Official Newbie BitInstant Support Thread (Active Customer Support)

[URSAY]

I did a transfer Mtgox coupon to PayPal Friday and got an email stating the transfer details with APIResponse: {u'errorCode': u'INSUFFICIENT_FUNDS', u'paymentID': 0} and no deposit into the PayPal account yet. I've emailed the support email and have yet to hear anything about what's going on. I was going to PM you but I don't seem to be able to send PMs yet.

Order ID # or Quote ID #?

[1714717773]

1714717773

[wicker33]

CBRF4l / Rocker122 / wicker33 / twigger13

I have tried manually pushing your orders thru.  Give it a bit and let me know if you see any results! 

Looks to have been about 2 hours and I just checked my mtgox account and nothing so far. I'll look again in a few hours to see if it has come through.

Hey, Ursay, any word on us fools that used the wrong mtgox number? Still nothing has appeared in my account. Thanks for all your hardwork!

[cooljay24]

I did a transfer Mtgox coupon to PayPal Friday and got an email stating the transfer details with APIResponse: {u'errorCode': u'INSUFFICIENT_FUNDS', u'paymentID': 0} and no deposit into the PayPal account yet. I've emailed the support email and have yet to hear anything about what's going on. I was going to PM you but I don't seem to be able to send PMs yet.

Order ID # or Quote ID #?

Order ID # e07dcbfb-7ee4-4e87-9c7c-29e86345ec22

Thanks

[b00ks101]

URSAY - Can you help.

I have had a BITINSTANT order :
ID - 27505122-b17d-4e41-b7ba-32c3d6140603


It has not transferred my USD to BTC-E even though the MTGOX code has been redeemed can you explain what is wrong?

Thanks,

[ilich]

To sum it up - no refund and no money deposited still. No replies to mail/support tickets (except for correspondence from URSAY, which is pretty much useless to me. BUT i appreciate your time and effort trying to help). I feel like i'm being scammed.

We have 150 pages of issues being resolved here.  I'm not sure why you think your getting scammed.  Evidence suggests otherwise.

If you feel I am useless then I would be happy to take your issue off my plate.  I'm sure I can handle that one quickly! 

If that's how you deal with your customers...

I asked a simple question - when will i get my funds, no answer. I asked for refund - no refund... Evidence suggests otherwise.

[twigger13]

ursay,  Hey there Its been a few hours and nothing has happened .....it was supposed to be pushed through manually? Thanks for your help

[URSAY]

CBRF4l / Rocker122 / wicker33 / twigger13

I have tried manually pushing your orders thru.  Give it a bit and let me know if you see any results! 

Looks to have been about 2 hours and I just checked my mtgox account and nothing so far. I'll look again in a few hours to see if it has come through.

Hey, Ursay, any word on us fools that used the wrong mtgox number? Still nothing has appeared in my account. Thanks for all your hardwork!

Nothing yet.  You will be pushed thru eventually. 

[URSAY]

ursay,  Hey there Its been a few hours and nothing has happened .....it was supposed to be pushed through manually? Thanks for your help

Something like this currently will take more then a few hours.  Thanks! 

[dookiedue]

URSAY,

Today is day 6 with still no bitcoins in my account... any more info for me?

I know I've submitted a ticket for you in the past.  Give me your order ID # again and I will add you to today's support list.  I am logging more info in a more organized manner so I can personally give you a better idea of what is happening...thanks! 

Where does one find this order id. I have the quote id that I have given you before. 2ca21980-f089-41c7-8511-aef9c8c89886 I still have the webpage up from my order that is just still stuck on loading. There are also event ids listed if that helps.

So is there something more that you need from me? I only received a confirmation email from ZipZap, would that have my order number? Where on the BitInstant order screen that shows my order stuck on loading would I find the order number, or was my quote id sufficient?

[URSAY]

URSAY,

Today is day 6 with still no bitcoins in my account... any more info for me?

I know I've submitted a ticket for you in the past.  Give me your order ID # again and I will add you to today's support list.  I am logging more info in a more organized manner so I can personally give you a better idea of what is happening...thanks! 

Where does one find this order id. I have the quote id that I have given you before. 2ca21980-f089-41c7-8511-aef9c8c89886 I still have the webpage up from my order that is just still stuck on loading. There are also event ids listed if that helps.

So is there something more that you need from me? I only received a confirmation email from ZipZap, would that have my order number? Where on the BitInstant order screen that shows my order stuck on loading would I find the order number, or was my quote id sufficient?

No the quote ID will be enough thanks! 

[baggage]

Hello,



I now you have a lot on your plate Ursay, I just wanted to put myself on your radar.

I put in an order this morning at 8:15 west coast time and received my ZIPZAP confirmation and have yet to receive my bitcoins.

What info do you need from me other than the ZipZap account number 650 612 252.

thanks!

[pennypack]

Please see my order ID 88e24363-b1ae-401e-a24a-4d6d94e8d37a. I processed the order this morning and deposited my cash at my local CVS approximately 7 hours ago. I received confirmation from ZIPZAP that my payment was received but the coins have not shown up in my account. I am hoping you will be able to help me. Please let me know if you need additional information. I also reached out to the support team directly from the bitinstant website.

[URSAY]

Hello,



I now you have a lot on your plate Ursay, I just wanted to put myself on your radar.

I put in an order this morning at 8:15 west coast time and received my ZIPZAP confirmation and have yet to receive my bitcoins.

What info do you need from me other than the ZipZap account number 650 612 252.

thanks!

Quote # would be great thanks! 

[URSAY]

Please see my order ID 88e24363-b1ae-401e-a24a-4d6d94e8d37a. I processed the order this morning and deposited my cash at my local CVS approximately 7 hours ago. I received confirmation from ZIPZAP that my payment was received but the coins have not shown up in my account. I am hoping you will be able to help me. Please let me know if you need additional information. I also reached out to the support team directly from the bitinstant website.

zipzap acct. #?

[gordon154]

I purchased $200 worth of bitcoins at 10:30 this morning and received a ZipZap confirmation at 10:45. The problem is that it is now 6:37pm and I still have not received a confirmation from Bitinstant or bitcoins (I checked blockchain).
I have emailed support and did not receive a response. What should I do?
My ZipZap account number is 842767311

[trevorj]

Guys, I've been sending support requests for 3 days now with zero response.

I made an dwolla to bitcoin address purchase, but it doesn't seem to be able to work with MtGox API.

Order: 7fe6085f-904a-4ca1-95f5-4a82d5122d61

Help, something is wrong on your side.

[URSAY]

I purchased $200 worth of bitcoins at 10:30 this morning and received a ZipZap confirmation at 10:45. The problem is that it is now 6:37pm and I still have not received a confirmation from Bitinstant or bitcoins (I checked blockchain).
I have emailed support and did not receive a response. What should I do?
My ZipZap account number is 842767311

Order or quote ID #?

[baggage]

Hello,



I now you have a lot on your plate Ursay, I just wanted to put myself on your radar.

I put in an order this morning at 8:15 west coast time and received my ZIPZAP confirmation and have yet to receive my bitcoins.

What info do you need from me other than the ZipZap account number 650 612 252.

thanks!

Quote # would be great thanks! 

Pardon my ignorance but what is a quote number?  I'm pretty young and dumb at this.

[URSAY]

Hello,



I now you have a lot on your plate Ursay, I just wanted to put myself on your radar.

I put in an order this morning at 8:15 west coast time and received my ZIPZAP confirmation and have yet to receive my bitcoins.

What info do you need from me other than the ZipZap account number 650 612 252.

thanks!

Quote # would be great thanks! 

Pardon my ignorance but what is a quote number?  I'm pretty young and dumb at this.

Please go thru the documentation provided with your order and see if you can find a quote # or order ID #.  Thanks! 

[gordon154]

I purchased $200 worth of bitcoins at 10:30 this morning and received a ZipZap confirmation at 10:45. The problem is that it is now 6:37pm and I still have not received a confirmation from Bitinstant or bitcoins (I checked blockchain).
I have emailed support and did not receive a response. What should I do?
My ZipZap account number is 842767311

Order or quote ID #?

I never received an email from Bitinstant, so I don't have an order or a quote ID.
I find this to be very odd, and very concerning.