Official Newbie BitInstant Support Thread (Active Customer Support)

[Yankee (BitInstant)]

I placed this order yesterday, contacted support when it failed (like usual), and haven't heard back since.
The seller of the items I was purchasing decided to sell the items to someone else because my payment was taking too long.

Please refund the full amount of this order (US $2424) to my Dwolla account:
Order ID    90a7bc1a-b1ab-4ec1-b2c3-0ed79eba4094
Quote ID    64abbe46-aa86-426f-b0b8-3765a4fb6ff7
Event ID    15526229-0aa9-4aca-a0fd-ec8ce6b21ed1

Thanks.

Dude, what the hell. You cant do a transfer over our $500 limit!!! Now I have to confirm with Dwolla that its not fraud before I process.

Hi please help I never recieved my btc from friday have called customer support and email multiple times

name: Jeffery William
order # 9913553f-0255-4cda-adf2-ef28979fc8d0

amount $150 money gram friday still have recipt

Processing now.

Within a few hours!
When (precisely) do you expect to have more BTC-e reserves?

[mitty]

I placed this order yesterday, contacted support when it failed (like usual), and haven't heard back since.
The seller of the items I was purchasing decided to sell the items to someone else because my payment was taking too long.

Please refund the full amount of this order (US $2424) to my Dwolla account:
Order ID    90a7bc1a-b1ab-4ec1-b2c3-0ed79eba4094
Quote ID    64abbe46-aa86-426f-b0b8-3765a4fb6ff7
Event ID    15526229-0aa9-4aca-a0fd-ec8ce6b21ed1

Thanks.

Dude, what the hell. You cant do a transfer over our $500 limit!!! Now I have to confirm with Dwolla that its not fraud before I process.

Sorry about that; I've done higher transfers in the past that were (manually) accepted by BitInstant staff.  I never got an error message or anything when I tried to place the order on BitInstant so I assumed that it was okay and that the $500 limit was a thing of the past.  Either way, sorry again

[mitty]

I placed this order yesterday, contacted support when it failed (like usual), and haven't heard back since.
The seller of the items I was purchasing decided to sell the items to someone else because my payment was taking too long.

Please refund the full amount of this order (US $2424) to my Dwolla account:
Order ID    90a7bc1a-b1ab-4ec1-b2c3-0ed79eba4094
Quote ID    64abbe46-aa86-426f-b0b8-3765a4fb6ff7
Event ID    15526229-0aa9-4aca-a0fd-ec8ce6b21ed1

Thanks.

Dude, what the hell. You cant do a transfer over our $500 limit!!! Now I have to confirm with Dwolla that its not fraud before I process.

Sorry about that; I've done higher transfers in the past that were (manually) accepted by BitInstant staff.  I never got an error message or anything when I tried to place the order on BitInstant so I assumed that it was okay and that the $500 limit was a thing of the past.  Either way, sorry again

Also please *don't* process the transaction and instead return the funds to my Dwolla account.  As I said before the would-be-seller sold the items I was buying to someone else.  Thanks

[opusdigitus]

Just found this, sorry if I am spamming your customer service but I'm just trying to find out quick... here's my details.   I got the confirmation email from you but no coins.  I suspect it was because it was the second transaction of an identical amount as one I did a few minutes before.  But since I got the confirmation email, I figured everything would arrive just as quick.  It has been a couple hours and the first trxn went through in minutes.  Thanks!

[details removed]

EDIT:  Rachel handled this for me this morning.  I received my coins <24 hours after inquiring.  Thank you Rachel/bitinstant.

[bigbro0611]

MoneyGram to Bitcoin Address
OrderID: cb4c78e8-2c27-4a4e-a323-c8dd6bedcfe0
EventID: f6d9d416-2dc3-40ee-aa6c-6e58bd02e4fb
QuoteID: 33be6eaa-e145-4849-b766-c7c30bd3a894


Looking into it now.

Have you figured out what problem is? I really need this BTC ASAP. Thanks.

[chondrite]

Hello,  I am having some issues that have not come up in past orders and am posting here hoping to get some help.  I will send you a pm.

[ThaddeusB]

Our API fully supports not accepting an order if we have no reserves.

Using the API, is there a way to check your reserve level at ___ exchange?  There is nothing in the documentation about it, but you say it supports not accepting such orders and that isn't documented either...

Also, if the $2000/day limit in total or per transaction type (like can I send $2k to BTC-e and $2k to Bittsamp in the same day?)

Thanks,
Thaddeus

[KryptoXchanger]

Order ID   0d43c10e-e949-4c8d-a35d-d61c98dc941a
Quote ID   4811bfc0-cb0a-402e-b1a0-6228b6da4d23
Event ID   dadfd607-9078-4a95-b618-58a982e9cbb9

We ran out of bitstamp, we can process now or refund.

Please, give me a refund. thanks!

im still waiting for the refund code...

i double checked my email and mtgox/bitstamp account. still no refund. how do i get the refund?
code via email or directly into my mtgox account?

this takes so long... why?

[simplelife7]

Hey, I got an errer:

OrderID: baa0e631-ee8e-46e3-b5e5-a03301f1a70f
EventID: f64b9ca8-0952-448b-9cc4-0dff32425d90
DestAccount: XXXXXX
QuoteID: 76678ba9-a71e-4907-9b5f-d5d5336317af
User: SYSTEM
DestExchange: virwox
eventtype: Order executed
EventSentAt: 1358804775.74
APIResponse: ERROR - Could not connect - <urlopen error [Errno 104] Connection reset by peer>
FundsSent: XXXX USD

I sent an e-mail to Virwox and they sent an e-mail to your support, which I got a cc of:

"Hello Bitinstant Support,

 

we have just been the victim of another DDOS attack, which is the reason why this payment has failed. Can you just reexecute it, that should fix it."

Please help! I've used BitInstant before without a problem, it was only when using Virwox that this happened. I trust BitInstant to help

[oliviancool]

Hi, everyone!

[RobbedbyBitinstant]

Bitinstant has now claimed to have sent my coins twice, and twice they've been lieing. This is utter bullshit.

BITINSTANT HAS STOLEN 500USD FROM ME. BEWARE!!!

This transaction is exponentially more time intensive than advertised. Support takes more than 24hrs to make a single reply. I still have not received a single reply, or call back, through the main support channels of Bitinstant.

Fuck this. I've rarely been so disrespected by a "legitimate" company.

[greyturtle]

I made a deposit yesterday using the bitcoin to email option. Completed the transaction at wal mart via money gram. I received the confirmation email from zip zap Inc but I have not received the email from coinapult. I have used this service several times in the past with no issue. Not sure what is going on this time. Please advise.

[chondrite]

I made a deposit yesterday using the bitcoin to email option. Completed the transaction at wal mart via money gram. I received the confirmation email from zip zap Inc but I have not received the email from coinapult. I have used this service several times in the past with no issue. Not sure what is going on this time. Please advise.

Same issue I'm having nearly.  I used btc to wallet instead of coinapult.  Past transactions I made I received an email from bitinstant right after paying at walmart.  Yesterday I got the email from zipzap but nothing from bitinstant.  Sent a message yesterday and still waiting to hear back a response.  Good luck to you sir!

[Yankee (BitInstant)]

I placed this order yesterday, contacted support when it failed (like usual), and haven't heard back since.
The seller of the items I was purchasing decided to sell the items to someone else because my payment was taking too long.

Please refund the full amount of this order (US $2424) to my Dwolla account:
Order ID    90a7bc1a-b1ab-4ec1-b2c3-0ed79eba4094
Quote ID    64abbe46-aa86-426f-b0b8-3765a4fb6ff7
Event ID    15526229-0aa9-4aca-a0fd-ec8ce6b21ed1

Thanks.

Dude, what the hell. You cant do a transfer over our $500 limit!!! Now I have to confirm with Dwolla that its not fraud before I process.

Sorry about that; I've done higher transfers in the past that were (manually) accepted by BitInstant staff.  I never got an error message or anything when I tried to place the order on BitInstant so I assumed that it was okay and that the $500 limit was a thing of the past.  Either way, sorry again

Also please *don't* process the transaction and instead return the funds to my Dwolla account.  As I said before the would-be-seller sold the items I was buying to someone else.  Thanks

Sure, no problem.

Order ID   0d43c10e-e949-4c8d-a35d-d61c98dc941a
Quote ID   4811bfc0-cb0a-402e-b1a0-6228b6da4d23
Event ID   dadfd607-9078-4a95-b618-58a982e9cbb9

We ran out of bitstamp, we can process now or refund.

Please, give me a refund. thanks!

im still waiting for the refund code...

i double checked my email and mtgox/bitstamp account. still no refund. how do i get the refund?
code via email or directly into my mtgox account?

this takes so long... why?

I PM'd it yesterday, Ill resend now.

Bitinstant has now claimed to have sent my coins twice, and twice they've been lieing. This is utter bullshit.

BITINSTANT HAS STOLEN 500USD FROM ME. BEWARE!!!

This transaction is exponentially more time intensive than advertised. Support takes more than 24hrs to make a single reply. I still have not received a single reply, or call back, through the main support channels of Bitinstant.

Fuck this. I've rarely been so disrespected by a "legitimate" company.

This customer has repeatdly claimed that we stole from him however has not provided any Order ID, proof of an actual order or anything.

This customer personally PM'd me and told me he would email me personally, I have yet to get any email.

I believe this customer is just spamming and spreading FUD.

Charlie

I made a deposit yesterday using the bitcoin to email option. Completed the transaction at wal mart via money gram. I received the confirmation email from zip zap Inc but I have not received the email from coinapult. I have used this service several times in the past with no issue. Not sure what is going on this time. Please advise.

Same issue I'm having nearly.  I used btc to wallet instead of coinapult.  Past transactions I made I received an email from bitinstant right after paying at walmart.  Yesterday I got the email from zipzap but nothing from bitinstant.  Sent a message yesterday and still waiting to hear back a response.  Good luck to you sir!

Hey, if our support did not get back to you yet, please both send me your Order ID's ASAP!

Hey, I got an errer:

OrderID: baa0e631-ee8e-46e3-b5e5-a03301f1a70f
EventID: f64b9ca8-0952-448b-9cc4-0dff32425d90
DestAccount: XXXXXX
QuoteID: 76678ba9-a71e-4907-9b5f-d5d5336317af
User: SYSTEM
DestExchange: virwox
eventtype: Order executed
EventSentAt: 1358804775.74
APIResponse: ERROR - Could not connect - <urlopen error [Errno 104] Connection reset by peer>
FundsSent: XXXX USD

Yup, they were attacked when your order was processing

I pushed it thru now!

Charlie

[chondrite]

Hi Charlie,

I just sent you a PM about my issue again.  I do not have an orderID due to not receiving an email after payment (this is the only way I've ever noticed receipt of it).  I can provide any other information needed, wallet address, zipzap account #, name, email, d.o.b., please let me know what you need to forward my coins!



EDIT:  Coins are on their way, Rachel stated I accidently included some extra text in my wallet address which caused the delay.  Unfortunately they were priced at today's market (17.6/btc) and not what it was yesterday when I made my purchase at walmart (~16.8/btc).  I thought that coin prices were locked when I made my payment, is this not the case?  This works out to about 11 bucks I'm missing because of the deposit delay.  I'm going to have to be much more careful filling out your forms!  Thanks again for your service!

[mpmonster]

36ac96a4-b9c7-468c-b8b7-eff25accb92d

Placed two orders yesterday:
one for $503.95 and another for $103.95.
I had placed the order for $103.95 first. Only the $503.95 order has been sent. The above order has not. I placed this order at 12:30 pm est on 1/21/2013.
This is not shown on the block chain. I contacted Rachel yesterday about this and was assured I would have my coins today. Well here we are and still no coins. I did not send a duplicate amount so what gives. 24 hours later and still no coins. It seems everytime I send more than one deposit now there is always an issue. Please process this for me as I have waited long enough.

EDIT:
Looks like my coins are finally on the way.
Thanks

Any idea what the issue was? I did not send duplicate amounts....

[constitution]

Bitinstant has now claimed to have sent my coins twice, and twice they've been lieing. This is utter bullshit.

BITINSTANT HAS STOLEN 500USD FROM ME. BEWARE!!!

This transaction is exponentially more time intensive than advertised. Support takes more than 24hrs to make a single reply. I still have not received a single reply, or call back, through the main support channels of Bitinstant.

Fuck this. I've rarely been so disrespected by a "legitimate" company.

Jeez sorry to hear that

[constitution]

36ac96a4-b9c7-468c-b8b7-eff25accb92d

Placed two orders yesterday:
one for $503.95 and another for $103.95.
I had placed the order for $103.95 first. Only the $503.95 order has been sent. The above order has not. I placed this order at 12:30 pm est on 1/21/2013.
This is not shown on the block chain. I contacted Rachel yesterday about this and was assured I would have my coins today. Well here we are and still no coins. I did not send a duplicate amount so what gives. 24 hours later and still no coins. It seems everytime I send more than one deposit now there is always an issue. Please process this for me as I have waited long enough.

EDIT:
Looks like my coins are finally on the way.
Thanks

Any idea what the issue was? I did not send duplicate amounts....

Cool, I might use this service.

[opusdigitus]

Rachel handled my concern this morning so you can disregard above.  I received all my coins <24 hours after inquiring.  Thank you Rachel/bitinstant.

[justtired]

Okay Charlie you are a liar. How many times have you toild me that the issue would be fixed, and now you're telling me and everyone. that theres nothing you can do. Liar, crappy business person. Many other lies, Rooby bitinstant doesn;t need to know my circumstances, it appears he has his own issues with your service, as do , apparntly, alot of other peopel. And now , on top of all the waiting and excuses, your lying. I am not the only person that they'er funds somehow went into the the wrong account, and you know it. And You told me, I have the emails, sevral, THAT THe FUNDS WERE  FROZEN. If THE FUNDS WERE FROzen How CAN THEY BE SPENT???/ Get su're stuff toghter,  do the right thing, then go back to Russia or wherver it is your crawel out off, liar.