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[Doogal]

I've had about seven emails come in today, all still from yesterday. Not seeing a speed up. Whoever is in charge of fixing the email issue needs to speak up and give more details other than "back log".

[blackmtl308]

Dear BTC Talk Community,

We are immensely grateful for the love and trust you have shown to FreeBitco.in. Recently, a mail backlog caused delays in withdrawals, and we sincerely apologize for any inconvenience this may have caused. We are pleased to announce that all pending withdrawals have now been successfully processed.

The mail backlog is still ongoing but is slowly being cleared. We have also taken note of your concerns regarding our support services. To address this, we are actively identifying and onboarding new team members dedicated to enhancing our support and ensuring a smoother experience for all users.

Thank you for your continued support and patience.

Best regards,
The FreeBitco.in Team

@freebitco.in PR

What happens with the malicious changes of deposit and withdrawal addresses that occurred?
Are you going to check that too?

Please check the payment of 0.04553747 BTC on 26/04/2024 to a FAKE address 1PopuojqPuoc7wdGnVKqSkzJrpjXeawQp.
TXID: https://www.blockchain.com/en/btc/tx/31812e0df4fcb06cd49b5cb7e17c4336c7ad244fd97ddff55a5acb641b705662.

My Freebitco.in ID: 51895659

[Moreno233]

Great news, freebitcoin was my first contact with Bitcoin, it was the first website I registered for products and services related to Bitcoin.

However, I haven't been able to access my account for years, I can't log in with my bitcoin address/email and password, it says they are incorrect, but when I request a password reset, it doesn't reach my email. I must have some amount in my account.

It is possible you might have forgotten the email address used to signup in the platform, it happens. If you can remember the email, they might send you recovering steps like every other platform do. I don't know if they have inactivity after which accounts will be archived, well you have to approach their support for help as they are the only option available.

I added a balance to my account, it was approved but it was not transferred to the system, for example, it has received 2 confirmations now

Please let us know what happens. Normally it only takes 1 confirmation to have it in your account. Maybe they have made it a higher threshold? They def need to make some changes and this may be one of them?

It took 3 confirmations and was transferred to the account. I have now made a withdrawal request, let's see how long it will take to be processed automatically.

First step accomplished. Give the other time I am sure it will go through just like those of others. You have to also consider the fact that the team will be busy clearing the backlogs, so give them more time and see how it goes. I actually admire your trust in FreeBitcoin to have toped up your balance at this time when many are skeptical. I am also confident that everything will be resolved very soon.

[tbct_mt2]

But all the same it's nice to hear and see a big Bitcoin faucet like freebitico resolve their issues atleast their trust is increased with their resolution to this escalating matter.

I do not think like you.

Resolving an issue or some serious issues is not help to increase their trust or reputation. The best way to defend and increase reputation is don't create issues.

I did not believe FreeBitco.in will turn to a scam site after 11 years of operations but they will need to check their business operation very carefully and find what need to be improved internally. Even they are not scam, incidents like this are not good for their reputation and they will need to avoid it in future.

[varanvaran]

Friends are processed. I expect it to be approved without any problems.

👍👍

[noormcs5]

Resolving an issue or some serious issues is not help to increase their trust or reputation. The best way to defend and increase reputation is don't create issues.

Taking proactive measures is always better than being reactive but no matter how good or trusted the casino is, there will be issues with the customers from time to time and a good casino will resolve them honestly. Also, it matters a lot as to how fast the customer service of the casino is. The players will always create tickets / issues and the casinos will focus on resolving them promptly.

I did not believe FreeBitco.in will turn to a scam site after 11 years of operations but they will need to check their business operation very carefully and find what need to be improved internally. Even they are not scam, incidents like this are not good for their reputation and they will need to avoid it in future.

Well, freebitco will keep serving gamblers for many more years, but this does not mean that we start trusting the site too much and keep a lot of money deposited. Even if the site is trusted, there are chances of hacks and other stuff, beyond the control of the gambling site and one should always keep such possibilities in mind. There is always some sort of risk when you are gambling at a centralized site.

[Lida93]

But all the same it's nice to hear and see a big Bitcoin faucet like freebitico resolve their issues atleast their trust is increased with their resolution to this escalating matter.

I do not think like you.

Resolving an issue or some serious issues is not help to increase their trust or reputation. The best way to defend and increase reputation is don't create issues.

No casino is perfect with absolute immunity from experiencing one or two issues happening, at least not regularly, what's important is how fast and responsive the y get to handle those issues when they do occur. I don't think any reputable casino like freebitco will intentionally want anything short of the positive to tamper with their renowned reputation they have built with the community throughout the years just like that.

Resolving an issue or some serious issues is not help to increase their trust or reputation. The best way to defend and increase reputation is don't create issues.

Taking proactive measures is always better than being reactive but no matter how good or trusted the casino is, there will be issues with the customers from time to time and a good casino will resolve them honestly. Also, it matters a lot as to how fast the customer service of the casino is. The players will always create tickets / issues and the casinos will focus on resolving them promptly.

It's a good one that they  freebitco have been able to take control of the issues and complains... This is technology and there are situations that you can't help but act reactive to it  to get to the root of the problem.  And It's great to know that users have started dropping reports of successful withdrawals to that effect.

[ASPSR]

I added a balance to my account, it was approved but it was not transferred to the system, for example, it has received 2 confirmations now

Please let us know what happens. Normally it only takes 1 confirmation to have it in your account. Maybe they have made it a higher threshold? They def need to make some changes and this may be one of them?

It took 3 confirmations and was transferred to the account. I have now made a withdrawal request, let's see how long it will take to be processed automatically.

Thats good.=) Ty for the update. Idk if that will be the new normal or not. It might help their process to delay until 3 confirmations. Many other sites make you wait for 3 or more. Your brave to deposit rn. I personally appreciate you taking one for the team. I see your withdrawing now too. Please continue to update on your experience.

[Doogal]

Feel like I'm a fucking ghost trying to talk to the living here. CAN ANYONE EXPLAIN WHY THEY CAN'T JUST RESET THE EMAIL SYSTEM, START FROM SCRATCH OR EVEN TEMPORARILY INCREASE THE WAIT TIME. Great for all you ducks that use it all the time and have 2fa enabled and the right address but I haven't deposited funds to this site for years and it was supposed to be there for less than a fucking day. No one responds to posts, support emails, fucking nothing. Will NEVER come back to this site again, and mark my words this will happen again. Continuous problems don't just go away in a digital age where thousands of security beaches happen in a day...

[viljy]

We run FreeBitcoin.io and it's quite similar to this one.
FreeBitco.in started in 2013, we in 2017.

As far as I understand, you manage a whole group of sites. Why do I have to register for each one again? Is it not possible to use the same account for all your casinos, which, as I understand it, differ only in the coin on which they operate? It seems inconvenient to me. I wanted to see your other casinos, but I was too lazy to register again every time.

[STT]

I have to agree as Im a great fan of convenience, if you want to facilitate people flowing onto a site make it easy as possible to enter and sign up even casually.        With FBC I never took it seriously at first or anything BTC, I believe my original account was purely based off the cookie no proper details.  

I'm a great fan of Facebook despite hating Facebook purely because once you have an account you can login anywhere in a second without typing in endless drivel about yourself and its fast plus it remembers all the security for you.

Valve does it with steam for those type of sites and maybe a few other places, Twitter is also good for it but facebook is probably the most universal.  

I would also like to state that my transaction finally went through! Faith ~restored!

A tiny trickle of good news, I hope that leads to a flood of people able to say similar.

[rodskee]

Good to hear everything is now back to normal,I never doubted freebitco.in
 since day 1 as they face issues but resolving as soon as they can.hope this will
never happen again and same as their Funtoken issues . To the team congrats
and same as to the users .

[Doogal]

Back to normal.... Fucking sure....

[Saint-loup]

What do you mean? You mean people are too much optimistic? Well I don't know what they call normal and what you consider to be normal as well but I don't think we can except instant withdrawals or very fast withdrawal confirmations any time soon. The platform will certainly stay like that for several weeks or even months from now. Because they seem to encounter problems since the beginning of the year and even since the end of 2023 according to some users in the board. We still have to remain patient I think.

[Tercio]

Well, before I'd say things are "back to normal" and before the faith in Freebitco.in is fully restored I would like to have addressed a couple of things:

• What happened with the server-side scams? Is the security flaw fixed? (https://bitcointalk.org/index.php?topic=320959.msg64067053#msg64067053, https://bitcointalk.org/index.php?topic=320959.msg64015156#msg64015156, https://bitcointalk.org/index.php?topic=5495097.0, https://bitcointalk.org/index.php?topic=5495091.0;dt, https://bitcointalk.org/index.php?topic=5492456.0, and probably others I've missed)
• More transparency on the finances: What is the cold wallet address? Can we have some proof of funds? Working stats page?

[Doogal]

Back to normal.... Fucking sure....

what do you mean?

Emails are still delayed past the limit, they say "back log is bring worked through" but I'm just now getting emails from two days ago, still not able to change address

[ASPSR]

Feel like I'm a fucking ghost trying to talk to the living here. CAN ANYONE EXPLAIN WHY THEY CAN'T JUST RESET THE EMAIL SYSTEM, START FROM SCRATCH OR EVEN TEMPORARILY INCREASE THE WAIT TIME. Great for all you ducks that use it all the time and have 2fa enabled and the right address but I haven't deposited funds to this site for years and it was supposed to be there for less than a fucking day. No one responds to posts, support emails, fucking nothing. Will NEVER come back to this site again, and mark my words this will happen again. Continuous problems don't just go away in a digital age where thousands of security beaches happen in a day...

Your swearing and yelling at who? No one here has had any personal response from fbc. Your asking for a response about your issue but we are all in the same boat as far as information. No one here can help you and i doubt fbc would if they read your post. I dont have 2fa and still got my withdrawal so idk what thats is all about? Your also not telling anyone here anything we dont know about having problems with btc faucets and btc gambling sites. We all know to well how fast you can get screwed. Please, breath. I was angry about all this too. Im still not thrilled with any of it. Its def ok to be angry and post your feelings about all this. I just think you will be more likely to get what you want without all of this.

[ASPSR]

Good to hear everything is now back to normal,I never doubted freebitco.in
 since day 1 as they face issues but resolving as soon as they can.hope this will
never happen again and same as their Funtoken issues . To the team congrats
and same as to the users .

I would def not say back to normal lol.=) Seems headed that way though. I want to soooo badly give my trust back. Ive been a member since way back and have always had a good experience. This web site is def one of the OGs of btc faucets and dice. I remember back when we got ten of thousands of satoshi for one faucet click. I absolutely hope they get this together and really add some support to contact. My fingers are crossed and ill be watching.   

[kotajikikox]

Well, before I'd say things are "back to normal" and before the faith in Freebitco.in is fully restored I would like to have addressed a couple of things:

• What happened with the server-side scams? Is the security flaw fixed? (https://bitcointalk.org/index.php?topic=320959.msg64067053#msg64067053, https://bitcointalk.org/index.php?topic=320959.msg64015156#msg64015156, https://bitcointalk.org/index.php?topic=5495097.0, https://bitcointalk.org/index.php?topic=5495091.0;dt, https://bitcointalk.org/index.php?topic=5492456.0, and probably others I've missed)
• More transparency on the finances: What is the cold wallet address? Can we have some proof of funds? Working stats page?

These are important threads to be addressed directly from their representative because after what had happened ? then need to completely give assurance to their users about the possibilities of these happening again .
I know that freebitcoin.in have been serving their players and investors for long time now and there is no doubt that their name is entitled of respect , but after what had happened there are serious matters that need to  be answered and that will take time for their trust and name to be restored .

[Doogal]

Feel like I'm a fucking ghost trying to talk to the living here. CAN ANYONE EXPLAIN WHY THEY CAN'T JUST RESET THE EMAIL SYSTEM, START FROM SCRATCH OR EVEN TEMPORARILY INCREASE THE WAIT TIME. Great for all you ducks that use it all the time and have 2fa enabled and the right address but I haven't deposited funds to this site for years and it was supposed to be there for less than a fucking day. No one responds to posts, support emails, fucking nothing. Will NEVER come back to this site again, and mark my words this will happen again. Continuous problems don't just go away in a digital age where thousands of security beaches happen in a day...

Your swearing and yelling at who? No one here has had any personal response from fbc. Your asking for a response about your issue but we are all in the same boat as far as information. No one here can help you and i doubt fbc would if they read your post. I dont have 2fa and still got my withdrawal so idk what thats is all about? Your also not telling anyone here anything we dont know about having problems with btc faucets and btc gambling sites. We all know to well how fast you can get screwed. Please, breath. I was angry about all this too. Im still not thrilled with any of it. Its def ok to be angry and post your feelings about all this. I just think you will be more likely to get what you want without all of this.

Look at my previous posts. Not all of them were this level of frustration. Was getting real sick of everyone giving them a pass just because they posted, and pending deposits were cleared. I don't want this to get buried while me and others are still not getting access to their money. I can't be the only one. This is still not "normal". And still there is no word on how long it will be until this "back log" of AUTOMATED emails is cleared. And still no one with knowledge on how these automated systems work can explain why there is such a back log, or why it can't just be cleared and reset. Like do they even really have access to the back end? Why is it that the emails with the longer limits (specifically the address change) are the ones that take the longest to get to me. Still seems shady AF. Trust me, I'll be back in this forum the instant I get the deposit to tell the world, but making posts about the email system was being completely ignored by all, "never doubted freebitco in the first place" and such. The 2fa thing was a metric used by others in the forum when stating they got their withdrawals, my issue is the address on my profile. Logging in is not a problem, but I know others have posted they can't log in without 2fa. Just trying to give as much info as everyone else. And just like you said, you got your withdrawal, I have not. And this would be way better handled if there was legitimate support like there used to be in the past. Great you're going to hire someone new, when? I have been back and forth between this forum, the website, and email for the past two days constantly refreshing, paranoid I'm gonna miss some email. Haven't slept worth shit so forgive my lack of patience with this bull crap.