EXMO.com Cryptocurrency Exchange [Official Thread]

[Mick666]

Dear community,

Commissions on the withdrawal are reduced:

- SEPA EUR - 1%
- Wire Transfer USD - 1% + 20 USD

Commission changes start at 11:00 a.m. on June 22th (UTC).

Best regards,
EXMO team

the whole thing smells like scam
my experience with this Dubious Exchange is more than bad
on the 11th of June I transferred by SWIVT USD from Exmo to my bank account  such a thing takes 5-7 working days
Today after 10 working days my money is still not in my account

At my request I received this answer from the support
   
Varnas Roxana (EXMO.com)

Jun 21, 13:49 BST

Hello!
As soon as we receive information from our provider we will send you an e-mail letter explaining the details of the situation.  
Please wait.
Best regards, Exmo.com Support Team.
C yвaжeниeм, Cлyжбa Пoддepжки EXMO.com.


in the meantime I have
contacted the payment provider of Exmo
and received this answer when I asked about the transfer of my money

Hello Mick,

We'd love to help, but I do need more information.

What is the first and last name (I can't find a transaction with your name as it is in the email). Do you have a reference or withdrawal # from Exmo?


Thank you,
Jay
Support Services
Crypto Capital Corp

So I asked support from Exmo yesterday
then I got this answer

   
Artem Shkuta (EXMO.com)

Jun 22, 15:57 BST

Hello.
  We sent request to our financial department for specify transaction detail. Please, wait for an answer.
Best regards, Exmo.com Support Team.
C yвaжeниeм, Cлyжбa Пoддepжки EXMO.com.

I have not received an answer    to this day, and for new questions,  Exmo  does not answer anymore

[Mick666]

 the headquarters of this Scam exchange   nothing more than a mailbox

 https://goo.gl/maps/uHEfPADJw4K2

[Exmo]

Dear community,

Commissions on the withdrawal are reduced:

- SEPA EUR - 1%
- Wire Transfer USD - 1% + 20 USD

Commission changes start at 11:00 a.m. on June 22th (UTC).

Best regards,
EXMO team

the whole thing smells like scam
my experience with this Dubious Exchange is more than bad
on the 11th of June I transferred by SWIVT USD from Exmo to my bank account  such a thing takes 5-7 working days
Today after 10 working days my money is still not in my account

At my request I received this answer from the support
   
Varnas Roxana (EXMO.com)

Jun 21, 13:49 BST

Hello!
As soon as we receive information from our provider we will send you an e-mail letter explaining the details of the situation.  
Please wait.
Best regards, Exmo.com Support Team.
C yвaжeниeм, Cлyжбa Пoддepжки EXMO.com.


in the meantime I have
contacted the payment provider of Exmo
and received this answer when I asked about the transfer of my money

Hello Mick,

We'd love to help, but I do need more information.

What is the first and last name (I can't find a transaction with your name as it is in the email). Do you have a reference or withdrawal # from Exmo?


Thank you,
Jay
Support Services
Crypto Capital Corp

So I asked support from Exmo yesterday
then I got this answer

   
Artem Shkuta (EXMO.com)

Jun 22, 15:57 BST

Hello.
  We sent request to our financial department for specify transaction detail. Please, wait for an answer.
Best regards, Exmo.com Support Team.
C yвaжeниeм, Cлyжбa Пoддepжки EXMO.com.

I have not received an answer    to this day, and for new questions,  Exmo  does not answer anymore

Hi There,
please tell us your ticket number.

[Mick666]

Dear community,

Commissions on the withdrawal are reduced:

- SEPA EUR - 1%
- Wire Transfer USD - 1% + 20 USD

Commission changes start at 11:00 a.m. on June 22th (UTC).

Best regards,
EXMO team

the whole thing smells like scam
my experience with this Dubious Exchange is more than bad
on the 11th of June I transferred by SWIVT USD from Exmo to my bank account  such a thing takes 5-7 working days
Today after 10 working days my money is still not in my account

At my request I received this answer from the support
   
Varnas Roxana (EXMO.com)

Jun 21, 13:49 BST

Hello!
As soon as we receive information from our provider we will send you an e-mail letter explaining the details of the situation.  
Please wait.
Best regards, Exmo.com Support Team.
C yвaжeниeм, Cлyжбa Пoддepжки EXMO.com.


in the meantime I have
contacted the payment provider of Exmo
and received this answer when I asked about the transfer of my money

Hello Mick,

We'd love to help, but I do need more information.

What is the first and last name (I can't find a transaction with your name as it is in the email). Do you have a reference or withdrawal # from Exmo?


Thank you,
Jay
Support Services
Crypto Capital Corp

So I asked support from Exmo yesterday
then I got this answer

   
Artem Shkuta (EXMO.com)

Jun 22, 15:57 BST

Hello.
  We sent request to our financial department for specify transaction detail. Please, wait for an answer.
Best regards, Exmo.com Support Team.
C yвaжeниeм, Cлyжбa Пoддepжки EXMO.com.

I have not received an answer    to this day, and for new questions,  Exmo  does not answer anymore

Hi There,
please tell us your ticket number.

        485899

[Exmo]

Dear community,

Commissions on the withdrawal are reduced:

- SEPA EUR - 1%
- Wire Transfer USD - 1% + 20 USD

Commission changes start at 11:00 a.m. on June 22th (UTC).

Best regards,
EXMO team

the whole thing smells like scam
my experience with this Dubious Exchange is more than bad
on the 11th of June I transferred by SWIVT USD from Exmo to my bank account  such a thing takes 5-7 working days
Today after 10 working days my money is still not in my account

At my request I received this answer from the support
   
Varnas Roxana (EXMO.com)

Jun 21, 13:49 BST

Hello!
As soon as we receive information from our provider we will send you an e-mail letter explaining the details of the situation.  
Please wait.
Best regards, Exmo.com Support Team.
C yвaжeниeм, Cлyжбa Пoддepжки EXMO.com.


in the meantime I have
contacted the payment provider of Exmo
and received this answer when I asked about the transfer of my money

Hello Mick,

We'd love to help, but I do need more information.

What is the first and last name (I can't find a transaction with your name as it is in the email). Do you have a reference or withdrawal # from Exmo?


Thank you,
Jay
Support Services
Crypto Capital Corp

So I asked support from Exmo yesterday
then I got this answer

   
Artem Shkuta (EXMO.com)

Jun 22, 15:57 BST

Hello.
  We sent request to our financial department for specify transaction detail. Please, wait for an answer.
Best regards, Exmo.com Support Team.
C yвaжeниeм, Cлyжбa Пoддepжки EXMO.com.

I have not received an answer    to this day, and for new questions,  Exmo  does not answer anymore

Hi There,
please tell us your ticket number.

        485899

Your issue is fixed now?

[Mick666]

Dear community,

Commissions on the withdrawal are reduced:

- SEPA EUR - 1%
- Wire Transfer USD - 1% + 20 USD

Commission changes start at 11:00 a.m. on June 22th (UTC).

Best regards,
EXMO team

the whole thing smells like scam
my experience with this Dubious Exchange is more than bad
on the 11th of June I transferred by SWIVT USD from Exmo to my bank account  such a thing takes 5-7 working days
Today after 10 working days my money is still not in my account

At my request I received this answer from the support
   
Varnas Roxana (EXMO.com)

Jun 21, 13:49 BST

Hello!
As soon as we receive information from our provider we will send you an e-mail letter explaining the details of the situation.  
Please wait.
Best regards, Exmo.com Support Team.
C yвaжeниeм, Cлyжбa Пoддepжки EXMO.com.


in the meantime I have
contacted the payment provider of Exmo
and received this answer when I asked about the transfer of my money

Hello Mick,

We'd love to help, but I do need more information.

What is the first and last name (I can't find a transaction with your name as it is in the email). Do you have a reference or withdrawal # from Exmo?


Thank you,
Jay
Support Services
Crypto Capital Corp

So I asked support from Exmo yesterday
then I got this answer

   
Artem Shkuta (EXMO.com)

Jun 22, 15:57 BST

Hello.
  We sent request to our financial department for specify transaction detail. Please, wait for an answer.
Best regards, Exmo.com Support Team.
C yвaжeниeм, Cлyжбa Пoддepжки EXMO.com.

I have not received an answer    to this day, and for new questions,  Exmo  does not answer anymore

Hi There,
please tell us your ticket number.

        485899

Your issue is fixed now?

Ok ... you are not a scammer, my money has been returned
  I take back this accusation hereby
but your support is shit

[Vladdirescu87]

Crypto Exchange EXMO Cancels TGE Due To Sufficient Funds Raised Beforehand https://coinidol.com/crypto-exchange-exmo-cancels-tge/

[cashion]

Does anyone have a problem with the withdrawal of the "KICK" token? Or any other based on ETH (ERC20)? 

[Exmo]

Does anyone have a problem with the withdrawal of the "KICK" token? Or any other based on ETH (ERC20)? 

We have some technical issues on KICK. It will be fixed soon.

[merlindalfo]

anyone else noticed a lag, sometimes of minutes, between the moment you create an order and its retrievability?

i mean.. after  you create an order.. if you try user_open_orders sometimes it returns nothing.

if you try order_trades it gives an error saying it cant be found.

and  then after a few minutes, even up to 4 minutes, it shows up.

this is pretty bad behavior.. are you aware of it? is it been adressed? @Exmo

[Serpens66]

anyone else noticed a lag, sometimes of minutes, between the moment you create an order and its retrievability?

i mean.. after  you create an order.. if you try user_open_orders sometimes it returns nothing.

if you try order_trades it gives an error saying it cant be found.

and  then after a few minutes, even up to 4 minutes, it shows up.

this is pretty bad behavior.. are you aware of it? is it been adressed? @Exmo

I'm not trading at exmo anymore, because of poor API (every now and then they write me an email and asking why I'm not trading anymore and I always tell them to improve their API, but nothing happens).

But I also had this problem back in November 2015. After many messages with the most of the time useless Support, I finally got a response explaining it:

Hello!
Thank you for logs, we checked that situation - looks like there were some network timeouts between our master and slave servers.
You should know that all orders precessed by master order matching server, but all "read" requests processed by slave server.
Usually timeout between master and slave is less than one second but in your situation we checked our logs and looks like timeout was 2 seconds, we will try improve this problem.
Also you should know that user_open_orders and user_trades will always faster than cancelled_orders and order_trades.
Thank you.

[merlindalfo]

wow.. 3 years ago 2 seconds. now 2-4 minutes. they seem to be improving 

[Exmo]

anyone else noticed a lag, sometimes of minutes, between the moment you create an order and its retrievability?

i mean.. after  you create an order.. if you try user_open_orders sometimes it returns nothing.

if you try order_trades it gives an error saying it cant be found.

and  then after a few minutes, even up to 4 minutes, it shows up.

this is pretty bad behavior.. are you aware of it? is it been adressed? @Exmo

Hi There, can you please DM us with your nickname on the platform?

[Exmo]

Your project Exmo Coin was listed on CryptoKrunch.io!
 

Follow https://cryptokrunch.io/en/ico/Exmo+Coin to check it.


Please contact us if any ICO information is missing or incorrect.

Hi There! We have cancelled our ICO. Please read official statemant https://exmo.com/en/news_view?id=2216

[Makushimu]

Again, twist the user's money? At night I sent 30,000 doge to cryptopia, still have not get. Technical support first "" did everything possible, "then i asked to return the funds.
And why do not you provide the id of the transaction?

[Exmo]

Again, twist the user's money? At night I sent 30,000 doge to cryptopia, still have not get. Technical support first "" did everything possible, "then i asked to return the funds.
And why do not you provide the id of the transaction?

You can ask for id of the transaction by contacting our support. Is your issue with doge solved?

[tex83rb]

without reason, today refunded withdrawal of eth , and then i converted to btc, tried to withdraw,

error of withdrawal blocked.

please fix asap.

thanks

ticket n.

526295


Error 10220: Withdrawals blocked

[tex83rb]

ok solved. thanks

[exmo_user]

I am a user on Exmo.com for several years now, but I just returned after a long time. I have changed some details in my profil, like the login data. Now my account is unable to withdraw anyamount of any currency. Is there a possiblity to unlock this? I am fully verified.

Thanks for your response.

best regards

Exmo_user 

[exmo_user]

Otherwise I have to wait for 2 days, without any withdrawals