CoinMarket.io | New, self-moderated support and news thread.

[gutshot5820]

Hello everyone, Coinmarket.io is doing a great job so far.  We are all upset because of the GOX incident and rightly so, but don't take it out on these guys.  They have been very honest with a roadmap of what they are doing.  The communication could be a little better and it has improved a lot since the opening.  I'd rather they keep working on the things they need to fix, than answering a hundred posts repeating the same thing.

They have allowed withdrawals and cancellation of orders while the market has been paused, so the TRUST has been there the whole time.  I have some coins stuck on there too, but Im not worried.  So give these guys a chance.  When they are finished it will be an awesome and fast exchange.

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[atomjuice77]

I have about 236 000 reddcoins..not a lot of value..but they are stuck in 'pending' confirmation...my wallet has them confirmed over 100 times as sent to coinmarket...when can they get confirmed ..or withdrawn??

[rakal1]

i make a withdrawals some hours ago, but did not receive confirmation mail. Transaction probably stuck in when the page did not work. User "Rakal". You can unlock this transaction?

[exoton]

thx for saying something , will the markets be reset ? otherwise everyone will probably go and try to eat up cheap coins

[Bowdlerize]

thx for saying something , will the markets be reset ? otherwise everyone will probably go and try to eat up cheap coins

That's how I ended up here, I deposited to arb. 

[hadi]

i thinks any support not review here !
please add an Email or ticket to support instead of Bitcointalk.org

[cgladue]

Hello,

i have a pending deposit that i believe is stuck, it was transferred from another exchange, and its been pending for some time. 

Its for DGB and the TxID is: cb1abb4278491685efbd3589fb76fa5fbdf303a6200dc60290d3106265e6b6b9

thank you !

[RoHoss]

When is the email problem resolved? I wait now long time!

Your exchange is really the last one  

[brwn8484]

Hey what is going on with coinmarket.io?  down for 24 hours.  Anyone have any info?
Here is message?

Retry for a live version    

This page (https://www.coinmarket.io/) is currently offline. However, because the site uses CloudFlare's Always Online™ technology you can continue to surf a snapshot of the site. We will keep checking in the background and, as soon as the site comes back, you will automatically be served the live version. Always Online™ is powered by CloudFlare | Hide this Alert

[DynamicDK]

They will be back shortly guys, but trades are halted for 24 hours.  Be patient. 

[brwn8484]

Thanks for prompt response.  I will try to be patient!

[aku8311]

Hi i have a withdrawal in pending from Mon Feb 10 2014 22:52:51 when i recive it?

[SpaceNinja]

Hello fellers!

I, too, have a RDD deposit from a couple days ago still listed as "pending".  Last time I looked, it had 1146 confirms in the block chain.

If you could nudge it a bit so I can at least withdraw that balance while you're performing your upgrades, that would be absolutely awesome.  Thanks.

Trx ID: 58611c9153b3390e21d6f9eabb78583434f419c7ed46372da52c79f5b3d116a5

[zugvogel21]

HI all,

Its nice to see that coinmarket is back online and that we are able o log in...

I am waiting on for withdrawals from here some dating back to 6.04.14!!!!

I am not recieving any confirmation mails at all. I have also written requesting support....

http://

PLEASE SOMEONE HELP!!!

[coinmarket.io]

Link confirm email disappear my transaction id and in my withdrawal history my withdraw karm don't have transaction id but it's confirmed, please check for me with username ``itswritten''.
thanks!

Handled this and some other stuck withdrawals & deposits. More coming!

Hey zugvogel21, what is the username? Just tell us and it will be handled.

[cryptaur]

Hi.  I have a withdrawal I believe is stuck.  Username: cryptaur

Thanks!

[zugvogel21]

Link confirm email disappear my transaction id and in my withdrawal history my withdraw karm don't have transaction id but it's confirmed, please check for me with username ``itswritten''.
thanks!

Handled this and some other stuck withdrawals & deposits. More coming!

Hey zugvogel21, what is the username? Just tell us and it will be handled.

Hi there.

My username is cryptoninja

ALso i would like to change my email address within the exchange as I am finding I have less problems since I changed to gmail.

Kind regards.

Cryptoninja.

[manitou]

Hi!

I tried to do a trade but the button says that the market are paused. Anybody knows when will end the maintenance??

Thanks in advance.

[dimb]

Re-posting this, because people dont even care to read the previous page.

Sorry for the delay, here is the update on the current situation:

Why is trading still paused?
A new team member has discovered some bugs in the trading engine. They need to be fixed to avoid exploitation and maintain integrity.
We are re-writing the whole engine as we speak. Among other things, the new engine will propely indicate buys and sells in the market history.

Why is the site going down so often today?
After moving large amounts of altcoins to cold (secure) storage, our wallets were left with a large amount of small unspent inputs.
These inputs are generated by people who mine directly to our deposit addresses, using small automatic payments from pools.
When a withdrawal fails because too many unspent inputs must be combined, the coindaemon throws an error: transaction too large.
What are we doing to prevent this? We will manually consolidate the inputs by sending coins to ourselves.
This can take some hours, but its not a major issue. After this, the coindaemon will be able to choose less inputs for withdrawals.

Our system is configured to stop on any unexpected condition, at all times.
This is why the server is going down - we have to manually restart it after a coindaemon error.
This is the same protection that has prevented people from exploiting bugs - its important to "crash" on any unexpected condition.
We carefully inspect all error messages before restarting the Node.js process. Having this protection will make us alot better in the long run.

Also, because of the Mt.Gox situation, withdraw volumes have increased on all exchanges.
Because of this, we have to re-fill our hot wallets, multiple times per day. Usually its the other way around.
Another effect of increasing withdrawal volumes is that the coindaemons run out of "large" unspent inputs and start combining the dust from mining deposits.

What happens to stuck deposits, withdrawals and other support requests from the last pages on this thread?
Less than 0.5% of users have a stuck transaction. Mostly because of e-mail delivery issues (working on them aswell).
All recent support requests will be handled in 4-24 hours, starting now (already handling some).

If your confirmed withdrawal failed without an txid, dont worry. We will manually resend these later.

We are hiring more people - another Node.js/crypto developer and 3 additional support team members from different timezones around the world.
If you happen to be (or know) an expert in Node.js, feel free to contact us.

We will start moving our infrastructure to a production-ready datacentre as soon as the dust settles.
Websockets-based realtime UI is ready and will be deployed next week.

While the markets are paused, everybody can still cancel orders and make withdrawals.
We expect to resume normal operation in 24 hours or less.

[raithe]

Bummer, have some UTC deposit of mine grayed out since yesterday, must have missed the cutoff and now in limbo.

Hopefully that will clear up tomorrow.