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Author Topic: www.BITSTAMP.net Bitcoin exchange site for USD/BTC  (Read 205940 times)
oda.krell
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November 19, 2013, 10:18:30 PM
 #701

Just pathetic. What's even more pathetic than the lag in transfers and today's total clusterfuck is the fact that the co-founder is a moderator on these boards but not even able to give at least some sort of brief life sign explaining what the heck is going on (despite being active and constantly logging in here today, last one 8 p.m.).

I can't facepalm my face enough for such an unprofessional conduct of business.

God, I'm longing for the day some real players step up with a reliable, professional exchange and stomp these amateur exchanges to the ground. You'd think with a market cap of 8 billion the time for serious business has come. But nah, let's just run our exchanges like drunken apes. So frustrating.

I'm also not happy with the communication of Bitstamp. A short note on twitter is the least they could do, even if they can't fix the problem immediately.

That said, you're maybe not entirely fair about the "all exchanges are run by drunken apes". A major reason for exchange downtimes appear to be DDoS attacks. The sites don't handle them well, true, but then again, which (non bitcoin) sites do you know that *do* handle DDoS without downtime? The effect is just more spectacular in our case because traders tends to get twitchy when they can't log in and trade.

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leoragraves666
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November 19, 2013, 10:43:34 PM
 #702

Just pathetic. What's even more pathetic than the lag in transfers and today's total clusterfuck is the fact that the co-founder is a moderator on these boards but not even able to give at least some sort of brief life sign explaining what the heck is going on (despite being active and constantly logging in here today, last one 8 p.m.).

I can't facepalm my face enough for such an unprofessional conduct of business.

God, I'm longing for the day some real players step up with a reliable, professional exchange and stomp these amateur exchanges to the ground. You'd think with a market cap of 8 billion the time for serious business has come. But nah, let's just run our exchanges like drunken apes. So frustrating.

I'm also not happy with the communication of Bitstamp. A short note on twitter is the least they could do, even if they can't fix the problem immediately.

That said, you're maybe not entirely fair about the "all exchanges are run by drunken apes". A major reason for exchange downtimes appear to be DDoS attacks. The sites don't handle them well, true, but then again, which (non bitcoin) sites do you know that *do* handle DDoS without downtime? The effect is just more spectacular in our case because traders tends to get twitchy when they can't log in and trade.

This is true. And there is no real protection from a big DDoS, there is better. But they would require googles kind of money.

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CoinArtist
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November 19, 2013, 11:52:43 PM
 #703

Just pathetic. What's even more pathetic than the lag in transfers and today's total clusterfuck is the fact that the co-founder is a moderator on these boards but not even able to give at least some sort of brief life sign explaining what the heck is going on (despite being active and constantly logging in here today, last one 8 p.m.).

I can't facepalm my face enough for such an unprofessional conduct of business.

God, I'm longing for the day some real players step up with a reliable, professional exchange and stomp these amateur exchanges to the ground. You'd think with a market cap of 8 billion the time for serious business has come. But nah, let's just run our exchanges like drunken apes. So frustrating.

I'm also not happy with the communication of Bitstamp. A short note on twitter is the least they could do, even if they can't fix the problem immediately.

That said, you're maybe not entirely fair about the "all exchanges are run by drunken apes". A major reason for exchange downtimes appear to be DDoS attacks. The sites don't handle them well, true, but then again, which (non bitcoin) sites do you know that *do* handle DDoS without downtime? The effect is just more spectacular in our case because traders tends to get twitchy when they can't log in and trade.

Of course, there's no real protection against a large DDoS. If this is causing today's downtimes, no hard feelings because of that (though communication is still pathetic).

However, I don't think DDoS had and still has anything to do with the delay regarding wire transfers since the middle of last week.

The site was running smoothly back then, still more and more reports came in complaining about SEPA transfers not being processed into Stamp accounts. That in combination with today's event just doesn't leave a good impression, i.e. me as a customer is definitely losing trust in their operations. I don't think I really have to explain how important customers' trust is when it comes to attracting mainstream interest and catalysing Bitcoin growth.

I'm quite new to Bitcoin, invested the first time at the beginning of this month. Currently, another batch of my money with which I wanted to buy more coins is somewhere in limbo and not where it's supposed to be, i.e. in my Stamp account.

I've already planned to further increase my investment in Bitcoins beyond that limbo money (basically quadruapling it). However, now I'm of course extremely unsure whether I should still use Stamp in order to get coins for that kind of fiat on the one hand. On the other hand, I'm also pretty unsure about the general development of Bitcoin when exchanges just can't get their act together, meaning I'm starting to ask myself whether I should really invest that much money if this is the current state we're in.

I'm just serving as an example. I think lots of people start developing such doubts when stuff like that goes down, and obviously this will have quite a negative impact on the overall development. That's also part of why I'm pissed and referring to the exchange operators as amateurs - not just because I'm concerned about that limbo money and because I've missed out on a lower price per coin (which I would have gotten if transfers would have been processed normally), but also because all these exchange issues severely hurt the overall development imo.

And certainly keeping your mouth shut if your whole exchange goes south for several hours doesn't really help scattering some of these doubts and getting some trust back.

On a sidenote: At least my coin withdrawal was processed roughly an hour ago, still 4 hours after my request.
leoragraves666
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November 20, 2013, 12:13:54 AM
 #704

I think we will hear soon from them. I am sure they are working round the clock on that software problem, and that the things we get, like your bitcoin withdraw, and my sepa transfer beiing completed today, are done by hand. Altough someone from the staff could drop in a few words since the timing is very very bad.

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arbitrage001
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November 20, 2013, 02:11:55 AM
 #705

Support isn't answering ticket for 6+ hours.

And I am not able to withdraw BTC for 6+ hours.
btcdrak
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November 20, 2013, 02:18:37 AM
 #706

Amazing not even an apology on Twitter now the service is back up. No explanation either. Just like MtGox....
arbitrage001
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November 20, 2013, 02:20:19 AM
 #707

Edit:

Everything is resolved now.

I am able to withdraw and the blockchain did show the transaction.



juhakall
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November 20, 2013, 02:38:17 AM
 #708

I'm not getting any email from Bitstamp, first noticed this when I tried to withdraw BTC. Once I tried to get the 'forgot my password' email to see if anything's coming in, I got locked out of my account because it likely automatically reset my password to something random. How does that work exactly? Will it reset back to my original password if the reset link isn't used in some time? Or do they really just send your new password in the email?
arbitrage001
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November 20, 2013, 03:09:02 AM
 #709

I'm not getting any email from Bitstamp, first noticed this when I tried to withdraw BTC. Once I tried to get the 'forgot my password' email to see if anything's coming in, I got locked out of my account because it likely automatically reset my password to something random. How does that work exactly? Will it reset back to my original password if the reset link isn't used in some time? Or do they really just send your new password in the email?

Contact their support to reset password.

juhakall
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November 20, 2013, 03:16:03 AM
 #710

I'm not getting any email from Bitstamp, first noticed this when I tried to withdraw BTC. Once I tried to get the 'forgot my password' email to see if anything's coming in, I got locked out of my account because it likely automatically reset my password to something random. How does that work exactly? Will it reset back to my original password if the reset link isn't used in some time? Or do they really just send your new password in the email?

Contact their support to reset password.



What if my email service provider (Office365) has blocked their sending address/server due to some mistake? It seems to be very over-enthusiast about that, I just noticed...

Won't be easy to communicate with Bitstamp in that case. I'd like to know which host Bitstamp uses to send emails, so I can ask Office365 support and make sure they aren't blocklisting Bitstamp.

Can others get email from Bitstamp?

EDIT: I tried to create a new account with an email address on a completely different provider. No mail came through.
tdenisenko
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November 20, 2013, 06:07:37 AM
 #711

I'm not getting any email from Bitstamp, first noticed this when I tried to withdraw BTC. Once I tried to get the 'forgot my password' email to see if anything's coming in, I got locked out of my account because it likely automatically reset my password to something random. How does that work exactly? Will it reset back to my original password if the reset link isn't used in some time? Or do they really just send your new password in the email?

Contact their support to reset password.



What if my email service provider (Office365) has blocked their sending address/server due to some mistake? It seems to be very over-enthusiast about that, I just noticed...

Won't be easy to communicate with Bitstamp in that case. I'd like to know which host Bitstamp uses to send emails, so I can ask Office365 support and make sure they aren't blocklisting Bitstamp.

Can others get email from Bitstamp?

EDIT: I tried to create a new account with an email address on a completely different provider. No mail came through.

Yes, I am also not receiving emails from bitstamp.
I wasn't able to withdraw bitcoins because emails never received so I tried to disable email confirmations but that itself also requires an email confirmation so my bitcoins are stuck at failstamp too.

bitdude
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November 20, 2013, 07:36:42 AM
 #712

The site is extremely slow, but works. BTC withdrawal worked for me now including email confirmation. However, my 1000+ EUR deposit has still not been credited.
btcdrak
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November 20, 2013, 08:32:38 AM
 #713

Still no word from Bitstamp officially... terrible service.
morningtime
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November 20, 2013, 08:44:31 AM
 #714

I'm not receiving withdrawal confirmation emails. And the site is excruciatingly slow this morning.

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San1ty
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November 20, 2013, 08:48:39 AM
 #715

Hi Bitstamp,

Please take the time to pop up in here and let us know what's going on.
The lack of communication is kinda scary.

Found my posts helpful? Consider buying me a beer :-)!:
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terrapinflyer
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November 20, 2013, 10:04:58 AM
 #716

Let me log in just now but getting

Oops!
Internal Server Error

Awesome.
leoragraves666
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November 20, 2013, 10:08:35 AM
 #717

DDoS is really boring. It worked overnight, but now we are back again to square zero

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btcdrak
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November 20, 2013, 10:09:54 AM
 #718

Let me log in just now but getting

Oops!
Internal Server Error

Awesome.

Up/down/timeout/internal server error/incapsula interstatial

no API at ALL/no idea what trades are or are not being executes/site up/site down/no communication/sometimes site loads then gone again....

CRAPPY SERVICE.

Just tell us what the ^$%& is going on. How hard is it for someone to tweet once?
terrapinflyer
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November 20, 2013, 10:17:20 AM
 #719

I was able to get a withdraw requst out waiting on email confirmation now...

*edit*

Got email request and confirmed now waiting to be processed.
Ill take my coins and wait till they figure this all out...
bitcoinmarketmaker
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November 20, 2013, 10:17:36 AM
 #720

At times when I am able to login (and load 1 or 2 pages, before I get a server error), I notice that my 30 day USD volume is reset to 0$, and the commission rate is also reset to 0.50%

And the 30 days BTC volume is not listed anymore

Anybody else noticed something similar?

Over the past months I was a huge Bitstamp supporter/fan, I hope they can sort this out asap.

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