Official Newbie BitInstant Support Thread (Active Customer Support)

[Luckybit]

Hi


I sent a $499.95 transfer to Bitinstant via moneygram > ZipZap. Got a confirmation mail from zipzap saying that they have received the funds but I havent heard anything from you guys about the status of the transfer. Can you look into this?

Think I have misplaced the order ID, can you track it through my last name? I can pm you any other details that you might need to track down my order and get it transferd.


Thx.

I took my Zipzap slip to the location and the teller didn't even know what it was

[zvs]

Hey All!

This thread is for customer issues, service announcements, ect. of BitInstant.

It's monitored by our support team, so if you have an issue, question, comment, feel free to post your order details here and someone should respond within a few hours during normal business hours (a little longer on weekends)

Thanks for all your continued business and support!

-Charlie and the team at BitInstant

I like the idea of Bit Instant but in practice buying coins through Bit Instant hasn't been easy or Instant. This isn't to say that it's the fault of Bit Instant but more of the partners who in my experience didn't even know what a Bitcoin was and had no clue what they were doing. Getting the money to Bit Instant through the couriers is the only problem.

I think this is mainly just a problem in the US (besides some other obvious, like north korea and iran).  

blame it on republicans and the UIGEA

on topic:  try looking at some of these other currency exchange sites, and you'll see how good bitinstant is, hah

[URSAY]

rstephe, I've forwarded your info onto Level 2 tech support and I hope to have a solution for you soon!  Sorry you are experiencing problems!  Thanks for being patient!

reader31, an order # would be really helpful if you can find it.  Let me know if this is possible?  Thanks! 

Luckybit, BitInstant gives you MANY options when doing a transaction.  This complex infrastructure is constantly changing and evolving.  While most transactions go smooth we occasionally have some issues.  Rest assured that we are always working to resolve your issues and make your experience better as a BitInstant customer.  Thanks for your understanding!

[Joerg]

Bitcoin support,


Can you send me an update on my issue? Ursay said he was looking into it yesterday.

Looks like many of us are having the exact same issue with the MTGox Connection error in our order. It seems you have been able to fix some and not others... It would be helpful to understand what the actual problem is, and perhaps you guys should consider turning off mtgox funding option until you get this corrected.

 Nobody is going to want to use a service that works "some of the time".


Thanks,
Joerg

Still no joy

[URSAY]

Bitcoin support,


Can you send me an update on my issue? Ursay said he was looking into it yesterday.

Looks like many of us are having the exact same issue with the MTGox Connection error in our order. It seems you have been able to fix some and not others... It would be helpful to understand what the actual problem is, and perhaps you guys should consider turning off mtgox funding option until you get this corrected.

 Nobody is going to want to use a service that works "some of the time".


Thanks,
Joerg

Still no joy

Joerg, I haven't forgotten about you.  We are still looking into your issue and I hope to have a resolution shortly.  Thanks again for your patience.   

[err0r_01]

I have problems when trying to redeem my founds. The message says:
"This code cannot be redeemed (non existing or already used)"

Wich is wierd because I never use this code before yesterday when I try for the first time to use it.
I create my account  at mtgox.com over the weekend and yesterday I was told how to reedem
my money/bitcoins. I place this order last Thursday. After URSAY explains to me how to do all this,
I log in to my account and type the code and I get that error. What else needs to be done in order
to see my BTC deposit.?    

Please help,
Thanks!

[dangil]

Hello

I would like to know about the status of my order

ID 510a2d8e-6f87-408e-b282-0b86167ee787

Thanks

[theFed]

Hi Yankee,

Hopefully  you or your staff could help out with this one

Quote ID  [removed]

It's been just about 24 hours since the deposit was made.  I'll be sure to update this post once resolved.  

We dont have BTC-e funds at the moment, do you want me to reroute it or process to another exchange?

I saw reserves were at nearly $700 earlier today, but have gone down a bit since then.
Can you partially fill my order from Thursday?  Currently showing:
https://i.imgur.com/fE0x8Jh.png

Can you PM me your order ID?

Thanks,
-BitInstant Support

PM sent!  

Good morning,
Reserves are up again, can you push my BTC-e order through now?
https://i.imgur.com/tEHTV6x.png


UPDATE:
Issue resolved. On April 5 BitInstant deposited the funds to my BTC-e account.  It took them 8 days.

[URSAY]

err0r_1...I know you had been speaking with Charlie a bit but if you can provide me with your order # I will make sure a formal ticket is submitted for you so you don't fall through the cracks.

dangil...can you provide me with anymore details about your order and the problems you experienced, if any? 

theFed...support is looking at your issue and I am hoping to have a resolution for you sometime today.  Thanks for your patience!

BitInstant Support

[dangil]

I placed the order on march 28th, transfering money via Boleto (from Brazil) to MtGox

and the funds are not yet credited

I would like to know if you guys received the confirmation from  ZipZap that the payment was sent.
if not, how long would it take to confirm

ZipZap Account # 160 975 512

thanks

[URSAY]

dangil, thanks for the extra info.  We are looking into your issue and I hope to have more info for you shortly! 

-BitInstant Support

[err0r_01]

URSAY: I just send you the order# via PM

[reader31]

Heres my order-ID, Im still waiting on my vouchX coupons. ZipZap has confirmed that the payment was successful. If get the VouchX vouchers out to me. That would be great!


Quote ID   2bb652cf-851a-45c6-a0a4-9e3aba65c27d
Event ID   c96c9c9e-e450-438f-a0c2-2c568fbe1636

[URSAY]

err0r_01,

I have submitted a formal support ticket for you and I hope to have more info for you soon.  Thanks again for your patience.

-BitInstant Support

[URSAY]

reader31, sent you a message that requires your response.  thanks! 

[reader31]

just replied with my order id. Let me know if you need anything else. Thank you for your response.

[URSAY]

just replied with my order id. Let me know if you need anything else. Thank you for your response.

Thanks!  I've submitted a formal support ticket for you!  I will contact you when I have more info!  Thanks again for your patience.

-BitInstant Support

[shkiser]

Can you guys still deposit to bitcoin address? Any issues with this service lately?

[reader31]

Gr8 thank you.

[URSAY]

Can you guys still deposit to bitcoin address? Any issues with this service lately?

Looking further into this for you.  Thanks!

-BitInstant Support