Official Newbie BitInstant Support Thread (Active Customer Support)

[URSAY]

Apanauc do you have a zipzap acct. #?

[1714713992]

1714713992

[1714713992]

1714713992

[1714713992]

1714713992

[URSAY]

roganmaster,

I am marking your case as resolved.  You seemed happy and I have double checked with you if the issue is resolved and have not heard back...   

Let me know if you still have issues!  Thanks!

[cash4]

URSAY, I made a deposit 4 days ago and its not showing up into MTGOX

Here is the OrderID from the email from bitinstant

OrderID: 2c804543-35a9-4f89-85fe-2338e3288730

 thanks

[glt512]

what exactly does something like APIResponse: {"error": {"amount": ["You have only $-47.04 available. Check your account balance for details."]}} actually mean? I would like to be educated on the mishaps of bitinstant. Not complaining or anything, I just am a very curious individual and would like to gain knowledge on this whole process.

[Apanauc]

Apanauc do you have a zipzap acct. #?

Sure do!

Account Number: 763171501

[dookiedue]

URSAY,

Today is day 6 with still no bitcoins in my account... any more info for me?

[noname6520]

Would you like me to submit another ticket for you?

Lets see I ordered btc @ ~87 so 980/87 = 11.25, call it 11 btc ordered.
last night I got $980 @ $144.5/btc so 980/144.5 = 6.782 delivered (I actually bought that many btc at market price last night).
So I think I deserve 11-6.782=4.218 btc
(current price is 158$/btc) -> 4.218*158 = 666.444.


Id be happy with a compromise of another $500 delivered today even though btc is up to ~160. I think that is more than fair. Not sure what another ticket means. If that means another week then obv btc price could change significantly and then obv I wouldn't be happy with 500$.
The problem of running a company that promises (and charges for) relatively instant orders with "a dynamically updated model" is that you have to deliver instantly in a dynamically updated way. You cant deliver 66% of the ordered btc a week later....

Is that a yes?  If you don't think your order is incorrect then we want to try and make it right! 

yes, I would like you to submit another ticket for another 4 btc.

thanks,
noname

[URSAY]

Apanauc do you have a zipzap acct. #?

Sure do!

Account Number: 763171501

Just tried to push thru manually myself.  You may see some results soon.  I still have other customer service people working on the issue is my manual push resolution does not help.  Thanks! 

[URSAY]

URSAY,

Today is day 6 with still no bitcoins in my account... any more info for me?

I know I've submitted a ticket for you in the past.  Give me your order ID # again and I will add you to today's support list.  I am logging more info in a more organized manner so I can personally give you a better idea of what is happening...thanks! 

[CrazyMiata]

I just want to say I've used your service about 5 times without a hitch. First time I got the confirmation email with my mtgox usd before I even finished paying!

I was curious why can I fund with btc-e cash but I can say deposit with mtgox usd and cash out for btc-e cash?

[caffeineJoe]

Alrighty, then
Just To Clear Up Confusion

To transfer USD into my mtgox utilizing
Bitinstant

Use exchange account

Name? Six digit number?
Or
The Account number MxxxxxxxxX

What one will get the funds to my
Mtgox
Account NO FAIL?

Thank you in advance for your reply.
CJ

[chile]

Hi URSAY, I went to my Local 7/11 yesterday and I successfully made the transaction, but I have not yet been emailed the btc. Can you help me out?
Thanks

[reader31]

this is the fourth time asking about my VouchX deposit...Why do I have to keep posing on this thread to get my money back and keep checking back for replies twice a day? This is how you want to TREAT ur customers?

Its been more than a wekk and I have no idea what happened to my money?? Why is it so difficult for you send me my vouchX coin? If you care about your customers then why is there not a notice on your site infroming about the current difficulties you are facing??

I'm starting to loose my cool with my order...Please resolve this...its been more than a week of BS.

order ID - 8787e0d9-d976-4bf3-9f05-f54b881e6613

[thewebguy0]

I made a post on the forums as I have not gotten any response from bitinstant in the last 24 hours.  I made a withdraw from mtgox via a code to bitinstant to transfer to paypal.  My mtgox code was "cashed in" but the funds did not appear in my paypal.  There was an error in the API response string that stated INSUFFICIENT FUNDS

I still have no refund in mtgox or deposit into my paypal, and no response to my email or 'live' chat thingy on the website, which pretty much just submitted my question and said I would receive a response in my email (so much for 'live'?)

I would BEWARE of using bitinstant at this point as it doesn't appear transactions are going through.  Sadly, my transaction was worth a lot of USD.. which is why I'm so focused on getting this issue resolved, with zero response coming from bitinstant in regards to this issue.

As I said, BEWARE!!!

If you can give me some specific order info that I can work from then I will try to help! 

OrderID: fc2e1d0b-ff81-4d44-9c7e-a15743a38def
APIResponse: {u'errorCode': u'INSUFFICIENT_FUNDS', u'paymentID': 0}

[URSAY]

Hi URSAY, I went to my Local 7/11 yesterday and I successfully made the transaction, but I have not yet been emailed the btc. Can you help me out?
Thanks

Order #?

[URSAY]

this is the fourth time asking about my VouchX deposit...Why do I have to keep posing on this thread to get my money back and keep checking back for replies twice a day? This is how you want to TREAT ur customers?

Its been more than a wekk and I have no idea what happened to my money?? Why is it so difficult for you send me my vouchX coin? If you care about your customers then why is there not a notice on your site infroming about the current difficulties you are facing??

I'm starting to loose my cool with my order...Please resolve this...its been more than a week of BS.

order ID - 8787e0d9-d976-4bf3-9f05-f54b881e6613

I have escalated you thru support and they are working on it.  I am not requiring you to repost or check back.  You funds are safe and you will get your order as our customer service agents work through the volume.

We HAVE posted all kinds of things about the current difficulties we face and we always do!  You must not be reading?

I apologize for your wait and I hope to have your issue resolved soon.  Thanks for your patience!  

[jtheboss95]

Hi URSAY, I went to my Local 7/11 yesterday and I successfully made the transaction, but I have not yet been emailed the btc. Can you help me out?
Thanks

Order #?

Hey URSAY
I don't know if you remember me from yesterday but I still haven't received that paypal payment.
I cannot PM you for some reason to ask for the updates about it.
How much longer? Its been almost 1 day

[URSAY]

I just want to say I've used your service about 5 times without a hitch. First time I got the confirmation email with my mtgox usd before I even finished paying!

I was curious why can I fund with btc-e cash but I can say deposit with mtgox usd and cash out for btc-e cash?

I'm not sure I understand your question... 

[Luckybit]

URSAY is my issue still being worked on? Please confirm.

[URSAY]

Alrighty, then
Just To Clear Up Confusion

To transfer USD into my mtgox utilizing
Bitinstant

Use exchange account

Name? Six digit number?
Or
The Account number MxxxxxxxxX

What one will get the funds to my
Mtgox
Account NO FAIL?

Thank you in advance for your reply.
CJ

I believe the new account #s work now as well as the old ones for at least a while?  I would have to verify with someone again for sure.  Not everyone is working more then a full day on Sunday so please be patient.  Thanks!