I can see frustration on both sides. Lifetime means what it says. We can talk semantics all day and never get anywhere. I can also see that having a viable business means the software will continue. I also don’t like heated exchanges, where someone is called a troll for voicing their opinions, and where someone says the company is unethical. There has to be a willingness to talk things through and come to a reasonable compromise of sorts. With any software purchase, there is a company that wants to do what they love and make money to keep doing it, and a customer that wants use out of it. If those two things benefit each other, everyone is happy. When the equation becomes imbalanced, there is friction and one side has to make a change. Software doesn’t do what the customer expected, refund or change the software. Business has to decide what they can do. Business can’t stay afloat with current software licensing model to stay in business. Have to change or go under, not good for anyone.

Extremes:
1.   Business changes licensing model, leaving current customers in the dust.
2.   Business marks all current customers as lifetime paid and changes model for new customers.

My guess is that option 2 is what most customers would want, unless they have other reasons motivating them such as fear of the business going under and losing access to software they love. Number one was probably the best bet to keep the business afloat at the risk of alienating customers.

Seems a compromise was put forth in between the extremes by providing a free period and by reducing fees to try to create a win for all. Some like it, some do not for whatever reasons. The choices are to continue to try to reach a consensus, or a higher percentage of agreement, or just see what survives the fallout of the current offer.

1.   In an effort to offer other options for discussion, which may be impossible, it there a way to turn over the API portion of the code for community updates, or charge for API updates.
2.   Maybe you get a percentage of trades like an exchange. I’d give you .1% of all trades. I give Bittrex .25% on each.
3.   Another thought would be to continue to support API changes for free, and entice people away from the old software with great new features with Margin. This would only work if there was an agreement on what current feature sets or performance criteria for Leonardo it should end with. I know there are challenges with this as have been mentioned.

I think entertaining a frank discussion with customers, without everyone getting bent out of shape, is beneficial for everyone. It may not change the current offer, but it could change opinions to be a little more positive and receptive to changes that must happen for us to continue our relationship. I think everyone wants this to succeed or we wouldn't be here.

I don't believe it's harsh at all.  That's exactly what it is!  Should Jonathan have honored the lifetime customers and just started charging new customers the subscription model, this would have served his business just as well.  Now he has just alienated a lot of his loyal 'beta testers', eh-hem, "Hero" customers, just so that they can do all the hard work of experiencing glitches, bugs and inadequacies, lose money on trades stuck whilst Leonardo crashes and then shaft them for the effort of reporting all those things so that he can fix them for a subscription model rebrand. It's a clear bait and switch.

The current version works with OSX 10.11, but not 10.9.5.
Is there a working version for 10.9.5? What are minimum system requirements?

Jonathan, I currently own a license just for Bittrex. The idea was to test on Bittrex first then see what happens.

Now, I need Binance support as well quite badly. But I'm not quite sure what is the right direction right now since you are in the middle of switching the platform. Does it make sense to get a license for Leonardo on Binance right now or should I wait? My intention is to try out the new subscription model as well but I would need both Bittrex and Binance support.

Thank you.

Of course I believed your advertising on your site Jonathan. That's what it said on your website at the time of my purchase. If you happen to have changed it since then that's not my issue but yours. Wordplay doesn't absolve you from being responsible to your lifetime customers. Also when one buys lifetime access to software that promises access to 7 exchanges then that's what we expect, something that allows access for a lifetime and this dictates that the software be updated to allow us to do so. API changes on exchanges will render Leonardo useless so these issues need to be addressed if you want people to still be able to use their lifetime license and keep their software and be able to still use it.  Simply keeping Leonardo isn't adequate.  It must still be able to be used otherwise what's the point? It's like saying I can keep a Banana but expecting me to believe it's going to be edible years later.  Ridiculous!

Also don't be patronising by telling me I've learned a life lesson. When a company advertises 7 exchanges for lifetime use then that's what one should expect, not your disgraceful bait and switch. Fair enough, charge your new customers a subscription model but don't hold your older customers to ransom!

You say I've have had updates for the best part of 2 years. How is May 2017 2 years since my lifetime purchase? I think your maths is just a little bit skewed there.

If you remember correctly, I was complaining that Leonardo would completely refuse to run on machines with huge page support enabled. Obviously as Crypto traders there's a high probability that we will also be crypto miners and large pages in memory is required for cryptonight CPU mining.

I also complained that Leonardo would crash after using just over 1GB of memory and generally keep crashing on Windows overnight.  You said this was because it's not compiled the same on Windows as it is with Linux and Mac OS and it is related to being compiled for 32bit rather than 64 bit or something like that.  Whatever it was, it doesn't work properly.  So I patiently waited for you to fix this.  To this day you say you have still not completed a fix.  You still say the memory issue has not yet been fully resolved.

I have been completely unable to use Leonardo until the first part of this year when 3.8 was released.

I haven't even had a chance to get a return on investment with the purchase price in Bitcoin of Leonardo lifetime licence yet and you argue that shafting your existing customers is the only way to survive? Get real.

I shall be now looking elsewhere for a solution that isn't going to screw me over less than a 10 months after purchase.  I shall not be recommending Margin to anyone and instead I will be recommending against it.  It;s not ready for prime time.  What it can do right now is great but it is far from a professional product and by no means ready for a tiered subscription model either.  There's just too much missing, even if you weren't rebranding to shaft your previous customers. Despicable.

Suggestion, Don't rebrand and keep your lifetime customers happy and only charge new customers the subscription model, otherwise you're just going to lose customers with this unethical move.

That's what it said on your website at the time of my purchase. If you happen to have changed it since then that's not my issue but yours.

You say I've have had updates for the best part of 2 years. How is May 2017 2 years since my lifetime purchase? I think your maths is just a little bit skewed there.

I purchased it long ago and have never once looked back.  

I have also used this trading terminal successfully since last year and I have never experienced any inadequacies.  The interface is amazing and simple enough to manage many exchanges and see at a glance where you are with any trade, current or historic. It is simply good at what it does and now very stable after plenty of improvements and optimisations.

Hi Jonathan,

I have contacted the customer service. Sarah did a very good job in guiding me through the problem, which was eventually solved.

I do understand that the one-off payment is an unsustainable long term scenario and, whether the community accept this change or not, your decision must be made. Competitors do exactly the same thing, but more expensively.
Whether you will keep offering the service you are currently providing, I am pretty sure you will not lack of customers!
The bot works fine, the customer service is excellent. Eventually there would be more in-built and advanced functions available for subscribers, and they wouldn't be happier.
All the best.

PS: would it be possible to increase the number of orders per pair? Why there is a cap at 100? I'd appreciate.

i'must say here, I have with Leonardo only make plus in my portfolio i'have it running now permanently with Kali-linux in a virtual machine. and its run and run. ok I'm using only bitfinex, and of course I hope the BB strategy will by better and better against big sale und buy Wales. and I say thanks for the developer, I never will miss anymore this nice trading-terminal ...

Hello team

can I add a new exchange to my existing licence for the $39 still?

Or do i have to buy one of the new licenses?

TIA

Hooli

I tested for five days 24/7, looked around at other things too for a while. Being a true Linux purest it had to run on a server I knew very very well. Potentially I would have made the same decision for the same reasons.

But today with my 20/20 hindsight, I thank God I took the opportunity as presented at the time, and then a few weeks later paying for the Ultra. It probably took a greater leap of faith because the entry cost was 4 times higher for me than it is for new subscribers before they know for sure it will work for them!

Then December happened! OMG!   I was in the right place at the right time with the right tool.

I have a year to work with the new tools. It would take an extremely good argument for me to abandon what I know works and the potentiality of a project I believe in.

Because if I did, I know who is waiting for me.

Hi guys, I'd like to share an article I published on my newly started blog. It explains how to create a Linux VM on Google Cloud Platform, with VNC, fully able to run leonArdo 24x7. And best of all, if you sign up for Google Cloud Platform using their "Try It Free" link, you get US$ 300 as credits to spend over 12 months. So, basically, you can have this Linux VM for free, for a long time.

http://blog.dorianbolivar.com/2018/02/creating-linux-vm-with-vnc-server-on.html

https://cloud.google.com/pricing/
(scroll down to "Try It Free")

Hope you appreciate it!

As for an API change on your exchange, I would have at a guess that http://www.marginsoftware.de/registration.html will still work, and give you an updated access key so you can continue trading.

Your swanky new phone, say a Samsung Galaxy S9 will cease to provide critical security patches in 2 years.  I still have my Galaxy S4 phone, although I don't use it because most of the modern Android apps won't work on it now.  Who do I blame?  No one, I just fork out another $1000 and buy the latest phone available, because I want the new bells and whistles it provides.

That's a fair bit more than a subscription to a service that makes me money, if you care to put it into perspective.  Just because something you bought is superceded by a newer product, doesn't stop you from using it the old one.  It will work, it just might not have the same functionality as a newer, more streamlined unit.  At the end of the day, it's your decision to stay or go.

Heck, you can stil use MS-DOS 6.22 if you so wish.  It works, but she's a bit clunky

You do realize that nothing is in active development for 'life"?  Even if it says "Lifetime Warranty", you can bet that most of the time the paperwork is worth more in value than the warranty.  "How long is a lifetime warranty?   The estimated lifetime of the product, as determined by the offering company or the lifetime of the manufacturer unrelated to the company."  I have owned products with lifetime warranties, which have broken and I've been told that the product is no longer made, and therefore the product's "Lifetime" has expired.

Sorry to ramble on a bit, but for the price I paid in December (12-ish weeks ago), I've already made that money back many times over, so the change/update really doesn't bother me.  Try not to dwell on the negative side of things, your health will thank you for being positive

-DKR

Ayye playas,

Quick shoutout to our gracious hosts here at bitcointalk for locking my original account after y’all got yourselves compromised and lost all our passwords to those meddling kids on the darknet. Registered this fresh new account anyway because we’re still homies, but now nobody here is gonna realize how cool I am for being an early adopter.

I ain’t mad at ya, just disappointed. Y’all hurt every damn one of my feelings.

Anywho.

Jonathan, respect to you and yours for maintaining transparency via public forum and staying cool during this brief period of increased scrutiny and criticism by the community due to an apparent fear/misunderstanding of your team’s proposed changes. I’ve not yet tested this utility myself because I prefer to observe you nerds and your bright ideas real close before I make any personal judgements. So far I’ve seen steady software support, enlightened customer service, innovative technical concepts, practical investment insights, and overall positive feedback.

On my way to throw some money at leonArdo/margin now. If the software sucks then I’ll be coming back here to update this post with clipart of a giant red middle finger.

Ok, Bait and switch your Hero customers?  Really Jonathan? If we pay for lifetime 7 exchanges, that's what we should be getting! API updates included etc.  I can understand why you'd start charging new customers for a subscription model on the rebrand, but COME ON!  Rebrand the software to a new name and make this an excuse to be able to start charging your so called 'hero' customers?  Even saying if we subscribe within a month of it running out we'll be eligable for a 50% discount on all future subscriptions is an affront to everyone who purchased your Ultimate lifetime package.  I'm totally not happy and I also believed that you would honor the lifetime updates and improvements to keep Leonardo/Margin working for all your previous 'hero' customers.

I think this is time for a personal email to you to see what you are prepared to do for previous customers.  This is DISGUSTING.

I'm totally not happy and I also believed that you would honor the lifetime updates

I wanted to write about an issue I currently have with placing orders with leonardo (I cannot make any more ping-pong strategies (Strategy stopped: Strategy X stopped (error placing buy order))...) and I have just bumped into the new strategy model the company is implementing.
Can anyone give me cliff notes on what is going on?
Am I correct in saying that you need to buy a subscription in order to run the bot?

Has anyone sent support a note to let them know data collection is down for TRX/ETH?

Hi i go to the URL and i need to get past a re-captcha

Hi i'm having problem adding Poloniex. Every other market seem to be ok but I can not add Poloniex (no currency pair available to select at the right conner)

Any one got same issue?

Buy on a low trough, sell on a high peak.  It sounds easy enough, and can be much farther from the truth.  A couple of 'tips' for what I do.  Now remember kids, this is what "I" do.  It's not official marketing advice, hell I only started with Crypto in December!  I don't do anything financial for a living, my wife controls my everyday wallet, not my crypto!

1) Check out coinmarketcap dot com, research the coin you would like to invest in.  In particular, the 24 hour volume and change % in the last 24 hours.  Honestly, if it's a high change, stay away as you have already missed that wave.  Keep an eye on it though, there might be opportunities to jump in when the FOMO / pump&dump subsides.  Higher dollar volumes means more people are actively trading that coin, so you should see some action quickly.
2) I use "Margin Maker" 98% of the time.  I haven't had a problem with bollenger bot selling at the wrong points, but it just doesn't trade as often as MM in my opinion.  I'm all for chasing many small (3-5%) gains in a day.
3) Using LeonArdo.  Search for the coin you wish to trade by clicking the 3 horizontal lines in the top left, Add Crypto pair, search.
4) Create a strategy for that pair.  Click on the chess piece, slide up or type in the amount of crypto you wish to trade with.  Now, NEVER slide to 100%.  If this is a test run, start out with just more than minimum or up to 1/5th of your total amount.
5) Adjust your statistics window in which Leo will make decisions.  I generally work around 3 hours.
6) Adjust your "Buy margin [% window]" and "Sell margin [% window]".  Me, I use about 20 on both.  Zoom in on your active candles and look at the peaks and troughs, try and match them.
6) Minimum effective gain.  ALWAYS set this.  I was losing in the begining because it would sell in a peak below the purchase price.  Set it to 3% or whatever you 'think' your profit should be on this crypto.
7) Maximum order age.  I'm on Bittrex, so the minimum i can use is 0.10.
8 ) Tick the "Avoid direct buy" and "Avoid direct sell", and put in say "0.300".  this will tell leo to try and buy at 0.3% lower than what is currently on offer.
9) Right click your chess piece and "Save all strategies", so it sticks if leo crashes.
10) Hit start and leave Leo do his job.

If all goes well, and you have a horizontal wavey market, you should be making 3% gains every trade.  Of course, this doesn't sound like much at $3 for every $100 traded.  But, if Leo smashes out 10 trades in the 24 hour period, you now have an extra $30.  This $30 can be then used to start another crypto trade by going back to step one, and researching.

Also, use an app on your phone to track trades.  I use "Delta" on my android.  you can enter in the exact amounts at buy and sell times, and it will give you an exact amount gained or lost.
Seriously man, it's a pretty fun learning curve.  If you take the time to play with the demo side, and learn it first, you can't really go wrong.  I spent 4 days straight playing with Leo before I purchased.

Good luck, happy trades.
- DKR

Hey Jonathan, thanks for all the work you and your team have put into this project. I, and surely many others, am very grateful for your work. I am a bit confused on the API changes though, from what I can make of your posts your bot wont be tied to your api key anymore but rather to your margin account which holds your api key allowing you to update your key as needed?

...I may or may not have lost my bittrex key and haven't used the bot since...so this would be a welcome change

Again thanks for all the time and effort you guys have put into this.


Matrix

Jonathan (leonArdo@margin) please have a look here:
https://bitcointalk.org/index.php?topic=3062286.msg31539893#msg31539893

Is this a scam attempt or it is for real?