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Author Topic: CoinMarket.io | New, self-moderated support and news thread.  (Read 209372 times)
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kafuzlum
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March 06, 2014, 02:24:26 PM
 #2141

coinmarket.io
please, push my deposit or send it back. Thanks
tx: d1bd08354d108caf6e583f6bf214e4ce80f80904f69d8ca198d3877521c39199
https://dl.dropboxusercontent.com/u/42299487/deposit.JPG
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RV1969
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March 06, 2014, 02:24:39 PM
 #2142

Managed to withdraw my 2.5M LEAF just now. Not a huge amount but all was still there.
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March 06, 2014, 02:25:16 PM
 #2143

Tried another withdrawl of just 1000 LEAF to see if things were working.   Guess what.  Still no confirmation email....    And the site is down again.

I have no faith what so ever in this site at the moment, every withdrawl I have tried when the site is up has resulted in no confirmation email.  Used to work perfectly a few weeks ago, but now nothing.

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March 06, 2014, 02:47:42 PM
 #2144

Just to show you that mail is being sent:

TeamICoiN
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March 06, 2014, 02:49:13 PM
 #2145

Hey Guys,

Just my opinion, but might be best to wait for the site to be up and running for about 1hr before doing deposits and withdrawals again.

Viperbass says his iCoins and btc he deposited to buy more iCoins is still available when he managed to login earlier.

So I take it by tomorrow this time things should be a bit smoother.
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March 06, 2014, 02:51:12 PM
 #2146

Well, I managed to get my coins out, I didn't try earlier but after the week of silence I decided to do so at the first possible time. If they get their sh*t together I will still use them again in the future, because I really like their interface, but they'll have to run proven stable for a while first.

This exchange also had the perfect volume for iCoin at this stage, hopefully it can return and surpass the volumes it was achieving prior to this. Smiley
hadi
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March 06, 2014, 03:00:40 PM
 #2147

Managed to withdraw my 2.5M LEAF just now. Not a huge amount but all was still there.


they pay it manually?
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March 06, 2014, 03:04:36 PM
 #2148

Tried another withdrawl of just 1000 LEAF to see if things were working.   Guess what.  Still no confirmation email....    And the site is down again.

I have no faith what so ever in this site at the moment, every withdrawl I have tried when the site is up has resulted in no confirmation email.  Used to work perfectly a few weeks ago, but now nothing.
May be your account was bugged. seems like youre the only one that having that problem afaik

PS4 Funds for my brother. Help me get it. Thanks! Smiley
BTC: 1MqhiNvDfSBRzFuXLkdvUfve4zavoFw2f8       UTC: UdGz8AS2tzTnf5qZ59uYbCRbVqEQJZrQC2
LTC: LTUMKwRAkqtvbyA5s8TeNHduvWk9t3DvkN    WDC: WjMWs8GUAyJXXtPJRXQXzJ9yjkda1GBbYs
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March 06, 2014, 03:05:30 PM
 #2149

Just to show you that mail is being sent:



Yep - I used to get confirmation emails, but I get zero mails for any withdrawls now.   Now have a total of thre withdrawls stuck in "pending".   And still no answer from coinmarlet.io after well over a week and now 4 pm's.  Roll Eyes

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March 06, 2014, 03:06:02 PM
 #2150

Tried another withdrawl of just 1000 LEAF to see if things were working.   Guess what.  Still no confirmation email....    And the site is down again.

I have no faith what so ever in this site at the moment, every withdrawl I have tried when the site is up has resulted in no confirmation email.  Used to work perfectly a few weeks ago, but now nothing.
May be your account was bugged. seems like youre the only one that having that problem afaik

There have been other people posting in this thread that have the same problem, not receiving any email confirmation.

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March 06, 2014, 03:16:53 PM
 #2151

Tried another withdrawl of just 1000 LEAF to see if things were working.   Guess what.  Still no confirmation email....    And the site is down again.

I have no faith what so ever in this site at the moment, every withdrawl I have tried when the site is up has resulted in no confirmation email.  Used to work perfectly a few weeks ago, but now nothing.
May be your account was bugged. seems like youre the only one that having that problem afaik

There have been other people posting in this thread that have the same problem, not receiving any email confirmation.
withdrawal worked fine for me yesterday.
Check your spam, and be sure its the right email address
withdrew 2M NOBL yesterday.
It sucks, Took me forever to get it out and nobl has now dropped by nearly 800%.
They practically stole 1BTC or more from me just by tying me coins up for so long. But they are still allowing withdrawals when the site is up.
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March 06, 2014, 03:34:59 PM
 #2152

Tried another withdrawl of just 1000 LEAF to see if things were working.   Guess what.  Still no confirmation email....    And the site is down again.

I have no faith what so ever in this site at the moment, every withdrawl I have tried when the site is up has resulted in no confirmation email.  Used to work perfectly a few weeks ago, but now nothing.
May be your account was bugged. seems like youre the only one that having that problem afaik

I think they keep all the Bitcoins and give back only the shxtcoins.

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March 06, 2014, 03:39:00 PM
 #2153

Why are they not posting updates in this thread, expect the next Twitter update in another 3 days. Gone from being very active on here to non existent, something isn't right.
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March 06, 2014, 03:42:51 PM
 #2154

They were active on the thread a couple of hours ago, butthen went again.  I assume they have a day job as well.

The issue for me is no email confirmations coming through, they are not going to spam, and I can see I am checking the correct email as I can see old withdrawl confirmations in my inbox, but no new ones come through.

baicai
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March 06, 2014, 03:46:19 PM
 #2155

CoinMarket.io

Hello everyone. CoinMarket.io is alive and kicking, we have now been in business since 18. Jan 2014.
Seeing that our first thread is getting quite heavy to read and crowded with support requests,
discussion and coin suggestions, we are making a new thread and closing the old one.
Development is ongoing and moving ahead at a steady phase. The team now consists of 3 members and we're hiring additional people.


Overall, we had a very good launch and we feel the community has been supportive and understanding.
In addition, we would like to thank our users for trusting and helping us develop our service.
Volume (4750 BTC in 3 weeks) has been amazing for a new exchange and the system has held up very good for its maturity and development.
Considering that we are handling 5-10 times the volume we expected in the timeframe, we are doing pretty damn well.


Please keep in mind that this is a raw, untested version of the software.
Anything can happen, so use it at your own risk.
Ofcourse we are doing our best to fix bugs quickly and improve the exchange,
but no guarantees of reliability or correctness are provided by CoinMarket.io
As always, if anything happens, we will pause trading and take site the offline for as long as needed,
to provide the best possible service and maintain our integrity in the long term.


Our software is configured to crash (stop execution) on any unexpected condition. This is for your own protection.
Any downtime shorter than 5 minutes should NOT generate a post on this thread.


CoinMarket.io will bring every feature that you expect from a professional exchange. We will have unseen innovations aswell.
Some spoilers: websockes-based realtime interface, live chat (trollbox), graphs with options,
trade APIs and unseen security features such as opt-in 3-factor authentication (three factors, not two).

APIs are under development and we have started working with other sites in the community.
The following sites are using our APIs to get the data:
coinwarz.com (working)
coinmarketcap.com (working)
cryptocoincharts.info (in progress)



We aim to provide a service that is fast, reliable and trustworthy.

These guidelines are for our users benefit primarily, but they help us lighten the load on support also.
Time that is much more valuable spent on development...


The account:
Use a real email address from a well-known and tested provider. Gmail works flawless.
Use a strong and unique password.
Check that good old spam and trash folders for missing email.
Even the best password in the world isn’t secure if you have a infected device.


A transaction:
When experiencing delays with deposits to the exchange, check your wallet and make sure you have enough confirms.
0/unconfirmed means that the blockchain does not have the transaction.
In that case, it is never an issue on our side and always an issue on your side.
Always double check the deposit/withdrawal address.
If your account has problems getting our email, dont use it (create a new one, we can manually confirm your withdraw requests).
As we are still BETA, please do not store your life savings at our site. We are not a bank.
Do not panic if something goes wrong. We do not want to steal anything.
Transactions can on rare occasions get stuck - we have always sorted them out manually per request. This thread will help with this.


The site:
Our Terms of Service
Should you come across anything strange, unsecure or bugged - we want to hear from you.
We have a small but very dedicated staff that will help you. We are expanding the team.
The software is in a beta stage (provided on a as-is/best-effort basis) and the only way that it can be perfected is public testing at this point.
Take note of time, username, incident or screenshots and provide as much detail as possible if something unexpected happens.


This thread:
DONT post coin suggestions here. They will be deleted on first sight.
This is a self-moderated support thread. All resolved support requests and offtopic will be deleted.
Try to be constructive and polite towards everyone - we want a friendly atmosphere.


Follow us on https://twitter.com/CoinMarketio
https://CoinMarket.io

Check our IRC channel:
#coinmarket @ irc.freenode.org

Site does not open, how I withdrawals
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March 06, 2014, 04:24:43 PM
 #2156

You really needed to quote the original post to ask that question?

Also missed pages worth of threads about how the site is down?

Fawk people are lazy...
samesstee
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March 06, 2014, 04:45:28 PM
 #2157

Hey Guys,

Just my opinion, but might be best to wait for the site to be up and running for about 1hr before doing deposits and withdrawals again.

Viperbass says his iCoins and btc he deposited to buy more iCoins is still available when he managed to login earlier.

So I take it by tomorrow this time things should be a bit smoother.

I agree everyone attempting to get their coins back is essentially ddosing the site....
jupiter0100
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March 06, 2014, 04:54:37 PM
 #2158

This lack of public information was a result of misunderstandings between PR people.

Our current estimate is that CoinMarket.io will resume normal operation (with trading) in 24 hours.
The extended downtime is required to patch some critical issues, fix clogged up wallets and run full database audits.

Please relax. We will be doing our best to keep the site avalible for withdrawals until trading is restarted.

We are not going anywhere, more technical information coming soon.

All withdrawals that failed without an txid will be processed manually (most of them already processed).


Please relax? How bout you STOP relaxing and start acting like a professional who gives a fuck about his reputation. Your exchange was killed by your neglect. PR people? As if we believe that you have PR people working from your mother's garage. You will never get a single coin from me again. Coinmarket, where the speed matters, is DEAD to the community - because that is how you have been acting. We demand better communication. Put down the bottle of vodka and bag of cocaine next time you are running a business because you have been acting like drug addicts. Why should we ever support you when you are obviously incompetent at even communicating, let alone running a business.

Misunderstandings between PR people usually don't result in a week long information black-out from a business treading the waters of the GOX disaster. Judging from your fantastic display of idiocy, I doubt you know how to use email.

But hey, we really appreciate this little update - with no apology - and another 24 hour estimate - and ZERO technical details. Thanks for taking 60 seconds out of your party to tell the us whiney pigs to quiet down. Sorry, but we are full of bullshit and can't take anymore. Lets hear some real communication.

You have held my money hostage for a long time.

Please give me my money back.

Stop making me beg for it.

PM me to solve this.
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March 06, 2014, 05:10:41 PM
 #2159

It takes 2 minutes to update on here.

I for one don't trust them.
noobyonekenobi
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March 06, 2014, 05:41:01 PM
 #2160

This lack of public information was a result of misunderstandings between PR people.

Our current estimate is that CoinMarket.io will resume normal operation (with trading) in 24 hours.
The extended downtime is required to patch some critical issues, fix clogged up wallets and run full database audits.

Please relax. We will be doing our best to keep the site avalible for withdrawals until trading is restarted.

We are not going anywhere, more technical information coming soon.

All withdrawals that failed without an txid will be processed manually (most of them already processed).


Please relax? How bout you STOP relaxing and start acting like a professional who gives a fuck about his reputation. Your exchange was killed by your neglect. PR people? As if we believe that you have PR people working from your mother's garage. You will never get a single coin from me again. Coinmarket, where the speed matters, is DEAD to the community - because that is how you have been acting. We demand better communication. Put down the bottle of vodka and bag of cocaine next time you are running a business because you have been acting like drug addicts. Why should we ever support you when you are obviously incompetent at even communicating, let alone running a business.

Misunderstandings between PR people usually don't result in a week long information black-out from a business treading the waters of the GOX disaster. Judging from your fantastic display of idiocy, I doubt you know how to use email.

But hey, we really appreciate this little update - with no apology - and another 24 hour estimate - and ZERO technical details. Thanks for taking 60 seconds out of your party to tell the us whiney pigs to quiet down. Sorry, but we are full of bullshit and can't take anymore. Lets hear some real communication.

You have held my money hostage for a long time.

Please give me my money back.

Stop making me beg for it.

PM me to solve this.
Best rant ever  Grin

PS4 Funds for my brother. Help me get it. Thanks! Smiley
BTC: 1MqhiNvDfSBRzFuXLkdvUfve4zavoFw2f8       UTC: UdGz8AS2tzTnf5qZ59uYbCRbVqEQJZrQC2
LTC: LTUMKwRAkqtvbyA5s8TeNHduvWk9t3DvkN    WDC: WjMWs8GUAyJXXtPJRXQXzJ9yjkda1GBbYs
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