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Author Topic: www.BITSTAMP.net Bitcoin exchange site for USD/BTC  (Read 206075 times)
juhakall
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November 20, 2013, 09:04:59 PM
 #801

Hasek or anyone else in charge.

What's up with the broken commission fees? Are you going to compensate the trading fee loss back to customers? What's the deal with huge lag when cancelling open orders?

+1 on this.


Also, just an FYI to anyone doing wires to USA - there appears to be a consistent "intermediary bank" wire charge of $27.  I've done 2 withdrawals in the past month and both were hit with that fee, and I've confirmed it is on on my bank's end.

He already explained it:

The fee has been reset and is now being recalculated which takes 2 seconds per every user(after maintenance server has to re-calculate the last 30days of trading for every user).

While the fee may not be correctly displayed the correct fee is applied when trading. This can be confirmed in your transaction's log.

I haven't verified that the correct fee is actually applied, since I already emptied my account.
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massimies
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November 20, 2013, 09:22:34 PM
 #802

Confirmed. Commission fees are correct even when it shows 0.5% commission rate on account balance page.

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Rannasha
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November 20, 2013, 10:10:01 PM
 #803

Confirmed. Commission fees are correct even when it shows 0.5% commission rate on account balance page.

Confirmed as well. There's still a slight issue where the site calculates the maximum size of your order based on the incorrect fee-rate. In my case, I placed a market buy with all my available funds, and it correctly applied my 0.4% commission rather than the displayed 0.5%. However, it left me with ~0.1% of my funds, since it computed the size of the order based on the 0.5% fee.

This is a minor issue, but it can be a bit annoying for people that want to fully empty their account (and keep it empty).

accord01
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November 20, 2013, 10:27:30 PM
 #804

for wire transfer's my credit union uses a "intermediary bank"... but it is not in the form.    Does that matter?
hazek
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November 20, 2013, 11:14:19 PM
 #805

for wire transfer's my credit union uses a "intermediary bank"... but it is not in the form.    Does that matter?

Yes it does. With credit unions usually you need to enter the intermediary bank as the bank and the credit union as the beneficiary, you need to enter the credit union's bank account number at the intermediary bank as the IBAN/account number and the intermediary's SWIFT code and then in further instructions you need to enter "FFC your name, account number your_number"

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caiomsbr
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November 20, 2013, 11:54:09 PM
 #806

Dear Hazek,

I submitted a support ticket since about 30 hours ago but not yet a single word from Bitstamp as we speak.

I use Astropay on a daily basis and I've been able to purchase HUGE AMOUNTS of bitcoin.. Enough to tell you than the system works absolutely fine and fast. But in the yesterday event when bistamp crashed, I had an ongoing transaction of 400 USD, and when ASTROPAY was returning successfully from my online banking to reach Bitstamp's Astropay API page to credit the fund, it just simply showed a page stating the information below and my funds were not credited!!

www.bitstamp.net
owner has denied your access to the site.
hr
Incident ID 168000670006536119-5467033807408****
Your IP Address 186.205.***.***
Proxy IP 199.83.***.***
Proxy ID 10168
Error Code 16
Error Name Security error (code 16)
Error Description This request was blocked by the security rules

I have uploaded screenshots on the ticket but since it has about 30 hours I'm becoming worried of when would you release those funds to me. I'm NOT FUNDING any more (but I really needed to) just because I fear I could complicate things even more if I do.

I have already sent email to astropay with the same screens including order ID and probably they might also have tried to reach you internally to inform you some way that that token's been paid.

Sorry for my bad english..
Caio
OooOMan
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November 21, 2013, 06:44:22 AM
 #807

Problems with the Commission rate still not solved.
Commission rate changed to maximum 0.50% and ignore new trades.

Does anyone have a similar problem?
8fold
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November 21, 2013, 07:19:59 AM
 #808

Problems with the Commission rate still not solved.
Commission rate changed to maximum 0.50% and ignore new trades.

Does anyone have a similar problem?

See this.
bitdude
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November 21, 2013, 07:37:23 AM
 #809

My deposit from 11th still not credited, 60 hours since last reply from support Sad

Edit: Finally an answer that it will be credited in 1 day. Good.
CryptoCluster
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November 21, 2013, 12:28:55 PM
 #810

How long does it currently take to verify an account?

"The cumulative development of a medium of exchange on the free market — is the only way money can become established. ... government is powerless to create money for the economy; it can only be developed by the processes of the free market." M. N. Rothbard
leogdesouza
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November 21, 2013, 01:24:50 PM
 #811

It took me a couple of days.

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caiomsbr
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November 21, 2013, 01:27:44 PM
 #812

It's been 43 Hours since I open the support ticket and only silence so far!! Can I get a little glance at the situation Bitstamp?
bitcoinmarketmaker
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November 21, 2013, 03:56:54 PM
 #813

I would like to report that for my account activities all seems to be back to normal.

In the last 16 hours, I have been successfully able to:
- deposit and withdraw btc
- received emails without any delays regarding deposits/withdrawals
- an international wire transfer (withdrawal USD) requested today, moved from status "Waiting for processing" to "Finished" in less than 3 hours

The only thing that is not correct yet is the listing for the fee and the listed usd volume amount, but that is no problem, because Hazek has answered to that concern here https://bitcointalk.org/index.php?topic=38711.msg3652673#msg3652673.

Just a report for my situation.

I hope that the issues for everybody else are also solved soon !!!

boozezela
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November 21, 2013, 04:53:53 PM
 #814

Apologies, as I stated a few pages ago, we are waiting for our international tests to confirm the issues are resolved before making an announcement. I expect this to happen tonight or tomorrow morning.

This is how a company communicates with customers, watch and learn:
https://twitter.com/NodeStatus

They don't hide problems, they report them openly every single time. Also they are able to reply to questions and tickets in less than 4 hours.

I understand that this could be a cultural issue, but there is no need to hide things from customers like in the past when the communist party and the iron curtain were very well established in Central and Eastern Europe.

Do you have an issue with the visualisation of the fees? Fine. Sh*t happens. Spend 5 f*cking seconds twitting about it and then copy&paste the same message on your facebook page and on the news page as well.



accord01
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November 21, 2013, 04:57:37 PM
 #815

Regarding cash withdrawals, does "withdrawal confirmed" mean withdrawal processed?
caiomsbr
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November 21, 2013, 06:17:28 PM
 #816

47 Hours AND NO SINGLE ANSWER .. Maybe staff is rich and is spending money on the beach with cars, girls and so on... And wouldn't have 5 seconds to tweet or respond to tickets..

I'm pretty upset since I followed normal steps which I had always followed flawlessly and 47 HOURS and no single: "Ok, we're looking into it" - 5 simple words just to make sure we're not cattles

I have 400 USD stuck between 2 companies 48 hours ago: Astropaycard.com <-> Bistamp

Caio
bitdude
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November 21, 2013, 07:05:25 PM
 #817

Finally, money credited! Good.
leoragraves666
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November 21, 2013, 10:46:23 PM
 #818

At this point, all is excellent. Bitstamp is rocking again   Grin

PC & Mac repairs
philX
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November 22, 2013, 12:19:24 AM
 #819

No, not everything is good at all. Bitstamp is making me really mad. I can't wait to switch to one of the newer exchanges that seem to mushroom.  Angry
boozezela
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November 22, 2013, 01:47:36 AM
 #820

At this point, all is excellent. Bitstamp is rocking again   Grin

Not even remotely close: with the fees discrepancy the exchange is not able to use all your USD balance when you buy BTC, buying less BTC and leaving you with unspent USD.

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