Official Newbie BitInstant Support Thread (Active Customer Support)

[webosftw]

I did a mtgox to paypal and it says the order is complete but I got still no $ in my paypal.
How long does it usually take? I also pmed you the order #

[1714734117]

1714734117

[1714734117]

1714734117

[1714734117]

1714734117

[trevorj]

So, what is the problem?
I'm in IT, so don't be afraid to spit out tech jargon, I think we all deserve a real reason for all of this.

Why have I still not gotten any replies in three days (one per day) for my support request?
Why has a public announcement not been made?
Why are you still accepting new orders if your system is currently broken?

I posted my order id on the last page.
This is just getting old at this point.

[baggage]

I purchased $200 worth of bitcoins at 10:30 this morning and received a ZipZap confirmation at 10:45. The problem is that it is now 6:37pm and I still have not received a confirmation from Bitinstant or bitcoins (I checked blockchain).
I have emailed support and did not receive a response. What should I do?
My ZipZap account number is 842767311

Order or quote ID #?

I never received an email from Bitinstant, so I don't have an order or a quote ID.
I find this to be very odd, and very concerning.

Yes, same here. I do have a receive# on my zipzap slip but nothing from bitinstant.

[Luckybit]

URSAY is my issue still being worked on? Please confirm.

I don't believe I've logged any issues for you.  Care you help me with more info? 

I sent you a PM a while back. Anyway I deposited almost a week ago now and received an email which said

Amount to Pay: $503.95
Account Number: 785119595

Your ZipZap payment has been successfully processed and the merchant has been notified to complete your order. Please keep this email for your records.

I still have not received my Bitcoins but Zipzap has my money.

[wicker33]

CBRF4l / Rocker122 / wicker33 / twigger13

I have tried manually pushing your orders thru.  Give it a bit and let me know if you see any results! 

Looks to have been about 2 hours and I just checked my mtgox account and nothing so far. I'll look again in a few hours to see if it has come through.

Hey, Ursay, any word on us fools that used the wrong mtgox number? Still nothing has appeared in my account. Thanks for all your hardwork!

Nothing yet.  You will be pushed thru eventually. 

Cool, thanks! Is it more of a several day process or more of a 12-24 hours?

[Luckybit]

Hello,



I now you have a lot on your plate Ursay, I just wanted to put myself on your radar.

I put in an order this morning at 8:15 west coast time and received my ZIPZAP confirmation and have yet to receive my bitcoins.

What info do you need from me other than the ZipZap account number 650 612 252.

thanks!

Quote # would be great thanks! 

Pardon my ignorance but what is a quote number?  I'm pretty young and dumb at this.

Please go thru the documentation provided with your order and see if you can find a quote # or order ID #.  Thanks! 

I'm using Zipzap too and I don't have a clue where one would find an order ID or quote #. I don't think I was given that.

[URSAY]

I purchased $200 worth of bitcoins at 10:30 this morning and received a ZipZap confirmation at 10:45. The problem is that it is now 6:37pm and I still have not received a confirmation from Bitinstant or bitcoins (I checked blockchain).
I have emailed support and did not receive a response. What should I do?
My ZipZap account number is 842767311

Order or quote ID #?

I never received an email from Bitinstant, so I don't have an order or a quote ID.
I find this to be very odd, and very concerning.

Your order # and / or quote ID number are shown when you confirm your request on BitInstant. 

[gordon154]

I purchased $200 worth of bitcoins at 10:30 this morning and received a ZipZap confirmation at 10:45. The problem is that it is now 6:37pm and I still have not received a confirmation from Bitinstant or bitcoins (I checked blockchain).
I have emailed support and did not receive a response. What should I do?
My ZipZap account number is 842767311

Order or quote ID #?

I never received an email from Bitinstant, so I don't have an order or a quote ID.
I find this to be very odd, and very concerning.

Your order # and / or quote ID number are shown when you confirm your request on BitInstant. 

How do I get my quote ID now? Wouldn't it make sense to email me the quote ID after I had made the purchase slip?
This isn't very helpful, and I'm getting the sinking feeling that I've been ripped off.

[pennypack]

Please see my order ID 88e24363-b1ae-401e-a24a-4d6d94e8d37a. I processed the order this morning and deposited my cash at my local CVS approximately 7 hours ago. I received confirmation from ZIPZAP that my payment was received but the coins have not shown up in my account. I am hoping you will be able to help me. Please let me know if you need additional information. I also reached out to the support team directly from the bitinstant website.

zipzap acct. #?

accnt # 356314062

[webosftw]

@URSAY
Can you please look into the Order ID i sent you? I have not received my $ to my PP and it says  order completed

[baggage]

I purchased $200 worth of bitcoins at 10:30 this morning and received a ZipZap confirmation at 10:45. The problem is that it is now 6:37pm and I still have not received a confirmation from Bitinstant or bitcoins (I checked blockchain).
I have emailed support and did not receive a response. What should I do?
My ZipZap account number is 842767311

Order or quote ID #?

I never received an email from Bitinstant, so I don't have an order or a quote ID.
I find this to be very odd, and very concerning.

Your order # and / or quote ID number are shown when you confirm your request on BitInstant. 

Is there a way to track back to the order/ID #?  I don't recall an order # other than the zipzap account number that they sent to me.

[Luckybit]

I purchased $200 worth of bitcoins at 10:30 this morning and received a ZipZap confirmation at 10:45. The problem is that it is now 6:37pm and I still have not received a confirmation from Bitinstant or bitcoins (I checked blockchain).
I have emailed support and did not receive a response. What should I do?
My ZipZap account number is 842767311

Order or quote ID #?

I never received an email from Bitinstant, so I don't have an order or a quote ID.
I find this to be very odd, and very concerning.

Your order # and / or quote ID number are shown when you confirm your request on BitInstant. 

I ordered the coins through blockchain and it took me to Zipzap. The blockchain screen shows the amount of money, entry for my name and dob, and my deposit into my wallet. I clicked through that and it sends me to another site where it asks for my phone zipcode and if my memory is correct a phone number, then it has me select a deposit location. All I did was go through the steps.

The first time I remember it going through real smooth. The moment I deposited the cash at the spot I got a text message, and I go home and checked my email that first time and there were two emails, the email with the order number from Bit Instant and the confirmation that I paid from Zipzap. The last time though I sent the order through exactly the same way, but no email from Bit Instant so I have no way of knowing what the order number is because I never got the email, but I do have the email from Zipzap so apparently Zipzap took my money and lost it somewhere in the chain.

[URSAY]

So, what is the problem?
I'm in IT, so don't be afraid to spit out tech jargon, I think we all deserve a real reason for all of this.

Why have I still not gotten any replies in three days (one per day) for my support request?
Why has a public announcement not been made?
Why are you still accepting new orders if your system is currently broken?

I posted my order id on the last page.
This is just getting old at this point.

I've already added you to my support list for today, 4/7.

We have discussed the issues publicly here on the forums and on many other forums.  GOX has a huge back log.  Vicurex is DOWN.  Many others just disappear.  Volume is the issue and everyone is trying to scale up and meet the need.  Every order is completely different and we are only seeing a small percentage of orders with failure.  Regardless, we are trying to go through the support back log as fast as possible and we are always thinking about how we can improve our service.  

[PC_Mobile]

Hello, I purchased about $300 worth of bitcoins earlier today via Bitinstant. I received a successful payment email from ZipZap but no emails from Bitinstant and there's nothing coming to my address (I checked it on BlockChain.) The account # on the zipzap payment slip is: 330968587.

Please help!

[Luckybit]

Hello, I purchased about $300 worth of bitcoins earlier today via Bitinstant. I received a successful payment email from ZipZap but no emails from Bitinstant and there's nothing coming to my address (I checked it on BlockChain.) The account # on the zipzap payment slip is: 330968587.

Please help!

We are in the same boat. I received no email from Bit Instant so I don't even have a quote ID to give.

[PC_Mobile]

Hello, I purchased about $300 worth of bitcoins earlier today via Bitinstant. I received a successful payment email from ZipZap but no emails from Bitinstant and there's nothing coming to my address (I checked it on BlockChain.) The account # on the zipzap payment slip is: 330968587.

Please help!

We are in the same boat. I received no email from Bit Instant so I don't even have a quote ID to give.

Seems that way! I've never had any problems with Bitinstant before maybe I should look into alternatives!

[iiqher]

It seems like I am in the same situation as others here..
Purchased $60 of bitcoins, got the confirmation email from ZipZap but nothing from Bitinstant. Obviously blockchain says no coins have been transferred..

Checking the quote ID on bitinstant gives this as the latest status: 'MTGox Order Loading'

Please help, lol.
Quote ID: 87dbe6e2-6a47-4dbd-a913-c26c49aa3ebd
Acct #: 724357306

[Luckybit]

Hello, I purchased about $300 worth of bitcoins earlier today via Bitinstant. I received a successful payment email from ZipZap but no emails from Bitinstant and there's nothing coming to my address (I checked it on BlockChain.) The account # on the zipzap payment slip is: 330968587.

Please help!

We are in the same boat. I received no email from Bit Instant so I don't even have a quote ID to give.

Seems that way! I've never had any problems with Bitinstant before maybe I should look into alternatives!

Prior to Bit Instant I was using localbitcoins and paying via Paypal 20% over the market rate. I just want Bit Instant to give me my coins that I paid for at whatever the price was at the time.

[err0r_01]

err0r_01,

I have submitted a formal support ticket for you and I hope to have more info for you soon.  Thanks again for your patience.

-BitInstant Support

Any news about this?
OrderID: a0b11d2c-8239-4f79-8cff-323dfafb691b
EventID: 0e9bc5b2-1ecb-4006-b541-ed0dec126471

WOW! this has been a real pain, why is taking so long?  

[Luckybit]

It seems like I am in the same situation as others here..
Purchased $60 of bitcoins, got the confirmation email from ZipZap but nothing from Bitinstant. Obviously blockchain says no coins have been transferred..

Checking the quote ID on bitinstant gives this as the latest status: 'MTGox Order Loading'

Please help, lol.
Quote ID: 87dbe6e2-6a47-4dbd-a913-c26c49aa3ebd
Acct #: 724357306

Can you take a screen shot or something to show us where and how you find this quote ID?