Bittrex ignores thousands of clients!

[RoseLavender]

You get verified fast if you dont have problem like name mismatch. Then it takes//well I dont know how long it takes, havent been verified yet...

Sorry if my issue (long waiting time on verification) was unrelated, I hope the problems get resolved for everyone soon.

[padeath]

Add me, Ticket still open:

Request #385279
November 02, 2017 12:48

just got this from them:



On behalf of Bittrex I would like to apologize that your support ticket has not yet been resolved. I understand it is frustrating to have an account issue. I want to assure you personally that everyone on my team is working hard to solve this problem.

Due to an unprecedented amount of growth we are experiencing a longer than normal wait time resolving customer requests. I apologize greatly for this extended wait and would like to inform you that we are addressing this issue as quickly possible.

We are actively training new personnel and streamlining our processes to better handle the increased demand. Specifically, in the next week, Bittrex will be more than doubling our current support staff to handle the growth. The hiring of support agents will continue until we can provide the support our customers expect.

What can you do to help expedite a response from us?

• Duplicate tickets often slow down our agents and their ability to assist our customers. If you submitted two or more tickets for the same issue we kindly ask that you close the newer tickets, leaving your oldest ticket open.

• Using the proper form when submitting a support request is very important. Oftentimes the wrong form can lead to a wrong response and unfortunate delays in solving your tickets.

• If your issue has already been solved, please login to https://support.bittrex.com and delete any duplicate or outstanding tickets. Doing so will greatly enhance our ability to assist other customers.

We understand that waiting can be frustrating and we appreciate your patience and understanding while we scale our support team to handle the increased
demand.

My sincerest apologies,

Ryan Hentz
Director of Support



Thanks Ryan, I will wait even longer!

[ewatylerdurden]

Ok, the 2FA trick didnt work.

Just got an answer from the support. I also asked if they could help me with the verification, but no answer.

[chillivilli]

Request #639573
Please add to list Name mismatch verification issue

[ap0stol]

just got this from them:

On behalf of Bittrex I would like to apologize that your support ticket has not yet been resolved. I understand it is frustrating to have an account issue. I want to assure you personally that everyone on my team is working hard to solve this problem.

My sincerest apologies,

Ryan Hentz
Director of Support


Thanks Ryan, I will wait even longer!

i receive similar reply from Ryan
#631185

[babloholic]

Add me to the list pls too, disable issue, ticket: 630698

[Nihrupka]

2fa trick didn't work, also they answered:
This ticket was entered as a 2FA ticket.  Agents working this view are not trained to assist you with this request.  Your request has been forwarded to the appropriate team.

[babloholic]

Add me to the list pls too, disable issue, ticket: 630698

The issue is resolved

[maxwell1980]

Could you please add me to the list.

Request # 600971
Name Mismatch - Account disabled

[SimpleakaTsrh]

Please add my ticket #590062 . Name Mismatch issue

[SrdjaNo1]

I also got the same automatic reply.

This must be a joke...

[Carocus]

This exchange is showing all the colors of an elaborate scam and it is manned by scammers. Verified or unverified, accounts are locked and trades are blocked. People should stop sending coins to their hot wallets. Stop feeding them more coins.

Complaints are ignored and nobody knows how to reach them to resolve all these open tickets. Their Nevada address seems to be a mail drop address. Where exactly are their brick and mortar offices? Amazing how exchanges can gain the trust of thousands despite having no verifiable physical offices, phone numbers, management and staff names, operational audit trails..

This is a nightmare. They don't give updates. They keep their customers in the dark and their entire user base is given the silent treatment.

Today i withdrawed 500 usdt, so i hope everything will be fine with Bittrex, because i really like it

[Vic_Tor]

I received the same message from the Bittrex robot. With a real person from the support team, Bittrex so it was not possible yet to talk to those present at the forum to talk?) They write that they are very busy, like Rami, sipping a cappuccino from a coffee machine on Facebook?

[GNUtrex]

OK. I added everyone from this topic to the first post

2FA TRICK WORKS !!! If you tried, but no success, just submit a next 2FA removal request! Your task is to contact with admin who understands and solves problems! Unfortunately they are not all such

[hydromarine]

Add me pls to this list.
My ticket is #696574 Name Mismatch issue

[Timur Kabataev]

Hi,

My ticket #649731. I am looking forward for manual review for enhanced verification!

BR
Timur Kabataev

[Crypto Fund 1]

My ticket is № 528902 . Name missmatch ! please help, thanks!

[bencjedi]

I've been waiting 24 hours for verification. How long does it normally take? My DL matches my account info exactly. The process says it takes around 10 minutes to verify. What are they doing? I have not had any error come back yet.

I just see:


Your verification information is currently being processed

Please wait while your information is being verified. Sorry for the inconvenience.
Tips for successful verification:

    Take a fresh selfie, ensure nothing is blocking a full view of your face
    Do not use the same image from your identification documents
    Do not use a professional profile picture
    Do not manipulate the image of your identification in anyway. This includes adding watermarks or blacking out certain information
    Do not crop the image of your ID such that any portion of the ID is removed including edges

Does basic verification work for anyone at this Exchange? I'm just curious if the enhanced verification only happens for US citizens as they are trying to comply with bank laws or something with this antagonizing process.

[rem84]

Please add my ticket #626203 . Name Mismatch issue
Thank you for your help !

[XinXan]

I've been waiting 24 hours for verification. How long does it normally take? My DL matches my account info exactly. The process says it takes around 10 minutes to verify. What are they doing? I have not had any error come back yet.

I just see:


Your verification information is currently being processed

Please wait while your information is being verified. Sorry for the inconvenience.
Tips for successful verification:

    Take a fresh selfie, ensure nothing is blocking a full view of your face
    Do not use the same image from your identification documents
    Do not use a professional profile picture
    Do not manipulate the image of your identification in anyway. This includes adding watermarks or blacking out certain information
    Do not crop the image of your ID such that any portion of the ID is removed including edges

Does basic verification work for anyone at this Exchange? I'm just curious if the enhanced verification only happens for US citizens as they are trying to comply with bank laws or something with this antagonizing process.

Usually it doesn't. Enhanced verification works for almost all countries it just takes months, read the comments here. The automatic process itself shouldn't take more than 10 minutes but you will probably have some error.