BK8 - Biggest and Most Trusted Brand. Asia's #1 Crypto online casino BTC & USDT

[ryzaadit]

i can show all my bookmakers I use and all the deposit withdraw bet slip everywhere i never have any trouble

And perhaps, playing in the casino is no problem with your activity?

Sportbet case it's always tricky, every user I know or facing some case it's because mostly sportbet users. A few scenarios are always:
- You getting flag by their third provider for your activity
- Broke term & condition
- Avoiding betting limit
- Arbitrage
- Bonus abused
- Some other factors.

This one it's always the mostly from the case, especially for people who are betting in sports. Not only here but in another casino too. However, some other casinos might be just block/terminated your account without any further update or refund.
Do they have ability to refuse the service for some people or you ? the answer yes. It's same happens on real casino, while people or user who are playing blackjack with card counting (count the card with his head) even we all know these is not illegal.

But, mostly the casino will stored your identity, picture and other. You will get back off by them, and they will tell you for prohibited your activity for playing blackjack (some casino allowed you play other game except blackjack. But mostly, they will back you off and refuse the service otherwise you will get charge by trespassingto their casino.

[annskie]

i can show all my bookmakers I use and all the deposit withdraw bet slip everywhere i never have any trouble

And perhaps, playing in the casino is no problem with your activity?

i dont know i never play casino online ... i have 3 real casinos 15 min from home

[mu_enrico]

After I re-read the complaint, so you're basically got all your money back but want to reopen your account?
It's a bit difficult to understand the way you phrase your post...

i get my deposit back
...
my issue is ur lack of honesty
u have no reason to suspend my account i not break any rules
so i want my account to be re open.
or give a real reason why u suspend my account.
i can proof everything.

So they don't owe you anything?

[ryzaadit]

-snip-

Yes, I'm saying you can play with the casino who don't have any problem with your activity.

Basically, they are refusing the service to you based on seeing the activity. At least you got the money back, and without any being held compared to other casino. Sportbet or any player with an advantage is always getting restricted (especially, arbitrage and other factor I mentioned in a previous post).

Just take a look: https://www.youtube.com/watch?v=I7lsxlZmEWc&t in real casino. Player who can card counting, getting backoff by casino and they refusing the service to him. Same happens for your case, they are refusing the service to you.

[danherbias07]

Is there a way to change your settings about the wagering thing?

Here is an example of a case.
1. A gambler played and lost 1000 PHP in slots yesterday.
2. He played again the next day and won let's say 500 PHP at an early stage and he want to withdraw but he can't because of the wagering amount that is lacking for that day.

The wagering amount keeps on resetting every day which I think is not a good thing. A gambler will be forced to play more and lose again even though he already lost yesterday a big amount just because he cannot walk out due to the said issue.

I suggest making it an accumulated wager. You can reset it every week or every month but don't do it as a daily thing.

[Distinctin]

Is there a way to change your settings about the wagering thing?

I'm curious, do you know what the wagering requirement was here? Is it that when you deposit a certain amount, you need to bet it all? Because if that's the requirement, I don't find it hard to follow since when we deposit funds, it's surely intended for gambling, isn't it?

[ryzaadit]

-snip-

What do u mean?

Are you referring to the wagering promotion? It's all accumulated and they have some rules about the promotion you are taken + wagering. According to their term & conditions, section 11.promotion: you have times 30 days for (bonus & wagering you need to finish for the wagering). Otherwise your bonus and any balance left you are own or winning will be gone.
Deposit have waggering at least 1x times, and doesn't have any deadline (everything it's accumulated) perhaps you can give more detail to which one you are referring ? It's promotion or other.

[holydarkness]

It came to my awareness that BK8's representative addressed the situation here instead of the scam accusation thread.

As it'll complicate things for those who follows the case on scam accusations board, since we'll have to read both threads simultaneously, not to mention some info are missing from one thread, only appear in other thread, one thread has more advanced development than the other, while the other has more crucial point being asked, and so on and so on, I'll beg BK8.Official and annskie to refrain further discussion here and move it toward the designated thread, https://bitcointalk.org/index.php?topic=5505762.0

It'll help us the overseer so much. Thank you.

[klevisi]

Having a problem here

I have been playing for a while on BK8. Depositing many times and also some withdrawals. I registered when I was abroad and I had access to a phone number to verify my account. I have no more access to that number and I asked online to change it, but BK8 is telling me that my new number is not from a country supported and so I can't withdraw my money. Meanwhile they are advertising here for European customers and I am from Europe. When verifying my identity I sent them my European ID and they had no problem with that.
I told them on telegram that I'm not interested on playing anymore. I just want a way to withdraw my money, which are exactly 340 usd. The support guy was like talking to a machine. No way he told. You have to go to Asia, take a new number, prove that your name is on it and then you can withdraw. Really frustrating experience.

[holydarkness]

Having a problem here

I have been playing for a while on BK8. Depositing many times and also some withdrawals. I registered when I was abroad and I had access to a phone number to verify my account. I have no more access to that number and I asked online to change it, but BK8 is telling me that my new number is not from a country supported and so I can't withdraw my money. Meanwhile they are advertising here for European customers and I am from Europe. When verifying my identity I sent them my European ID and they had no problem with that.
I told them on telegram that I'm not interested on playing anymore. I just want a way to withdraw my money, which are exactly 340 usd. The support guy was like talking to a machine. No way he told. You have to go to Asia, take a new number, prove that your name is on it and then you can withdraw. Really frustrating experience.

From which country in EU are you?

Do you mind to "move" your case by creating a thread on this board, with proper guildelines as suggested on this thread? It'll greatly help me understand the situation as well as discussing and inquiring about crucial information to get to the bottom of this case through a more proper channel compared to if we discuss it on this thread.

[BK8.Official]

Having a problem here

I have been playing for a while on BK8. Depositing many times and also some withdrawals. I registered when I was abroad and I had access to a phone number to verify my account. I have no more access to that number and I asked online to change it, but BK8 is telling me that my new number is not from a country supported and so I can't withdraw my money. Meanwhile they are advertising here for European customers and I am from Europe. When verifying my identity I sent them my European ID and they had no problem with that.
I told them on telegram that I'm not interested on playing anymore. I just want a way to withdraw my money, which are exactly 340 usd. The support guy was like talking to a machine. No way he told. You have to go to Asia, take a new number, prove that your name is on it and then you can withdraw. Really frustrating experience.

Hi klevisi,
Please PM me your BK8 account, let me try to help you

[Fivestar4everMVP]

Having a problem here

I have been playing for a while on BK8. Depositing many times and also some withdrawals. I registered when I was abroad and I had access to a phone number to verify my account. I have no more access to that number and I asked online to change it, but BK8 is telling me that my new number is not from a country supported and so I can't withdraw my money. Meanwhile they are advertising here for European customers and I am from Europe. When verifying my identity I sent them my European ID and they had no problem with that.
I told them on telegram that I'm not interested on playing anymore. I just want a way to withdraw my money, which are exactly 340 usd. The support guy was like talking to a machine. No way he told. You have to go to Asia, take a new number, prove that your name is on it and then you can withdraw. Really frustrating experience.

Glad you've got the attention of the official BK8 representative on this forum, I believe that by now, you should have already thrown him a pm as he instructed or requested you to.
How ever, this i believe have been a general problem with most online casinos, carry out your account verification in one country; with perhaps, some documents as patterned to that country, then travel to another country and then start facing issues with the casino over your money.
And the most funny and yet; very annoying thing is that, you never will experience any issues depositing money, but when it comes to withdrawal, they start giving a lot of conditions, but thank goodness this is not something that is general with all casinos though.

I hope the issue is resolved amicably and you are allowed to withdraw your funds in one peace.

[mu_enrico]

It'll greatly help me understand the situation

Who are you? You're not the official support and it's completely fine to post here since the gambling board has way more eyes than the reputation/scam board, which means that the issue will be addressed much quicker.
Also issues != scams

I just want a way to withdraw my money, which are exactly 340 usd.

You can withdraw with crypto if you have set up your address, It doesn't need an active phone number IIRC.
But perhaps different region has different policies.

[klevisi]

I just want a way to withdraw my money, which are exactly 340 usd.

You can withdraw with crypto if you have set up your address, It doesn't need an active phone number IIRC.
But perhaps different region has different policies.
[/quote]


Hello
Yes I have a crypto address registered. But now Bk8 is asking for google authenticator to verify each withdraw. I have deleted this authenticator number because untill now it was useless. To register a new one, you have to use the phone number again (no way to use the registered email) and that created the problem. BK8 asked me for ID which was approved. So they knew exactly where I was from and they have no problem to accept players from around the world. But simultaneously BK8 is asking an Asian number and a screenshot  that proves that the number is on my name, which obviously right now it can't be done. I do not understand this policy of accepting players not from Asia but also being very rigid on the phone number issue. Otherwise my experience at BK8 have been great; they paid each time in less than 10 minutes and they have great selection of sports without being limited.

[ryzaadit]

-snip-

You're using 2FA ?

I don't know the policy of BK8 from other countries but for my local country BK8-Indonesia. We are using "Pin Security" rather than 2FA, the pin security we can set up by own number with 6 number pins.

I don't even have an option in my profile for 2FA, just:
- My basic profile data
- Bank
- Contact info

In the password section just have:
- Password account
- Password game

[klevisi]

-snip-

You're using 2FA ?

I don't know the policy of BK8 from other countries but for my local country BK8-Indonesia. We are using "Pin Security" rather than 2FA, the pin security we can set up by own number with 6 number pins.

I don't even have an option in my profile for 2FA, just:
- My basic profile data
- Bank
- Contact info

In the password section just have:
- Password account
- Password game

Yes Sir, on my account 2FA is obligatory now.

[holydarkness]

It'll greatly help me understand the situation

Who are you? You're not the official support and it's completely fine to post here since the gambling board has way more eyes than the reputation/scam board, which means that the issue will be addressed much quicker.
Also issues != scams
[...]

Oh, my apology. You are right, I am no one, really. I just accidentally stumbled upon this thread. It seems I spoke out of my turn and stepping on many toes by suggesting such as indicated on my post, and for that, I am sorry.

I mean no harm, so I will this thread and the issues within it to those who clearly are more seasoned and well versed on handling such situation.

[mu_enrico]

Yes I have a crypto address registered. But now Bk8 is asking for google authenticator to verify each withdraw. I have deleted this authenticator number because untill now it was useless. To register a new one, you have to use the phone number again (no way to use the registered email) and that created the problem. BK8 asked me for ID which was approved. So they knew exactly where I was from and they have no problem to accept players from around the world. But simultaneously BK8 is asking an Asian number and a screenshot  that proves that the number is on my name, which obviously right now it can't be done. I do not understand this policy of accepting players not from Asia but also being very rigid on the phone number issue. Otherwise my experience at BK8 have been great; they paid each time in less than 10 minutes and they have great selection of sports without being limited.

It's for security purposes since who knows whether the account is hacked or not. For example, account access and KYC could also be acquired if your phone was stolen or whatever.
Anyway, just communicate with @BK8.Official, he's the official customer support of BK8 in this forum. This issue should be easily solved.

Oh, my apology. You are right, I am no one, really.
I mean no harm

[danherbias07]

Is there a way to change your settings about the wagering thing?

I'm curious, do you know what the wagering requirement was here? Is it that when you deposit a certain amount, you need to bet it all? Because if that's the requirement, I don't find it hard to follow since when we deposit funds, it's surely intended for gambling, isn't it?

No. The number of times you bet and the amount but I don't think the wins are adding up. Bonus rounds in slots don't add too, based on my own observation only.
Let's say you have $100 and betting $1 per game, you win 50 times (with a multiplier of 1.01 and above) and lose 50 times (below 1.00). then you can only withdraw $50 if you want to exit considering that your initial game of the day because the wagering thing resets every day.

What do u mean?

Are you referring to the wagering promotion? It's all accumulated and they have some rules about the promotion you are taken + wagering. According to their term & conditions, section 11.promotion: you have times 30 days for (bonus & wagering you need to finish for the wagering). Otherwise your bonus and any balance left you are own or winning will be gone.
Deposit have waggering at least 1x times, and doesn't have any deadline (everything it's accumulated) perhaps you can give more detail to which one you are referring ? It's promotion or other.

No, not the promotion. The wagering requirement if you want to withdraw. It resets on a daily basis. You will see a notification when you withdraw that you need more amount before you can exit and it's written in red. That's what I have been pointing out here.
It sucks when you lost yesterday and the next day you win but was unable to withdraw because the wagering requirement is restricting you.

Example: 8/14/2024 - I made a total deposit of 1000 PHP. I am guessing I am in 3000 - 4000 bets made. Never had any withdrawal even once.
8/15/2024 - I deposited 200 PHP. Made a bet in slots and hit the x300 multiplier in just 50 bets. I won't be able to withdraw it because my total wagered amount for 8/15/2024 is just 250 while the minimum withdrawal is 300 PHP.
So where is the wagered amount of 8/14/2024?

[ryzaadit]

-snip-

Most logic reasons for the answer of your confusing.

There is a small chance, that your wagering is not counted yet. I have experience, while my wagering is more than my deposit the "Red Warning - Waggering" it's pops up tell me need to wager the amount left. Like
- Deposit 150$
- My balance win total around 1000$+
- But the warning appears need to wagering 150$ left.

Usually, while facing these. I leave the site and just comeback 10-20 mins, chat to "Live Support" is also solution for you. Cause they can verify, in case you feel the waggerings it's already passed.

BTW, these not always happens everytime but just some times.