Bittrex ignores thousands of clients!

[aquavici]

Hi, 15 days ago they disable my basic verified account with just 0.02288458 BTC & for months I had been trading normally small amounts. I can login but no withdraw or move any coin. Not sure that  2FA trick works for my situation.

My ticket #555400

[Dubis81]

Hi, 10 days ago they disable my basic verified account with just 0,6 LTC & for months I had been trading normally small amounts. I can login but no withdraw or adress any coin. Not sure that  2FA trick works for my situation.
Zoran Pavlovic
My ticket #674748

[Olexsey87]

Could you please add me to the list.

Request #418792

[bencjedi]

A coworker recently went through the enhanced verification. He said he got the same message and took him close to 2 weeks. I imagine the exchange is being inundated with new accounts needing verification to withdraw\manage large balances. Hopefully if this is it (and not an error) I'm in line to get verified sooner than later.

[spandreev]

Count me in

514728 - account verified & enhanced & enabled, 2fa enabled, withdrawal limit 0

[Abiky]

After quite some time now, I've received a response from Bittrex:


Ryan replied:

Dear Evolutiona2,

On behalf of Bittrex I would like to apologize that your support ticket has not yet been resolved. I understand it is frustrating to have an account issue. I want to assure you personally that everyone on my team is working hard to solve this problem.

Due to an unprecedented amount of growth we are experiencing a longer than normal wait time resolving customer requests. I apologize greatly for this extended wait and would like to inform you that we are addressing this issue as quickly possible.

We are actively training new personnel and streamlining our processes to better handle the increased demand. Specifically, in the next week, Bittrex will be more than doubling our current support staff to handle the growth. The hiring of support agents will continue until we can provide the support our customers expect.

What can you do to help expedite a response from us?

• Duplicate tickets often slow down our agents and their ability to assist our customers. If you submitted two or more tickets for the same issue we kindly ask that you close the newer tickets, leaving your oldest ticket open.

• Using the proper form when submitting a support request is very important. Oftentimes the wrong form can lead to a wrong response and unfortunate delays in solving your tickets.

• If your issue has already been solved, please login to https://support.bittrex.com and delete any duplicate or outstanding tickets. Doing so will greatly enhance our ability to assist other customers.

We understand that waiting can be frustrating and we appreciate your patience and understanding while we scale our support team to handle the increased
demand.

My sincerest apologies,

Ryan Hentz
Director of Support

With this in mind, my hopes are high as probably within the next week I could get Enhanced Verification. As soon as this becomes a reality, I'll be able to withdraw my hard earned Bitcoin and buy the car of my dreams. 

Nonetheless, I hope that others could get their issues solved ASAP since I know that it is frustrating to wait weeks in order to get access to one's funds. That is to say, if Bittrex gets back on track then I will continue to use it for my crypto trades. 

[Alex615]

With this in mind, my hopes are high as probably within the next week I could get Enhanced Verification. As soon as this becomes a reality, I'll be able to withdraw my hard earned Bitcoin and buy the car of my dreams. 

Nonetheless, I hope that others could get their issues solved ASAP since I know that it is frustrating to wait weeks in order to get access to one's funds. That is to say, if Bittrex gets back on track then I will continue to use it for my crypto trades. 

I recieved same message, but I dont hope that it will be so fast...

[NaidjeL]

add please Request #443986 Name Mismatch
47 days do not answer!!!

[mghazaleh]

After quite some time now, I've received a response from Bittrex:


Ryan replied:

Dear Evolutiona2,

On behalf of Bittrex I would like to apologize that your support ticket has not yet been resolved. I understand it is frustrating to have an account issue. I want to assure you personally that everyone on my team is working hard to solve this problem.

Due to an unprecedented amount of growth we are experiencing a longer than normal wait time resolving customer requests. I apologize greatly for this extended wait and would like to inform you that we are addressing this issue as quickly possible.

We are actively training new personnel and streamlining our processes to better handle the increased demand. Specifically, in the next week, Bittrex will be more than doubling our current support staff to handle the growth. The hiring of support agents will continue until we can provide the support our customers expect.

What can you do to help expedite a response from us?

• Duplicate tickets often slow down our agents and their ability to assist our customers. If you submitted two or more tickets for the same issue we kindly ask that you close the newer tickets, leaving your oldest ticket open.

• Using the proper form when submitting a support request is very important. Oftentimes the wrong form can lead to a wrong response and unfortunate delays in solving your tickets.

• If your issue has already been solved, please login to https://support.bittrex.com and delete any duplicate or outstanding tickets. Doing so will greatly enhance our ability to assist other customers.

We understand that waiting can be frustrating and we appreciate your patience and understanding while we scale our support team to handle the increased
demand.

My sincerest apologies,

Ryan Hentz
Director of Support

With this in mind, my hopes are high as probably within the next week I could get Enhanced Verification. As soon as this becomes a reality, I'll be able to withdraw my hard earned Bitcoin and buy the car of my dreams. 

Nonetheless, I hope that others could get their issues solved ASAP since I know that it is frustrating to wait weeks in order to get access to one's funds. That is to say, if Bittrex gets back on track then I will continue to use it for my crypto trades. 

How long ago was your ticket submitted?

[SGmaverick]

Hi,

Could you please add me into the list?

My ticket number is 693103.

Name verification/mismatch issue. Been waiting for a reply and never received one. Any suggestions on how else this can be expedited?

[Finist22]

Could you please add me to the list.

Request #305617


Waiting to disable 2fa for 2 month!

[spark77]

.... waiting for 35 days now .... 

Pls add my ticket no. 433011 to the list

Thx

[donik]

Please add my ticket number as well: Request #569055

It says name mismatch, all documents submitted.

[water292]

Please add my ticket number as well : 544698
Enhanced verification, name mismatch. Thanks

Edit: all documents submitted of course

[Alfa88]

Please add my ticket number as well : 615671
Enhanced verification, name mismatch. Thanks

[Adamyy7]

Please add my ticket number 615915
Name mismatch - no one replying me,
Waiting since December 4

Thanks

[jhy0791]

#504588 solved. 2FA works. I did it three time, and finally got verified. Hope all of you get verified soon

[lasso101]

Please add my ticket number 721729.
Enhanced verification, name mismatch.

All documents submitted as requested.

Thanks!

[oli123]

I will definitely try this procedure and let you know how it goes. I have Bitcons stored on Bittrex, it's nice that the BTC has multiplied since then and I have more USD, but what will help me when I can not move with them.
I do not like the fact that for over three weeks there is no response only Bot responses that send to everyone.

This is my ticket number: 494170
This is Enhanced verification and the problem is name mismatch.

[sma19]

Please add my ticket number 519356.
Enhanced verification, name mismatch.