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[ultrloa]

I cant find any official support email from Bitvest, maybe this is why they allow users to create a new account in order to get in touch with them since they do not reveal their contact publicly. The other way is to talk with moderators since they have the way to reach admins, but still in order to talk with moderators, login is required so new account is needed if you cant login with your account.

Also since the bitvest admin is not active here, the only way to get the support is through their website moderators. Although it is quite wired to make a new account only to get in touch with the mods.

You mean weird? Well not weird to the fact that he can't access his account and that's oke of solution he can make since admin can verify it if they see the data's attached on the account also with provided information by affected person. So he should try that suggestion since it looks like there's no other way to contact their support since as we all know that they are already out of this forum and no representative can be contact here.

[kotajikikox]

have problem with login , what email i can send to for help for login?

Looks like you will be getting a hard time recovering your account because of this site not being active here and maybe even support is not that giving great answers because there are more important issues about not refilling the Hot wallet in which they are never updating .

May I ask you what is the intention of logging in bitvest when you can check this thread of multiple problem happening over the years?

but if you still have funds inside then yes you need to use them and try not to deposit more because lightlord seems not interested in growing this site again (at least not for now)

[leonair]

What if by tomorrow, the casino website is no longer accessible to everyone, and you have money in there, who are you going to reach out to to know what's going on.?

Is there any guarantee that you can always profit from gambling and withdraw money with your deposits? this you can never guarantee but you will try to always win the gamble. likewise, I try to always gamble at trusted and reputable casino sites to keep my winnings safe. so in that case, if the site I use goes down at any time and I have money there, I'll leave it as my bad luck. because I never keep large amounts of money on gambling sites.

[AbuBhakar]

have problem with login , what email i can send to for help for login?

Looks like you will be getting a hard time recovering your account because of this site not being active here and maybe even support is not that giving great answers because there are more important issues about not refilling the Hot wallet in which they are never updating .

The support on the website is very responsive since they have a live chat unlike here which they already abandoned the ANN thread due to lightlord inactivity. Following @Bitinity suggestion is the right thing to do for account recovery.

May I ask you what is the intention of logging in bitvest when you can check this thread of multiple problem happening over the years?

but if you still have funds inside then yes you need to use them and try not to deposit more because lightlord seems not interested in growing this site again (at least not for now)

Probably he loss access on his account due to his long absence here in the forum. He is an old player of this casino base on his post history. Maybe he just want to check his account after a long time.

Bitvest doesn’t have any problem anymore. All payout is already processed while the community is still active base on the chatbox.

[Slow death]

have problem with login , what email i can send to for help for login?

I believe this is what you are looking for:

https://bitvest.io/support

but it is strange that they suggest people to create a new corner in case they no longer have access to the current account so that the person can enter and expose their problem in support, this is very strange, would it not be simpler if they had a chat online or an email to make it easier for people not to have to create a new account just to contact support, well I really can't stop being surprised by so many strange things that having seen these last few months in many casinos, if you also observe you will see that OP does not it's been active here on the forum for a long time, it's been more than 7 months since the OP disappeared, that's why it's very difficult to trust this casino in my opinion, I say it again because there's no guarantee that the casino is still OP

anyway use the casino but be very careful, in case you manage to solve your problem I also suggest that you post in this thread and mention how long the support took to answer you and to solve your problem, this will be very useful information for people , at least we will know how their support is working, something that I also found strange and that I didn't see where their tos is, maybe they don't need to have one, which is very strange. Anyway, there are many strange things that I have seen

[Fivestar4everMVP]

What if by tomorrow, the casino website is no longer accessible to everyone, and you have money in there, who are you going to reach out to to know what's going on.?

Is there any guarantee that you can always profit from gambling and withdraw money with your deposits? this you can never guarantee but you will try to always win the gamble. likewise, I try to always gamble at trusted and reputable casino sites to keep my winnings safe. so in that case, if the site I use goes down at any time and I have money there, I'll leave it as my bad luck. because I never keep large amounts of money on gambling sites.

Well, yeah, one can only be sure about him or her self, but what about other people put there who are ignorant of the fact that such things is possible to happen?
If we are commanded to be our brothers keeper, then I think it is an obligation on us to warn them that..

First - it is not recommended to leave large amount of money on casinos, most especially, one with lots of uncertainties surrounding it, like with bitvest currently..

Secondly - only gamble on reputable casinos, with a good track record, and with an a very active community, where one can easily reach out to the admin and have issue resolved in the shortest period of time.

This is not me fudding bitvest, but ya all know that, we can't completely trust this casino site to not abruptly go Offline some day with warning.

[virasog]

What if by tomorrow, the casino website is no longer accessible to everyone, and you have money in there, who are you going to reach out to to know what's going on.?

Is there any guarantee that you can always profit from gambling and withdraw money with your deposits? this you can never guarantee but you will try to always win the gamble. likewise, I try to always gamble at trusted and reputable casino sites to keep my winnings safe. so in that case, if the site I use goes down at any time and I have money there, I'll leave it as my bad luck. because I never keep large amounts of money on gambling sites.

So technically we are risking our money in two ways. First gambling is a risk in itself as we can also lose money. In case we survive and win a bet or a game in gambling, our funds are still at risk if stored on a centralized gambling platform and that platform scam exits somehow.

This will not happen daily but as a safe side, we should only keep limited funds in gambling site with which we need to play with. Any excessive winning amount or not used gambling funds should be withdrawn to our personal wallets. Of course we can always deposit more money when we know that we have to gamble.

[AbuBhakar]

What if by tomorrow, the casino website is no longer accessible to everyone, and you have money in there, who are you going to reach out to to know what's going on.?

Is there any guarantee that you can always profit from gambling and withdraw money with your deposits? this you can never guarantee but you will try to always win the gamble. likewise, I try to always gamble at trusted and reputable casino sites to keep my winnings safe. so in that case, if the site I use goes down at any time and I have money there, I'll leave it as my bad luck. because I never keep large amounts of money on gambling sites.

So technically we are risking our money in two ways. First gambling is a risk in itself as we can also lose money. In case we survive and win a bet or a game in gambling, our funds are still at risk if stored on a centralized gambling platform and that platform scam exits somehow.

This is actually what I don’t understand. Why gamblers still choose to play on shady or small casino while there’s a lot of casino that offers a much better benefits and safety at the same time. Gamblers shouldn’t be risking on playing a unstable casino since they are already gambling in the game. The double risk is really not worth it.

This will not happen daily but as a safe side, we should only keep limited funds in gambling site with which we need to play with. Any excessive winning amount or not used gambling funds should be withdrawn to our personal wallets. Of course we can always deposit more money when we know that we have to gamble.

This is the practice that every gambler should master not only because of the risk of casino running away but also to avoid unnecessary losses due to gambling addiction and greediness.

[lienfaye]

What if by tomorrow, the casino website is no longer accessible to everyone, and you have money in there, who are you going to reach out to to know what's going on.?

Is there any guarantee that you can always profit from gambling and withdraw money with your deposits? this you can never guarantee but you will try to always win the gamble. likewise, I try to always gamble at trusted and reputable casino sites to keep my winnings safe. so in that case, if the site I use goes down at any time and I have money there, I'll leave it as my bad luck. because I never keep large amounts of money on gambling sites.

So technically we are risking our money in two ways. First gambling is a risk in itself as we can also lose money. In case we survive and win a bet or a game in gambling, our funds are still at risk if stored on a centralized gambling platform and that platform scam exits somehow.

This will not happen daily but as a safe side, we should only keep limited funds in gambling site with which we need to play with. Any excessive winning amount or not used gambling funds should be withdrawn to our personal wallets. Of course we can always deposit more money when we know that we have to gamble.

Well, if you gamble your money there's a high possibility to lose it since most games are luck-based. However the second reasoning about a platform might scammed us will depends on your judgement on where you'll going to play. Of course if you choose a trusted casino and has an active representative here to attend to any issues then that would be even better.

Anyway, regardless where you gamble its just right to only use a money that you can live without. So incase you didn't win or got scammed, it's not that hard to accept it.

[Bitinity]

have problem with login , what email i can send to for help for login?

I believe this is what you are looking for:

https://bitvest.io/support

but it is strange that they suggest people to create a new corner in case they no longer have access to the current account so that the person can enter and expose their problem in support, this is very strange, would it not be simpler if they had a chat online or an email to make it easier for people not to have to create a new account just to contact support, well I really can't stop being surprised by so many strange things that having seen these last few months in many casinos, if you also observe you will see that OP does not it's been active here on the forum for a long time, it's been more than 7 months since the OP disappeared, that's why it's very difficult to trust this casino in my opinion, I say it again because there's no guarantee that the casino is still OP

Not that strange because there some other casinos with similar procedure where users are not able to contact support without an account. Obviously having live support and public support email are better because it makes players easier to contact support. Related to Lightlord's inactivity in this forum, it does mean that he also inactive in the casino. For bitcointalk members only who have never played/tried Bitvest, yes it will be hard to trust them but in fact there are still good number of active players in the site which means that there are still some players who trust Bitvest.

[SamReomo]

have problem with login , what email i can send to for help for login?

I believe this is what you are looking for:

https://bitvest.io/support

but it is strange that they suggest people to create a new corner in case they no longer have access to the current account so that the person can enter and expose their problem in support, this is very strange, would it not be simpler if they had a chat online or an email to make it easier for people not to have to create a new account just to contact support, well I really can't stop being surprised by so many strange things that having seen these last few months in many casinos, if you also observe you will see that OP does not it's been active here on the forum for a long time, it's been more than 7 months since the OP disappeared, that's why it's very difficult to trust this casino in my opinion, I say it again because there's no guarantee that the casino is still OP

That's a really weak point of their support system because if a gambler has to create a new account for getting a reply from the support team then the site is of less use in the world of online gambling. I think they might have some e-mail system for the support purpose because it's really strange that a user is needed to create another fresh email and account to create a new account to have conversation with their support team.

The casino seems to be a shady one I think because no good casino would do such thing if they want to continue running their business. This can only be done by scamming sites and I think they might be one of those. It's better to avoid such casinos at any cost because in the end they can be a problem for the user and they might freeze the funds in the time of withdrawal.

It's always a good practice to avoid such shady sites. I also agree with your point that if the OP isn't available in the forum then that's a sure sign that he's not interested in serving the customers even via this forum. I think the OP might have scammed many people and has no interest in answering anyone's questions.

[leonair]

What if by tomorrow, the casino website is no longer accessible to everyone, and you have money in there, who are you going to reach out to to know what's going on.?

Is there any guarantee that you can always profit from gambling and withdraw money with your deposits? this you can never guarantee but you will try to always win the gamble. likewise, I try to always gamble at trusted and reputable casino sites to keep my winnings safe. so in that case, if the site I use goes down at any time and I have money there, I'll leave it as my bad luck. because I never keep large amounts of money on gambling sites.

So technically we are risking our money in two ways. First gambling is a risk in itself as we can also lose money. In case we survive and win a bet or a game in gambling, our funds are still at risk if stored on a centralized gambling platform and that platform scam exits somehow.

This is actually what I don’t understand. Why gamblers still choose to play on shady or small casino while there’s a lot of casino that offers a much better benefits and safety at the same time. Gamblers shouldn’t be risking on playing a unstable casino since they are already gambling in the game. The double risk is really not worth it.

Smaller and newer casinos offer better bonuses/benefits because they get fewer gamblers when new because gamblers don't want to leave their current sites and come to new sites. that is why they offer high benefits in the first place to attract gamblers and survive in the market. and gamblers keep coming to gamble for high benefits despite knowing the risk.

This will not happen daily but as a safe side, we should only keep limited funds in gambling site with which we need to play with. Any excessive winning amount or not used gambling funds should be withdrawn to our personal wallets. Of course we can always deposit more money when we know that we have to gamble.

This is the practice that every gambler should master not only because of the risk of casino running away but also to avoid unnecessary losses due to gambling addiction and greediness.

This is the big problem in gambling that if a gambler doesn't gamble with breaks, he eventually falls into deep addiction.  And because of this, they cannot leave gambling easily. On the other hand, greed does not leave them behind, so many people invest all their money in gambling and lose everything without knowing it. So it is wise to be careful of gambling

[ultrloa]

have problem with login , what email i can send to for help for login?

I believe this is what you are looking for:

https://bitvest.io/support

but it is strange that they suggest people to create a new corner in case they no longer have access to the current account so that the person can enter and expose their problem in support, this is very strange, would it not be simpler if they had a chat online or an email to make it easier for people not to have to create a new account just to contact support, well I really can't stop being surprised by so many strange things that having seen these last few months in many casinos, if you also observe you will see that OP does not it's been active here on the forum for a long time, it's been more than 7 months since the OP disappeared, that's why it's very difficult to trust this casino in my opinion, I say it again because there's no guarantee that the casino is still OP

Not that strange because there some other casinos with similar procedure where users are not able to contact support without an account. Obviously having live support and public support email are better because it makes players easier to contact support. Related to Lightlord's inactivity in this forum, it does mean that he also inactive in the casino. For bitcointalk members only who have never played/tried Bitvest, yes it will be hard to trust them but in fact there are still good number of active players in the site which means that there are still some players who trust Bitvest.

If they could just listen to the sentiments of the people here for sure they can get an idea on how people react towards issues happening and they can take action with those problems. But they decide to stay silent that's why many people now have a doubt on their casino. They just waste their long time running operation and their old reputation to get wasted since if they just became active and explain about the issues happening for sure they can still get the trust of people. But now for sure many are in doubt with their reputation since they are not showing any signs of good changes happened to their casino.

[Newlifebtc]

Another reason why I will say that some people don't like this particular platform casino is because of their are adamant in the full room so they are not longer is it in because they have not been able to  turn up again, if this particular signature or this particular platform come back into four room he will see that they will have enough customers because this is the oldest casino platform I have seen after my research

[AmoreJaz]

Another reason why I will say that some people don't like this particular platform casino is because of their are adamant in the full room so they are not longer is it in because they have not been able to  turn up again, if this particular signature or this particular platform come back into four room he will see that they will have enough customers because this is the oldest casino platform I have seen after my research

so my curiosity kicked in and i checked the site right now. surprisingly, they still have about 393BTC as their average bankroll. not bad for an old casino where patrons are slowly going away. it means, they still have loyal players who are still sticking to this casino.
they may have no withdrawal problem if players are still playing. because if they have, people will talk. so i guess, they are greatly handling their loyal players.

[tusandii]

Another reason why I will say that some people don't like this particular platform casino is because of their are adamant in the full room so they are not longer is it in because they have not been able to  turn up again, if this particular signature or this particular platform come back into four room he will see that they will have enough customers because this is the oldest casino platform I have seen after my research

so my curiosity kicked in and i checked the site right now. surprisingly, they still have about 393BTC as their average bankroll. not bad for an old casino where patrons are slowly going away. it means, they still have loyal players who are still sticking to this casino.
they may have no withdrawal problem if players are still playing. because if they have, people will talk. so i guess, they are greatly handling their loyal players.

Bitvest is actually a not bad casino and used to be a favorite casino of many gamblers but in the past there was a financial problem with their signature campaign which made some people leave this casino.
I don't know how it will go on, I don't know myself, but if they are still operating, maybe only loyal customers who have joined for a long time will still want to play here.
Maybe if lightlord is willing to make more progress and is willing to put in some promotional efforts maybe they can get some new customers in the future.

[ultrloa]

Another reason why I will say that some people don't like this particular platform casino is because of their are adamant in the full room so they are not longer is it in because they have not been able to  turn up again, if this particular signature or this particular platform come back into four room he will see that they will have enough customers because this is the oldest casino platform I have seen after my research

so my curiosity kicked in and i checked the site right now. surprisingly, they still have about 393BTC as their average bankroll. not bad for an old casino where patrons are slowly going away. it means, they still have loyal players who are still sticking to this casino.
they may have no withdrawal problem if players are still playing. because if they have, people will talk. so i guess, they are greatly handling their loyal players.

Bitvest is actually a not bad casino and used to be a favorite casino of many gamblers but in the past there was a financial problem with their signature campaign which made some people leave this casino.
I don't know how it will go on, I don't know myself, but if they are still operating, maybe only loyal customers who have joined for a long time will still want to play here.
Maybe if lightlord is willing to make more progress and is willing to put in some promotional efforts maybe they can get some new customers in the future.

They are really a good casino before but the problem start when they cannot pay their campaign participants in time and there are times showing that they are facing financial problems that's why their reputation got affected to much by this incidents. Although lightlord really do some effort to solve those problems but the actions he made is not enough since even by now issues still occur to them. If they could just spend some time to focus and fix up all necessary needed for sure the trust of people will be back since they are old casino and somehow earn some good reputation. So its just they need to exert big efforts again to regain back the trust of people.

[pawel7777]

so my curiosity kicked in and i checked the site right now. surprisingly, they still have about 393BTC as their average bankroll. not bad for an old casino where patrons are slowly going away. it means, they still have loyal players who are still sticking to this casino.
they may have no withdrawal problem if players are still playing. because if they have, people will talk. so i guess, they are greatly handling their loyal players.

That BTC393 represents "average bankroll" meaning it's likely multiplied by the average investors' margin. The actual balance of bitcoins they hold is much smaller and stands around BTC60. The cold wallets' total balance is BTC56.76 and according to BitVest, the hot wallet typically has 1-2% of the reserves.
Details can be found here: https://bitvest.io/liabilities

On that page there's a link to verification tool (https://syskall.com/proof-of-liabilities/#verify) showing a balance of 4045 BTC but no idea what's that about.

[tusandii]

Another reason why I will say that some people don't like this particular platform casino is because of their are adamant in the full room so they are not longer is it in because they have not been able to  turn up again, if this particular signature or this particular platform come back into four room he will see that they will have enough customers because this is the oldest casino platform I have seen after my research

so my curiosity kicked in and i checked the site right now. surprisingly, they still have about 393BTC as their average bankroll. not bad for an old casino where patrons are slowly going away. it means, they still have loyal players who are still sticking to this casino.
they may have no withdrawal problem if players are still playing. because if they have, people will talk. so i guess, they are greatly handling their loyal players.

Bitvest is actually a not bad casino and used to be a favorite casino of many gamblers but in the past there was a financial problem with their signature campaign which made some people leave this casino.
I don't know how it will go on, I don't know myself, but if they are still operating, maybe only loyal customers who have joined for a long time will still want to play here.
Maybe if lightlord is willing to make more progress and is willing to put in some promotional efforts maybe they can get some new customers in the future.

They are really a good casino before but the problem start when they cannot pay their campaign participants in time and there are times showing that they are facing financial problems that's why their reputation got affected to much by this incidents. Although lightlord really do some effort to solve those problems but the actions he made is not enough since even by now issues still occur to them. If they could just spend some time to focus and fix up all necessary needed for sure the trust of people will be back since they are old casino and somehow earn some good reputation. So its just they need to exert big efforts again to regain back the trust of people.

Yes that's true and it seems lightlord has always managed the casino personally so he couldn't put more effort into repairing the reputation and regaining the trust of gamblers.
Maybe by providing updates with the team and other management it can make this casino more developed so that the curiosity of gamblers will reappear, now with the curiosity of gamblers and starting to enter there is a good opportunity to provide the maximum possible service so that customer trust in this casino back strong.
But it all depends on the lightlord himself whether he wants to do more development and also pay the team to manage the casino because all of that requires a lot of budget.

[arwin100]

Another reason why I will say that some people don't like this particular platform casino is because of their are adamant in the full room so they are not longer is it in because they have not been able to  turn up again, if this particular signature or this particular platform come back into four room he will see that they will have enough customers because this is the oldest casino platform I have seen after my research

so my curiosity kicked in and i checked the site right now. surprisingly, they still have about 393BTC as their average bankroll. not bad for an old casino where patrons are slowly going away. it means, they still have loyal players who are still sticking to this casino.
they may have no withdrawal problem if players are still playing. because if they have, people will talk. so i guess, they are greatly handling their loyal players.

Bitvest is actually a not bad casino and used to be a favorite casino of many gamblers but in the past there was a financial problem with their signature campaign which made some people leave this casino.
I don't know how it will go on, I don't know myself, but if they are still operating, maybe only loyal customers who have joined for a long time will still want to play here.
Maybe if lightlord is willing to make more progress and is willing to put in some promotional efforts maybe they can get some new customers in the future.

They are really a good casino before but the problem start when they cannot pay their campaign participants in time and there are times showing that they are facing financial problems that's why their reputation got affected to much by this incidents. Although lightlord really do some effort to solve those problems but the actions he made is not enough since even by now issues still occur to them. If they could just spend some time to focus and fix up all necessary needed for sure the trust of people will be back since they are old casino and somehow earn some good reputation. So its just they need to exert big efforts again to regain back the trust of people.

Yes that's true and it seems lightlord has always managed the casino personally so he couldn't put more effort into repairing the reputation and regaining the trust of gamblers.
Maybe by providing updates with the team and other management it can make this casino more developed so that the curiosity of gamblers will reappear, now with the curiosity of gamblers and starting to enter there is a good opportunity to provide the maximum possible service so that customer trust in this casino back strong.
But it all depends on the lightlord himself whether he wants to do more development and also pay the team to manage the casino because all of that requires a lot of budget.

But they choose to be silent so I guess they don't have interest to promote their casino here. And I also believe that they already have loyal gamblers since they operate for long years. Don't know if they advertise their casino on other platform but since we see this casino still running up till now we maybe can say that lightlord still generating an income on his casinos. Maybe in future we can see them came back here but they really need to fix their service and much better if they add more people to work with him so that they can asses some issues that might appear while they are promoting back their casino here.