Official Newbie BitInstant Support Thread (Active Customer Support)

[sandvchips]

I guess I need to be more specific, when will it be like before where everything was automatic and we didn't have post on here and email anyone about our orders?

So any new payments aren't instant anymore like it was before?

We always aim to make payments as rapid as possible but do at times experience technical problems which can cause delays - should this effect you then get in touch and we will always rectify the issue.

No, everything is still the same and everything is instant.

You see 1-2 orders a day that fail here, however we process over 250 orders every day.

hi i did not save my order id number and i have not received my funds in my btw-e account i did a money gram trough Walmart and had the funds sent to by btc-e account and received a email from zipzap saying that the payment was successful however 6 hrs later i still have no funds i have sent an email to your support but no reply yet i am just looking for some help with what is happing with my funds.

Hey, please PM me your BTCe account or ZipZap account #

Hi Yankee, I recently purchased bitcoins through Bitinstant and requested that they be send via email to me. I have a tormail email account that they are supposed to be sent to but have not recieved them. Not sure what's up and I don't know where to find my OrderID to track the progress. If you could please help me out I would really appreciate it. Thanks

Shoot an email over to support@bitinstant right away

I don't understand the message of BitInstant.com

"Currently low reservers on Bitstamp exchange"


 

That means our reserves at Bitstamp are low, for doing arbitrage transfers.

Hello Yankee, I recieved an email back from support about my issue, but it has not been resolved. We figured out the problem, which was that I put the incorrect email address that they were supposed to be sent to in. I have provided the correct address but have not heard back in a few days now. I would like it if they could be sent to a new address altogether. Any help is appreciated. Thank you

[Yankee (BitInstant)]

Hello Yankee, I recieved an email back from support about my issue, but it has not been resolved. We figured out the problem, which was that I put the incorrect email address that they were supposed to be sent to in. I have provided the correct address but have not heard back in a few days now. I would like it if they could be sent to a new address altogether. Any help is appreciated. Thank you

Hey, PM me the info!

Hey yankee would you mind checking up on my order? It's been a solid 7 hours

zipzap # = 314134818

id love to get refunded the fee too

Sure, doing so now!

[sandvchips]

Hello Yankee, I recieved an email back from support about my issue, but it has not been resolved. We figured out the problem, which was that I put the incorrect email address that they were supposed to be sent to in. I have provided the correct address but have not heard back in a few days now. I would like it if they could be sent to a new address altogether. Any help is appreciated. Thank you

Hey, PM me the info!

Hey yankee would you mind checking up on my order? It's been a solid 7 hours

zipzap # = 314134818

id love to get refunded the fee too

Sure, doing so now!

Will do if I can PM yet, I'm not sure if I have been a member long enough or not yet...

[johnc3p210]

Hey yankee would you mind checking up on my order? It's been a solid 7 hours

zipzap # = 314134818

id love to get refunded the fee too

Sure, doing so now!

Appreciate the timely response i'll be patiently awaiting the coins.

Edit: Going on 32 hours :/

[TraderJoe42]

PM'd and processed in about 10 minutes.  Fantastic!

Thanks Yankee!

[king427]

you may want to include something about your newbie policy within the help contents. I had to look at another online help forum so I would know why I couldnt reply to a post. It may be in there already, as I didnt look very hard but at the same time it wasnt too clear to find right off the bat!

[xstaticxgpx]

I think there may be something going on with the site right now, at least with dwolla - was getting bad gateway messages frequently when refreshing my order status and then my order ended up failing and I've had to PM yankee

edit* i also emailed the support@bitinstant.com address

[Yankee (BitInstant)]

I think there may be something going on with the site right now, at least with dwolla - was getting bad gateway messages frequently when refreshing my order status and then my order ended up failing and I've had to PM yankee

edit* i also emailed the support@bitinstant.com address

Whats your Order ID? Orders are going though fine

[xstaticxgpx]

I think there may be something going on with the site right now, at least with dwolla - was getting bad gateway messages frequently when refreshing my order status and then my order ended up failing and I've had to PM yankee

edit* i also emailed the support@bitinstant.com address

Whats your Order ID? Orders are going though fine

7dc5017b-c7db-4594-bb48-23e83bc256e6

[predator.alin]

How i can uninstall bitminter. i cannot fint the uninstaller? please make a guide for this. Why you have guide only how to install bitminter, i want to remove from my machine, another way i will reinstall al my OS it is take me 40 min. If you are correct you will make a guide for how to uniinstall bitminter. Thx in advance.

[xstaticxgpx]

I think there may be something going on with the site right now, at least with dwolla - was getting bad gateway messages frequently when refreshing my order status and then my order ended up failing and I've had to PM yankee

edit* i also emailed the support@bitinstant.com address

Whats your Order ID? Orders are going though fine

7dc5017b-c7db-4594-bb48-23e83bc256e6

could I also please get the fee refunded when you get to this

[Fanatic]

Hello! I've got a problem with my Order ID   a8f89a20-9232-47b4-91ed-c2677dc80bf7

100 bucks got lost in time somewhere in your exchange. No repply from support team. Can you help me?

[Gareth Nelson]

How i can uninstall bitminter. i cannot fint the uninstaller? please make a guide for this. Why you have guide only how to install bitminter, i want to remove from my machine, another way i will reinstall al my OS it is take me 40 min. If you are correct you will make a guide for how to uniinstall bitminter. Thx in advance.

This thread is for support with one particular service (BitInstant - see https://www.bitinstant.com), not general support for bitcoin

[Gareth Nelson]

Hello! I've got a problem with my Order ID   a8f89a20-9232-47b4-91ed-c2677dc80bf7

100 bucks got lost in time somewhere in your exchange. No repply from support team. Can you help me?

Hi, checking this for you now

[Gareth Nelson]

Hello! I've got a problem with my Order ID   a8f89a20-9232-47b4-91ed-c2677dc80bf7

100 bucks got lost in time somewhere in your exchange. No repply from support team. Can you help me?

Hi, checking this for you now

Looks like Rachel from our support already got on this one before me and manually sent your funds

[peeShivers]

I put in an order Wednesday, emailed tech support on Thursday, and have heard nothing. Is anyone else having issues? I understand sometimes things take a while, but this is the first time it has taken more than 24 hrs, and the first time tech support has not responded at all.

Order ID: 0656ebd9-b473-4310-902c-e175f150a203

EDIT: Rachel just got back to me. Please pass on my regards. I am sure it is a thankless job.

[xstaticxgpx]

I think there may be something going on with the site right now, at least with dwolla - was getting bad gateway messages frequently when refreshing my order status and then my order ended up failing and I've had to PM yankee

edit* i also emailed the support@bitinstant.com address

Whats your Order ID? Orders are going though fine

7dc5017b-c7db-4594-bb48-23e83bc256e6

could I also please get the fee refunded when you get to this

still waiting on this - i had sent my order id through the usual channels before yankee responded to this thread so if they looked it might have been corrected within 2 hours after the failure... now i really want my fee refunded

edit* sites finally stable enough for me to update this... i got my btc

[Kevertje]

Heya,

I was planning on buying some bitcoins on www.vriwex.com , but i couldn't find any reviews or something.
Does anyone know whether this site is reliable or not?

Many thanks

[johnc3p210]

I think there may be something going on with the site right now, at least with dwolla - was getting bad gateway messages frequently when refreshing my order status and then my order ended up failing and I've had to PM yankee

edit* i also emailed the support@bitinstant.com address

Whats your Order ID? Orders are going though fine

It's almost been 44 hours and I'm starting to truly get worried seeing as how you've told me twice that you're working on it..  

[johnc3p210]

Heya,

I was planning on buying some bitcoins on www.vriwex.com , but i couldn't find any reviews or something.
Does anyone know whether this site is reliable or not?

Many thanks

This is bitinstant's support thread. To answer your question that site is a scam.