MtGox withdrawal delays [Gathering]

[anthonyc0603]

I have now been waiting 60 hrs for my BTC withdrawal to be re-submitted.  I have put in 3 support requests and they are all still awaiting assignment.  I have emailed Mark at his bitcoin foundation email address and also circulated details of this problem to the board of the bitcoin foundation.  The transaction is;

6a7f8f2e72ed20ee00885fe4424a02db017e03739ca6982f99371f5d73eaa365

I tried pushing the raw tx to the network but it told me it was a double-spend.

I understand that MtGox is under all sorts of pressure but he has had a bumper year and should be able to get organised.  There is no excuse for not communicating on an issue of this nature.

72 hrs now.  Still no sign of my BTC from MtGox.  Still no-one assigned to my support requests. Still no reply from Mark.

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[naur]

Good news everyone, MtGox doubled their SEPA limit! This might mean that the withdrawal queue is reduced.

https://www.mtgox.com/press_release_20131120.html

The price of bitcoin is more double in several months. So the withdrawal queue is not sure to be reduced.

[sturle]

For instance bitcoin.org guides you straight to MtGox while saying "Well-known bitcoin exchange. Sign up for an account, verify yourself and you can purchase a large number of bitcoins.". What it should say is "Bitcoin exchange that is well-known for various problems". The bitcoin community shouldn't just accept the low quality standards that MtGox has to offer. It is absurd that these faults are only discussed by a few people in this forum and the rest will just accept them as they are. People should be warned and the community leaders should be the ones who do it on pages that are widely visited.

Could you suggest a more secure, solid, trustworthy and legally operating exchange for a global customer base?

All exchanges are known for various problems.  You don't have to announce the fact that water is wet.

[sturle]

Hei Sturle. Nordmann her. Akershus.

I sold some bitcoin -> NOK at Mt.Gox 6-7 days ago made the transfer to my Norwegian bank in NOK just after.  Do you know how long time it takes for Mt.Gox too send money to norwegian banks? Any history?

You were the one!  Not many people trade NOK on MtGox. :-)

I don't have any information on how long NOK transfers take.  Will be interesting to find out.  Please report when you receive it!

[sturle]

I think that the 50k EUR withdrawal limit is complete BS, made up by the Gox head himself.  What bank would put such a limit on their clients, they, after all, make money on volume.

What kind of law would say "you should only be able to transfer 50k EUR per day from Japan to Europe". 

SEPA is EU + EEA + Switzerland and Monaco.  Japan is not included.  Their SEPA bank is in Poland.  The law is called the EU Payment Service Directive.  Look it up or look a bit earlier in this thread for quotes and discussion.  Someone even called their bank and got the limit confirmed.

[steelboy]

I have a friend who has sent money to Mt. Gox bank account and they are saying it has not arrived. Is this normal at the moment? (If he had asked me first I would have told him to stay well away in the first place)

[bernard75]

I think that the 50k EUR withdrawal limit is complete BS, made up by the Gox head himself.  What bank would put such a limit on their clients, they, after all, make money on volume.

What kind of law would say "you should only be able to transfer 50k EUR per day from Japan to Europe". 

SEPA is EU + EEA + Switzerland and Monaco.  Japan is not included.  Their SEPA bank is in Poland.  The law is called the EU Payment Service Directive.  Look it up or look a bit earlier in this thread for quotes and discussion.  Someone even called their bank and got the limit confirmed.

First you spread the BS that GOX has a limit of 50k, after reading up it suddenly became 100k.
Which is it now after the double up?
And how long do your withdraws take for spreading their agenda?

Oh, and btw you either mean EFTA which Switzerland is a part of, or if you talk about EEA then you need to exclude Croatia.
Read up before you spread your propaganda, or somebody might take over your job at GOX.

[mp420]

I think that the 50k EUR withdrawal limit is complete BS, made up by the Gox head himself.  What bank would put such a limit on their clients, they, after all, make money on volume.

What kind of law would say "you should only be able to transfer 50k EUR per day from Japan to Europe". 

SEPA is EU + EEA + Switzerland and Monaco.  Japan is not included.  Their SEPA bank is in Poland.  The law is called the EU Payment Service Directive.  Look it up or look a bit earlier in this thread for quotes and discussion.  Someone even called their bank and got the limit confirmed.

First you spread the BS that GOX has a limit of 50k, after reading up it suddenly became 100k.
Which is it now after the double up?
And how long do your withdraws take for spreading their agenda?

Oh, and btw you either mean EFTA which Switzerland is a part of, or if you talk about EEA then you need to exclude Croatia.
Read up before you spread your propaganda, or somebody might take over your job at GOX.

The limit was something like 3 million eur per month, and supposedly, after doubling, it would be 6 million eur. So, about 200k per day. Still not very much, at the current price (200 k euro is about 250 BTC)

[Alpaca Bob]

Oh, and btw you either mean EFTA which Switzerland is a part of, or if you talk about EEA then you need to exclude Croatia.
Read up before you spread your propaganda, or somebody might take over your job at GOX.

Yeah fuck him for either including or excluding some country which has unique relations with the EU or some country which has only joined a couple months ago in some forum-post which didn't really concern details of the varying EU-ties in the first place. What an idiot.  

[Abracadaver]

Hi,

Just a quick positive note, I did both a SEPA withdrawal 4 weeks ago, on which I am still waiting, and a btc withdrawal today, but the btc withdrawal went through instantly.
I hold a verified account. 

[sturle]

I have a friend who has sent money to Mt. Gox bank account and they are saying it has not arrived. Is this normal at the moment? (If he had asked me first I would have told him to stay well away in the first place)

Which account (Poland or Japan) and how long ago?  It is has been more than 10 days, he should ask his bank to trace the transfer.

[sturle]

I think that the 50k EUR withdrawal limit is complete BS, made up by the Gox head himself.  What bank would put such a limit on their clients, they, after all, make money on volume.

What kind of law would say "you should only be able to transfer 50k EUR per day from Japan to Europe". 

SEPA is EU + EEA + Switzerland and Monaco.  Japan is not included.  Their SEPA bank is in Poland.  The law is called the EU Payment Service Directive.  Look it up or look a bit earlier in this thread for quotes and discussion.  Someone even called their bank and got the limit confirmed.

First you spread the BS that GOX has a limit of 50k, after reading up it suddenly became 100k.
Which is it now after the double up?

IANAL.  If the montly limit in the Payment Services Directive includes incoming transfers, I suspect those have been low in volume the last few months, which gives room for an increase in the outgoing limit.  Again: IANAL.

And how long do your withdraws take for spreading their agenda?

My intention is only to find and publish facts.  My withdrawals take just as long as everyone elses.  You are welcome to support your claims with facts, which I know you can't.  I know you know that I am right, because your only defence is unfounded personal attacks.

Oh, and btw you either mean EFTA which Switzerland is a part of, or if you talk about EEA then you need to exclude Croatia.
Read up before you spread your propaganda, or somebody might take over your job at GOX.

There are a lot of inclusions and exceptions that I am not mentioning.  E.g. only the European part of The Netherlands is included.  The Carribean islands are not.  Gibraltar is included.  The Channel Islands and Isle of Man are not.  Almost all of France is in, but French Polynesia are not.  I excluded some details, and I'm sorry if that offended you.  This is bitcointalk, not an encyclopedia.  You may find some posts here which are inaccurate ot exclude some detail.  (Yes, this was an understatement.)

[RaTTuS]

From MTGox on freenode irc

SarahCoinBit is staff at mtgox but at what level I dunno

[11:59] <MadHasher> hi
[11:59] <MadHasher> how is the fiat withdrawal availability for both USD and EUR currently?
[12:02] <SarahCoinBit> MadHasher: SEPA is currently around four weeks, but less for smaller amounts.  Sorry but we are unable to provide time fromes for usd at the moment
[12:02] <SarahCoinBit> frames
[12:05] <MadHasher> hi Sarah
[12:05] <MadHasher> what classifies as "smaller amounts"?
[12:05] <Marionxd> MadHasher: There is no classify
[12:06] <Marionxd> When our daily limit is reached, we process smaller one until we reach it
[12:06] <MadHasher> hi see.
[12:06] <MadHasher> ok, tks
[12:07] <Marionxd>
[12:08] <RaTTuS|BIG> how much is the daily limit /
[12:09] <Marionxd> hum...
[12:11] <Marionxd> around 120000... (I could mistake)

[steelboy]

I have a friend who has sent money to Mt. Gox bank account and they are saying it has not arrived. Is this normal at the moment? (If he had asked me first I would have told him to stay well away in the first place)

Which account (Poland or Japan) and how long ago?  It is has been more than 10 days, he should ask his bank to trace the transfer.

Not sure, he transferred from Hong Kong. I will try to find out

[zirt]

Hello,
I am waiting my account to be verified !
Do you know if MtGox verifies acc on week ends? Or if now I must wait monday?
Do you know if they verify during japan business hours, mon-fri say 9am to 6pm?
Thanks!

[frito]

I have now been waiting 60 hrs for my BTC withdrawal to be re-submitted.  I have put in 3 support requests and they are all still awaiting assignment.  I have emailed Mark at his bitcoin foundation email address and also circulated details of this problem to the board of the bitcoin foundation.  The transaction is;

6a7f8f2e72ed20ee00885fe4424a02db017e03739ca6982f99371f5d73eaa365

I tried pushing the raw tx to the network but it told me it was a double-spend.

I understand that MtGox is under all sorts of pressure but he has had a bumper year and should be able to get organised.  There is no excuse for not communicating on an issue of this nature.

did you pay a transaction fee to the network?

[Rsss]

And.... Did i understand correctly?

They claim to have 3-4 weeks hold before sending out the wires but noone comes here and claims that they have been paid successfully in usd?

I have quite big amount of usd in their account and i rely my business on it.

I make my plans according to the possibility that i may have the funds until March 2014 if i request them today or in the very first days of the following month.

Is it a false hope?

[Savior]

And.... Did i understand correctly?

They claim to have 3-4 weeks hold before sending out the wires but noone comes here and claims that they have been paid successfully in usd?

I have quite big amount of usd in their account and i rely my business on it.

I make my plans according to the possibility that i may have the funds until March 2014 if i request them today or in the very first days of the following month.

Is it a false hope?

Yes, I don't think any USD is going out, unless you pay that 5% thing. The reports in this thread are mostly for euro sepa transfers.

Another euro sepa transfer went to pending today done 2013/11/07. That is exactly 3 weeks and two days as said in their faq being the status update 29/11. Looks like the increased limit really has helped speed things up.

[Syke]

And.... Did i understand correctly?

They claim to have 3-4 weeks hold before sending out the wires but noone comes here and claims that they have been paid successfully in usd?

I have quite big amount of usd in their account and i rely my business on it.

I make my plans according to the possibility that i may have the funds until March 2014 if i request them today or in the very first days of the following month.

Is it a false hope?

The current delay in getting USD out is a 5% fee and roughly 4 weeks. This is a special manual transfer. You must contact support at Gox for them to handle it. As more and more people request this, the delay is likely increasing.

[TheFootMan]

I think it could be a good idea to have several bank accounts with several banks, even form sub-companies holding bank accounts if need be. MtGox is still a big player in this market, and that's quite interesting considering how badly they've done in many ways. I think if a supreme exchange popped up that streamlined everything, we'd see people jump ship.