Bittrex ignores thousands of clients!

[aNDy17202]

Same problem. Name Mismatch. Request #402908, since November 06

[manishddx]

I have same Name Mismatch Enhanced Identity Verification #BittrexTrouble with my account and support never answers! Please solve Request #482352 please verify my account name mismatch error.

[EVO82]

Hello

Ticket No. 406909 (Enhanced Verification)

There is no answer for more than a month.

Dear administrators, the issue is not resolved, please check the photo for more verification

It can possibly do a reset to undergo a basic and extended verification again.

Thank you.

[Wendigo89]

Hi!

I have the same problem - name mismatch : Request #362367 since October 28... Please help.

[arslanme]

There is a still VERY MANY unverified tickets!

If you want to get FAST (1-4 hours) answer you can use 2FA trick. Create new request for "Two-factor (2FA)" issue and "2FA Removal". After you get automatic message you need answer
1) IP
2) 2-3 transactions ID's
3) Balance
4) Add scan & selfie
And you get ENHANCED VERIFICATION
Do not pay for scammers, it's absolutely free!

Bittrex exchange users have been facing "verification" problem when auto-verification fails and support just never answers. Without this you can never access your own money. Right now thousands of users from all over the world have the same problem.

Many people consider this to be scam and fraud because official representatives just never respond.

Up to the moment many people wait for support to answer at least anything for more than a month.

Previously, process speed up was possible by sending a message to Bittrex Slack channel until Slack administration started to ban anyone requesting help with verification for other persons.

Since that people started to lose even hope to solve the question and get their money back!

The other issue with Bittrex support is that thousands of users all over the world started getting "disabled" status on their accounts which denies any ways to access their money.
And this started to happen without any explanations! And all you get is a message "Your account is under review and we will contact you when the review is completed. Please do not open duplicate tickets, as this will not lead to a faster resolution."

And absolutely NO action withing two months already. NONE of the disabled accounts have been enabled again. And neither did desperate users receive any messages regarding this issue.

When first problems started support tickets' numbers were 285000+ but now they are 520000+ so you can approximate how many people have suffered because of such a policy.

When a new user registers he knows nothing about it. He populates his account balance not knowing he will never have a chance to get his money back.

This is a really bad sign. The whole industry can suffer a lot because of such a fraudulent policy of one of the biggest crypto-currency exchange's administration.

Below we have a list of tickets' numbers of people who have long ago made photocopies of their documents and selfies as the rules require but Bittrex just never sends these to Jumio verification provider. The list will be replenished on the ongoing basis.

BITTREX_LIST_VERIFICATION
311022 - solved
312000 - solved
325524
325532 - solved
325881
328096
330003 - solved
330936
331076
332186 - solved
333936 - solved
342416 - solved
345984
351414 - solved
355821 - solved
356132 - solved
358888
360627 - solved
360807 - solved
363332
364545
365895 - solved
369455
369553
369942
370029
371248 - solved
373470
375949 - solved
379236 - solved
379318 - solved
379630 - solved
380377
381636 - solved
381723
383485
383775
384965 - solved
386078 - solved
389855 - solved
390758
390966
391508 - solved
394416 - solved
395444 - solved
396237 - solved
400363 - solved
405006 - solved
405286 - solved
406901
406908 - solved
407918
407957
408782 - solved
409341 - solved
409457 - solved
409467 - solved
410819 - solved
411701 - solved
412189 - solved
414119 - solved
414351 - solved
419018 - solved
419461
420275 - solved
420657
421000
421099
423208 - solved
423965 - solved
424160
424644
425146
425809
425987 - solved
427210 - solved
427242 - solved
427816 - solved
428144 - solved
429474
430801
430974 - solved
433700 - solved
433702
436113 - solved
436274
438576 - solved
439802 - solved
440714
441111
441779 - solved
441990 - solved
443007 - solved
444737 - solved
445107 - solved
446264 - solved
446976 - solved
447380
448006 - solved
448081 - solved
448468
449108 - solved
449879 - solved
450245
451579
451854 - solved
453246 - solved
453255 - solved
453373
453375 - solved
453586 - solved
453936 - solved
455541 - solved
456153 - solved
456321 - solved
456698 - solved
456878 - solved
457877
457898
459887 - solved
459986 - solved
461070 - solved
461584 - solved
461847 - solved
462278 - solved
463605 - solved
463819
463823 - solved
464097 - solved
464699
465966 - solved
466014
466108 - solved
466350 - solved
467010 - solved
467621
468263
468706
470520 - solved
470652
471190
471273
471568 - solved
471702
472131 - solved
472235
473315
476332 - solved
477070 - solved
477835 - solved
478086
478232
478359 - solved
478417 - solved
478493
478795
478919 - solved
479131
480340
480839
481027
482595
483086
483430
483610 - solved
483961 - solved
484577
485083 - solved
485367 - solved
486120
486221
486341
486359
486577 - solved
486907 - solved
487119 - solved
487183 - solved
487469 - solved
487513
487754
488484 - solved
489003
489150 - solved
489443
489494 - solved
489535 - solved
489829 - solved
489939
490089
490275 - solved
490288 - solved
490302 - solved
490350 - solved
490444 - solved
490603
490680
490683
490894
490920 - solved
490958 - solved
490959 - solved
491113 - solved
491281
491336 - solved
491575
491679
493240
493318
493477 - solved
493749
494107 - solved
494181 - solved
494441
494498
494611 - solved
494632
494668
494930 - solved
494970 - solved
495022
495120 - solved
495350 - solved
495835 - solved
496905
497348
497912 - solved
497937 - solved
498403
498510
498577 - solved
498863 - solved
499135 - solved
499973
500134
500632
501153
501513 - solved
501557
501571 - solved
501582 - solved
502183 - solved
502251 - solved
502266
502780
502844 - solved
503557 - solved
503645 - solved
504228 - solved
505082 - solved
505628 - solved
505689 - solved
507977 - solved
508306
508859
509171 - solved
510140
511371
512335 - solved
512734 - solved
512798 - solved
513386 - solved
513878
514015 - solved
515079
515650
515883 - solved
516396 - solved
516829
517282
519147 - solved
519149 - solved
519394 - solved
520210

BITTREX_LIST_VERIFICATION_#2
312389
325637 - solved
331668
334705
351562
352465
360171 - solved
362646
371053 - solved
375378
381474
386321
389391 - solved
390414
398168
405699
406901
410617
414102
415161
417192
418386
423890 - solved
423965
425358 - solved
429680
430747
433027 - solved
441408
441854 - solved
446180 - solved
447108 - solved
447316
447468
450719 - solved
452446 - solved
452704
455165 - solved
455263
455541
456317
458862
460553
461259
461301
462369
462378
462554
467746
478506
478885 - solved
480419 - solved
486838
487530 - solved
489506 - solved
490412
490930
490963
491708 - solved
492100 - solved
493204 - solved
495350
500547
500739 - solved
501095 - solved
502353 - solved
502743
505306
505330 - solved
506238 - solved
510466
511889
511918
512227
512494
512764
513132
513296
513555
514146 - solved
516829
518396
518786 - solved
518814 - solved
518871
519042
519061
519072 - solved
520818 - solved
520540 - solved
520952
521339 - solved
521831
522208
522657 - solved
522739 - solved
523269 - solved
523614
524023
524962 - solved
525466
525826
526153 - solved
526503
526965
527007
528211
528341
529404 - solved
531665
531995
532027
532088 - solved
532106
533833
533682
536132

BITTREX_LIST_VERIFICATION_#3
338214
354357
355411
358951
381439
389017
397134
398680
398949
400108
402946 - solved
405688
409383 - solved
418394
419767
420285 - solved
420339 - solved
421125 - solved
424588
427729
430494
431233
433919 - solved
439957
440388 - solved
442317
443717 - solved
448200
450874
451029
453799
456566
456877 - solved
457166
458052
458218 - solved
458279
458442 - solved
458664
459365 - solved
460899
461169
461673
462378
464182
466112 - solved
467195 - solved
467539
467992
468006
472410
472650
472729
472918
472946
475906
475971
476204
476679
478218
479289
481742
481862
482261 - solved
483491
485091
486322
487612
489707
490051
490055
491080
492256
492501
493596
494471 - solved
494875
496910
497923 - solved
498588 - solved
498948 - solved
500787
501002
501145
501716 - solved
501926
502090
502175
502202 - solved
502553
504905
505071 - solved
505085
505586
505612
506267 - solved
507294
507678 - solved
507819 - solved
507933 - solved
509414
511351
512815
513236
513407 - solved
513994 - solved
514226
514553 - solved
515730
515965
516421 - solved
516953
518111 - solved
518487
519133
519913
520694
521028
522272
522792 - solved
523635
524117
524819 - solved
525735 - solved
526494
526703
527666 - solved
528051
528108 - solved
528110 - solved
529649
530021
531021 - solved
531235 - solved
531602
531753 - solved
532315 - solved
532717
532366
532458
533530
533834
534115 - solved
535284
535764
535963 - solved
536019 - solved
536113
537314
537508
538984
539257 - solved
539867
540284
540535
541067 - solved
541154
541167 - solved
541188 - solved
541226
541229 - solved
541875
541900
542276
542442
542682
543665
544957
547486 - solved
547870
549619 - solved
549959
550020
550913
552554
555112
556114
558696 - solved
558508 - solved
559286
562842
562899 - solved
562905
563024 - solved
563138
564067
565658
569595 - solved
570191
570357
570716 - solved
570923
570959
571300
578579 - solved
581866

BITTREX_LIST_VERIFICATION_#4
287100
323039
336030
336180
341938
347352 - solved
348219
350098
362834
363107
371016
395265
396025
399222
402898
403138
403342
405241
405722
408722
418104
424695
425121
425428
428106
433525
433786
434421
435204
435338
440060
444851
449655
450838
451018 - solved
457014
457955
463908
466971
471345
471563
473057
475219
478162
479943
483835 - solved
485811 - solved
490788
490977
492081
492142
492150
492914
493013
494081
496274
496927
497729
500155
501248
501661 - solved
504022
505857
506252
507359
507676
508674
508747
508982
511407
511639
513053
514550
515855
516096
516581
516730
518269
521423 - solved
522361
522889
527345
528303
532570
533668
534424
540658
541549
541684
542521
542903
543010
545435
545977
549748
551408
552127 - solved
553326
553719
555759
555906
558750
558907
561149
561498
562022
563682
566708
569430
569824
570750
571004 - solved
571462
575354
575539
575696
575699
580041
581461
582606
584799
585149
585448
585660
586525
586824
590118
590332
590477
590535 - solved
591786 - solved
594455
594826
595425
595691
596230
596264 - solved
596509
596534
596781
599819
599832
601676
602489
603024
604949
605687
612839
614002
614351
614387
616112
616361
618050
618226

Further there are numbers of tickets from persons who have their accounts disabled.

BITTREX_LIST_DISABLED
291477
291860
293243
303107
322185
324331
324490
345005
350498
352149
356091
362643
395762
409986 - solved
412455
413384
419326 - solved
425871
429954
440019 - solved
449727 - solved
451512
462230 - solved
463846
478675
485165
487205
488896
494744
497978
499135
499804
516805
520349
520521

BITTREX_LIST_DISABLED_#2
281906
282457
289560
325337
330795
335329
374135
411670
424479
440019
442247
473640 - solved
478501
497867
514742
520106
520106
528569
529454
531318 - solved
532979 - solved
541701
542231
543212 - solved
578049

BITTREX_LIST_DISABLED_#3
202899
281802
281824
281846
281860
281861
281894
281899
281906
281909
281913
281914
281942
281976
282004
282048
282057
282087
282117
282126
282166
282177
282179
282231
282244
282266
282283
282294
282304
282318
282349
282368
282378
282383
282385
282430
282485
282518
282526
282548
282553
282644
282698
282711
282719
282739
282830
283011
283090
283145
283209
283250
283298
283332
283337
283339
284259
284329
284500
284689
284705
284862
285097
285177
285183
285221
285578
286577
286767
287124
287269
287376
287423
287937
288110
288153
288198
288213
288229
288282
288357
288556
288645
288840
289151
289747
290072
290240
290945
291401
291684
291731
292232
292641
292844
293008
293686
295213
295326
295890
296323
297073
297241
298927
299057
299763
302238
306180
306893
311675
314065
315409
321038
328140
328429
331480
331565
334822
335329
335783
336480
336821
340905
341188
342303
343536
345141
347457
357429
363654
366162
370637
376654
381478
383484
398876
403335
423792
425023
430033
433011
435174
447316
447416
448344
454010
455729
464958
466312
467978
474912
482966
494877
494995
495556
516352
523878
524004
542607
545230
558728
558745
559566
562951

Finally, below there is a list of "other issues" with Bittrex support center which appeared because they just don't answer them.

BITTREX_LIST_OTHER_ISSUES
418678 - solved
490430
492178
502149
535803

Hi, could you pls add me to list; Name Mismatch, Ticket ID 612231. I need my money to have urgent surgery, help me pls somehow 

[denhod]

Unverified, Name Mismatch
Ticket #499092    14 days ago

[mgolus]

@GNUtrex

Please add my ticket to your list! My trouble seems different from most others' as my verification has been stuck saying "Your verification information is currently being processed" for the last few days. Anyone else had this problem and seen it get fixed?? My support ticket number is 619664

[CHAOSiTEC]

Was legacy, then a couple of month ago went for enhanced, after that, 2 month, with enhanced, then suddenly
name mismatch and back to basic
resend information to them
now, i cannot log in 2FA compains even though time is correct on the phone. WTF!!

2 tickets:
RE-Verification: 553726
2FA: 628709 - solved

[13umble13ee]

Ok guys dont lose hope... They are doing their job. I just got verified with ticket number #531347.

I did 2FA thing 24 hours ago, and i dont know if that played any role in faster verification, but I got verified. Waited for 10 days.

[cryptofox]

Ticket 440082 is still waiting. I started registering at other exchanges. I hope my issue will be solved before I've finished the registration process elsewhere.
Kind regards.

[DmitryIvantsov]

#362643
​#BittrexTrouble
#Bittrex_disabled_accounts
@BittrexExchange
@richiela
@ramikawach

Please re-enable my account!!! MY TICKET #362643.

[pavelssn]

Пpивeт, peбятa,

мoи дoкyмeнты, нaкoнeц, пpoшли, и я пoлyчил пoдтвepждeниe.

Oткpoйтe билeт, чтoбы yдaлить 2fa и oтпpaвьтe им cвoи дoкyмeнты вмecтe c билeтoм. Пpoшлo oк. 20
 чacoв

Дa кaк тaк-тo??? Двa paзa yдaлял 2FA чepeз иx гoвнocaпopт, и ничeгo, пpocтo 2FA yдaлили, a вepификaции нeт...

[pavelssn]

Yes! Finally verified! Ticket #348219 - solved

I was sending a messages in my ticket regularly, there was no answer. Now I decided to send this message:
"Damn slackers, when you finally will start to solve your client's problems? A lot of people are waiting so long to get verified but you just ignore everyone. Fucking scammers! Worst support ever! Going to report your company to FBI for scamming! :@"

Plus I have sent an e-mail addressed to bill@bittrex.com and ryan@bittrex.com:
"Hello again!

You have a worst support ever. Is it your company's policy to ignore your clients, or just a support are slackers? I`m going to report your company to FBI for scamming. I know, a lot of people already did that, and I will be the one more person!"


Got verified after 10 minutes..... And reply in my Support Ticket was from Ryan.

[samysamy1]

I tried the 2FA verification reset, I sent them everything and they got back to me within a couple of hours. They just reset my 2FA but my account but my account was not verified 

[absinth]

Well they finally answered my ticket#518269, and now I'm verified.

I still think it's crappy how they accept coins without giving you the option to withdrawal them until verified.

[rapidleech]

im waiting more than 75 days

scammers

[XinXan]

Yes! Finally verified! Ticket #348219 - solved

I was sending a messages in my ticket regularly, there was no answer. Now I decided to send this message:
"Damn slackers, when you finally will start to solve your client's problems? A lot of people are waiting so long to get verified but you just ignore everyone. Fucking scammers! Worst support ever! Going to report your company to FBI for scamming! :@"

Plus I have sent an e-mail addressed to bill@bittrex.com and ryan@bittrex.com:
"Hello again!

You have a worst support ever. Is it your company's policy to ignore your clients, or just a support are slackers? I`m going to report your company to FBI for scamming. I know, a lot of people already did that, and I will be the one more person!"


Got verified after 10 minutes..... And reply in my Support Ticket was from Ryan.

And what did they tell you? Can you post the email image because I honestly don't really believe you. I don't know if the best approach is to insult them and threaten them, could work but could also just easily backfire on you.

[CryptoStats]

Hey guys

My documents finally went through and I got verified.

Open a ticket to remove 2fa and send them your documents along with the ticket. It took approx. 6 hours

It didn't worked for me 

They restored my 2fa but account wasn't verified, they told me verification is in charge of another department 

[abbv21b]

Well they finally answered my ticket#518269, and now I'm verified.

I still think it's crappy how they accept coins without giving you the option to withdrawal them until verified.

It is encouraging that they seem to be at least trying to solve this mess and people are getting verified. If it was a large hack or scam, things might be different.

[pavelssn]

Yes! Finally verified! Ticket #348219 - solved

I was sending a messages in my ticket regularly, there was no answer. Now I decided to send this message:
"Damn slackers, when you finally will start to solve your client's problems? A lot of people are waiting so long to get verified but you just ignore everyone. Fucking scammers! Worst support ever! Going to report your company to FBI for scamming! :@"

Plus I have sent an e-mail addressed to bill@bittrex.com and ryan@bittrex.com:
"Hello again!

You have a worst support ever. Is it your company's policy to ignore your clients, or just a support are slackers? I`m going to report your company to FBI for scamming. I know, a lot of people already did that, and I will be the one more person!"


Got verified after 10 minutes..... And reply in my Support Ticket was from Ryan.

And what did they tell you? Can you post the email image because I honestly don't really believe you. I don't know if the best approach is to insult them and threaten them, could work but could also just easily backfire on you.

I agree with you, and I understand that insulting is a bad way to solve problems, I`m actually against insulting, I prefer to live in peace. But what else should I do if they pay no attention to they customers? Should I beg them to verify my account? I wouldn't do that if I there would be any response from a support team, not only one message from a bot, that says, that typically resolving a problem takes up to 7 days but may last a bit longer due to active support ticket amount. A bit longer? 41 day (in my case)? Other customers are waiting for 50-70 days already, as I see in some posts. My very first message that I have opened a ticket with was fully polite and with respect indeed. Is it normal, that they allow people to deposit money without withdrawing options? Yes, I know that this is my fault that I have made a deposit on unverified account. But I have been registering on other markets before Bittrex and there was no problems with verification, so I was sure I will have no problems on Bittrex as well. I have submitted my info and documents, and then made a deposit. And I believe that I`m not the only one who was thinking that there will be no problems with verification.

The answer was:
Please accept our apologies for the delay. We are required to properly verify all users on the Bittrex Exchange to comply with governmental regulations and KYC (Know Your Customer) best practices. A manual review of your ID / photo submission was performed and your account is now Enhanced Verified.

Please make sure to enable two-factor from your settings if you have not yet done so. This will increase your limits to the max and further protect your account.

Please also make sure to always visit https://www.bittrex.com directly, rather then using a search engine. This will help avoid the possibility of accidentally providing your information to a phishing site.


Best Regards,

Ryan @ Bittrex


And actually I`m going to send them my apologies as well, as I understand that maybe I`m not completely right in this situation too. But at least the thing I did, worked for me.