Official Newbie BitInstant Support Thread (Active Customer Support)

[Izzy]

Hi,

I've sent a couple of PM's, and emails, then I found this thread, which seems to be the right place to put this problem.

Processed!

Thanks for the fast response!

[Yankee (BitInstant)]

I did a bitcoin to email transaction earlier today, I recieved the email from bitinstant with the link to retrieve the coins from coinapult and they say I have 0 coins available. I was wondering if you can look into it for me? This is the info.
OrderID: 18009357-1d29-4dd1-a28c-38df6633c033
EventID: a21b7509-5dbd-4a0c-b291-cb1f10aa257c
QuoteID: 3abd97be-4506-43c0-a84d-d4228d008467

Sure, doing so now.

[apathy30]

Thank you for the response! Looking forward to more transactions in the future

[cooksy]

Sent funds about 12 hours ago through moneygram to a bitcoin address. Sent a pm earlier and was told i would be processed very soon. 7 hours later still havent received my coins and theres still no record of it being sent in blockchain. Could you guys please give me an update as soon as you can. Im not trying to be a pain in the ass but I was really counting on getting my coins today because I have to be able to use them tomorrow(monday).

[doggyman]

Hey Yankee,

The Dwolla verification has failed again. You've helped me in the past, and I'm counting on this. My money has left my Dwolla account. Thanks!

Info:
Order ID   5eb70117-2f23-45b5-996a-66f97ac9138d
Quote ID   0e041823-3812-44d7-97d3-defc68129984
Event ID   1b4127e2-373d-491c-8278-9c3d12434ffc

Best,
C

[jesussaves666]

I did bitinstant to coinapult. I got the bit instant confirmation email but still no coins. This was 12 hours ago.
OrderID: 3e153b0a-877c-448f-8ed7-a8cd359b8b6d
EventID: a10b5d76-4251-4df8-8879-15d6be6beb3b
QuoteID: 454876b5-01c5-4a4c-846d-943adeb16945

[jesussaves666]

Disregard! Funds just deposited.

[burton0516]

Just woke up and checked, my funds are good too. definitely bookmarking this thread for future troubleshooting issues. Best customer service I think I've ever had regarding the internet, honestly.

[PharaohUB]

I already created a thread for this before I saw this customer support thread.  My issue is summarized below.  Basically I paid and was confirmed by zipzap, but the coins are nowhere to be found, and BitInstant never sent me an Order ID so I don't have that information.  Please help my email address is gpfarrow@gm***.com and I sent 500.  Hope that helps.

"I hope I did everything right.  I started a transaction with BitInstant.  I went through the process and chose "send to bitcoin address".  I used my address for my coinbase.com account.  I was given info to send via moneygram.  I went to the store and sent 500 to zipzap.  Got an e-mail confirmation from ZipZap that money was received.  I never received one piece of e-mail from BitInstant.  No confirmation when I started the order, nothing when I completed it.  It's been about 40 hours since ZipZap confirmed receipt and I don't see the bitcoins anywhere.  I don't know my order number as BitInstant never e-mailed me anything.  BitInstant isn't responding to e-mails and their live chat does not work.  Can someone help me?  This is my first time doing this.  I hope I didn't do something wrong.  That's a lot of money just to disappear..."

[Yankee (BitInstant)]

I already created a thread for this before I saw this customer support thread.  My issue is summarized below.  Basically I paid and was confirmed by zipzap, but the coins are nowhere to be found, and BitInstant never sent me an Order ID so I don't have that information.  Please help my email address is gpfarrow@gm***.com and I sent 500.  Hope that helps.

Please post your ZipZap Account # that was on your deposit slip or receipt.

Hey Yankee,

The Dwolla verification has failed again. You've helped me in the past, and I'm counting on this. My money has left my Dwolla account. Thanks!

Info:
Order ID   5eb70117-2f23-45b5-996a-66f97ac9138d
Quote ID   0e041823-3812-44d7-97d3-defc68129984
Event ID   1b4127e2-373d-491c-8278-9c3d12434ffc

Best,
C

Processed!

Just woke up and checked, my funds are good too. definitely bookmarking this thread for future troubleshooting issues. Best customer service I think I've ever had regarding the internet, honestly.

Thanks! Pleasure serving you

[PharaohUB]

My ZipZap Account number is 289670424

[PharaohUB]

Hey guys funds showed up this morniing.  Thanks for the help. 

[Yankee (BitInstant)]

Hey guys funds showed up this morniing.  Thanks for the help. 

Thanks!

Can you update your other thread?

[cooksy]

Coin showed up this morning. I can now breathe again . Thanks yankee.

[dave859]

Hello. I have an order failure. I see you are online last night here when I contact your "live chat" that each time tells me that I will get an email back.

I placed a transfer to bitstamp and I got an email like "Order succeed" "API Error: No funds in account"

I call and no answer. I go to "live chat" and it says "You will get email response." You are active here on the forum yesterday and today but you don't respond to email?

[Third Way]

Where can I verify my zip zap account #?

[Yankee (BitInstant)]

Hello. I have an order failure. I see you are online last night here when I contact your "live chat" that each time tells me that I will get an email back.

I placed a transfer to bitstamp and I got an email like "Order succeed" "API Error: No funds in account"

I call and no answer. I go to "live chat" and it says "You will get email response." You are active here on the forum yesterday and today but you don't respond to email?

Hey, Im not the one who responds to email. We have a support team who will respond asap (Monday is a little backed up from the weekend)

The reason we have this support thread is so we can resolve it here!

Please post your Order information asap

Charlie

Where can I verify my zip zap account #?

What are you trying to do?

[dave859]

Where can I reach someone? I'm not going to post my private order details on a public forum.

How can I use your "live chat?"

[Third Way]

>What are you trying to do?

I paid for coins (I already received, that was not the issue) but I wanted to  look at the receipt so that next time I know what information to give you in case anything happens, I am autistic and sometimes i dont understand things right away so i write it down and keep notes a lot.

[dave859]

I have to get going I can't hang around all day a forum trying to get my money. Can you please check your email and take care of this already? You say 1 hour "instant" but it's been more than half a day, no response to email no live chat even exists and nobody answers your phone. I sent a message yesterday through your "live chat" when it was obvious there was a problem.

You need to add money to your bitstamp account and then process all the failed transactions!