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Author Topic: CoinMarket.io | New, self-moderated support and news thread.  (Read 205827 times)
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jay_pilch
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February 28, 2014, 01:05:14 PM
 #1601

I have approximately 12 btc worth of coins withdrawn and confirmed, but has not been transferred to new wallet
I have approximately 16 btc worth of coins, cancelled from sell position, not refunded to my account

pm has no reply
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koinrunner
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February 28, 2014, 01:07:30 PM
 #1602

@Coinmarket.io:

I sent a PM 2 days ago.

I sent this transaction for 1,849 dogecoin on Feb 21st.

afef8c75e9e0160fe086601259b295f6deee967db5637d20bf2ceb912574e8a3

please refund my coins to DUMxAX9CKfAhqZWkQsarr2BxHGCSjWwcqw


thanks
felixme
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February 28, 2014, 01:17:54 PM
 #1603

No confirmation emails for withdrawals, 3 days now. No response to pm and withdrawals still stuck in pending..

Coinmarket, please could you respond to the pm?
I have approximately 12 btc worth of coins withdrawn and confirmed, but has not been transferred to new wallet
I have approximately 16 btc worth of coins, cancelled from sell position, not refunded to my account

pm has no reply
@Coinmarket.io:

I sent a PM 2 days ago.

I sent this transaction for 1,849 dogecoin on Feb 21st.

afef8c75e9e0160fe086601259b295f6deee967db5637d20bf2ceb912574e8a3

please refund my coins to DUMxAX9CKfAhqZWkQsarr2BxHGCSjWwcqw


thanks

Just all calm down, we know that there are / were issues, but it doesn't help to write something here, there's no one to help you here.
Just wait 'til the market's resumed and if then are still withdrawal/deposit issues, write it here.

BTC:     1CSRE2UQyCrjUedvJTmN8v72oQSijgVxiJ
mystix
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February 28, 2014, 03:12:38 PM
 #1604

When you're handling someone's money, there's an expectation of greater accountability.  That is particularly true in a situation like this, beta or no beta, since the owners of coinmarket.io are generating their own profit via their clients' transactions.


Thats the thing.. They are not handling money. Especially Coinmarket that doesn't even exchange into Fiat. Crypto is not money, officially, to anyone outside Crypto. We could be trading dolls, or beach sand. We in this community believe that it stands for what the rest of the world uses as money, but that has been made clear officially by many countries.

Its not money.

Beyond that, exchanges as we know them now have no insurer, no regulation, no governing body, professional group, or even ethical standard. We have the power of general opinion, demand, and some vague notion of community respect for semi-anonymous pseudonyms that run these things.

I have coins on exchanges. I occasionally trade them in for real money, or Fiat as its often termed here. But to pretend that while its out there it has the same kind of security as the systems we have built up over the last centuries for our currency, while they constantly brag about not doing so, is irresponsible.
hadi
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February 28, 2014, 03:26:10 PM
 #1605

is coinmarket scam?Huh?
mystix
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February 28, 2014, 03:38:46 PM
 #1606

To be somewhat constructive...
Heres quoted below is their last relevant communication about this outage, from the 25th. It expects to be back by the next day, 24 hrs  later which would have been 6pm GMT the 26th. We now sit only 1.5 work days past that. They DO state that they are taking on new staff AND reprogramming the whole thing.

This makes me thing 24 hours was a massively low estimate, and they just couldn't get the work done. How many I.T. projects don't come in late? ..answer is, almost all of them, especially those with 0 fault requirements.

Note: They do have 1 more post from yesterday, taking care of one of the withdrawal help requests and stating they were working on the others. All this taken from looking at posts on their other threads. Further, of the last 20 posts, all of them occurred between ~6pm and 1am GMT. This suggests to me someone has a day-job.  Wink So I woudln't expect any new posts for at least 3-4 more hours if not more.

I'm unaffiliated. I just like them because they traded some of the coins I owned, which few other exchanges handled. ..and I did manage to get all my coins out through the normal withdrawal process sometime on the 25th.

Sorry for the delay, here is the update on the current situation:

Why is trading still paused?
A new team member has discovered some bugs in the trading engine. They need to be fixed to avoid exploitation and maintain integrity.
We are re-writing the whole engine as we speak. Among other things, the new engine will propely indicate buys and sells in the market history.


Why is the site going down so often today?
After moving large amounts of altcoins to cold (secure) storage, our wallets were left with a large amount of small unspent inputs.
These inputs are generated by people who mine directly to our deposit addresses, using small automatic payments from pools.
When a withdrawal fails because too many unspent inputs must be combined, the coindaemon throws an error: transaction too large.
What are we doing to prevent this? We will manually consolidate the inputs by sending coins to ourselves.
This can take some hours, but its not a major issue. After this, the coindaemon will be able to choose less inputs for withdrawals.

Our system is configured to stop on any unexpected condition, at all times.
This is why the server is going down - we have to manually restart it after a coindaemon error.
This is the same protection that has prevented people from exploiting bugs - its important to "crash" on any unexpected condition.
We carefully inspect all error messages before restarting the Node.js process. Having this protection will make us alot better in the long run.

Also, because of the Mt.Gox situation, withdraw volumes have increased on all exchanges.
Because of this, we have to re-fill our hot wallets, multiple times per day. Usually its the other way around.
Another effect of increasing withdrawal volumes is that the coindaemons run out of "large" unspent inputs and start combining the dust from mining deposits.


What happens to stuck deposits, withdrawals and other support requests from the last pages on this thread?
Less than 0.5% of users have a stuck transaction. Mostly because of e-mail delivery issues (working on them aswell).
All recent support requests will be handled in 4-24 hours, starting now (already handling some).

If your confirmed withdrawal failed without an txid, dont worry. We will manually resend these later.


We are hiring more people - another Node.js/crypto developer and 3 additional support team members from different timezones around the world.
If you happen to be (or know) an expert in Node.js, feel free to contact us.

We will start moving our infrastructure to a production-ready datacentre as soon as the dust settles.
Websockets-based realtime UI is ready and will be deployed next week.


While the markets are paused, everybody can still cancel orders and make withdrawals.
We expect to resume normal operation in 24 hours or less.

felixme
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February 28, 2014, 03:58:08 PM
 #1607

is coinmarket scam?Huh?

I don't think so.
coinmarket communicates with the users, why would they do that if they were scammers?

BTC:     1CSRE2UQyCrjUedvJTmN8v72oQSijgVxiJ
zneww
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February 28, 2014, 04:01:25 PM
 #1608

is coinmarket scam?Huh?

I don't think so.
coinmarket communicates with the users, why would they do that if they were scammers?

exactly. keep dumping BTC in, we are here. You just can't have it.

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saykor
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February 28, 2014, 04:07:30 PM
 #1609

They DO state that they are taking on new staff AND reprogramming the whole thing.

This makes me thing 24 hours was a massively low estimate, and they just couldn't get the work done. How many I.T. projects don't come in late? ..answer is, almost all of them, especially those with 0 fault requirements.

You hear what you say? Good development not need to shutdown the live site. They not have a test environment and when the new code is ready and tested just will update to the live server? Of course it is possible to stop the site for a while but not so long as you try to say.

Let's color the MOON: YP4ZV8yabKGBKG2uNWHQBwrdURkyxqst4D
Before to do business with me you can check my  BitcoinFeedback; ebay and .net developer profile
saykor
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February 28, 2014, 04:15:13 PM
 #1610

See their tweeter https://twitter.com/CoinMarketio

CoinMarket.io ‏@CoinMarketio  Feb 26
New engine now in the testing stage.

Test stage on live site with our coins?  Shocked

CoinMarket.io ‏@CoinMarketio  5h
Exact resume time will be announced later today, some downtime is expected.

Let's color the MOON: YP4ZV8yabKGBKG2uNWHQBwrdURkyxqst4D
Before to do business with me you can check my  BitcoinFeedback; ebay and .net developer profile
smackYYZ
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February 28, 2014, 04:28:37 PM
 #1611

They DO state that they are taking on new staff AND reprogramming the whole thing.

This makes me thing 24 hours was a massively low estimate, and they just couldn't get the work done. How many I.T. projects don't come in late? ..answer is, almost all of them, especially those with 0 fault requirements.

You hear what you say? Good development not need to shutdown the live site. They not have a test environment and when the new code is ready and tested just will update to the live server? Of course it is possible to stop the site for a while but not so long as you try to say.

The reason they took it off line is that they discovered an issue that would allow an exploit! That is why the production system is offline. To be safe with everyone's coins and trades they could not leave the existing code running, so they halted the trading engine where the exploit vulnerability was. They have been rewriting the engine and testing, on what environment I don't know, I would assume a development machine.

Occasionally they will probably be pushing the code to the live server to test, and make sure any required new dependencies are in place. Until the testing has been run successfully and they are fully confident there are no other vulnerabilities, they will then bring the trading engine online.

Now why the whole server is offline for such extended periods, this I'm not understanding why. These various ups and downs of the server are a large part of the problem for people in withdrawing their coins. But as the devs have said there have not been a lot of hung transactions, and personally I've had no issue withdrawing or depositing.
mystix
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February 28, 2014, 04:29:59 PM
 #1612

They DO state that they are taking on new staff AND reprogramming the whole thing.

This makes me thing 24 hours was a massively low estimate, and they just couldn't get the work done. How many I.T. projects don't come in late? ..answer is, almost all of them, especially those with 0 fault requirements.

You hear what you say? Good development not need to shutdown the live site. They not have a test environment and when the new code is ready and tested just will update to the live server? Of course it is possible to stop the site for a while but not so long as you try to say.

You don't keep a live site up and running when you have potential for massive theft. In light of the Gox fiasco I have to imagine thats some part of what they were looking at. ..and that is eluded to in some of their earlier posts. Taking it offline is costing them money, and reputation as you see here. Its actually to their credit that they were willing to do that in order to safeguard the coins they have.

It would have been far easier for them to do as you say. They could have just kept the site running, and developed the new engine in the background. This would of course mean leaving all of us blissfully trading while coins were potentially being siphoned off by exploit. Potential there is they go insolvent just like gox and find themselves unable to pay any of us.

Having a test environment is really unrelated to that. They almost certainly have one, but it would be impossible for me, or anyone outside their team to know the details of that.

I know we live in the generation of panic and instant gratification, but a few days is not so long.
mystix
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February 28, 2014, 04:33:43 PM
 #1613

See their tweeter https://twitter.com/CoinMarketio

CoinMarket.io ‏@CoinMarketio  Feb 26
New engine now in the testing stage.

Test stage on live site with our coins?  Shocked

CoinMarket.io ‏@CoinMarketio  5h
Exact resume time will be announced later today, some downtime is expected.

Ahh.. test stage means TEST stage. Have you seen any live trading going on? ..cause no one else has.
saykor
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February 28, 2014, 04:40:15 PM
 #1614

See their tweeter https://twitter.com/CoinMarketio

CoinMarket.io ‏@CoinMarketio  Feb 26
New engine now in the testing stage.

Test stage on live site with our coins?  Shocked

CoinMarket.io ‏@CoinMarketio  5h
Exact resume time will be announced later today, some downtime is expected.

Ahh.. test stage means TEST stage. Have you seen any live trading going on? ..cause no one else has.

I don't know what happen in the last days. What I see is the site not work now. Before 4 hrs still works but can't trade.

And see ppl tells no one response on their PM from 2 days

Let's color the MOON: YP4ZV8yabKGBKG2uNWHQBwrdURkyxqst4D
Before to do business with me you can check my  BitcoinFeedback; ebay and .net developer profile
mystix
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February 28, 2014, 04:41:22 PM
 #1615

Further tweets for those that have stopped looking.. last one from 6 hours ago.. now being ~9am pst.

 CoinMarket.io @CoinMarketio

Exact resume time will be announced later today, some downtime is expected.
Expand

27 Feb
CoinMarket.io @CoinMarketio

Trading engine stuff going well but slower that we expected. We will make up for the extended delay Wink
torchwood-uk
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February 28, 2014, 05:28:56 PM
 #1616

Another few days i think, didn't they say originally days back it would be 24 hours? just use mintpal.
joulesbeef
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moOo


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February 28, 2014, 06:58:16 PM
 #1617

is coinmarket scam?Huh?

I don't think so.
coinmarket communicates with the users, why would they do that if they were scammers?

exactly. keep dumping BTC in, we are here. You just can't have it.

why would you dump btc in a site that is currently down?

says more about you than them.


reminds me of the people who kept sending coins to coin2x thinking they will eventually get double even though the site is down. and coin2x was an actual scam, unlike this.

seriously why would you deposit anything there right now? what exactly is encouraging you or forcing you to do so?

its not like you can trade.

dont have a wallet?


what purpose what so ever would you have, moving btc to an exchange that isnt up?

what happens if btc starts to crash? you going to wait for a withdrawal to another site?

I get people are upset the exchange is down and they are the best place for some coins, but some of the commentary here is pretty retarded.

They arent a scam. there is little reason to be a scam. They make MORE MONEY. not being a scam. and why let people withdrawal? just fucking go down. They probably lost more coins to withdrawal than stupid people depositing btc on an exchange that is currently down.

mooo for rent
joulesbeef
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February 28, 2014, 07:01:32 PM
 #1618

Another few days i think, didn't they say originally days back it would be 24 hours? just use mintpal.

sure they did.. and windows 8 was delayed and so was windows 7 and ACA came out all buggy and wasnt fixed in time.. etc.

in computers, estimates are in chalk. SOrry but I am happy for the delay when they go to put up a brand new engine and one of the developers finds a flaw before a hacker does.

I guess they could have put a flawed engine up, that could cause your coins to be stolen and then fix it later.. but i prefer they keep my coins safe, and not put up the engine until they are fairly sure(CANT EVEN BE TOTALLY SURE) that they got all the critical coin stealing enabling bugs out.

mooo for rent
Janson_2018
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February 28, 2014, 07:39:06 PM
 #1619

Hey, my coins has been stucked for a couple of days. Why don't you let the withdrawal function being well so that people can transfer their coins and trade somewhere? Who can trust you in the future, by putting coins in your platform ??
Janson_2018
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February 28, 2014, 07:54:17 PM
 #1620

Sorry for the delay, here is the update on the current situation:

Why is trading still paused?
A new team member has discovered some bugs in the trading engine. They need to be fixed to avoid exploitation and maintain integrity.
We are re-writing the whole engine as we speak. Among other things, the new engine will propely indicate buys and sells in the market history.


Why is the site going down so often today?
After moving large amounts of altcoins to cold (secure) storage, our wallets were left with a large amount of small unspent inputs.
These inputs are generated by people who mine directly to our deposit addresses, using small automatic payments from pools.
When a withdrawal fails because too many unspent inputs must be combined, the coindaemon throws an error: transaction too large.
What are we doing to prevent this? We will manually consolidate the inputs by sending coins to ourselves.
This can take some hours, but its not a major issue. After this, the coindaemon will be able to choose less inputs for withdrawals.

Our system is configured to stop on any unexpected condition, at all times.
This is why the server is going down - we have to manually restart it after a coindaemon error.
This is the same protection that has prevented people from exploiting bugs - its important to "crash" on any unexpected condition.
We carefully inspect all error messages before restarting the Node.js process. Having this protection will make us alot better in the long run.

Also, because of the Mt.Gox situation, withdraw volumes have increased on all exchanges.
Because of this, we have to re-fill our hot wallets, multiple times per day. Usually its the other way around.
Another effect of increasing withdrawal volumes is that the coindaemons run out of "large" unspent inputs and start combining the dust from mining deposits.


What happens to stuck deposits, withdrawals and other support requests from the last pages on this thread?
Less than 0.5% of users have a stuck transaction. Mostly because of e-mail delivery issues (working on them aswell).
All recent support requests will be handled in 4-24 hours, starting now (already handling some).

If your confirmed withdrawal failed without an txid, dont worry. We will manually resend these later.


We are hiring more people - another Node.js/crypto developer and 3 additional support team members from different timezones around the world.
If you happen to be (or know) an expert in Node.js, feel free to contact us.

We will start moving our infrastructure to a production-ready datacentre as soon as the dust settles.
Websockets-based realtime UI is ready and will be deployed next week.


While the markets are paused, everybody can still cancel orders and make withdrawals.
We expect to resume normal operation in 24 hours or less.


Where are my coins? Today is Feb. 28.
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