[SOLVED] Betnomi | Project status & Refund Plan!

[goldkingcoiner]

I still keep wondering how such a fake claim can even happen. Cause these are the preconditions mentioned by Betnomi in the opening post:
1. First name, Last name (if you are KYC verified)
2. Username (request will be ignored if the username does not exist)
3. Email address (request will be ignored if the email does not match)
4. Refund Amount (approximate balance is acceptable)
5. Wallet address (we will process only in the cryptocurrency you have)

So, a fake claimer would have to know the first name, last name (if KYC verified), username, refund amount and would have to have access to the email box of the legitimate user.
Because as stated, if the email does not match the request will be ignored. This also confirms that Betnomi do still have the list of all emailaddresses (otherwise they would not be able to see if an email matches or not).

Sure it can. If the false claimee is friends/family with the true claimee and knows about the situation. And perhaps they can get into their e-Mail address., All it takes is to create a wallet address and voila. Stolen.  I think they should only refund to an address previously used for deposits. That might bring an extra layer of security into the whole thing. Especially against people who might try to pre-plan and fake such a scenario in order to claim they never got their refund.

But this is one of those times where KYC comes in handy. (Although I am not a fan of giving strangers government documents, which if leaked or sold, could lead to them having life-long identity theft issues.)

Do you actually find it worthwhile to use your deposit address for refund? But this is more dangerous than you might expect. I will explain the matter to you simply: operations are not required to be carried out from a private address to which the depositor has a private key. I can assure you that most of them complete deposits and withdrawals to and from their accounts on the trading platforms. These addresses are not the property of the users, but rather the property of the trading platform they use, and the platform recommends not using any of the addresses in withdrawal operations to make deposits.

This is a very serious point, and any user who will be compensated must be asked to provide a refund address according to the type of his assets.

Don't get me wrong about this but I think if the exchange where they get those addresses is fine then there's nothing to worry about and Betnomi could use that since they can really verify if the claimnants is real then maybe they can check the deposited amount to their wallet while the issue happened to them.

But if there's a problem on the exchange then maybe they should pm Betnomi for that and ask for certain verifcation and also change of wallet address for refund so that you will not get any problem if they sent the refunds then make sure that everything is alright at your end.

Perhaps I should have clarified one thing:

If the address you sent your coins from was from an crypto exchange then it could be dangerous to send coins back to it. The reason being that some cryptocurrency exchanges have a different methodology of separating addresses. So your exchange address could be different from your deposit address and sending coins back could mean they become lost forever.

I am not sure which crypto exchanges do this but better safe than sorry.

Make sure to check thrice before sending anything to any address!

[1714611278]

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[jossiel]

The problem is they are the one who give a 30 days window to withdraw balance of affected customer. This means that they should be active on answering emails since they only give limited window time to claim yet most of the user here reported unanswered email.

You’re right that Betnomi coming back for refund is already a miracle but my concern is why they need to have a window time on for withdrawal funds while they will take longer to analyze all the submission.

Maybe they are working on something and that's why they put a window but I do understand the others that probably still have funds on their betnomi accounts and are busy in real life and are not aware of this update from them.

The only hope that these people can have is if betnomi is going to put an extension on this 30-day window period for the withdrawal of their customers. They have to reconsider it if there are still some accounts found on their database that still have some fund on them.

I think filtering and checking them manually and giving a notice to their emails will help.

[examplens]

So we have come close to the end of this saga. They received a significant number of applications for refunds, and now all that is left is to inform us about the fulfilled obligations.
Is there anyone who received a refund from Betnomi, of course, they are a member of the forum from before and not a newly registered account?
Also, is there an internal list of users who applied for a refund? How to even check that this is not just throwing dust in the eye by Betnomi?

We have received a large number of refund requests, many of which are duplicates. We are carefully analyzing them to separate legitimate requests from bogus ones. While we intended to complete this process sooner, we are actively working on it and appreciate your patience.

@Betwrong, to confirm, we have received your request and will process it.

@Betwrong can you confirm anything from there?

[holydarkness]

So we have come close to the end of this saga. They received a significant number of applications for refunds, and now all that is left is to inform us about the fulfilled obligations.
Is there anyone who received a refund from Betnomi, of course, they are a member of the forum from before and not a newly registered account?
[...]

May I suggest we also ask for GekkeBelg's input? He's quite... vocal on the gambling section, and I think his first hand experience on this refund plan can be trusted, given he had submitted his request around a month ago.

Gekke, did you get anything yet?

[GekkeBelg]

So we have come close to the end of this saga. They received a significant number of applications for refunds, and now all that is left is to inform us about the fulfilled obligations.
Is there anyone who received a refund from Betnomi, of course, they are a member of the forum from before and not a newly registered account?
[...]

May I suggest we also ask for GekkeBelg's input? He's quite... vocal on the gambling section, and I think his first hand experience on this refund plan can be trusted, given he had submitted his request around a month ago.

Gekke, did you get anything yet?

You're right, I submitted my claim the first day immediately. Nothing received and I also don't know of anyone who has received anything. To be honest, I have very little trust I will ever receive anything, the chance is about 1% I would estimate.

[AmoreJaz]

So we have come close to the end of this saga. They received a significant number of applications for refunds, and now all that is left is to inform us about the fulfilled obligations.
Is there anyone who received a refund from Betnomi, of course, they are a member of the forum from before and not a newly registered account?
[...]

May I suggest we also ask for GekkeBelg's input? He's quite... vocal on the gambling section, and I think his first hand experience on this refund plan can be trusted, given he had submitted his request around a month ago.

Gekke, did you get anything yet?

You're right, I submitted my claim the first day immediately. Nothing received and I also don't know of anyone who has received anything. To be honest, I have very little trust I will ever receive anything, the chance is about 1% I would estimate.

but with the case here, i highly believe you have the chance to receive your refunds. as they want to have their good reputation in this forum, as much as possible they want to resolve this bottleneck in their business. as it seems, they do want to continue their business, however, with this situation not fully closed, they can't move forward.

because they can't launch a new one, even if they will not use betnomi's name. that is, if they want to refer that they were running a casino business for years, and they would want to refer a casino in which issues have been fully closed. it will give them a good start of earning credibility.

who knows they are continuously working on it and would be a great christmas gifts for those who have substantial claim. the team should also post the tx ids once they start sending those funds to their affected users.

[examplens]

but with the case here, i highly believe you have the chance to receive your refunds. as they want to have their good reputation in this forum, as much as possible they want to resolve this bottleneck in their business. as it seems, they do want to continue their business, however, with this situation not fully closed, they can't move forward.

because they can't launch a new one, even if they will not use betnomi's name. that is, if they want to refer that they were running a casino business for years, and they would want to refer a casino in which issues have been fully closed. it will give them a good start of earning credibility.

If there is a sincere desire to refund all users, I see no reason why a request would be delayed for a month or longer. It simply needs to pay off and move on. I would say that this only makes things look worse.

who knows they are continuously working on it and would be a great christmas gifts for those who have substantial claim.

Returning money to someone is not a gift.

[Betwrong]

~

~

@Betwrong, to confirm, we have received your request and will process it.

@Betwrong can you confirm anything from there?

Yes, I will definitely post here in this thread when refund is done or there's any news regarding this matter. As of now, I have nothing new to report. I think if they'll manage to do it within one or two upcoming weeks it would be great.

[1miau]

Hello 

As a former customer of Betnomi as well, I'm very happy to see Betnomi coming back here and doing this refund instead of just leaving us in the dark (which would be an easy thing to do but Betnomi looks to take the honest way regarding this). Kudos if former customers can really get a refund here. 
Submitted my form as well just yesterday for my small amount still in my account (but hard to remeber the exact amount as Betnomi is down for a very long time already).

Maybe it's a good decision as well, to extend your 30-day period where former customers can request a refund. I'm sure that some people will only see your announcement later, they won't be able to claim anymore and therefore don't receive any refund. So, maybe it's a consideration for Betnomi to extend your refund request date until January 31, 2024, if it's possible?

[Wiwo]

Hello 

As a former customer of Betnomi as well, I'm very happy to see Betnomi coming back here and doing this refund instead of just leaving us in the dark (which would be an easy thing to do but Betnomi looks to take the honest way regarding this). Kudos if former customers can really get a refund here. 
Submitted my form as well just yesterday for my small amount still in my account (but hard to remeber the exact amount as Betnomi is down for a very long time already).

Fact is that,  the team have every opportunities to run away without any refund since their already know that the Betnomi as a former brand can not be used again,  and also team being able to come under another identity and then continuing from their,  I think that approach could have look as good and way for them to avoid refunding old customers.

But despite all that,  the team decide to come out and make statement on the state of things and what we as a community stand to benefit from if there is anyone who lost money in Betnomi during their company crisis,  so this is a highly commendable character for the team to have taken this route and I am sure with good reputation,  the new brand will gain visibly faster,  so that shouldn't worry us as long as the team keep up with their refund process to regain the trust of everyone.

[1miau]

Hello 

As a former customer of Betnomi as well, I'm very happy to see Betnomi coming back here and doing this refund instead of just leaving us in the dark (which would be an easy thing to do but Betnomi looks to take the honest way regarding this). Kudos if former customers can really get a refund here. 
Submitted my form as well just yesterday for my small amount still in my account (but hard to remeber the exact amount as Betnomi is down for a very long time already).

Fact is that,  the team have every opportunities to run away without any refund since their already know that the Betnomi as a former brand can not be used again,  and also team being able to come under another identity and then continuing from their,  I think that approach could have look as good and way for them to avoid refunding old customers.

I agree to you, that the team still can do exactly nothing even after announcing a refund here now.

But that would not make any sense in my opinion because for Betnomi, it would make things even worse. Because announcing a refund first and not doing it then, would get Betnomi once again a scam accusation for repeatedly breaking promises etc.
In addition, if Betnomi doesn't do any refund, this whole procedure would be a waste of time for Betnomi (setting up the topic here, setting up a refund mail address, reviewing refunds).

From what we have right now, a honest refund seems to be likely.
But you are right, only results matter here and we'll only be able to judge the refunds after refunds are done.

So, I'm hoping that Betnomi is honest here.

But despite all that,  the team decide to come out and make statement on the state of things and what we as a community stand to benefit from if there is anyone who lost money in Betnomi during their company crisis,  so this is a highly commendable character for the team to have taken this route and I am sure with good reputation,  the new brand will gain visibly faster,  so that shouldn't worry us as long as the team keep up with their refund process to regain the trust of everyone.

+1

[Kavelj22]

I still keep wondering how such a fake claim can even happen. Cause these are the preconditions mentioned by Betnomi in the opening post:
1. First name, Last name (if you are KYC verified)
2. Username (request will be ignored if the username does not exist)
3. Email address (request will be ignored if the email does not match)
4. Refund Amount (approximate balance is acceptable)
5. Wallet address (we will process only in the cryptocurrency you have)

So, a fake claimer would have to know the first name, last name (if KYC verified), username, refund amount and would have to have access to the email box of the legitimate user.
Because as stated, if the email does not match the request will be ignored. This also confirms that Betnomi do still have the list of all emailaddresses (otherwise they would not be able to see if an email matches or not).

Sure it can. If the false claimee is friends/family with the true claimee and knows about the situation. And perhaps they can get into their e-Mail address., All it takes is to create a wallet address and voila. Stolen.  I think they should only refund to an address previously used for deposits. That might bring an extra layer of security into the whole thing. Especially against people who might try to pre-plan and fake such a scenario in order to claim they never got their refund.

But this is one of those times where KYC comes in handy. (Although I am not a fan of giving strangers government documents, which if leaked or sold, could lead to them having life-long identity theft issues.)

Do you actually find it worthwhile to use your deposit address for refund? But this is more dangerous than you might expect. I will explain the matter to you simply: operations are not required to be carried out from a private address to which the depositor has a private key. I can assure you that most of them complete deposits and withdrawals to and from their accounts on the trading platforms. These addresses are not the property of the users, but rather the property of the trading platform they use, and the platform recommends not using any of the addresses in withdrawal operations to make deposits.

This is a very serious point, and any user who will be compensated must be asked to provide a refund address according to the type of his assets.

Don't get me wrong about this but I think if the exchange where they get those addresses is fine then there's nothing to worry about and Betnomi could use that since they can really verify if the claimnants is real then maybe they can check the deposited amount to their wallet while the issue happened to them.

But if there's a problem on the exchange then maybe they should pm Betnomi for that and ask for certain verifcation and also change of wallet address for refund so that you will not get any problem if they sent the refunds then make sure that everything is alright at your end.

I find it strange that you do not find a problem with using deposit addresses taken from trading platforms. Are you fully aware of how this works?
When you withdraw money from your account on one of the trading platforms and send it directly to the casino in a deposit process, the trading platform will send the amount from its hot wallets for the platform and not from an address designated for you alone as a user. This means that the address from which these assets come from belongs to the trading platform and not to the user, and therefore it may not be reused by the user in any way.

Betnomi is not responsible for the source of addresses that users will provide to refund assets. The most she can do is request a refund address and not make the fatal mistake of using deposit addresses for refund.

[Betwrong]

betnomi (OP) was last active two weeks ago and I hope they will appear here soon and we'll here some news from them.

Guys from Betnomi? at least drop a word here once in a week, please.

[holydarkness]

betnomi (OP) was last active two weeks ago and I hope they will appear here soon and we'll here some news from them.

Guys from Betnomi? at least drop a word here once in a week, please.

Well, according to their timeline, their refund window was closed a week ago. They don't seem to bother to remind anyone that the deadline is approaching, or to officially close the withdrawal submission. I don't think anyone got their fund, no?

[...] We are now progressing to the next phase of our refund process by opening a 30-day window. During this period, any user with a balance on our platform can initiate a withdrawal request.

Please be aware that after this 30-day withdrawal window, we will not be processing any further withdrawal requests.

[...]

[bitcampaign]

betnomi (OP) was last active two weeks ago and I hope they will appear here soon and we'll here some news from them.

Guys from Betnomi? at least drop a word here once in a week, please.

Maybe they are celebrating Christmas or going on holiday until New Year, I also saw the last message that the OP received a large number of refund requests and also many duplicates which allows them of course to work hard for it, it's just that we have entered a long holiday season so it seems they also have to divide their time for that too, I think everyone also expects the OP to come every week to give an update

[arallmuus]

Maybe they are celebrating Christmas or going on holiday until New Year, I also saw the last message that the OP received a large number of refund requests and also many duplicates which allows them of course to work hard for it, it's just that we have entered a long holiday season so it seems they also have to divide their time for that too, I think everyone also expects the OP to come every week to give an update

Oh right, its holiday season so I got an excuse on not to online my account to type few words that might literally takes 5 minutes just to ensure the community that the refund process smoothly? No I dont think so and I guess there isnt any christmas miracle on the refund either. Assuming that there are large number of fake requests, pretty damn sure that there might be some legit request without any duplicate but so far I guess none got refunds yet so Im not sure what type of prank they are trying to pull but Im not digging it.

Fooling the community twice is too much at this point

[Hispo]

Maybe they are celebrating Christmas or going on holiday until New Year, I also saw the last message that the OP received a large number of refund requests and also many duplicates which allows them of course to work hard for it, it's just that we have entered a long holiday season so it seems they also have to divide their time for that too, I think everyone also expects the OP to come every week to give an update

Oh right, its holiday season so I got an excuse on not to online my account to type few words that might literally takes 5 minutes just to ensure the community that the refund process smoothly? No I dont think so and I guess there isnt any christmas miracle on the refund either. Assuming that there are large number of fake requests, pretty damn sure that there might be some legit request without any duplicate but so far I guess none got refunds yet so Im not sure what type of prank they are trying to pull but Im not digging it.

Fooling the community twice is too much at this point

Right. Even though I can understand there is a real possibility most the team of Betnomi is likely to be resting and having their Holidays break, it does not completely cover of excuse what has happened to their clients and this silence coming from their representative.
I am not sure if he had already mentioned he was not going to process refunds during this season or something, so I agree with you that the least thing we could do for the sake of his business and in order to try to recover some of the trust this community had on them would be to be as transparent as possible and let us know they are still working or not in these refund request or whether they are going to completely pause it until all their team is back from this holiday pause.

I knew something like this could happen and that is why I suggested anyone paying attention not to count on that money for this Christmas season.

[GekkeBelg]

Guys, stop talking about "the Betnomi team" or excuses why it's taking so long.
There is no "Betnomi team", it's only Sorsis who is left. All employees left half a year ago because they didn't receive their salaries anymore.
There also is no excuse to not process the refunds, it's not rocket science and the whole process could have been done within 1 working day. The real reason why it's not happening is because there is no money at all.
There is no refund coming, face it.

[betnomi]

Our initial cut-off date for refund requests was 30 days.

However, based on community feedback, we have decided to extend it for a few more days until January 1st.
After this date, we will no longer process or respond to emails related to the refund request.
This has been a challenging process, but fortunately, we worked it out successfully.

Payments were scheduled to be made in batches, but to avoid confusion and other related issues, we have decided to process everything in one go.

Thank you for your cooperation.

[AHOYBRAUSE]

Our initial cut-off date for refund requests was 30 days.

However, based on community feedback, we have decided to extend it for a few more days until January 1st.
After this date, we will no longer process or respond to emails related to the refund request.
This has been a challenging process, but fortunately, we worked it out successfully.

Payments were scheduled to be made in batches, but to avoid confusion and other related issues, we have decided to process everything in one go.

Thank you for your cooperation.

That's a good decision.
Many members here, including me, found this thread quite late, some maybe even didn't yet.
It would be sad to have people missing this opportunity.

I don't know if you already did something like this but maybe you should also make this refund campaign public on your socials and the homepage . On X (Twitter) your last post is from May and your homepage is just blank.
Betnomi members that are not on bitcointalk should have the same opportunity don't you think?