Official Newbie BitInstant Support Thread (Active Customer Support)

[URSAY]

Still have not heard anything...

Your are on my support list 4/6.  Your issue is being worked on.  Thanks for your patience! 

[1714717481]

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[1714717481]

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[1714717481]

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[wicker33]

I deposited money via bitinstant to my mtgox using the new account number that appears at the top of my page when logged into mtgox. I have done this process many times. The number I used was slightly different than the one I've used in the past via bitinstant (this one has a preceding M44 and trailing X) but I assumed that mtgox had updated and used the new number to make a deposit last Wednesday. I just received word form MTGox that I shouldn't have used my old number instead.

They also told me I needed to go through bitinstant to receive my funds. Is there anything you can do from your end or is the money just lost at this point?

Thanks for any help you can provide.

$$$ is not lost.  Do you have an order ID or quote ID #?

I have the Zip Zap account number on me. Does that work?

[twigger13]

Ursay,

I am having the same exact issue! -twigger13

 I made a bit instant transaction 4 days ago 4/3 around 3:30pm (est) and I have not received my funds my mt. ....can you help? Ive tried emailing through live chat  and ive got no replies. The zipzap payment i made through money gram at cvs was successful. thank you,

Is there any hope is my money gone? I really just want it to go to MT GOX....pleas

Quote ID 0d9339b1-4f95-4685-b13c-a33434efa3dc
Event ID   e2d3979d-a028-4601-8147-82be34a914a2
Quote valid until   Wed Apr 3 16:45:42 2013
Fees (Not inclusive of ZipZap)   3.99%%
Amount you need to pay   $235.0 USD
Amount you will receive   $225.6235 USD
Expected delivery time(HH:MM:SS)   0:04:00
Guaranteed delivery time (HH:MM:SS)   1:00:00
Destination exchange   MtGox

[Rafa7]

Ursay ,

Here is the order id again

Raphael Ferreira
OrderID: 427722c2-14b5-417e-af4d-27066e4008e4

If it is easier to refund me instead of transffering the money to mtgox , I would like to do that ...

[URSAY]

I deposited money via bitinstant to my mtgox using the new account number that appears at the top of my page when logged into mtgox. I have done this process many times. The number I used was slightly different than the one I've used in the past via bitinstant (this one has a preceding M44 and trailing X) but I assumed that mtgox had updated and used the new number to make a deposit last Wednesday. I just received word form MTGox that I shouldn't have used my old number instead.

They also told me I needed to go through bitinstant to receive my funds. Is there anything you can do from your end or is the money just lost at this point?

Thanks for any help you can provide.

$$$ is not lost.  Do you have an order ID or quote ID #?

I have the Zip Zap account number on me. Does that work?

PM it to me? 

[URSAY]

Ursay,

I am having the same exact issue! -twigger13

 I made a bit instant transaction 4 days ago 4/3 around 3:30pm (est) and I have not received my funds my mt. gox account number  is 282112....can you help? Ive tried emailing through live chat  and ive got no replies. The zipzap payment i made through money gram at cvs was successful. thank you, Jamey Grieco

Is there any hope is my money gone? I really just want it to go to MT GOX....pleas

Quote ID 0d9339b1-4f95-4685-b13c-a33434efa3dc
Event ID   e2d3979d-a028-4601-8147-82be34a914a2
Quote valid until   Wed Apr 3 16:45:42 2013
Fees (Not inclusive of ZipZap)   3.99%%
Amount you need to pay   $235.0 USD
Amount you will receive   $225.6235 USD
Expected delivery time(HH:MM:SS)   0:04:00
Guaranteed delivery time (HH:MM:SS)   1:00:00
Destination exchange   MtGox

PM me your zipzap acct. #?  Thanks!

[noname6520]

Would you like me to submit another ticket for you?

Lets see I ordered btc @ ~87 so 980/87 = 11.25, call it 11 btc ordered.
last night I got $980 @ $144.5/btc so 980/144.5 = 6.782 delivered (I actually bought that many btc at market price last night).
So I think I deserve 11-6.782=4.218 btc
(current price is 158$/btc) -> 4.218*158 = 666.444.


Id be happy with a compromise of another $500 delivered today even though btc is up to ~160. I think that is more than fair. Not sure what another ticket means. If that means another week then obv btc price could change significantly and then obv I wouldn't be happy with 500$.
The problem of running a company that promises (and charges for) relatively instant orders with "a dynamically updated model" is that you have to deliver instantly in a dynamically updated way. You cant deliver 66% of the ordered btc a week later....

[Apanauc]

It's been multiple days since I've had a support ticket 'opened'. I neither know when, if, or how I will be contacted. The support ticket was opened days after my purchase, which was back on Tuesday. I've been very patient, but my delivery has been over 100x slower than your advertised time of 1 hour. I know it's annoying to see people posting again and again, but being made to wait this long with no contact whatsoever outside of this thread is ridiculous. Please complete my transaction with the rate at the time of purchase.

Quote ID   7bf2d681-c9f1-4e71-bce1-34e5e463a63d

--still haven't heard anything whatsoever from bitinstant

[URSAY]

Would you like me to submit another ticket for you?

Lets see I ordered btc @ ~87 so 980/87 = 11.25, call it 11 btc ordered.
last night I got $980 @ $144.5/btc so 980/144.5 = 6.782 delivered (I actually bought that many btc at market price last night).
So I think I deserve 11-6.782=4.218 btc
(current price is 158$/btc) -> 4.218*158 = 666.444.


Id be happy with a compromise of another $500 delivered today even though btc is up to ~160. I think that is more than fair. Not sure what another ticket means. If that means another week then obv btc price could change significantly and then obv I wouldn't be happy with 500$.
The problem of running a company that promises (and charges for) relatively instant orders with "a dynamically updated model" is that you have to deliver instantly in a dynamically updated way. You cant deliver 66% of the ordered btc a week later....

Is that a yes?  If you don't think your order is incorrect then we want to try and make it right! 

[URSAY]

It's been multiple days since I've had a support ticket 'opened'. I neither know when, if, or how I will be contacted. The support ticket was opened days after my purchase, which was back on Tuesday. I've been very patient, but my delivery has been over 100x slower than your advertised time of 1 hour. I know it's annoying to see people posting again and again, but being made to wait this long with no contact whatsoever outside of this thread is ridiculous. Please complete my transaction with the rate at the time of purchase.

Quote ID   7bf2d681-c9f1-4e71-bce1-34e5e463a63d

--still haven't heard anything whatsoever from bitinstant

I am about to put you on today's support list and I will be able to help track your issue!  Thanks! 

[synergy7]

Hey BitInstant,

I have two orders that have not yet been deposited into my Mt. Gox account. I used the account number on the top of the mtgox page instead of the one on the deposit page. Your website makes it seem like this is the correct one to use. Your page says "MtGox Account # (ex. M12345678X)" which is an example of the number at the top of the site.

Here are my two order numbers. Please get this fixed before bitcoins are worth even more. I have faith in you.

21ded549-c599-4b6f-bd77-152d5c1ed5b8
15c6c14b-79db-4bfc-bd0d-c28347905645

[wicker33]

I deposited money via bitinstant to my mtgox using the new account number that appears at the top of my page when logged into mtgox. I have done this process many times. The number I used was slightly different than the one I've used in the past via bitinstant (this one has a preceding M44 and trailing X) but I assumed that mtgox had updated and used the new number to make a deposit last Wednesday. I just received word form MTGox that I shouldn't have used my old number instead.

They also told me I needed to go through bitinstant to receive my funds. Is there anything you can do from your end or is the money just lost at this point?

Thanks for any help you can provide.

$$$ is not lost.  Do you have an order ID or quote ID #?

I have the Zip Zap account number on me. Does that work?

PM it to me? 

PM Sent

[Rafa7]

Ursay ,

I think I have the exatcly same problem as these other guys ...
Because I put my whole mtgox account number on the bitinstant form ...
Ex : M72727X
Instead of just put only the numbers
I also used ZipZap so let me know if you need the zipzap account number

[URSAY]

Hey BitInstant,

I have two orders that have not yet been deposited into my Mt. Gox account. I used the account number on the top of the mtgox page instead of the one on the deposit page. Your website makes it seem like this is the correct one to use. Your page says "MtGox Account # (ex. M12345678X)" which is an example of the number at the top of the site.

Here are my two order numbers. Please get this fixed before bitcoins are worth even more. I have faith in you.

21ded549-c599-4b6f-bd77-152d5c1ed5b8
15c6c14b-79db-4bfc-bd0d-c28347905645

You can now use the new account numbers.  Unfortunately you got caught up in the mix when they weren't being accepted just yet.  I'm escalating your issue and adding you to my support list so we can push you through manually.  Thanks! 

[URSAY]

Ursay ,

I think I have the exatcly same problem as these other guys ...
Because I put my whole mtgox account number on the bitinstant form ...
Ex : M72727X
Instead of just put only the numbers
I also used ZipZap so let me know if you need the zipzap account number

ZIP ZAP me your zipzap!!! 

[URSAY]

4/7 SUPPORT LIST

CBRF4I / Apanauc / roganmaster / Rocker122 / earthwormjim1 / btchaver /ikuzo1 / kubrickonthemoon / Boing7898 / wicker33 / twigger13 / Rafa7 / ilich / synergy7 / ocbitcoin

I am now personally looking into all of your issues and I may be asking for more info...

[Rafa7]

Ursay

Just sent you a PM with zipzap info
Let me know if you got it !
Thank youuu

[URSAY]

Ursay

Just sent you a PM with zipzap info
Let me know if you got it !
Thank youuu

Got it thanks!   

[URSAY]

CBRF4l / Rocker122 / wicker33 / twigger13

I have tried manually pushing your orders thru.  Give it a bit and let me know if you see any results! 

[jankins]

You can now use the new account numbers.  Unfortunately you got caught up in the mix when they weren't being accepted just yet.  I'm escalating your issue and adding you to my support list so we can push you through manually.  Thanks!  

I believe that is precisely the problem I had as well. I put in the M-prefixed account number for my transfer on 3/29.

Just in case it helps. thanks! (mine also went thru zip zap)