BitBook.biz - Bitcoin sportsbook - Instant Withdrawals - Widely Trusted

[saif92]

I was trying to set a bet but due to server error its now almost 2 time happen mean my bet is 2 time added what I do

You mean you accidentally placed 2 identical bets instead of 1? Please PM us with your username and the bet details and we can help you out.

thanks for this reply I was away from computer and now bet is almost closed but there is some bug please check this

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[notserp]

yeah when i try making parlays i click a team the it goes onthe list like 2 or more times then i cant take them off and have try and do the whole the over again

[bitbook.biz]

yeah when i try making parlays i click a team the it goes onthe list like 2 or more times then i cant take them off and have try and do the whole the over again

Thanks for the info. We will look into this.

[bitbook.biz]

Did someone place and have go missing a couple of small bets on a Livorno ML and Barcelona ML?    I had these bets show up in my account and am sure I didnt place them.

Sent you an email response. Should be all good now.

[jamesstill]

Did someone place and have go missing a couple of small bets on a Livorno ML and Barcelona ML?    I had these bets show up in my account and am sure I didnt place them.

Sent you an email response. Should be all good now.

Thanks!    It's nice to know I can count on you guys to look into any possible discrepancies.   Keep up the good work!

[DT3]

Please reply to my pm asap

[bitbook.biz]

Please reply to my pm asap

Just replied.

[DT3]

Its unfortunate but I've had a terrible experience with this book. First I'd like to give you guys a little background on me, I do this only because I think its important to know where I'm coming from. Someone with just 5 posts in this forum isn't going to be given any credibility, I've been around poker and gambling forums for a while and have seen crazy stories told by newbies, most of the time their full of shit. I'll give a little background on me and then on what happened at bitbook.

First I'm a respected long time member of the 2+2 forums. I've wagered over $25,000 alone in this thread

http://forumserver.twoplustwo.com/19/high-stakes-pl-nl/empiremaker2-sports-thread-1382948/

Second I keep 5 figure rolls on multiple books. I don't say this to brag  I'm telling you this because the amount in question is insignificant to me in the big scheme of things. However that doesn't mean I don't care about being taken advantage of.

Third in my 9 years of wagering online I've never placed a wrong bet.

Now to what happened. I placed a 2.2btc bet on the packers at +3.5, game ends I go to check my account and see my balance is completely off. I check my bet history and instead of the Packer bet I see a Oregon +5 NCAA basketball bet was there which lost. I send the following PM to bitbook to make it easy to read the convo I'll use blue ink and red ink for their replies

"Hey guys,

I don't know whats going on I placed a wager on the packers +3.5. Now I went to check my wagers and it showing me that I took Oregon +5 in college basketball. Im 100% confident that I placed a bet on the packers because the line was +3 and I used the drop down menu to move it to +3.5 -117. Again Im 100% percent of this, Ive never placed a wrong wager in my life and I would appreciate you taking a look at what the hell happened.

My id is xxx please get back to me asap

Thanks"


"Hey xxx,

We have looked into this.

Were you placing your bet using the "upcoming" tab? It looks like you placed a bet on the event that would have been immediately after the Packers game, and you placed the bet shortly after the start time of the packers game. Given this, what may have happened is that you were viewing the packers game, but after the start time we automatically removed the game, so the new game was listed in the same position on your screen and you didn't notice.

There is nothing in our system that would switch the match bet on and this is not an issue we have seen before. However, for future reference, you can enable a bet confirmation step in your settings page."



"Hi

Yes I was def. in the upcoming page but are you saying that I was still viewing the Packers line yet the Oregon game is the actual game that your site had? How can the Packer game not be removed, and do you know the exact time the bet was placed because I was able to place the wager in my 5d account at the same time. I really don't think the game had kicked off yet."


"At the time the Oregon +5 bet was placed the Packers game would no longer be in the upcoming section, but it would have been there just 30 seconds prior, which could explain how an accident could occur.

Your bet on Oregon +5 was placed at exactly 21:40:25 UTC. The official start time of the Packers game was 25 seconds earlier at 21:40:00 UTC. The game did not actually kick off at this time, but once the official start time is reached it is no longer possible to place bets on the event, except in the "Live" tab (if it is being offered there).

Most likely the following happened:
-You were viewing the packers game in the upcoming tab
-The time passed 21:40:00 UTC
-The packers game was automatically removed from the tab, making the Oregan game become the next upcoming match, and moving it into the top slot previously occupied by the packers game
-Not noticing that the next upcoming match listed was now the Oregan game, you accidentally bet on it, instead of the packers game.

That seems like the most likely series of events."


"Your explanation seems reasonable except for one point. I'm 100% sure that I moved the line to +3.5 from the 3 that was showing. I'm positive of this as I only wanted the packers at 3.5 and paid the extra juice which was -117 at the time. According to your explanation the game would not be showing at all is that right? I think what may have happened based on what you told me that the game is taken of the board after the offical start time is I was still seeing the Packers game and actually bet that game but your system was reading it as the Oregon game.. I don't know if this is reproducible but again, I'm 100% sure that I was seeing the Packers and had the drop down menu shown."

His reply

"What likely happened is that you saw the Packers game, and selected +3.5, but sometime between making that selection and actually placing the bet it passed the official start time of the game, and the Oregan match became the top selection for upcoming. Technically it would be very hard to imagine a way that the Packers game could be dispalyed but a different game sent in the bet request."

"Technically is not very reassuring, look I'm not trying to angle you I imagine you get these type of messages from time to time. I honestly saw the Packer game and selected that game when placing the wager. I'd like you guys to refund me this wager. Although I'm 100% positive that I placed a wager on Packers +3.5 that won I have no way to prove that to you.  I'd like you to consider a couple of things.

1. I've never bet a college basketball game
2. The bet was placed right at the time when the Packer game was taking off.

Can you also tell me if the line Oregon +5 would have been placed at same area as betting the Packers line would have been?"


"We didn't mean to seem rude in mentioning what was not "technically" possible. We understand your frustration.

We also do not believe you are angling. We believe that it is very likely that you accidentally bet on the wrong match. However, in our experience if a user makes a mistake and it ends up benefiting them they do not report anything, but if they lose they let us know. Would you have let us know if the Packers failed to cover and Oregon had won? If so, you'd be the first user ever to do that. We really do not believe that you are angling, but we can only cancel accidents before the start of a match.

In response to your question, yes the Oregon +5 bet would be in the area where the Packers game previously was, which would explain why an accident would be very possible.

Again, we really do understand your frustration, and we hope you will understand that this puts us in a position that we hate to be in also."


So they've decided that they won't refund the bet even though this is a glitch on their end. I don't know if anyone else has experienced something like this on the site?  I think I read a couple posts up about bets in a users history page which weren't his??? How can they not refund me here? Its really disappointing to see this.

[bitbook.biz]

Hey DT3, we can understand your frustration at having lost on an accidentally placed bet. We hate to hear about such accidents, which is why we've add an optional bet confirmation step which can be enabled from the settings page.

The messages that you've posted are accurate, but the conclusion that there was a glitch is mistaken. If viewing the upcoming tab, then after the start of a game the next game becomes the next "upcoming". The bet in question was placed shortly after the start time of the Packers game, making the event selected the next upcoming at that time. We can understand how you might not notice that the Packers game was no longer what was being offered, but the change was accurate and intentional.

Again, we are sorry to hear that you had a bad experience. We hope that you will not be turned off from bitcoin in general.

[Jcw188]

With the DT3 situation, I have almost had similar things happen to me.  I do not like how the event will just automatically disappear from the upcoming page when it begins.  There needs to be something done, like when the event starts don't remove it from the upcoming page but put something on the screen like you cannot bet the game any longer.

[saif92]

With the DT3 situation, I have almost had similar things happen to me.  I do not like how the event will just automatically disappear from the upcoming page when it begins.  There needs to be something done, like when the event starts don't remove it from the upcoming page but put something on the screen like you cannot bet the game any longer.

but most of time this happen as the event start its disappear and we cannot bet on this so there is no confusion about this I done many bets but never happen this

[Jcw188]

With the DT3 situation, I have almost had similar things happen to me.  I do not like how the event will just automatically disappear from the upcoming page when it begins.  There needs to be something done, like when the event starts don't remove it from the upcoming page but put something on the screen like you cannot bet the game any longer.

but most of time this happen as the event start its disappear and we cannot bet on this so there is no confusion about this I done many bets but never happen this

Yes I'd agree he most likely made a mistake.

[DT3]

Look I would accept your logic that the event had started and I bet the next upcoming game it seems in fact that would likely be the explanation I'd offer myself. EXCEPT that I was in the drop down menu and moved the line to 3.5 which means the game was being displayed at the time I placed the wager. I think by your own admission you acknowledge that my intentions were to for the Packer game. You can choose to do the right thing and a refund here is the right thing

[Jcw188]

However, in our experience if a user makes a mistake and it ends up benefiting them they do not report anything, but if they lose they let us know. Would you have let us know if the Packers failed to cover and Oregon had won?

Why would a user have to report this? The bug is with the site not with them so whether or not they report it changes nothing to the fact that the site is at fault. If a store puts a $1 price tag on something that's worth $100 they are obliged to sell it for $1.
If the match had begun then a warning should pop up letting the customer know what happened or the bet should be refused.



Again, we really do understand your frustration, and we hope you will understand that this puts us in a position that we hate to be in also."

I wouldnt use quotes like that as most online companies who don't care about their customers use this all the time. It's a "u-can't-argue-with-this"-comment even though everyone knows u don't feel bad at all. If you would really hate this position u are in then a refund is not that complicated (especially not with the amount of money u are making). Customer is KING!




On the sidenote: any update on adding MMA to the list?

see I don't think bitbook is saying it was a glitch.  It's that he changed the line, and then the event disappeared.  But he didn't notice and he then entered the Oregon bet and clicked place bet.

[DT3]

I was able to use the drop down menu at the time I placed the wager. I'm positive of this as the line they had up was a 3 and I wanted the 3.5 and paid the juice for it.

[BitcoinzRulez]

User error.  ridiculous he's complaining about it on here. 

1 -- pay attention to what you're doing

2 -- use actual sports tabs, rather than upcoming

3 -- use the confirm bet setting

4 -- you made a mistake, it wasn't a site issue

[notserp]

Well, if the user made the mistake, let's use this as an opportunity to avoid similar future posts. Let's make it user-friendly for those who fail to see the change   

And pleaaaaase, add MMA to the list!

they do have mma they dont put lines out till it gets closer to the event

[TheNuts23]

NBA half time O/U The odds are worse by 2 points, Any chance a review can be done to add those 2 points back?

I've asked this before but was overlooked or missed. Its important to me.

[TheNuts23]

How many confirmations does a deposit need before credited?

[TheNuts23]

How many confirmations does a deposit need before credited?

Edit: 1 confirmation, mine was just a little slow