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[BitcoinGirl.Club]

TheQuin is currently focusing on fraud prevention across our multiple properties

We've been there.
It's impossible to stop fraudulent traffic when you don't change the way the site operates.

We were criticized when we changed the hourly roll to a daily roll but that's what saved our faucets.

If you want to overcome this fraudulent activity (and don't end up like freedoge.co.in had to shut down) you need to start changing your business model. First of all paying 3 sats at minimum roll is a pure suicide and doing it on a hourly basis is a disaster waiting to happen.

Change your business model first, then worry about how to stop the remaining fraudulent activity. The change itself will deter fraudsters from draining your Bitcoin reserves.

Hopefully TheQuin and their partners are reading it. It's not always easy to make such decisions when you are too comfortable with years long site operation but at some point a massive chance is needed for longevity of a project. I hope to see some changes are coming soon from the team.

[JollyGood]

Well, there does not seem to be any announcements about the website/business either being sold or under new management and they seem to be using the same account that was created in 2019 therefore I think it is safe to say that scenario can be discounted.

Apparently freebitco.in PR already stated TheQuin has been moved on to other duties away from the forum.

I am not sure if they will be able to regain trust again after all that has happened recently.

That's why I'm going to ask the following questions:

1 - Is FreeBitco.in still owned by the same people?

2 - if TheQuin is really part of the website and support, why doesn't it appear to explain the technical aspects that are behind these problems and has to send you to do this task when you are not from support but from marketing?

[STT]

Ive worked customer service in prior jobs and its entirely feasible for people to want to move on from dealing with the same complaint every day for years.   It is an unfortunate burden that has to be dealt with none the less but staff changing their jobs is a normal aspiration tbh.    The turn over where I worked was gigantic, I only liked the tech support side of it.

But I am amazed that people just accept wild claims without any real proof. I've played the Free Roll game for about 8 years and never won above the 3rd level

Ive played a long time not won the top prize I'd surely notice/remember.    Im way above 10k spins might be even 20k yep I just checked is 21k   But I would still have to say having studied stats for maths thats  still within the normal range of probability.

  Same as any popular game the odds on extreme prizes make it harder then you might imagine, just pascals triangle or similar game to get the outer edges as a prize is so dam unlikely.

[Eternad]

TheQuin is currently focusing on fraud prevention across our multiple properties and is no longer active on the forum. Customer support will now be handled by a professional team.

Best regards,
The FreeBitco.in Team

Source: Trust me bro

This doesn’t change anything here. People trust thequin than you since you just recently step up from marketing role to support after receiving negative feedback from DT. You are just ignoring all concerns few weeks ago if I remember correctly.

The one who should made this kind of announcement should be thequin itself since he is the one who front in the forum before. How hard to do posting an announcement same like what you type using his forum account?

People is asking one simple task while you are just making the transition of position so complicated.

[Saint-loup]

We've been there.
It's impossible to stop fraudulent traffic when you don't change the way the site operates.

We were criticized when we changed the hourly roll to a daily roll but that's what saved our faucets.

If you want to overcome this fraudulent activity (and don't end up like freedoge.co.in had to shut down) you need to start changing your business model. First of all paying 3 sats at minimum roll is a pure suicide and doing it on a hourly basis is a disaster waiting to happen.

Change your business model first, then worry about how to stop the remaining fraudulent activity. The change itself will deter fraudsters from draining your Bitcoin reserves.

Are you sure about that? AFAIK the main goal of their faucet is to attract people in order to make them play at their paying games (dice game, lotteries and sport betting) and eventually to buy some of their FUN tokens. But if their faucet offers very small rewards, they won't attract people who have interesting purchasing power. TBH, I don't think they will attract much people from developed countries with rewards lower than 3 sats per claim (even if you can claim it every hour). It's only $0.002. I'm currently receiving 60sats per free rolls thanks to the bonus I earned and I don't do it every hour, because I don't think it worths it when I'm doing something else.

[uneng]

We have conducted a thorough review and found no issues on the website. It is possible that specific users may have encountered problems due to viruses or plugins they installed, which are beyond our control.

Isn't it too much coincidence that many high rollers who won the wagering contest (and only them) had their accounts legitimacy compromised by a malicious script which was deflecting their funds to external unknown wallets?

If the issue with malicious script were a generic issue faced by random users, then we could think that it had something to do with external plugins installed by the users themselves (probably plugins related to gambling bots).

But since only specific whales were targeted, it really seems to have been a more elaborated attack against determined platform's users, who the hackers knew to be more profitable to steal from, instead of focusing on random accounts from micro earners containing dust of satoshis, for an example.

[Get-Paid.com]

Are you sure about that? AFAIK the main goal of their faucet is to attract people in order to make them play at their paying games (dice game, lotteries and sport betting) and eventually to buy some of their FUN tokens. But if their faucet offers very small rewards, they won't attract people who have interesting purchasing power. TBH, I don't think they will attract much people from developed countries with rewards lower than 3 sats per hour. It's only $0.002. I'm currently receiving 60sats per free rolls thanks to the bonus I earned and I don't do it every hour, because I don't think it worths it when I'm doing something else.

1000% sure.
We warned about the issues 3 months ago already:

https://bitcointalk.org/index.php?topic=5487189.0

A new video is coming up today.

[Saint-loup]

1000% sure.
We warned about the issues 3 months ago already:

https://bitcointalk.org/index.php?topic=5487189.0

A new video is coming up today.

Thank you. I will watch it later and reply onto your dedicated thread. But we shouldn't forget they are using a "decay" system too, with penalties for users who never play at any of their paying games. So before reducing basic rewards to anyone and becoming less attractive, they could maybe increase their penalties for the "bad customers". If you are not a very bad bettor, you can quite easily avoid decay penalties and even getting bonuses, without losing much money if any IMO. So there is no excuse to become a "bad customer" penalized.

[Get-Paid.com]

Thank you. I will watch it later and reply onto your dedicated thread. But we shouldn't forget they are using a "decay" system too, with penalties for users who never play at any of their paying games. So before reducing basic rewards to anyone and becoming less attractive, they could maybe increase their penalties for the "bad customers".

Of course.
Anything that will sustain the business and will help them (and us) make money is going to resolve the problems.
It could be this suggestion and more, the trouble is nothing was done so far, at least not from the front end.

[soslex]

We have conducted a thorough review and found no issues on the website. It is possible that specific users may have encountered problems due to viruses or plugins they installed, which are beyond our control.

Isn't it too much coincidence that many high rollers who won the wagering contest (and only them) had their accounts legitimacy compromised by a malicious script which was deflecting their funds to external unknown wallets?

If the issue with malicious script were a generic issue faced by random users, then we could think that it had something to do with external plugins installed by the users themselves (probably plugins related to gambling bots).

But since only specific whales were targeted, it really seems to have been a more elaborated attack against determined platform's users, who the hackers knew to be more profitable to steal from, instead of focusing on random accounts from micro earners containing dust of satoshis, for an example.

I have 2 remarks:

1. The deposit and withdraw attacks were not just targeted against (recent) high rollers. I have not wagered on freebitco.in in months, and my account was still affected. Fortunately, I did not lose any bitcoin, because I did not try to deposit or withdraw when the attacks were taking place; but for a period of ~24 hours my deposit address switched to some unknown address. I have had the same deposit address for years and have not changed it recently, and so I knew immediately that something fishy was going on. After about a day, my deposit address changed back to my normal address.

2. This was absolutely not caused by "viruses or plugins they installed". I have 3 different devices that I use to log in to this site, and my deposit address was switched on every single device. Are you really going to argue that I had the exact same virus on all 3 devices?

I have ~100 messages on this forum, and in nearly all of them I have spoken positively about freebitco.in (they gave me a lambo!). I have to be critical here, though. Blaming users for these recent issues is not cool.

[shield132]

TheQuin is currently focusing on fraud prevention across our multiple properties and is no longer active on the forum.

Thank you for the answer regarding TheQuin. A few more important questions if you don't mind, please. What's the plan with FreeBitco.in Signature Campaign? TheQuin isn't here and you are the PR, so you shoud know.

Customer support will now be handled by a professional team.

That's a good news. Will now users be able to contact customer support via chat from your website? Or will they create a dedicated account on this forum and answer questions occasionally? Or will you still keep email only support?

What's Freebitco's plan about negative trust rating? TheQuin should know how it can damage your business because negative trust means that people will hesitate to gamble on your website. I hope you plan to review and solve each case that has been posted here.

This doesn’t change anything here. People trust thequin than you since you just recently step up from marketing role to support after receiving negative feedback from DT. You are just ignoring all concerns few weeks ago if I remember correctly.

The one who should made this kind of announcement should be thequin itself since he is the one who front in the forum before. How hard to do posting an announcement same like what you type using his forum account?

People is asking one simple task while you are just making the transition of position so complicated.

You are absolutely right. TheQuin can't just disappear. I also don't understand why he can't visit this forum and at least leave a reply here. I can't imagine if he spends his whole life at work in Freebitco.

[16xypjnxlrew]

Thank you. I will watch it later and reply onto your dedicated thread. But we shouldn't forget they are using a "decay" system too, with penalties for users who never play at any of their paying games. So before reducing basic rewards to anyone and becoming less attractive, they could maybe increase their penalties for the "bad customers". If you are not a very bad bettor, you can quite easily avoid decay penalties and even getting bonuses, without losing much money if any IMO. So there is no excuse to become a "bad customer" penalized.

Do you have this "decay" formula?

[ixi1234]

I have 2 remarks:
1. The deposit and withdraw attacks were not just targeted against (recent) high rollers. I have not wagered on freebitco.in in months, and my account was still affected. Fortunately, I did not lose any bitcoin, because I did not try to deposit or withdraw when the attacks were taking place; but for a period of ~24 hours my deposit address switched to some unknown address. I have had the same deposit address for years and have not changed it recently, and so I knew immediately that something fishy was going on. After about a day, my deposit address changed back to my normal address.

2. This was absolutely not caused by "viruses or plugins they installed". I have 3 different devices that I use to log in to this site, and my deposit address was switched on every single device. Are you really going to argue that I had the exact same virus on all 3 devices?

I have ~100 messages on this forum, and in nearly all of them I have spoken positively about freebitco.in (they gave me a lambo!). I have to be critical here, though. Blaming users for these recent issues is not cool.

Thanks for your remarks. There are more and more of us. I also tried to log into my profile from different devices (ios, Android) and the situation did not change with the substitute deposit and withdrawal address.

[piebeyb]

This doesn’t change anything here. People trust thequin than you since you just recently step up from marketing role to support after receiving negative feedback from DT. You are just ignoring all concerns few weeks ago if I remember correctly.

The one who should made this kind of announcement should be thequin itself since he is the one who front in the forum before. How hard to do posting an announcement same like what you type using his forum account?

People is asking one simple task while you are just making the transition of position so complicated.

You are absolutely right. TheQuin can't just disappear. I also don't understand why he can't visit this forum and at least leave a reply here. I can't imagine if he spends his whole life at work in Freebitco.

Previously, Thequin was active on this forum when there were lots of complaints and problems, but for some reason I was wondering what the reason was that made him not explain anything on this forum, even though the entire community already trusted him to handle problems and complaints about this site, but instead I took The conclusion must be that there is a problem that we don't know about so he never comes back and explains anything to the community and active users of this forum. I only saw him active again on May 23.

I still can't believe he left this forum and got a new assignment or something else, but it's important in dealing with all the problems and complaints in this thread, at least looking for a replacement team for him who is really more responsive and responsive in handling every case, I trust everyone will surely gradually forget about Thequin when there is a replacement for him who is more active in this thread. all freebitcoin users are definitely waiting for their representatives to be active on this forum.

[Betwrong]

Is Gratefully see answerw from you, thanks for atention.
it help us on our trust.

I don't know how long it is happening but I see their trust page of the forum has been ruined. The only action they can take is to fix everything and then come back. I am hopeful that it's not intentional but the technical problem causing all these to them. I feel like they are indeed in trouble and trying hard to fix it.

I still don't understand why so many people are saying something like this? People like you, @BitcoinGirl.Club, people that I trust.

What's exactly wrong with the site?

My experiences over the past months: I can easily log in, I can easily exchange my reward points for WoF spins:



I can withdraw my money from the site without any problems. I did so a month ago and I even easily changed my withdrawal address.

The disappearance of TheQuin worries me. But, apart from that, what's wrong with the site?

[StelioKontos]

I still don't understand why so many people are saying something like this? People like you, @BitcoinGirl.Club, people that I trust.

Maybe a competitor trying to ruin the reputation of a competing service?

I've been very active on the site years ago but now I barely free roll once a week maybe, life priorities took over unfortunately.
Never had an issue years ago, neither I noticed any issue lately in the spare usage. Interests are added to the balance, never noticed strangeness happenning on the balance.
However I only deposited from other faucets, never withdrawn so far, so I still have to confirm on my skin if the site is legit in that aspect... but I read of others who've done successfully so I'm confident :v

[Fivestar4everMVP]

Is Gratefully see answerw from you, thanks for atention.
it help us on our trust.

I don't know how long it is happening but I see their trust page of the forum has been ruined. The only action they can take is to fix everything and then come back. I am hopeful that it's not intentional but the technical problem causing all these to them. I feel like they are indeed in trouble and trying hard to fix it.

I still don't understand why so many people are saying something like this? People like you, @BitcoinGirl.Club, people that I trust.

What's exactly wrong with the site?

My experiences over the past months: I can easily log in, I can easily exchange my reward points for WoF spins:



I can withdraw my money from the site without any problems. I did so a month ago and I even easily changed my withdrawal address.

The disappearance of TheQuin worries me. But, apart from that, what's wrong with the site?

May be you have been really active and following discussions on this thread, I will get you up to date with what possible lead to the issue that freebitco is currently facing on this forum with their reputation.

Some time ago, some users, maybe good number of them actually; who requested withdrawal of their funds from their freebitco account, had their withdrawal request process to another bitcoin address, address different from the one they submitted, and all that this affected obviously lost their money.

Some other users, (I read one compliant on this particular matter actually) who tried depositing to their freebitco account never had the deposit credited, even when the deposit transaction had gained a lot of confirmation on the blockchain, and several days past, their deposit was not credited.

And to make matters worst in the midst of all this problem, there was no customer support to say what is really going on, and proffer a possible solution and resolution to the affected users, freebitco reps on this forum (TheQuin and others) were no where to be found, even when TheQuin came to the forum, he never replied to any of the complaints..

I guess now, you should know how this whole freebitco reputation issue started.

[arwin100]

Is Gratefully see answerw from you, thanks for atention.
it help us on our trust.

I don't know how long it is happening but I see their trust page of the forum has been ruined. The only action they can take is to fix everything and then come back. I am hopeful that it's not intentional but the technical problem causing all these to them. I feel like they are indeed in trouble and trying hard to fix it.

I still don't understand why so many people are saying something like this? People like you, @BitcoinGirl.Club, people that I trust.

What's exactly wrong with the site?

My experiences over the past months: I can easily log in, I can easily exchange my reward points for WoF spins:



I can withdraw my money from the site without any problems. I did so a month ago and I even easily changed my withdrawal address.

The disappearance of TheQuin worries me. But, apart from that, what's wrong with the site?

Maybe they are still worried about the situation happening on the casino since even by know there's still no representative showing up or at least TheQuin coming up here to clear up the doubts of people.

Yeah we see that there are some people posting that their withdrawals has been process but we cannot erase the fact that there's still an issue happening. But if there's a new representative will be active here or TheQuin comeback then maybe all the worries of people will be eliminated and people will get back to their activities then forget about the issues happened.

Also it seems there's a smear campaign spreading and maybe they try to attack freebitco.in that's why its important that there's someone from them come here to clarify the issue so that people will not get worried about the situation happening on their casino.

[adultcrypto]

I don't know how long it is happening but I see their trust page of the forum has been ruined. The only action they can take is to fix everything and then come back. I am hopeful that it's not intentional but the technical problem causing all these to them. I feel like they are indeed in trouble and trying hard to fix it.

I still don't understand why so many people are saying something like this? People like you, @BitcoinGirl.Club, people that I trust.

What's exactly wrong with the site?

My experiences over the past months: I can easily log in, I can easily exchange my reward points for WoF spins:

There have actually been issues with a lot of the users and the team even admitted it. Some with 2FA and email notification, some unable to login or process withdrawals, the issues were just much. Perhaps you were lucky not to be one of those affected. Good thing is that they tried their best to solve the issues on individual basis but their communication about the whole thing was poor and they left the customers to guess what might be the problem.

The disappearance of TheQuin worries me. But, apart from that, what's wrong with the site?

This is the part that scares me the most because he was very active on the forum before, attending to the issues of people. Assuming he left the team, it would have been good he made that known to the community that hold him in high esteem.

[AbuBhakar]

I can withdraw my money from the site without any problems. I did so a month ago and I even easily changed my withdrawal address.

I think you missed the days when withdrawal is not working. Everything is fixed now with delay withdrawal if you just try the casino just now.

The disappearance of TheQuin worries me. But, apart from that, what's wrong with the site?

AFAIK, those players that considered as high roller are those players that is affected with the security issue since the hacker probably manage to sent them malware through email since their info is available on the leaderboard winner of freebitco.in contest. Normal players or casual player is not affected so far.