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Nejc Kodric (BitStamp.net) (OP)
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February 10, 2012, 08:26:00 PM |
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Do any other exchanges redeem your bitstamp codes? I have no interest in dealing with MTGox.
Hello cryptoanarchist, Unfortunately not at the moment. However Bitstamp should soon be available on Bitinstant, so that will cover all the big exchanges and payment processors. Best regards, Nejc Kodric www.BitStamp.netQuestions? -No problem! Mail me nejc.kodric@bitstamp.net |
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Pontius
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March 07, 2012, 08:36:54 AM |
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Using Bitstamp for about 10 days now I'm quite pleased. Very clean and functional design. Very good job, Nejc.
To improve liquidity I'd suggest a volume discount on the trading fee (like MtGox has).
Second I'd love see a "trailing stop order" as an additional order type on Bitstamp. Maybe you could implement IOC and FOK as additional order codes too.
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cryptoanarchist
Legendary
 Offline
Activity: 1120
Merit: 1003
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March 08, 2012, 07:57:59 PM |
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I can't withdraw funds: Dear Xxxxx Xxxx,
We regret to inform you that your withdrawal request has been rejected.
Reason:
We are sorry to inform you that we must reject your MtGox withdrawal due to latest funding problems with MtGox. We have our funds stuck on a way to MtGox HSBC bank account.
Please keep in mind that we are working in interests of our customers and are trying to solve this issue as soon as possible.
We are sorry for any inconvenience caused by this.
Best regards,
Bitstamp support
If you have any questions regarding Bitstamp exchange service please read our FAQ or send us an email. Our support staff will be more than happy to assist you.
Best regards,
Bitstamp team |
I'm grumpy!!
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Nejc Kodric (BitStamp.net) (OP)
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March 08, 2012, 09:22:31 PM |
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Using Bitstamp for about 10 days now I'm quite pleased. Very clean and functional design. Very good job, Nejc.
To improve liquidity I'd suggest a volume discount on the trading fee (like MtGox has).
Second I'd love see a "trailing stop order" as an additional order type on Bitstamp. Maybe you could implement IOC and FOK as additional order codes too.
Thank you for your suggestions! They are in our near future plans. Best regards, Nejc Kodrič |
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Nejc Kodric (BitStamp.net) (OP)
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March 08, 2012, 09:24:22 PM |
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@cryptoanarchist
We have successfully resolved this issue. MtGox withdrawal is now available.
Please try your withdrawal request again.
Sorry for inconvenience.
Best regards,
Nejc Kodrič
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Pontius
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March 13, 2012, 02:52:50 PM |
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Thank you for your suggestions! They are in our near future plans.
Great! Any timeframe for this? Weeks, months or years?  One more thing: In "account/transactions" can you add the exchange rate for funds converted from/to EUR? |
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Krakonos
Member
Offline
Activity: 60
Merit: 10
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May 16, 2012, 05:49:04 PM |
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Hello,
I have some ideas to improvements:
- There is no info as to what withdrawal fee (SEPA) is, besides that in FAQ. It would be nice if it were on the withdrawal site summary (as it is for deposit) or/and at least above the withdrawal form (as it is for international wire)
- Support for username. I don't want to have another userid to remember (and I'm really bad at it)
- Buy/sell should remember last order (that is instant/limit) and direct me to the appropriate form automatically. It is really annoying to click on limit all the time (and I almost never want the instant way).
- The help is useless. Maybe something from FAQ should be structured there? At least a link to FAQ would be nice (I almost did not noticed the link at the bottom)
- A fee overview would be really nice.
- If you'd implement trailing stop order and trailing stop LIMIT order, I would tell everyone around me that you're gods.
Well, that seems to be all for now. Continue in the good job done!
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Tip jar: 1MWj8Etpt3ayLG5AvXwhtEU42szJD2m97z
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Krakonos
Member
Offline
Activity: 60
Merit: 10
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May 18, 2012, 05:32:11 PM |
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Hey, one more improvement idea: trading with more precision than two decimal places. Five would be nice.
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Tip jar: 1MWj8Etpt3ayLG5AvXwhtEU42szJD2m97z
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h00ters
Newbie
Offline
Activity: 22
Merit: 0
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June 18, 2012, 01:13:18 AM |
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Hate to bring up an old thread, but do you guys answer your email through support?
Your math is incorrect for limit orders.
I want 12btc for 6.15, you say it will cost me $74.17, my math shows as $73.80. A $0.37 difference. Wtf is up here? Can you please explain?
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kakobrekla
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June 18, 2012, 01:46:38 AM |
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Hate to bring up an old thread, but do you guys answer your email through support?
Your math is incorrect for limit orders.
I want 12btc for 6.15, you say it will cost me $74.17, my math shows as $73.80. A $0.37 difference. Wtf is up here? Can you please explain?
Looks like fee is included in there. https://www.bitstamp.net/fee_schedule/ |
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h00ters
Newbie
Offline
Activity: 22
Merit: 0
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June 18, 2012, 02:16:39 AM |
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Hate to bring up an old thread, but do you guys answer your email through support?
Your math is incorrect for limit orders.
I want 12btc for 6.15, you say it will cost me $74.17, my math shows as $73.80. A $0.37 difference. Wtf is up here? Can you please explain?
Looks like fee is included in there. https://www.bitstamp.net/fee_schedule/DOH! I looked all over for this, dunno why I could not find it. TYVM!  So a suggestions guys...... So little confusing... I do a limit order... it shows the fee and I submit my order... then when I look at open orders.... the order value does not show their fee. They need to either add the fee, or put in another column that shows the fee, with a TOTAL, and not just the order value.. soo confusing.... |
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vuce
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July 20, 2012, 10:22:08 AM
Last edit: July 20, 2012, 11:20:24 AM by vuce |
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Does anyone know how long it takes for bitcoins to appear in the account? It says 3 confirmations, but I'm on 6 9 and they're still not showing up. Thanks in advance.
nevermind
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Stephen Gornick
Legendary
Offline
Activity: 2506
Merit: 1010
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July 28, 2012, 07:34:09 PM |
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I see on the deposit page: * EU, Euro zone countries (17)
Austria, Belgium, Cyprus, Estonia, France, Finland, Germany, Greece, Ireland, Italy, Luxembourg, Malta, Netherlands, Portugal, Slovak Republic, Slovenia and Spain.
* EU, non-Euro zone countries (10)
Bulgaria, Czech Republic, Denmark, Great Britain, Hungary, Latvia, Lithuania, Poland, Romania and Sweden.
* EEA zone countries (charged with standard wire fee)
Iceland, Norway, Liechtenstein, Monaco and Switzerland.
Your SEPA deposit will be credited in 1 - 3 business days. All funds transferred in EUR will be converted to USD, free of charge. Check our current exchange rates here. So transfers from Switzerland, for instance. They would be SEPA direct debits after the Swiss bank converts to EUR? (which Bitstamp then converts to USD?) |
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layyen
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July 29, 2012, 05:53:04 AM |
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great service, as beginer used mtgox... but after some time, and hearing about many btcs stolen from them.. looked for another exchange, found bitstamp, and now i am using it for about 3 months, and i can say i like it very much.. keep going this way  |
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Nejc Kodric (BitStamp.net) (OP)
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July 30, 2012, 01:19:25 PM |
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So transfers from Switzerland, for instance. They would be SEPA direct debits after the Swiss bank converts to EUR? (which Bitstamp then converts to USD?)
Yes but please note that Switzerland is not full member of SEPA zone so transfers in EUR carry out same fee as international bank wires. We can accept/send in CHF, EUR or USD from/to Switzerland. Fee is always the same - $15 (deducted when amount is in USD) Please let me know if you have any further questions. great service, as beginer used mtgox... but after some time, and hearing about many btcs stolen from them.. looked for another exchange, found bitstamp, and now i am using it for about 3 months, and i can say i like it very much.. keep going this way Thank you very much! We appreciate your feedback. Best regards, CEO, Nejc Kodrič Bitstamp d.o.o. |
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Stephen Gornick
Legendary
Offline
Activity: 2506
Merit: 1010
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July 30, 2012, 06:02:46 PM |
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We can accept/send in CHF, EUR or USD from/to Switzerland.
But so that the terminology is clear. If I had a Swiss bank account and was sending funds to Bitstamp, I could do a SEPA direct debit but that is in EUR only, right? And then otherwise, from that Swiss bank account I could instead do an international wire, and then send either EUR or USD. Am I describing the transfer methods correctly? |
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MiningBuddy
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July 30, 2012, 06:08:51 PM |
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Just want to drop by and commend these guys/gals on their hard work. Keep up the great customer service and I'm sure you'll have many more customers coming your way Very happy customer here! 10/10 |
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Nejc Kodric (BitStamp.net) (OP)
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July 30, 2012, 07:48:45 PM |
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But so that the terminology is clear.
If I had a Swiss bank account and was sending funds to Bitstamp, I could do a SEPA direct debit but that is in EUR only, right? And then otherwise, from that Swiss bank account I could instead do an international wire, and then send either EUR or USD.
Am I describing the transfer methods correctly?
Yes, SEPA transfers can be done ONLY in EUR currency. If you have Swiss bank account with EUR balance you can transfer via SEPA. Your funds will be then converted to USD on our end and then added to your bitstamp balance. But since Switzerland is only member of SEPA but not EU, transfers are charged with standard international wire fee. You can also send internatonal wire in CHF and we will convert it to USD. Please let me know if I answered your question. Just want to drop by and commend these guys/gals on their hard work. Keep up the great customer service and I'm sure you'll have many more customers coming your way Very happy customer here! 10/10 Thank you very much for leaving your feedback. Much appreciated! Best regards, CEO, Nejc Kodrič Bitstamp d.o.o. |
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Stephen Gornick
Legendary
Offline
Activity: 2506
Merit: 1010
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July 30, 2012, 10:52:15 PM |
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If I had a Swiss bank account and was sending funds to Bitstamp, I could do a SEPA direct debit but that is in EUR only, right? And then otherwise, from that Swiss bank account I could instead do an international wire, and then send either EUR or USD.
Am I describing the transfer methods correctly?
Yes, SEPA transfers can be done ONLY in EUR currency. If you have Swiss bank account with EUR balance you can transfer via SEPA. Your funds will be then converted to USD on our end and then added to your bitstamp balance. But since Switzerland is only member of SEPA but not EU, transfers are charged with standard international wire fee. You can also send internatonal wire in CHF and we will convert it to USD. Please let me know if I answered your question. Yup, that sure does. I'm presuming SEPA transfers are less expensive to the accountholder than the cost for an international wire transfer. So even though Bitstamp charges the same fee, overall including the wire fee on the sending side it is less expensive as SEPA. And it is probably easier to do a SEPA transfer using online banking whereas an International wire might be a little more hassle. |
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