchenko v Maria Sakkari), we are required by law and regulation to check that the bets have been made on a fair basis. On the moment that check is finished, you can withdraw the funds. This still may take some time.
Your account is not blocked, you can just play with your balance.
they keep telling me to bet with them, but I won't get paid (this is psychology, that's how fraudulent bookmakers do)https://www.flashscore.com/match/jNAyhWCn/#match-summary this match is a problem -post my bets for people to judge if something is suspicious hereI
do you think i'm an idiot. to play until I lose all the money? what's suspicious about that match I played gems it is a big wta turnir and I win maybe 2btc ? listen to me well i will find you and i will break your legs. trust that i will find your, i will pay people as much as i need but i will find your all. yesterday I knew you had no money to pay what you owed. but your families will have
YOU
Dear user,
Our company has multiple Bitcoin wallets. Cover your win is not a problem at all. I also would like to remind you if you keep threatening and yelling to the customer service, we will not reply to you anymore.
I
it's obviously a problem, and don't make me an idiot? what the fuck are you checking? a group of idiots got together and thought he was going to steal money
YOU
https://bitcointalk.org/index.php?topic=5224028.40reply to the forum for people to see if there is anything suspicious about my bets. I'll shut you down. you will not deceive anyone anymore. Open betting and you think to steal people. tonight i will find other forums on
www.sportsbookreview.com ...
and when I warn people of your fraud, then I will find you
Pay off the money and give yourself some credibility. Don't talk to me about who told what to whom. Respect must be earned. And you should think of it as a young bookmaker if you want to succeed. don't turn things around. It is you who owe me money, not I to you. You don't respect me. I respected you when I paid 2 btc with you.
thank you
