EXMO.com Cryptocurrency Exchange [Official Thread]

[MaximeL]

Hi.
I lost some funds. I withdrew some funds (1675$) from exmo to payeer, received the withdrawal confirmation email, clicked the confirmation link, got the confirmation that the withdrawal request was confirmed, but I never received the money on Payeer. Also, I don't have any private message about this withdrawal, but the money is gone from my exmo account. Payeer answered that they see no transaction on their side and that it must be a problem from exmo. Please help.
Ticket ID: 323933

[Looten]

all solved !!! Thanks EXMO!!

[ahincalan]

I need your help.. Ticket Number (320753)
I am being presented with the following error whenever I try to make a withdrawal or send a message to the group chat. Error 10325 "Need to confirm the email", I would like you to send me another verification email..

[snkya]

My LTC deposit confirmed by the network, but never appeared in EXMO account. EXMO can you please look into it asap?

Thanks

Ticket #325508

[Two_Beers]

Dear Exmo Team!

I was exchanging DASH to USD an hour ago and got 3172 USD from that exchange. I splittet the sum of 3172 USD in 150 USD batches for the Withdrawals via AdvCash . But after 20 withdrawals there was no money left in my wallet. There are missing 150 USD.
The total sum of withdrawals are 3022 USD and my wallet is empty. If you sum up the Selling Orders in DASH you will come to the sum of 3172 USD. Could you please tell me where my money is? It´s gone. There also were only sent 3022 USD to AdvCash. Please help me to get my money back.

Ticket Number 326590

Thank you

[En_Ru_Tr Translator]

здpaвcтвyйтe cepвиc пoддepжки exmo

Я oжидaю вывoдa -35225.4821 для KICK oн зacтpял в «verifying»

мoй билeт пoддepжки #324334

[ChillinSpree]

Hi EXMO 14hours and my 330€ perfect money withdraw is still "in verification ".
Ticket n°328212 . It is usually instant, and i choose perfect money high fees for the rapidity of it.
Please reply fast.

[Exmo]

I don't know why they don't respond to tickets, So pathetic.

I bought a USD $ voucher from an ecurrency exchange website,
I can't find option in exmo account to upload this voucher in my USD account,
Please guide me How I can?


Ticket Id #314270

Dear user,
please clarify what voucher do you mean. Where did you buy it? Thank you

[Exmo]

Dear EXMO,

I have multiple open tickets related to problems with withdrawing to OKPAY and MoneyPolo. The money was removed from my account but never transferred/sent to OKPAY and MoneyPolo.
I contacted supported multiple times through chat support as well. And the tickets were created and sent to tech department they told me. They also promised me in chat (it's also visible in the support tickets), that these issues would be resolved and replied by tech department in 7 business days. This time has already long passed now, and the issues have not been resolved, and I didn't receive a single reply.

When I contacted support again today, I was treated very rude and unprofessional again, as always has been the case.

I don't know what to do now, because EXMO has money from me, and doesn't resolve the issues, doesn't keep the promises, and chat support is never helpful and supportive.

Can you please help me with these issues?

Another big problem I have is that I did a withdrawal to credit card (MasterCard) last week. I had to do this, because EXMO suddenly removed all other withdrawal options for EUR last week, so I had to pay the very high fees of 3% + more to withdraw to credit card.
But what's even much worse is that I didn't receive this money as well (2265.37833 EUR).

It is stated (and also promised to me again by chat) that withdrawal to card should only take between 30 minutes and 3 business days.
This time has also passed for me, and I still didn't receive any money.

A ticket has also been created and sent to tech department for this, but as usual, nothing has been done and I'm still waiting for the money.
Could you please help me and explain why I keep having to beg for my own money? When will I finally receive my own money ? for which I also pay a lot of of high fees to EXMO as well.

I really hope you can help me out with these issues? I would be very grateful!
Thanks in advance!

Dear nuttyCreaToR,
please send the number of your ticket.
Thank you

[rhmulder]

ear Sir/Madam,

I requested a withdrawel for 2679.7046 xrp and the status is stuck on verifying for quite some time now. XRP withdrawel should be much quicker. I would appreciate it very much if you can check this withdrawel and approve it. My ticket number is: 329533 and username: rhmulder@gmail.com

Thanks your support!

Kind regards,

Ruben Mulder

[H.M.]

Ladies and gentlemen, I write through the forum, because I would like to know if EXMO behaves so honestly in relation to other clients as to me, on 04/01/2018. I registered also sent the necessary documents to verify my account I sent two urls tiket 323057 and 328183 I also wrote an e-mail several times, to this day I have not received any answer, I ask if such a serious company behaves like that?

[nuttyCreaToR]

Dear nuttyCreaToR,
please send the number of your ticket.
Thank you

Dear EXMO,

Thank you very much for your reply! I really appreciate it very much!

The issues and tickets are as follows:

Issue: Missing 500 USD after MoneyPolo withdrawal
Ticket #303189 (Created at:  January 09, 2018 00:16)

https://support.exmoney.com/hc/en-us/requests/303189

I was promised by chat support this would have been solved and refunded by tech support in 7 days, so that should have been 3 days ago.

Issue: Withdrawal of 2265.37 EUR to MasterCard not processed, not sent to my card, not visible in the system, but the funds are gone from my account.
Tickets #314018 (created at January 12, 2018 13:45) and #318680 (created at January 15, 2018 00:45)

https://support.exmoney.com/hc/en-us/requests/314018
https://support.exmoney.com/hc/en-us/requests/318680

I was promised and told by chat support that this withdrawal should only take between 30 minutes and max 3 business days for the funds to be sent.
This has been long overdue. I didn't receive the money.

Thanks again for your reply and wanting to help and give support!
Looking forward to your reply and information.

With kind regards,
Niek

[speedup-faucet.com]

I am just about to start trading with exmo but looking at recent complaints regarding withdrawal issues, it makes me feel worry whether my fund will be safe with them.
I've long awaiting for my verification to get approved but it doesn't matter now if it will just keep pending there forever.
Good luck to all who still have big fund there.

[En_Ru_Tr Translator]

здpaвcтвyйтe cepвиc пoддepжки exmo

Я oжидaю вывoдa -35225.4821 для KICK oн зacтpял в «verifying»

мoй билeт пoддepжки #324334

solved thank you EXMO

[pawlikos]

Hi Exmo Team,

I reported ticket: 332170

There is a second time when transfer from Exmo to Advcash is not reported in transaction history, in advcash but in is taken from my ballance account. Please take a look for tokens connected to my withdraw (my operation was between 11:55 - 12:10 at. 19.01.2017)

Last time you fixed this problem.

Have a nice day and I'm looking forward for your response

Regards,
Paweł

[petushka]

My docs are on verification for more than a month. How could it be at all? I'm curious how long will it take to check the agreement after or IF my docs are approved? ))) I'm disappointed guys...However I still aim to buy EXMOcoins.

[Tanzeer1984]

Hi i had deposited 752.46$ through okpay but money got deducted from okpay account but doesnt show in exmo.it never happened before.tried creating ticket.but no reply from over 24 hours.tried contacting through live chat waited for 3 hours.only to hear from live support that they have created ticket will get reply within 7 days..i am confused should i raise claim with okpay support because i am getting no positive response from exmo support.really disappointed.my ticket no 329237..please anybody help

[dramarally3]

dear exmo
im new user and i have problem to log in
after i use 2 way aufhedication with sms
16-1-17 i was receive to sms and succefuly login two times
18-1-17 the sms stop to come and i have real problem now
i cant use my account
what happen ?
my ticket number its
Your inquiry 330258
329953
328945
i want to reset my account and can finally connect and remove this 2 way sms aufhedication
and withdraw my zec
finally its safe for users to use exmo or not and loose people their money???

[giugim]

Hello exmo
please check my ticket when possible, my xrp is stuck in exmo wallet and it's not being credited to me.
Thank you

ticket  #332865

[bitloser]

ticket 334311, I've just sent you all the data to fix the issue. (error 10325)