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Question: What bets would you like offered on BitBook?
NFL futures
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Author Topic: BitBook.biz - Bitcoin sportsbook - Instant Withdrawals - Widely Trusted  (Read 199459 times)
ruggedman_dan
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December 08, 2013, 06:37:40 PM
 #1321

Well as much as I would like to see them honor bets I don't really see how they would do so. I mean, some of us were able to post our bets here before all games started but not all who were affected were also posting on BitBook's bitcointalk thread while they placed bets. Plus, I intended to place bets on more than one game, but after I got the first error message I quit trying. To be honest I wanted to play the unders in all of these bad weather games.

While honoring bets may not be feasible I would at least like them to do something. Maybe some free bet vouchers or some BTC credited to our accounts or something.

I actually left btcsportsbet to try bitbook and up til now my experience was good. This is unacceptable for Sunday.
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LoudPacKK
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December 08, 2013, 06:52:26 PM
 #1322

So will the site be functioning at all today or is waiting or expecting a complete waste of time?

The least you could do is let us know so we could move on elsewhere. 

If an entire day of NFL is missed and no updates are given to us you guys will feel the hit from this.
bits4books
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December 08, 2013, 06:56:26 PM
 #1323

Agreed. I'm not one to ask for a handout, but I've long been in favor of a vip rewards system of some sort.

All of the fiat sports book have them and they're making more than enough money.

I've wagered somewhere around $100k and haven't had any perks. If I was still at betdsi I'd have received another macbook and some other free stuff.

The first bitcoin sportsbook to do it will have my businesse for sure, and I would assume most everyone else's.
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December 08, 2013, 07:00:59 PM
 #1324

I would like to take a second and pat bitbook on the back for something I just noticed.

My bet that I was able to get through, Oklahoma 1st half -3, was cleared right at the end of the half.

bitbook.biz
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December 08, 2013, 07:03:24 PM
 #1325

Hey guys, once again we are really sorry about this outage. We are also very frustrated and we are working very hard to get things back up and running ASAP.

Just to be clear though, this is just a temporary technical issue, not a deeper problem with the book. As always, all accepted bets will be honored. All user balances and account histories are 100% safe and secure.

There is an issue with our odds updater that occurred at the worst possible time. We are working very hard to get things back in time for the late games.

bitbook.biz
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December 08, 2013, 07:05:22 PM
 #1326

I would like to take a second and pat bitbook on the back for something I just noticed.

My bet that I was able to get through, Oklahoma 1st half -3, was cleared right at the end of the half.



Thanks bits4books. There is no issue with accepted bets or our auto-settling. Accepted bets will continue to settle within minutes of event completion. We are simply having an issue with our odds updater, and we are working very hard on sorting in out asap.

ruggedman_dan
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December 08, 2013, 07:10:16 PM
 #1327

Agreed. I'm not one to ask for a handout, but I've long been in favor of a vip rewards system of some sort.

All of the fiat sports book have them and they're making more than enough money.

I've wagered somewhere around $100k and haven't had any perks. If I was still at betdsi I'd have received another macbook and some other free stuff.

The first bitcoin sportsbook to do it will have my businesse for sure, and I would assume most everyone else's.

Absolutely.

Though I am nowhere near your bankroll, I am a winning NCAA Football capper and I bet nearly every week. Rewards would be nice since there is competition amongst BTC sportsbooks now, we can talk our business elsewhere. I chose bitbook because their minimums are lower than btcsportsbet and with the rise in BTC value I thought it made money-management sense. I never had any issues with btcsportsbet though I must say.
ruggedman_dan
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December 08, 2013, 07:15:27 PM
 #1328

Hey guys, once again we are really sorry about this outage. We are also very frustrated and we are working very hard to get things back up and running ASAP.

Just to be clear though, this is just a temporary technical issue, not a deeper problem with the book. As always, all accepted bets will be honored. All user balances and account histories are 100% safe and secure.

There is an issue with our odds updater that occurred at the worst possible time. We are working very hard to get things back in time for the late games.



Do you have any plans to accommodate those who were unable to bet NFL this morning?
LoudPacKK
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December 08, 2013, 07:15:59 PM
 #1329

This isn't looking good.

I advise everyone who has plans on betting on the 3PM games and SNF game to find another book and withdraw all your BTC now.  Due to blockchain and confirmations don't wait until the last minute to do it.   This site probably won't be back up until after all the games are over are started tonight.  Is it worth missing out on the lines you've studied all week?  

If you want to continue betting today my suggestion is to do it elsewhere.  Of course the right Public Relations thing to say is "We're working hard on it and it will be back ASAP"  What the fuck does ASAP mean?  We don't know because they don't even know!


 I've lost out on a potential 1.5 BTC profit on only TWO early games.  

I won't be missing out on anymore games.   This is maddening!

EDIT: As of 2:30 eastern time the site is functioning.
PharaohUB
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December 08, 2013, 07:28:54 PM
 #1330

This is no good!
LoudPacKK
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December 08, 2013, 07:31:28 PM
 #1331

Seems to be working now. Finally.

 I still have a balance and will be keeping a balance on another book in case this happens again.
bitbook.biz
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December 08, 2013, 07:59:46 PM
 #1332

Update: BitBook is back functioning normally. Our odds updater is once again working.

Once again, we would like to apologize for this outage. We pride ourselves on delivering the best bitcoin sports betting experience, and today we fell short on that. All businesses have an interest in avoiding errors and strengthening their brand, but we feel a particular responsibility because we are not only working to improve our own reputation, but also to generally represent bitcoin services as reliable and trustworthy. We've invested an enormous amount of effort into having the best operations - quick settling, withdrawing, and great odds - but we know that it doesn't mean much if you can't get your bets in when you want to.

Thanks to everyone for your patience and understanding with this. This is the first outage of this sort that we have had in the history of our operations, and we will be working hard to prevent any more such occurrences.

ruggedman_dan
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December 08, 2013, 08:43:15 PM
 #1333

Update: BitBook is back functioning normally. Our odds updater is once again working.

Once again, we would like to apologize for this outage. We pride ourselves on delivering the best bitcoin sports betting experience, and today we fell short on that. All businesses have an interest in avoiding errors and strengthening their brand, but we feel a particular responsibility because we are not only working to improve our own reputation, but also to generally represent bitcoin services as reliable and trustworthy. We've invested an enormous amount of effort into having the best operations - quick settling, withdrawing, and great odds - but we know that it doesn't mean much if you can't get your bets in when you want to.

Thanks to everyone for your patience and understanding with this. This is the first outage of this sort that we have had in the history of our operations, and we will be working hard to prevent any more such occurrences.



Thank you for making a statement and apologizing. That is usually all you can really ask from any business that experiences technical isues.

BUT....

This issue cost some people money. On the flip side, it probably saved people some money as well. In all fairness I would have lost my under bet in the IND @ CIN game. But had I been able to place wagers on other games it looks as if I would have had a winning day. (Games not over quite yet)

Regardless of outcomes of games I feel like bitbook should do more than just simply apologize. Of course there is no way you can compensate everyone who tried placing bets this morning. There is probably no way of tracking it. But you could at least do something for the users who posted in this thread when the problem occurred. After all, those are the only users you can actually confirm tried placing bets this morning.

Anything to show appreciation...it doesn't have to be much, but more than an "I'm sorry."

Just my thoughts. Not sure if they matter to you or not.
bitbook.biz
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December 08, 2013, 09:24:52 PM
 #1334


Thank you for making a statement and apologizing. That is usually all you can really ask from any business that experiences technical isues.

BUT....

This issue cost some people money. On the flip side, it probably saved people some money as well. In all fairness I would have lost my under bet in the IND @ CIN game. But had I been able to place wagers on other games it looks as if I would have had a winning day. (Games not over quite yet)

Regardless of outcomes of games I feel like bitbook should do more than just simply apologize. Of course there is no way you can compensate everyone who tried placing bets this morning. There is probably no way of tracking it. But you could at least do something for the users who posted in this thread when the problem occurred. After all, those are the only users you can actually confirm tried placing bets this morning.

Anything to show appreciation...it doesn't have to be much, but more than an "I'm sorry."

Just my thoughts. Not sure if they matter to you or not.


We here ya, and we definitely care about your thoughts.

Right now we are focused on maintaining top-notch operations and preventing errors like this from occurring in the future. However, later in the week we plan to have a promotion to give something back to those affected by the outage.

Thanks for the feedback.

cxboyminer
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December 08, 2013, 09:51:30 PM
 #1335

If I withdraw my balance from bit book.biz to my wallet, is the transaction free? or do I have to pay the transaction fee from my balance?

bitbook.biz
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December 08, 2013, 09:58:47 PM
 #1336

If I withdraw my balance from bit book.biz to my wallet, is the transaction free? or do I have to pay the transaction fee from my balance?

Currently we cover all fees, but have a withdraw minimum of 0.01 BTC to prevent costly transaction spam.

cxboyminer
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December 08, 2013, 10:15:17 PM
 #1337

If I withdraw my balance from bit book.biz to my wallet, is the transaction free? or do I have to pay the transaction fee from my balance?

Currently we cover all fees, but have a withdraw minimum of 0.01 BTC to prevent costly transaction spam.


Damn it... Need 0.002BTC to reach the minimum threshold... Sad Won a 2.950 odd bet with Boston Celtics... Gotta love it Smiley

AngryOrchard
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December 08, 2013, 10:24:36 PM
 #1338

Having a horrible day lol maybe your site should have went down a lil earlier. i appreciate the effort put into getting everything back up and running. hope i can remeber my withdraw password in the future. is there a recovery for this. i save all my usernames and passwords on a usb but the one i have saved seems wrong or is login and withdraw password different?
bitbook.biz
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December 08, 2013, 10:44:43 PM
 #1339

Having a horrible day lol maybe your site should have went down a lil earlier. i appreciate the effort put into getting everything back up and running. hope i can remeber my withdraw password in the future. is there a recovery for this. i save all my usernames and passwords on a usb but the one i have saved seems wrong or is login and withdraw password different?

If you need assistance with password recovery please send us a PM with your account information and we can help you.

tonyq
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December 09, 2013, 01:21:45 AM
 #1340

I have accounts with Bitbook, Bitcoinlivebets, Cloudbet and Anonibet.
If any one of them is down, I just use one of the other three.
Simple.
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