EXMO.com Cryptocurrency Exchange [Official Thread]

[petushka]

Good day. I was told that all visa withdrawals should be working one day ago but it's still unavalable. Could you pls provide the exact date for USD visa withdrawal. It's a little bit worrying since there are no any announcement regarding this issue.

[Latienda]

Hi, i opened ticket: 359247 for verificate payment of card. can you verify it?

[boldmirror]

Could you please deposit my XRPs. They already confirmed in network.

Support Ticket Id: #359118

Thanks.

[goriyasno]

Hello! I sent ETH to deposit address, but not still no ETH on balance. Its already 2 haours after tx was sent
I opened support ticket: #359320
EXMO Login: goriyasno

[petushka]

Check PM pls.

[goriyasno]

Hello! I sent ETH to deposit address, but not still no ETH on balance. Its already 2 haours after tx was sent
I opened support ticket: #359320
EXMO Login: goriyasno

Any one?

[snkya]

Hi, my XRP deposits are not showing up in finances (confirmed by the network), ticket #359643

Also, still no solution to my stuck card withdrawals, ticket  #348171

Can you please have a look?

Thanks

[sskkmm]

Good evening,

My withdrawals was blocked from more than a week now, I tried to contact support but no answer, I've send them emails but also no answer. please help me.

my ticket no. 349915

EXMO Login: sskkmm

[LiamGallagher]

I have been stuck on a btc/doge buy order since yesterday the trade id is 522858030   

ticket number: 355295

Forwarded your issue, soon you will get an answer.
Best Regards,
EXMO TEAM

Please give an explanation that my creditcard withdrawal still isn't fixed..

Hi There,

Our support expert has contacted you please keep going to communicate with our support.

Thank you

They didnt reply at all..

Still no reply or withdrawal, PLEASE HELP

[En_Ru_Tr Translator]

hi exmo support,

i did 1.00 eth deposit to my exmo wallet, tx has more than 200 confirmations
but it didnt show up in my exmı wallet
tx: 0xefaf3431df8eab62db1a8ef419a2a8108c97f354bc59dbf2ebe9c505be2052c5
ticket no #360558
can you fix the problem
thx

[freefrench]

My scam report about EXMO :


What happened
I transfered 61.31853900 XRP from Bitstamp to Exmo on 1/2/2018 10:48. This money never arrived in my EXMO wallet. I contacted the support, no answer (tickets 359135 and 360621). I have complained on chat and I have been banned (so they read the chat but don’t bring support).
During night from February 1st to 2nd, they stopped the website for maintenance. I was hoping it was to fix all broken transfers. But in the morning my money is still not here, so it is not simply a technical problem.
Even if they finally transfer the XRP, it has already lost 40% of its value.
My scam report about EXMO :


Scammers profile link.
https://bitcointalk.org/index.php?action=profile;u=409494

Amount scammed
63.23 USD

Proof of transfer:
https://xrpcharts.ripple.com/#/transactions/C35C7465D7F8632EC571F258C3A4BEC1205F6C1E13673C93885978ED7B00D118

My next actions
I am filling a complaint on French Prefecture de Police for theft against Olga MAMAEVA born in April 1989 and living Bld. Constructorillor Nr 24, Bl. 19, Sc 2, Ap. 59, Bucharest, Romania as representative of EXMO FINANCE LLP.
https://beta.companieshouse.gov.uk/company/OC393235/officers
I also contact british authorities to inform them that EXMO FINANCE LLP has illegal activities on their soil.


Final word
That’s not a big amount of money and I will survive. But I have principles.
We all mostly came to cryptos because we were sick of the banks behavior. But the fact is that what started as a great project from brilliant and moral people is now becoming ugly because of scammers like EXMO. So we have 2 options : either we clean this space ourselves, and bring people like EXMO out of business, or the states will do it for us with strict regulation. I much prefer the first option.

[micaelz]

Hi,

I have reached out to you via email ( support ticket number 355102) and I have tried contacting you multiple times on Twitter.

I withdrew FIAT EUR to my mastercard on 25.01 when the option was available. I still do not have the money. Your website advised for 3 day waiting time - it has been double that.

You have not contacted me. You have made no effort to rectify the issue. I would not recommend anyone to use your facilities and I am going to seek legal advice should this not be rectified.

Could you please have someone from support get in touch?

IF ANYONE HAS HAD THE SAME ISSUE, PLEASE MESSAGE ME

user:micaelz

[snkya]

Another uncredited transfer: ticket #361155

Can you please credit it?
Thanks

[Rene Higuita]

Hi exmo,
can you check ticket: 360231.

[TulioS]

Just don't work with exmo anymore. Just don't do it with your money. I'm tired of it. I've been working with EXMO for half a year. I'm also working with many others exchanges. Everyone had problems in Dec/2017 due to the huge interest increasing in cryptocoins, however everyone is putting their shit together except for EXMO, they don't have support anymore and still with the same problems. I'm done with it. Do the same.

Every single day we have problems with crypto and fiat withdraws and deposits. I had 1.100USD worth in dash deposit with more than 10 confirmations, now is near 1.000USD worth and I CAN'T SELL IT and the price is dropping, will EXMO cover for my loss? Of couse not.

[En_Ru_Tr Translator]

My scam report about EXMO :


What happened
I transfered 61.31853900 XRP from Bitstamp to Exmo on 1/2/2018 10:48. This money never arrived in my EXMO wallet. I contacted the support, no answer (tickets 359135 and 360621). I have complained on chat and I have been banned (so they read the chat but don’t bring support).
During night from February 1st to 2nd, they stopped the website for maintenance. I was hoping it was to fix all broken transfers. But in the morning my money is still not here, so it is not simply a technical problem.
Even if they finally transfer the XRP, it has already lost 40% of its value.
My scam report about EXMO :


Scammers profile link.
https://bitcointalk.org/index.php?action=profile;u=409494

Amount scammed
63.23 USD

Proof of transfer:
https://xrpcharts.ripple.com/#/transactions/C35C7465D7F8632EC571F258C3A4BEC1205F6C1E13673C93885978ED7B00D118

My next actions
I am filling a complaint on French Prefecture de Police for theft against Olga MAMAEVA born in April 1989 and living Bld. Constructorillor Nr 24, Bl. 19, Sc 2, Ap. 59, Bucharest, Romania as representative of EXMO FINANCE LLP.
https://beta.companieshouse.gov.uk/company/OC393235/officers
I also contact british authorities to inform them that EXMO FINANCE LLP has illegal activities on their soil.


Final word
That’s not a big amount of money and I will survive. But I have principles.
We all mostly came to cryptos because we were sick of the banks behavior. But the fact is that what started as a great project from brilliant and moral people is now becoming ugly because of scammers like EXMO. So we have 2 options : either we clean this space ourselves, and bring people like EXMO out of business, or the states will do it for us with strict regulation. I much prefer the first option.

relax my friend, i had issues with exmo many times

sometimes it takes time until they fix the problem, but forsure they re not scammers...they re just slow sometimes

[freefrench]

The problem is that in trading, time is money.

When you pretend to build a business dealing with people money you cannot be "slow sometimes", the service must be perfect. And if there is a problem, you first inform all users and fix it as rapidly as possible. If you are overwhelmed, you go offline, put all team resource on problem fixing and come back only when everything is ok.

Ignoring support tickets, ban users because they ask help, hide identity ... that's not the right way to do and I really hope that when this business will mature all these shady exchanges will die.

I have never had the smallest problem with Bitstamp. So it is possible to build high quality exchange.

[Lacoste]

check request 360234 pls, double transaction 
first time I see balance - minus 
https://blockchain.info/ru/address/18E3z4Mt3YRnzUT178LMjWTMM4wKbdfz2q


delete transaction for 30 Jan 15:23, BTC 0.0055 pls - it not will be confirmed never!
I cannot cashout money from exmo, this transaction not give me cashout....

Thank you

[LiamGallagher]

I have been stuck on a btc/doge buy order since yesterday the trade id is 522858030   

ticket number: 355295

Forwarded your issue, soon you will get an answer.
Best Regards,
EXMO TEAM

Please give an explanation that my creditcard withdrawal still isn't fixed..

Hi There,

Our support expert has contacted you please keep going to communicate with our support.

Thank you

They didnt reply at all..

Still no reply or withdrawal, PLEASE HELP

STILL NO REPLY, LOOKS LIKE A BIG SCAM

[ivanescu10]

Thank you for helping me .

Today i try to deposit 4.04 btc , the website said that will be deposited after 1 bitcoin confirmation . I am still at Verifiying step , and I dont understand why was not credited ... already more that 6 bitcoin confirmations

Please help me ASAP.
Ticket no : 363175 and 362122

02.02 15:51
+ Deposit
BTC 0
Processing
BTC [4943993]
02.02 15:47
+ Deposit
BTC 4.04198793
Confirmation 2
Check
BTC

Awaiting for your promptly response,
Cristian Ivanescu