Official Newbie BitInstant Support Thread (Active Customer Support)

[Boo360]

My issue has been resolved!  Thanks again to the BitInstant support team!  Awesome bunch of people!

[1714906847]

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[DexterSevin]

Hello, I'm BRAND new to the BTC world.

I actually tried two transaction types today with BitInstant.  The first was using the moneygram to BTC Address method.  It worked great, and was very fast.  The second transaction was using Dwolla to BTC Address.  It ended with the "MTGox Connection Error".  Seemed to have taken place around the same time as the previous posters here.  Is this something that usually resolves itself, or does it have to be referred to BitInstant support for resolution?

[RESOLVED] 4/2/2013 - 1:30AM -  It took four days and several attempts with support, but I received my BTC.  Unfortunately at a rate about $20 more expensive than the day ordered.

[Rafa7]

URSAY

I just sent you a PM about my case .
2 Days already after the deposit and no money on my MtGOx account

[chemdog]

Sent like 4 emails to bitinstant saturday and still no response... so please read this and help me please!

I have already posted this too like 3 pages down, so bitinstant support PLEASE IF YOU HAVE SOME SYMPATHY READ THIS

I deposited 80$ from my local cvs moneygram to my blockchain address on saturday morning

still hasn't shown up in my blockchain

should i be worried? I got this email

We have made a direct deposit into your MTGox account and there is no need to use the coupon system on this order


OrderID: ed918eed-8665-46cb-83ea-2deaa6893833
EventID: bf8929d9-47e4-4bc2-a595-c469e77276d3
DestAccount: 13CWqTHK6q62tjD4ijovtFPUQUaDvZyH4Y
QuoteID: 95e50c5d-c105-4acc-85ff-194fb65c7db0
User: SYSTEM
DestExchange: mtgox
eventtype: Order executed
EventSentAt: 1364664809.2
APIResponse:----
FundsSent: $76.808 USD



I am also confused that it says MTGOX since I deposited to a blockchain bitcoin address, not MTGOX. Didnt use mtgox at all.

Please do not tell me that the APIResponse thing is redeemable or something??? Because I posted in bitcointalk everything I just told you and tried using that thing as a code just now and it didnt work!!!! if someone stole it i will be very upset! But this isnt my fault because it says I dont need to use a coupon?? So what is going on?

[jomart]

Hi all, I sent a payment today to mtgox, the funds never reached my account in the exchange and bitinstant confirms: Order executed - funds deposited at remote exchange

My issue is that i used my mtgox Account no. / Merchant ID instead of just the account number. If this is a problem how can I resolve the issue.

Quote ID: 9d8967d1-66ca-4b95-9601-2ce9457a5b43

Please advice

RESOLVED: Just had to redeem the code form the api response *facepalm

Thnaks Bitinstant for the fast support

[dimasmjunior]

Hi guys.

I have tried to reach BitInstant support by web form and e-mail to no avail. I have two pending transactions that should already been completed:

Quote ID: f31d8bb5-ac15-4669-8a88-5d9ba4181bb3

and:

Quote ID: 6350e153-0e86-4cdd-828e-37a4f9082566

I made the payments through ZipZap/Ebanx as instructed and they e-mailed me saying the merchant had been informed. What is the problem?

[BIT4BRAIN]

bitinstant cost more or less than $3-4?

[Rafa7]

Hi guys.

I have tried to reach BitInstant support by web form and e-mail to no avail. I have two pending transactions that should already been completed:

Quote ID: f31d8bb5-ac15-4669-8a88-5d9ba4181bb3

and:

Quote ID: 6350e153-0e86-4cdd-828e-37a4f9082566

I made the payments through ZipZap/Ebanx as instructed and they e-mailed me saying the merchant had been informed. What is the problem?

I have the exatcly same problem !

[TheDarkBanker]

Good. At least the latest order is resolved.

Let's hope the earlier one comes back out of the ether...

[hatsil]

I have tried twice to transfer funds from my dwolla account to mtgox. Both transfers failed, i.e. I got nothing in my mtgox account. Checking the status on bitinstant does show errors.
However, the funds were deducted from dwolla! So I'm missing my $150 now.

What the deal here? Bitcoin will go nowhere if script errors make people lose money... I see many people here with similar issues... too bad I did not check upfront for bitinstant's credibility.

If someone from bitinstant is reading this, the details are:

Date   Description   Ref Number   Amount
4/1/2013 12:15:18 PM    Sent to BitInstant (EDP) (812-544-3435) 832efa7c-db7e-42d4-b539-ad9b3dd663ef 2491783    $100.00
4/1/2013 12:48:59 PM    Sent to BitInstant (EDP) (812-544-3435) f55b390b-a46d-44f6-b4f6-b457134b08b4 2492170    $50.00

[RESOLVED]

[sincitylife]

 ???Hello noobs.  This is very disturbing posts....have any of you got it resolved yet?  I have an accnt# with Mt. Gox as well...but never tried it with BitInstant/CVS Pharmacy.  So there ain't no refund # to reach at CVS Pharmacy?  Is this all because of human error by giving the wrong wallet address?   There's got to be a safer way than this...

[Yankee (BitInstant)]

Hi guys.

I have tried to reach BitInstant support by web form and e-mail to no avail. I have two pending transactions that should already been completed:

Quote ID: f31d8bb5-ac15-4669-8a88-5d9ba4181bb3

and:

Quote ID: 6350e153-0e86-4cdd-828e-37a4f9082566

I made the payments through ZipZap/Ebanx as instructed and they e-mailed me saying the merchant had been informed. What is the problem?

I have the exatcly same problem !

Hey, order info?

Hello, I'm BRAND new to the BTC world.

I actually tried two transaction types today with BitInstant.  The first was using the moneygram to BTC Address method.  It worked great, and was very fast.  The second transaction was using Dwolla to BTC Address.  It ended with the "MTGox Connection Error".  Seemed to have taken place around the same time as the previous posters here.  Is this something that usually resolves itself, or does it have to be referred to BitInstant support for resolution?

[RESOLVED] 4/2/2013 - 1:30AM -  It took four days and several attempts with support, but I received my BTC.  Unfortunately at a rate about $20 more expensive than the day ordered.

PM me your order info. If this was our fault, I will gladly honor the rate from 4 days ago!

???Hello noobs.  This is very disturbing posts....have any of you got it resolved yet?  I have an accnt# with Mt. Gox as well...but never tried it with BitInstant/CVS Pharmacy.  So there ain't no refund # to reach at CVS Pharmacy?  Is this all because of human error by giving the wrong wallet address?   There's got to be a safer way than this...

Hey,

Everyones orders get resolved, just look at the other pages.

Do you have an order issue?

[dimasmjunior]

Hi Yankee,

    Do you need more info? As I said, my orders are:

Quote ID: f31d8bb5-ac15-4669-8a88-5d9ba4181bb3
Quote ID: 6350e153-0e86-4cdd-828e-37a4f9082566

Thank you.

Hi guys.

I have tried to reach BitInstant support by web form and e-mail to no avail. I have two pending transactions that should already been completed:

Quote ID: f31d8bb5-ac15-4669-8a88-5d9ba4181bb3

and:

Quote ID: 6350e153-0e86-4cdd-828e-37a4f9082566

I made the payments through ZipZap/Ebanx as instructed and they e-mailed me saying the merchant had been informed. What is the problem?

I have the exatcly same problem !

Hey, order info?

Hello, I'm BRAND new to the BTC world.

I actually tried two transaction types today with BitInstant.  The first was using the moneygram to BTC Address method.  It worked great, and was very fast.  The second transaction was using Dwolla to BTC Address.  It ended with the "MTGox Connection Error".  Seemed to have taken place around the same time as the previous posters here.  Is this something that usually resolves itself, or does it have to be referred to BitInstant support for resolution?

[RESOLVED] 4/2/2013 - 1:30AM -  It took four days and several attempts with support, but I received my BTC.  Unfortunately at a rate about $20 more expensive than the day ordered.

PM me your order info. If this was our fault, I will gladly honor the rate from 4 days ago!

???Hello noobs.  This is very disturbing posts....have any of you got it resolved yet?  I have an accnt# with Mt. Gox as well...but never tried it with BitInstant/CVS Pharmacy.  So there ain't no refund # to reach at CVS Pharmacy?  Is this all because of human error by giving the wrong wallet address?   There's got to be a safer way than this...

Hey,

Everyones orders get resolved, just look at the other pages.

Do you have an order issue?

[Yankee (BitInstant)]

Hi Yankee,

    Do you need more info? As I said, my orders are:

Quote ID: f31d8bb5-ac15-4669-8a88-5d9ba4181bb3
Quote ID: 6350e153-0e86-4cdd-828e-37a4f9082566

Thank you.

Processed!!

[murkybtc]

Jge66, PMed you for more info.

greenwireless, thanks for your PM.  I hope to have more info for you soon.  

murkybtc, no prob! 

Any idea on how long it will take for my order to be processed?

[err0r_01]

Hi, I need help with a order placed last Thursday. I send a few email over the weekend and haven't receive any respond. I send a payment on www.bitinstant.com using my local MoneyGram store inside a WalMart for the amount of $113.95. I did everything on Thursday night. Next day I receive a confirmation with a order status number into my inbox.

When I check the status of the order on bitinstant.com it says that the order has been completed. The last event type is "Order executed - funds deposited at remote exchange" but before that it says "MTGox Connection Error". I'm confused and don't why I haven't received the deposit on my BTC wallet.

The number I put into the form/slip I send was my wallet address, as far as I know the deposit should have being done quickly. I went with a friend who did the same kind of transaction and everything went fine. I don't want to loose my money, some help or a email replay will be from great help.
I have my confirmation email if needed and all the recipes of each transaction I did.  

Thanks!

[OpenYourEyes210]

I am having this same problem. I transferred through you to MtGox on Thursday and still have not received my money as of today, 4 days later. Where is my money!? This is really starting to agitate me! Are you going to compensate me for how much I've lost in bitcoin compared to USD? Bitcoin has gone up a lot as you know in the last few days and I've lost out because of your error.

This is what I received in your confirmation email:

OrderID: 237a4342-ea13-4249-8406-5b98fbf1341c

[Yankee (BitInstant)]

I am having this same problem. I transferred through you to MtGox on Thursday and still have not received my money as of today, 4 days later. Where is my money!? This is really starting to agitate me! Are you going to compensate me for how much I've lost in bitcoin compared to USD? Bitcoin has gone up a lot as you know in the last few days and I've lost out because of your error.

This is what I received in your confirmation email:

OrderID: 237a4342-ea13-4249-8406-5b98fbf1341c
EventID: 6d9badd4-408b-4e65-b302-418f3359bf99
DestAccount: 304386
QuoteID: b2ed0c1b-afd9-4685-8fed-f25b872f9f96
User: SYSTEM
DestExchange: mtgox
eventtype: Order executed
EventSentAt: 1364521241.24
APIResponse: MTGOX-USD-ZM84T-WKSJ3-YLDY7-14600

DUDE! That code above IS your money

To Redeem your MTGox Coupon (GoxCoupon field below): Log on to
https://mtgox.com/. Under 'Funding Options' click 'Add Funds'. In the
drop down menu, choose 'Redeem MtGox Code' and paste that code in the field.

Hi, I need help with a order placed last Thursday. I send a few email over the weekend and haven't receive any respond. I send a payment on www.bitinstant.com using my local MoneyGram store inside a WalMart for the amount of $113.95. I did everything on Thursday night. Next day I receive a confirmation with a order status number into my inbox.

When I check the status of the order on bitinstant.com it says that the order has been completed. The last event type is "Order executed - funds deposited at remote exchange" but before that it says "MTGox Connection Error". I'm confused and don't why I haven't received the deposit on my BTC wallet.

The number I put into the form/slip I send was my wallet address, as far as I know the deposit should have being done quickly. I went with a friend who did the same kind of transaction and everything went fine. I don't want to loose my money, some help or a email replay will be from great help.
I have my confirmation email if needed and all the recipes of each transaction I did. 

Thanks!

Please PM me your info!

[dimasmjunior]

Thank you Yankee, the first order is OK. Could you take a look at the second one:

Quote ID: 6350e153-0e86-4cdd-828e-37a4f9082566

The status still reads as loading and not completed.

Hi Yankee,

    Do you need more info? As I said, my orders are:

Quote ID: f31d8bb5-ac15-4669-8a88-5d9ba4181bb3
Quote ID: 6350e153-0e86-4cdd-828e-37a4f9082566

Thank you.

Processed!!

[OpenYourEyes210]

DUDE! Thanks for the fast response.... But that code does NOT work! When I enter it as described it says
"This code cannot be redeemed (non existing or already used)"

So did you send my funds to someone else and they already redeemed that code? I just want my money!