EXMO.com Cryptocurrency Exchange [Official Thread]

[Exmo]

On the 28th December 2017 I submitted a request for withdrawal of XRP 473.267831 on to my RIpple wallet opened with coinpayments.net. Exmo confirmed the withdrawal and I also did confirm the transaction to proceed with. The withdrawal was marked as completed whereas as of now (31st December 2017 Moscow time) I didn't receive any funds in my Ripple wallet. Exmo didn't provided me TXID of the transaction performed. Support doesn't respond. I submitted 2 tickets - to no avail. Ticket #281168 and #282404. Strange is that I performed two withdrawals with them but involving smaller amounts of XRP: 113 XRP and 49 XRP - and surprisingly they were processed and completed, whereas the bigger amount transaction (473 XRP) went missing. Can you assit me on this matter? I am desperate to find any solution.

UPD. As a result of the support conversation was an automatically generated email "Your inquiry (282404) was accepted and is being regarded by our Customer Support service.
In order to add comments, please write the answer to this letter."

No clarification was provided, no wothdrawal processed. The exchange just stole my XRP and doesn't want to address this matter! Any help?

3rd January 2018. 473 XRP transferred. They just used my funds to make money but I am happy they gave the money back.

Dear user,
we regret the situation. However, we draw attention to the fact that delays in transactions or their cancellation are possible for technical reasons, not dependent on the work of the exchange. We are not interested in the abuses described above, and the exchange never uses user facilities for such purposes. We apologize and look forward to further cooperation. Thank you.
Sincerely, EXMO team

[1715274849]

1715274849

[1715274849]

1715274849

[1715274849]

1715274849

[Exmo]

Hi EXMO team , I transferred few bch from my EXMO wallet and I got the mail for the confirmation, when I clicked the link to confirm ,the site did not respond and I got the error message that site could not be loaded .After few hours I checked the status of the transfer it is still as "VERIFYING" .can you please update me with a solution for this.when will the transfer be completed.kindly help me out guys. Im worried . It has been three days still it is VERIFYING
 
TICKET NO: 276251

Dear user,
did you receive the number of transaction?
Thank you for the answer

[Exmo]

Hi Exmo,

I registered recently and activate the ip validation for the login, but my isp has changed my ip now, and I can't access to my account.
I have access to my email, and I have the user/pass of exmo website and too I have access to my 2 factor authentication, nevertheless I can't have access to the ip with which I registered.

My inquiry is 252332.

Anyone else have happened? how can I solve it?

Dear user,

did you receive the request from our support team?
Has your problem been solved?
Thank you for the answer

[Exmo]

I'm trying to get verified since november 2017.
Contacting chat etc. doesn't help.
But after reading a lot of comments here , I'm not sure I have to regret this !!
Exmo caution factor on high level !! 

Dear user,
we are regret that you have delay with the answer on your ticket.
We apologize and look forward to further cooperation. Thank you

[Exmo]

Hello,

Have you any update on this ticket: 260946 (screenshots in ticket)

I recieved email from your site about transaction and I confirmed it with:

id=2340977&token=e7e9ec28b6a0197f95644a9f5b2e12cf8a56c038

and money are not transfered to Advcash.

login: pawlikos

Regards,
Paweł

Dear user6
your transaction was cancelled on technical reasons. Please check your funds on your account on EXMO.

Thank you

[maxicode]

If EXMO is a "reliable partner for users", then where is my money!? If you don't want to be considered a scam, than you should follow up on your legally binding obligations or at least respond to questions sent to your support desk.

On 5 December 2017 I have initiated a withdrawal of money from my EXMO account. This money was supposed to be transferred to my MasterCard account. The status of the transaction in my Exmo account is shown as "Withdrawn" and I received an e-mail confirmation from EXMO saying that the money was successfully transferred. However, as of today (4 January 2018) the money still has not arrived to my MasterCard account. I have contacted the issuer of my card and they told me that they don't see the payment.

I have been writing to EXMO support constantly since 12 December 2017 and I have received ZERO replies. Just check the support tickets #228452 and #255365.

It is unacceptable for any company not to respond to client requests for a month, especially if it is related to money transfers. If you lost all client funds just say so and don't waste our time, so we can take legal actions! Or have courtesy to respond and fix the issue.

[Exmo]

EXMO.COM SCAM

I asked for a BTC Withdrawal on 21/12/2017 16:56.

In my Transactions history, the status says Paid (see the image):

https://i.imgur.com/wZBg9vw.png

But the transaction never appeared:

https://blockchain.info/address/1LpYNc2WUYdcnQiS7gMDRubLLZkathDorS


I opened a support ticket on 24th December. Never got any response.

Dear user,
please send us the number of your ticket
Thank you

[trist]

Увaжaeмaя биpжa  EXMO !

Пишy cюдa, т.к. нe знaю кyдa eщe cтyчaтьcя, вce oпpoбoвaл - 0 внимaния.
Boпpoc, кacaeмo пoпoлнeния cчeтa бaнкoвcким пepeвoдoм eщe oт 02.11 нa 8000 eвpo !

20.12 был coздaн тикeт #251846 пo этoмy вoпpocy, тaк жe был oбнoвлeн cтapый тикeт oт нaчaлa нoябpя, гдe пoднимaлcя этoт жe aoapoc #251860, ceгoдня 02.01.2018, пpoшлo 2 нeдeли c мoмeнтa coздaния тикeтoв !!!! C Baшeй cтopoны 0 внимaния, в чaтe, пocлe 12 чacoв oчepeди (нe пpeyвeличивaю, peaльнo 11 c лишним чacoв !), мнe cкaзaли, чтo тикeты бyдyт paccмoтpeны, нyжнo ждaть.
Peшитe вoпpoc в caмыe кopoткиe cpoки, пoтoмy чтo тo, чтo пpoиcxoдит ceйчac этo бapдaк !!!
Дeньги yжe бoлee 2x нeдeль нa вaшeм cчeтy, пpoвepьтe пocтyплeниe и зaчиcлитe иx нa мoй бaлaнc !

Bcя инфopмaция ecть в вышeyкaзaнныx тикeтax, в тoм чиcлe пpинтcкpины из бaнкингa.

Peшитe мoю пpoблeмy нaкoнeц !

[pawlikos]

Hello,

Have you any update on this ticket: 260946 (screenshots in ticket)

I recieved email from your site about transaction and I confirmed it with:

id=2340977&token=e7e9ec28b6a0197f95644a9f5b2e12cf8a56c038

and money are not transfered to Advcash.

login: pawlikos

Regards,
Paweł

Dear user6
your transaction was cancelled on technical reasons. Please check your funds on your account on EXMO.

Thank you

Hello Exmo - thanks for your help - take care and do your best with helping other users

Regards,
Paweł

[stp63k]

Dear Exmo,

Happy new year. Hope you are doing well.

Could you please kindly react to the following post?
https://bitcointalk.org/index.php?topic=2680190.0

On 12.12.2017 I deposited 30 000 USD to exmo.com by SWIFT bank transfer from Emirates NBD to the account associated with EXMO: CRYPTO SP.ZO.O, IBAN: PL15929700058065009120389579, SWIFT: POLUPLPRXXX.
My account hasn't credited till now.  Several communications with support gave zero results.

Three tickets were created:
#241739 (opened 18.12.17) assigned to Alina Yvarova - was closed without resolution
#247841 (19.12.17) - was closed without resolution, no one assigned.
#281758 (31.12.17) - opened, no one assigned but high priority.

Money earned legally and do not breach AML policy. If required, supportive documents could be provided.

Thanks.

[gattuno]

EXMO.COM SCAM

I asked for a BTC Withdrawal on 21/12/2017 16:56.

In my Transactions history, the status says Paid (see the image):

https://i.imgur.com/wZBg9vw.png

But the transaction never appeared:

https://blockchain.info/address/1LpYNc2WUYdcnQiS7gMDRubLLZkathDorS


I opened a support ticket on 24th December. Never got any response.

Dear user,
please send us the number of your ticket
Thank you

Ticket #263385

[Latienda]

How to deposit by swift? how much % when i sent?

[ivara]

exmo poor crypto exchange site .. poor support
8 hours ago i made an eth withdraw , status: stuck on verifying..

6 hours ago i made ticket , still now answer.

about 6 hours im waiting for online support

Chat started
Queue position: 99

one time Queue went to 35 but wrote reconnect. again ...

morning i made a ticket at an e-currency exchange site they answered me within 1 hour .. exmo learn from this sites

[crypt MST]

Dear @Exmo
I have opened support ticket #290642 for asking to reset my authenticator code, As I removed the Authenticator by mistake from my mobile, and I have no backup of Keys, So please reset my authenticator, I am waiting badly.

I am getting no Answer on Ticket also I am waiting for someone to respond me on Live chat, but seems that there is rush on live chat,

Please do resolve my issue ASAP.

[zharkt]

Hello @Exmo,

I am really scared at the moment!

I got an "server error" message while requesting a Withdrawal of more than 4000 XRP.

And ---  coins just vanished from my accoount, leaving no trace in Transaction history (((

I filed support request #290759

Really wish this situation will be resolved soon!

Sincerely yours,

Peter

[zharkt]

Hello @Exmo,

I am really scared at the moment!

I got an "server error" message while requesting a Withdrawal of more than 4000 XRP.

And ---  coins just vanished from my accoount, leaving no trace in Transaction history (((

I filed support request #290759

Really wish this situation will be resolved soon!

Sincerely yours,

Peter

After waiting 2 hours for support-reply in chat, I got an answer "your request is sent to technical support, please wait for an email"

And I found new support request #291051 submitted, while my first #290759 was CLOSED - with no action taken!!!

Very promising....

I am still waiting on my vanished 4000+ XRP!

[Varuj]

Дoбpый дeнь y мeня ecть вoпpoc к вaм․ Bчepa 23 00 мoй дpyг oтпpaвил мнe 133,98 XRP co cвoeгo кoшeлькa EXMO нa мoй кoшeлeк Binance a дeньги дo cиx пop нe пpишли. Кaк вы мoжeтe oбяcнить этy cитyaцию и кaк мoжeтe пoмoчь нaм??

[Artak555]

Bчepa я из exmo cдeлaл pипл вывoд нa этoм rEb8TK3gBgk5auZkwc6sHnwrGVJH8DuaLh кoшeлкe нo пoкa нeтy.нaпиcaл тexпoддepжкy 291474 нo oтвeтa нeтy.вчeм пpoблeмa

[Mislav]

Dear people!

Is there any way someone will resolve my issue in decent time? It's been more than 20 hours with my ETH withdrawing from you in some pending state. I'm trying to pay you more fees and you won't let me.

Support inquiry 290550 and 291888

Please, could you resolve this quickly? I'm only asking for releasment of crypto.

Hoped to move more funds to your platform but now not sure as 3.28 ETH withdrawal seems to be a problem for EXMO. Up till now it was all great and decent platform. Hope this is not a scam. Could you help?

Thanks,

Mislav

[crypt MST]

Dear people!

Is there any way someone will resolve my issue in decent time? It's been more than 20 hours with my ETH withdrawing from you in some pending state. I'm trying to pay you more fees and you won't let me.

Support inquiry 290550 and 291888

Please, could you resolve this quickly? I'm only asking for releasment of crypto.

Hoped to move more funds to your platform but now not sure as 3.28 ETH withdrawal seems to be a problem for EXMO. Up till now it was all great and decent platform. Hope this is not a scam. Could you help?

Thanks,

Mislav

My ETH are also showing "Verifying" status, Don't know why but its still same from 24 hours.