EXMO.com Cryptocurrency Exchange [Official Thread]

[Exmo]

Hello Exmo.
An input WAVES delay occurred.

https://wavesexplorer.com/tx/8NUvm3SqMPjGG444JJP1VAbKnhdSyHfJCPnEWv2kA2G9

ticket 303890
support does not answer. quite
Do you really support 24/7? or it is incorrectly written in the cap to this post?

Dear user,
has your problem been solved?
Thank you

[coinhippy]

Hi Exmo,


I am waiting 4 weeks now for a BTC withdrawal (Ticket 266171)

Have you stolen my BTC?

[Dideki]

Dear Exmo!

All right, thanks for the help! Except: I try wd, I get an error message: "Error 10220: Withdrawals blocked"....
ticket number:
#296316

[Exmo]

All my issue Solved .
Thanks Exmo , Got verified and same time Tech support handled my Vanished withdrawal too and paid to me .
All those who waiting should get their funds too , as i think exmo simply overcrowded and backlog of tickets .

How did you contact them? My ticket is much older than yours and it is still not solved. My 15 ETH withdrawal still not received.

Ticket 294322
04.01 14:55 - Withdrawal ETH -15 Paid ETH ETH: 0x70a9fF4dADb5100B2a91f17deFDd2AC9AaD517D7

Dear user,
Has your problem been solved?
Thank you

[Exmo]

Hi Exmo,


I am waiting 4 weeks now for a BTC withdrawal (Ticket 266171)

Have you stolen my BTC?

Dear user,
thank you for request. We clarify information on your ticket. Please wait fro the answer fro, our support team.
Thank you

[D0nMark]

I am waiting now for 5 days for my ETH deposit.

Send emails to EXMO, but only get auto messages.
Chat support say wait for email.

Exmo, can you help me with my ETH deposit?
Can you manually deposit my ETH?
This is my first deposit to your exchange.

txid: 0xcd839a95e5c228ebd33698d3e99868e6033e405616d668527708fcd084ec965e

I appreciate your help and i hope to see my ETH in my wallet very soon.

Dear user,
please send us the number of your ticket.
Thank you

Hi Exmo,

298145 and 298145

Thank you.

Problem is solved! Thank you!

[coinhippy]

Hi Exmo,


I am waiting 4 weeks now for a BTC withdrawal (Ticket 266171)

Have you stolen my BTC?

Dear user,
thank you for request. We clarify information on your ticket. Please wait fro the answer fro, our support team.
Thank you

IT'S A MIRACLE - my BTC has arrived - thank you Exmo - please help all of these people - too much negativity being created!

[joseobixa44]

Hello, Exmo more than 35 days have passed and my account has not been verefied! Nobody answers my ticket  #299888

[goldux]

All my issue Solved .
Thanks Exmo , Got verified and same time Tech support handled my Vanished withdrawal too and paid to me .
All those who waiting should get their funds too , as i think exmo simply overcrowded and backlog of tickets .

How did you contact them? My ticket is much older than yours and it is still not solved. My 15 ETH withdrawal still not received.

Ticket 294322
04.01 14:55 - Withdrawal ETH -15 Paid ETH ETH: 0x70a9fF4dADb5100B2a91f17deFDd2AC9AaD517D7

Dear user,
Has your problem been solved?
Thank you

Yes, 15 ETh was returned to my account after 10 days. Thank you.

[devishanth]

Hi Exmo,

My LTC withdrawal is stuck in Verifying status. Ticket#320410.
I'm requesting your urgent attention and help to process this withdrawal immediately.

Thanks

[Dideki]

Hello All!

I make a withdrawal request to okpay. 49.86 USD, december 22. 2017.
Not arrived since.. They do not respond to the support tickets. If I write to a chat, they will open a new ticket.

ticket numbers:
#259952 22 days ago
#269550 18 days ago
#284539 12 days ago

Meanwhile, I've been trying to go through the verification process for a year.
What I send my documents, they say, does not match, bad the document format. I'm trying to send a fourth version. They are responding for weeks. Not for:

#296800 8 days ago
#305461 5 days ago

In the meantime, I trading, try to a withdraw and durr:
10220: Withdrawals blocked
1032 USD

I am write to the support, They never answer.
ticket number:
#296316

In the meantime, before Christmas, when ZEC deposits were not credited. I defended EXMO all the time. I calmed everyone: "everything will be fine". I'm very sad. I do not know what to do. If anyone can, please help me. Sorry for my bad English.


Dear user,
thank you for your request. We clarify the information on your tickets.
We apologize for temporary inconveniences.
Thank you




Best Regards,
Dideki

Dear Exmo!

All right, thanks for the help! Except: I try wd, I get an error message: "Error 10220: Withdrawals blocked"....

Everything is fine, everything is done, thank you very much!

[joshque]

Hello,

I transferred 1600 USD to my EXMO account by wire transfer on 11.12.2017

It still never showed up in my account!! It normally takes at most 5 days for the transfer.

I have 2 open tickets about this issue but nobody is responding! tickets: 260890, 232400. Support chat does not even work...

It has been more than 30 days and I can't get any info about where my money is...

Requesting feedback on this issue please!

EXMO account: joshque@hotmail.com

[D0nMark]

I made a LTC withdrawal, but the status stuck at verifying.

UserID: D0nMark
Ticketnumber: 320528

@Exmo, please can you verify my LTC withdrawal.

[FabianB]

Dear sirs,

5 days a go I made an ETH fransfer for 0,419 ETH (from EXMO tot Blockchain wallet). The Ethereums did not arrive at my wallet. A little research shows me that the ETH amount had been send tot a wrong ID (No idea where this ID is comming from). Can you please help me resterende my account in EXMO?

Inquiry nummer: 320884

Can you please help me?

With regards,

Fabian Bovenlander

[manuuua]

Dear Exmo,

I deleted google authenticator and cannot log in anymore  could you reset my account please?

Request #257874 and #301431

Thank you,

Manu

[HPt]

Hi Exmo,
I have several SEPA EUR withdrawals which have status "Paid" for weeks but haven't been credited to my bank account yet. The oldest is from December 25th. Please kindly have a look as to why they are still not processed.
Ticket 320678

[pscyhox2c]

Hi Exmo,

My BCH Withdrawal is stuck in Verifying:

Ticket # 323191

[nuttyCreaToR]

Dear EXMO,

I have multiple open tickets related to problems with withdrawing to OKPAY and MoneyPolo. The money was removed from my account but never transferred/sent to OKPAY and MoneyPolo.
I contacted supported multiple times through chat support as well. And the tickets were created and sent to tech department they told me. They also promised me in chat (it's also visible in the support tickets), that these issues would be resolved and replied by tech department in 7 business days. This time has already long passed now, and the issues have not been resolved, and I didn't receive a single reply.

When I contacted support again today, I was treated very rude and unprofessional again, as always has been the case.

I don't know what to do now, because EXMO has money from me, and doesn't resolve the issues, doesn't keep the promises, and chat support is never helpful and supportive.

Can you please help me with these issues?

Another big problem I have is that I did a withdrawal to credit card (MasterCard) last week. I had to do this, because EXMO suddenly removed all other withdrawal options for EUR last week, so I had to pay the very high fees of 3% + more to withdraw to credit card.
But what's even much worse is that I didn't receive this money as well (2265.37833 EUR).

It is stated (and also promised to me again by chat) that withdrawal to card should only take between 30 minutes and 3 business days.
This time has also passed for me, and I still didn't receive any money.

A ticket has also been created and sent to tech department for this, but as usual, nothing has been done and I'm still waiting for the money.
Could you please help me and explain why I keep having to beg for my own money? When will I finally receive my own money ? for which I also pay a lot of of high fees to EXMO as well.

I really hope you can help me out with these issues? I would be very grateful!
Thanks in advance!

[Looten]

Hi Exmo,

my cash withdrawl to ADVcash stuck in "veryfying". Ticket #323207

Pls help me to get the funds withdrawn to ADVcash.

Thanks!

[caduvoss]

hi

I made my withdrawal on 11/01 and there was still no proof of transfer.
My only job is as a currency negotiator and I'm losing money. I need to solve my problem

my email cadu.voss@hotmail.com

my ticket 311792.


I advise investors not to buy a currency, nor to transfer coins to the platform.

my problem will be a lesson to new investors.