Bitmain's Released Antminer S9, World's First 16nm Miner Ready to Order

[NotFuzzyWarm]

Rollin' dem bones and ordered another B13 s9. This will make 7 of the s9's from batch-1 on up.
So far <knocks wood> all of mine are running with zero issues aside from the B1 and B3 needing to be under clocked to keep chip temp at high 90's max.

[Biodom]

Anxiously waiting to find out what the bat is for...............................  

Office Space reference?

Loved that movie....so true regarding corporate idiocracy. TPS reports, anyone?

[in2tactics]

Loved that movie....so true regarding corporate idiocracy. TPS reports, anyone?

It is all about the red stapler.

[mamiakimo]

is there a hardware different between 12.95 and 11.85 batches ?
or it just down clocked

[NotFuzzyWarm]

is there a hardware different between 12.95 and 11.85 batches ?
or it just down clocked

It can be argued that just like CPU families have different speeds, Bitmain has done some Binning to classify the chips into different expected (and hopefully ?tested?) performance groups.

Doesn't mean they are 'bad' chips. Just that normal various variations in the wafer/die manufacturing means they want to run at a slower speed to keep HW errors down. Since at least per-board all the ASIC's need to perform the same you get the different batches. You get faster or slower miners and pay accordingly, they sell more 'usable' chips with fewer complaints.

Doesn't meant the slower miners can't run faster -- they just will not say it can so if trouble with it their ass is covered. Even so, I get the 'faster' ones just for the under clock margin to lower chip temps....

[Swimmer63]

I want to open a repair ticket to bitmaintech for by dead board, where can I get the SN and Cert No ?

I don't know where you are in the process.  But if you are in the North or South America, I would suggest you contact Bitmain Warranty in Colorado before sending your board to Hong Kong.  I have sent two dead boards for warranty replacement and never received anything back.
If one of mine went bad now, I would have Bitmain Warranty repair it, even though they will charge you.  At least you will get it back in decent amount of time and it won't get "lost."

[vortexz]

I want to open a repair ticket to bitmaintech for by dead board, where can I get the SN and Cert No ?

I don't know where you are in the process.  But if you are in the North or South America, I would suggest you contact Bitmain Warranty in Colorado before sending your board to Hong Kong.  I have sent two dead boards for warranty replacement and never received anything back.
If one of mine went bad now, I would have Bitmain Warranty repair it, even though they will charge you.  At least you will get it back in decent amount of time and it won't get "lost."

Hi.Where can I contact them ?

[AriesIV10]

I want to open a repair ticket to bitmaintech for by dead board, where can I get the SN and Cert No ?

I don't know where you are in the process.  But if you are in the North or South America, I would suggest you contact Bitmain Warranty in Colorado before sending your board to Hong Kong.  I have sent two dead boards for warranty replacement and never received anything back.
If one of mine went bad now, I would have Bitmain Warranty repair it, even though they will charge you.  At least you will get it back in decent amount of time and it won't get "lost."

Hi.Where can I contact them ?

Bitmain Warranty
3700 Quebec Street
Unit 100-239
Denver, Colorado 80207 USA
Tel: 844-248-6246 Option 1
(USA County Code is 1)
sales@bitmain.zendesk.com
Contact Us  - https://www.bitmaintech.com/contact.htm

[philipma1957]

I want to open a repair ticket to bitmaintech for by dead board, where can I get the SN and Cert No ?

I don't know where you are in the process.  But if you are in the North or South America, I would suggest you contact Bitmain Warranty in Colorado before sending your board to Hong Kong.  I have sent two dead boards for warranty replacement and never received anything back.
If one of mine went bad now, I would have Bitmain Warranty repair it, even though they will charge you.  At least you will get it back in decent amount of time and it won't get "lost."

Hi.Where can I contact them ?

support@bitmainwarranty.com

is another contact email for Colorado


Bitmain Warranty
3700 Quebec Street
Unit 100-239
Denver, Colorado 80207 USA
Tel: 844-248-6246 Option 1
(USA County Code is 1)
sales@bitmain.zendesk.com
Contact Us  - https://www.bitmaintech.com/contact.htm


Here are some reasons not to send to China if you are in the USA or Canada.


1)you need to send it valued for 45$ usd or lower.  an s-9 board is worth more like 450$ usd  so if it gets lost or damaged in transit you have  only credit for  45 $ as a claim.

2)shipping to Hong Kong is over 100$


I shipped to Colorado via usps flat rate for 15 bucks  
I added 200$ insurance for 2 bucks.

So 17 out of pocket with 200 insurance

or 110 out of pocket with 45 insurance.

[AriesIV10]

Notice the Hashrate!  

It is not actually producing this hashrate.  It is producing about 12.2TH/s, but very interesting!







It now dropped down to 12.256TH/s.....Why did it show 40TH/s?

[Biodom]

Notice the Hashrate!  

I saw random fluctuations like this, even on the kano-chart that summarizes multiple miners.
Cause? Maybe it is channeling S11 from two years in the future? 

[fvineyard]

A question, can anyone use Bitmain Warranty for warranty issues? If yes, is the process initiated with Bitmain Warranty?

I thought that was only an option when the unit was purchased directly from Bitmain Warranty.

Thanks!

[philipma1957]

A question, can anyone use Bitmain Warranty for warranty issues? If yes, is the process initiated with Bitmain Warranty?

I thought that was only an option when the unit was purchased directly from Bitmain Warranty.

Thanks!

you can ask and see if they take it.  they may or may not take it.

but if you are in Kentucky  it is a lot cheaper to pay to ship to colorado then china.

plus you have to say it is 45 usd or less if you ship to China if the board is lost or damaged during shipping  you can only claim 45 usd.

so even if you send to Colorado and pay 40 to ship there and back  it is far lower then shipping to China.

As to whether you are charged for repair or get a replacement it is case to case.

But it does not hurt to ask them.

[Sierra8561]

Does Bitmain warranty offer a full line of repairs yet? I've got two more hash boards needing some work.

[kodokbuduk]

Does Bitmain warranty offer a full line of repairs yet? I've got two more hash boards needing some work.

I think i have to speak up. DONT expect too much about bitmain warranty..its a crap they want you to buy and thats it, wash hand.
I have sent my power supply 3 weeks ago, and all i have status of my ticket is Uncollected and Unrepair. I emailed them TWICE and received same reply (may be some of you guys received same):

Dear........
The package has been delivered to Hongkong.

It will take several days for Customs clearance, after which the package will be forwarded to our repair facility. We will update you on the status of the repair ticket when it has been completed.

Thanks for your cooperation!

Best regards,
Customer Service-Overseas
Bitmain.

So this is bullshit..Hei bitmain if you read this, here is my ticket number 033201608131130135924tsU0C4P065B, YOU BETTER FIND MY POWER SUPPLY AND FIX/REPLACE IT FAST!
It seem you force me to buy new power supply from you and i DID!... if we buy new one, they process and arrive quick...damn!

[vortexz]

I want to open a repair ticket to bitmaintech for by dead board, where can I get the SN and Cert No ?

I don't know where you are in the process.  But if you are in the North or South America, I would suggest you contact Bitmain Warranty in Colorado before sending your board to Hong Kong.  I have sent two dead boards for warranty replacement and never received anything back.
If one of mine went bad now, I would have Bitmain Warranty repair it, even though they will charge you.  At least you will get it back in decent amount of time and it won't get "lost."

Hi.Where can I contact them ?

support@bitmainwarranty.com

is another contact email for Colorado


Bitmain Warranty
3700 Quebec Street
Unit 100-239
Denver, Colorado 80207 USA
Tel: 844-248-6246 Option 1
(USA County Code is 1)
sales@bitmain.zendesk.com
Contact Us  - https://www.bitmaintech.com/contact.htm


Here are some reasons not to send to China if you are in the USA or Canada.


1)you need to send it valued for 45$ usd or lower.  an s-9 board is worth more like 450$ usd  so if it gets lost or damaged in transit you have  only credit for  45 $ as a claim.

2)shipping to Hong Kong is over 100$


I shipped to Colorado via usps flat rate for 15 bucks  
I added 200$ insurance for 2 bucks.

So 17 out of pocket with 200 insurance

or 110 out of pocket with 45 insurance.

I live in Romania, where should I send it ? China ?

[adamvp]

Notice the Hashrate!  

It is not actually producing this hashrate.  It is producing about 12.2TH/s, but very interesting!







It now dropped down to 12.256TH/s.....Why did it show 40TH/s?

it looks like a mistake

board RT hashratee seems to look ok (3-4Ths)

[MyRig]

Time for reboot, if that does not help, possibly reset the unit to the factory default, then power it off, and power it back on, and upgrade to the newest firmware matching the original frequency, 550, 600 or 650!

good luck

Notice the Hashrate!  

It is not actually producing this hashrate.  It is producing about 12.2TH/s, but very interesting!







It now dropped down to 12.256TH/s.....Why did it show 40TH/s?

it looks like a mistake

board RT hashratee seems to look ok (3-4Ths)

[sunny163]

hello i have s9 batch 2 and till now hw error rate was 0.0005% or 0.0006% its around more than 2 month but now i am getting high error rate especially in 3rd board now the rate is 0.0050% and more can anyone tell why is this problem coming and what happens because of higher hw rate ?

[not.you]

Does Bitmain warranty offer a full line of repairs yet? I've got two more hash boards needing some work.

I think i have to speak up. DONT expect too much about bitmain warranty..its a crap they want you to buy and thats it, wash hand.
I have sent my power supply 3 weeks ago, and all i have status of my ticket is Uncollected and Unrepair. I emailed them TWICE and received same reply (may be some of you guys received same):

Dear........
The package has been delivered to Hongkong.

It will take several days for Customs clearance, after which the package will be forwarded to our repair facility. We will update you on the status of the repair ticket when it has been completed.

Thanks for your cooperation!

Best regards,
Customer Service-Overseas
Bitmain.

So this is bullshit..Hei bitmain if you read this, here is my ticket number 033201608131130135924tsU0C4P065B, YOU BETTER FIND MY POWER SUPPLY AND FIX/REPLACE IT FAST!
It seem you force me to buy new power supply from you and i DID!... if we buy new one, they process and arrive quick...damn!

Sierra8561 was asking about bitmainwarranty (located in Denver) not the warranty you get with a bitmain device ordered from China.  It's counter-intuitive but bitmainwarranty (Denver) can repair your antminer for a price, or sell some parts, but their work isn't covered under the warranty even if the device is still under warranty.  Whereas bitmaintech (China) can do the replacement or repair under the warranty, but they take forever and sometimes refuse to honor the warranty.  Bitmainwarranty (Denver) is much more responsive and quick and for some parts of the world, cheaper to ship to.

So if you have a broken antminer that is inside the warranty period, you can take your chances and work with bitmaintech (China) and it will cost you more out of pocket for shipping, take longer, and may not be covered.  Or you can work with bitmainwarranty (Denver) and it will cost you less to ship but full price on repairs or replacement, and get handled much, much faster.

There was a tweet from bitmaintech some time back that said that bitmainwarranty wasn't actually part of bitmain but clearly there is a closer relationship there than just some other random company.  Bitmainwarranty has a bitmain avatar (they were the last bitmain account to post in this thread a few posts back), they have access to parts that the rest of the world doesn't, and they can fix antminers (depending on the problem).

EDIT: found the tweet: https://twitter.com/JihanWu/status/697816867876921344