FORTUNEJACK.COM |Deposit 777 play with 1777 mBTC |Live Casino, Slots, Betting

[debuni]

Hello,

I logged into your poker client an hour later as I forgot about the 11mbtc tournament.
I was on a final tabled and it was freeze? Other guys said it was stuck for an over a hour?!
Will you issue a refund or something similar? When it will be resumed?

LOL, 10 hours later - missing support/staff to tell what happens, no refund, no reaction at all.
Tournament is still paused.

[1715635220]

1715635220

[1715635220]

1715635220

[1715635220]

1715635220

[panjul07]

Hello,

I logged into your poker client an hour later as I forgot about the 11mbtc tournament.
I was on a final tabled and it was freeze? Other guys said it was stuck for an over a hour?!
Will you issue a refund or something similar? When it will be resumed?

LOL, 10 hours later - missing support/staff to tell what happens, no refund, no reaction at all.
Tournament is still paused.

I think there will be no refund like usual, it is kinda annoying when we play on tourney for an hour or more but freeze on the final table.
I think if the poker is frozen, they need to split the prize-pool to the remaining players or just restart it just for the remaining players.

[TwitchySeal]

Hello,

I logged into your poker client an hour later as I forgot about the 11mbtc tournament.
I was on a final tabled and it was freeze? Other guys said it was stuck for an over a hour?!
Will you issue a refund or something similar? When it will be resumed?

LOL, 10 hours later - missing support/staff to tell what happens, no refund, no reaction at all.
Tournament is still paused.

I think there will be no refund like usual, it is kinda annoying when we play on tourney for an hour or more but freeze on the final table.
I think if the poker is frozen, they need to split the prize-pool to the remaining players or just restart it just for the remaining players.

Unless all players agree on a time to restart, the only option is to chop remaining prizepool according to chip count imo

[Evolutionary]

I was in that game, we were all pretty angry.  Their so-called 24/7 support took NINE HOURS to respond!

[Evolutionary]

Hello,

I logged into your poker client an hour later as I forgot about the 11mbtc tournament.
I was on a final tabled and it was freeze? Other guys said it was stuck for an over a hour?!
Will you issue a refund or something similar? When it will be resumed?

LOL, 10 hours later - missing support/staff to tell what happens, no refund, no reaction at all.
Tournament is still paused.

I think there will be no refund like usual, it is kinda annoying when we play on tourney for an hour or more but freeze on the final table.
I think if the poker is frozen, they need to split the prize-pool to the remaining players or just restart it just for the remaining players.

So this happened before?  It's just random?  Sometimes the final table runs, sometimes it doesn't?  WHAT .  THE.  ****.

[Evolutionary]

Dear FJ,

How's the result about the contest ?
https://bitcointalk.org/index.php?topic=1282140.40

It's just started , 15 february is the last day for register and upload video to fj site.
And now they aleady uploaded the videos here  https://m.youtube.com/watch?v=9RJwcsXlmio

Hmm only 8 videos have been uploaded. i think mine got left behind lol i was hoping my video will uploaded but it's not. good luck to the participants.

Quit fucking with the videos and fix your fucking poker room.

[FortuneJack]

Hello,

I logged into your poker client an hour later as I forgot about the 11mbtc tournament.
I was on a final tabled and it was freeze? Other guys said it was stuck for an over a hour?!
Will you issue a refund or something similar? When it will be resumed?

Dear user,

We've received your request, and we're diligently working 24/7 to address your issue. We're currently experiencing a high volume of inquiries. We will certainly help you out as soon as we can.

Please accept our apologies for the inconvenience.

[FortuneJack]

Dear users,

Before all else, please accept our apologies for the inconvenience that cause on freezing the 11mbtc 300GDT Freezeout  tournament the other day. We have sorted out the minor technical problem that has caused the error. We will relaunch the same tournament today (18 February) from that point where it has stopped functioning at 9pm site time, i.e the same time as it was launched the other day.

Please rejoin us today and good luck to you all.

[TwitchySeal]

Dear users,

Before all else, please accept our apologies for the inconvenience that cause on freezing the 11mbtc 300GDT Freezeout  tournament the other day. We have sorted out the minor technical problem that has caused the error. We will relaunch the same tournament today (18 February) from that point where it has stopped functioning at 9pm site time, i.e the same time as it was launched the other day.

Please rejoin us today and good luck to you all.

Hopefully you checked with them first, they shouldn't have to choose between rearranging their schedule and finishing a tournament that was scheduled to finish on another day.  (just distribute the prizepool based on chip counts, trust me - its the only fair option...unless they all agree on a time)

Also, if players were stranded in a paused tournament for 10+ hours, and your response is that you're "diligently working 24/7 to address your issue", it's probably not a good idea to later claim it was a "minor technical problem"

[Mars110]

Dear users,

Before all else, please accept our apologies for the inconvenience that cause on freezing the 11mbtc 300GDT Freezeout  tournament the other day. We have sorted out the minor technical problem that has caused the error. We will relaunch the same tournament today (18 February) from that point where it has stopped functioning at 9pm site time, i.e the same time as it was launched the other day.

Please rejoin us today and good luck to you all.

I hope that in the future this problem would not happen again, because it could cause people who are enjoying a game of feel disappointed over the problems experienced and they can directly provide negative trust over the problems they have experienced. I beg to you as the provider of the site, to perform monitoring your site and always give an anticipation to the problem that will probably happen. You may also provide compensation for this problem 

[debuni]

Dear users,

Before all else, please accept our apologies for the inconvenience that cause on freezing the 11mbtc 300GDT Freezeout  tournament the other day. We have sorted out the minor technical problem that has caused the error. We will relaunch the same tournament today (18 February) from that point where it has stopped functioning at 9pm site time, i.e the same time as it was launched the other day.

Please rejoin us today and good luck to you all.

Such unprofessional matter.

8pm site time is equal to? 8GMT, 8ET, 8 cucumbers?
What about players time? Even in India it cost >1$/h.
Minor? Without any support or whatever for >9 hours.  And you are not even talking about compensating your own player for your own fault.

[Bitinity]

Dear users,

Before all else, please accept our apologies for the inconvenience that cause on freezing the 11mbtc 300GDT Freezeout  tournament the other day. We have sorted out the minor technical problem that has caused the error. We will relaunch the same tournament today (18 February) from that point where it has stopped functioning at 9pm site time, i.e the same time as it was launched the other day.

Please rejoin us today and good luck to you all.

Such unprofessional matter.

8pm site time is equal to? 8GMT, 8ET, 8 cucumbers?
What about players time? Even in India it cost >1$/h.
Minor? Without any support or whatever for >9 hours.  And you are not even talking about compensating your own player for your own fault.

Compensation is a must imho, because the players has spent their time for nothing and need to spend other time to re-play the tourney.

[hopenotlate]

Dear users,

Before all else, please accept our apologies for the inconvenience that cause on freezing the 11mbtc 300GDT Freezeout  tournament the other day. We have sorted out the minor technical problem that has caused the error. We will relaunch the same tournament today (18 February) from that point where it has stopped functioning at 9pm site time, i.e the same time as it was launched the other day.

Please rejoin us today and good luck to you all.

Hopefully you checked with them first, they shouldn't have to choose between rearranging their schedule and finishing a tournament that was scheduled to finish on another day.  (just distribute the prizepool based on chip counts, trust me - its the only fair option...unless they all agree on a time)

Completely agree on this. If anyone of the has agreed with a replay it's ok otherwise chipcount based refund is the only fair way.

[lite]

Dear FJ,

How's the result about the contest ?
https://bitcointalk.org/index.php?topic=1282140.40

It's just started , 15 february is the last day for register and upload video to fj site.
And now they aleady uploaded the videos here  https://m.youtube.com/watch?v=9RJwcsXlmio

Hmm only 8 videos have been uploaded. i think mine got left behind lol i was hoping my video will uploaded but it's not. good luck to the participants.

Quit fucking with the videos and fix your fucking poker room.

Lol how am i supposed to fix the poker room problem? fortunejack staff will fix that problem.

[Zeke2345]

Does the poker work off Java? For some reason I can not get it going in chrome and suspect its because they do not support java. Works on Firefox on my mac which is old.

[seedtrue]

Does the poker work off Java? For some reason I can not get it going in chrome and suspect its because they do not support java. Works on Firefox on my mac which is old.

I tried a freeroll in chrome the other day.

[shulio]

Does the poker work off Java? For some reason I can not get it going in chrome and suspect its because they do not support java. Works on Firefox on my mac which is old.

It does and you need to unblock the javascript in your chrome first, sometimes people mistakenly took it as that the site does not support in java because they have javascript blocker . Playing with chrome should give you much better experiences of playing poker rather than playing with mozilla

[hopenotlate]

Just saw "BSOOP EVENT #1" freeroll in tournament schedule and already seven player registered to it: anyone knows what is it about?

[FortuneJack]

Dear users,

Please be informed that from 26 of February henceforth we will refrain from accepting the deposits in NMC. We feel appropriate to make your gambling experience with us as flexible and convenient as you could not possibly imagine. To avoid any inconvenient situations or misunderstandings we advise our NMC holders to bet, withdraw or exchange NMC during the next week.
 
As you may already know, FortuneJack offers multiple cryptocurrencies besides Bitcoin, and in the near future we plan to add few more cryptocurrencies to our portfolio.

FortuneJack is a dedicated casino that is constantly working on improving customer service/experience and does everything possible to exceed your expectations that in turn, will improve your future visits.

[maku]

Does the poker work off Java? For some reason I can not get it going in chrome and suspect its because they do not support java. Works on Firefox on my mac which is old.

I will just add that Java script and Java are not the same and it's true that Google ceased support of Java since September 2015 in their browser;
but Java script should be completely supported and normally there is not problem with playing on Chrome.