SpectroCoin_support (OP)
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July 23, 2018, 01:25:52 PM |
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almost a week since the exchange stole my coins
still nothing
guys, where/to who can i report this?
it's not acceptable at all
Hello, We apologize again for the inconvenience. Please feel free to file a complaint if you feel this is the right thing to complaints@spectrocoin.com. For a follow-up on your case, please inquire directly to helpdesk@spectrocoin.com
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| 30+ currencies, bank wires, credit cards supported |
| Cryptocurrency Exchange | Prepaid Card |
| Blockchain Wallet | Payment Processor |
| Amazon Vouchers | Mobile top-ups |
| 24/7 Support | Available worldwide |
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SpectroCoin_support (OP)
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July 23, 2018, 07:12:38 PM |
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no, i mean, to which autority can i report this..
i read that it happened also to other people...if it is not an occasional error but it's systematic...well , some investigation is needed
All customers who had no issues with their unique message or wallet address got all their funds. Nothing was lost, but sometimes a system bug occurs and the responsible department works on adding funds manually
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| 30+ currencies, bank wires, credit cards supported |
| Cryptocurrency Exchange | Prepaid Card |
| Blockchain Wallet | Payment Processor |
| Amazon Vouchers | Mobile top-ups |
| 24/7 Support | Available worldwide |
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matteo96
Member
Offline
Activity: 151
Merit: 11
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July 24, 2018, 11:01:35 AM |
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no, i mean, to which autority can i report this..
i read that it happened also to other people...if it is not an occasional error but it's systematic...well , some investigation is needed
All customers who had no issues with their unique message or wallet address got all their funds. Nothing was lost, but sometimes a system bug occurs and the responsible department works on adding funds manually finally i received my coins!! sorry if i complained everyday but was worried about losing the funds haha
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SpectroCoin_support (OP)
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July 24, 2018, 01:05:57 PM |
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no, i mean, to which autority can i report this..
i read that it happened also to other people...if it is not an occasional error but it's systematic...well , some investigation is needed
All customers who had no issues with their unique message or wallet address got all their funds. Nothing was lost, but sometimes a system bug occurs and the responsible department works on adding funds manually finally i received my coins!! sorry if i complained everyday but was worried about losing the funds haha We understand your concern. We have been trying to let you know that they will not disappear and they will be credited. Nevertheless, we apologize for the delay and assure you that this is not something that happens frequently. Please feel safe trading at SpectroCoin and nothing that is yours will disappear for sure and those delays will not occur frequently. Have a nice day!
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| 30+ currencies, bank wires, credit cards supported |
| Cryptocurrency Exchange | Prepaid Card |
| Blockchain Wallet | Payment Processor |
| Amazon Vouchers | Mobile top-ups |
| 24/7 Support | Available worldwide |
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barabeku
Full Member
Offline
Activity: 568
Merit: 100
umachit.fund
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July 25, 2018, 06:16:23 PM |
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Hello, I want to ask about the spectrocoin card. Can I get it on the driver's license without a passport?
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SpectroCoin_support (OP)
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July 25, 2018, 07:03:32 PM |
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Hello, I want to ask about the spectrocoin card. Can I get it on the driver's license without a passport?
Hello, Thank you for reaching out to us. To get the card, you need to verify your account at SpectroCoin. To verify the account, you either need a valid passport if you are not an EU citizen. If you are an EU citizen, you can verify your account with your EU ID card. For further information and assistance, you can go to SpectroCoin.com and communicate with our 24/7 LiveChat team. Please feel free to contact us or our Support at any time. Regards, SC Team
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| 30+ currencies, bank wires, credit cards supported |
| Cryptocurrency Exchange | Prepaid Card |
| Blockchain Wallet | Payment Processor |
| Amazon Vouchers | Mobile top-ups |
| 24/7 Support | Available worldwide |
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gio713
Newbie
Offline
Activity: 2
Merit: 0
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July 26, 2018, 03:46:26 AM |
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When you will offer the Card replacements for your existing customers, im waiting months now!
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SpectroCoin_support (OP)
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July 26, 2018, 01:50:56 PM |
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When you will offer the Card replacements for your existing customers, im waiting months now!
Hello, The cards vouchers will be sent soon. Please stay tuned to all of our updates. Once the process is over, we will let you know and we will keep you posted with all updates
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| 30+ currencies, bank wires, credit cards supported |
| Cryptocurrency Exchange | Prepaid Card |
| Blockchain Wallet | Payment Processor |
| Amazon Vouchers | Mobile top-ups |
| 24/7 Support | Available worldwide |
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SpectroCoin_support (OP)
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July 26, 2018, 04:04:47 PM Last edit: July 27, 2018, 07:22:28 AM by SpectroCoin_support |
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SpectroCoin expands its network!We are delighted to be a full member of the Infobalt Association, the biggest and the main contact point between Lithuanian business associations and government organizations dealing with Blockchain initiatives. Find more information about how the membership contributes to our development in our blog post: https://blog.spectrocoin.com/en/2018/07/spectrocoin-joins-ict-industry-giant-infobalt/
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| 30+ currencies, bank wires, credit cards supported |
| Cryptocurrency Exchange | Prepaid Card |
| Blockchain Wallet | Payment Processor |
| Amazon Vouchers | Mobile top-ups |
| 24/7 Support | Available worldwide |
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BananaBar
Newbie
Offline
Activity: 32
Merit: 0
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August 05, 2018, 11:37:50 AM |
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Expands it's network, who gives a rats ass. Stop making us pay 444 sat/b when transactions with 1-2sat/b go into next block at this moment. Scammers.
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SpectroCoin_support (OP)
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August 06, 2018, 03:52:21 PM |
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Expands it's network, who gives a rats ass. Stop making us pay 444 sat/b when transactions with 1-2sat/b go into next block at this moment. Scammers.
The fees are constantly changing because of the Bitcoin network. If you want to confirm the minimum fee at the moment of your transaction, you can contact the support team through the Live Chat on spectrocoin.com.
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| 30+ currencies, bank wires, credit cards supported |
| Cryptocurrency Exchange | Prepaid Card |
| Blockchain Wallet | Payment Processor |
| Amazon Vouchers | Mobile top-ups |
| 24/7 Support | Available worldwide |
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SpectroCoin_support (OP)
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August 08, 2018, 01:43:51 PM Last edit: August 08, 2018, 01:59:54 PM by SpectroCoin_support |
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We would like to thank each one of you for choosing SpectroCoin! We will continue to work hard to take our services even further!
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| 30+ currencies, bank wires, credit cards supported |
| Cryptocurrency Exchange | Prepaid Card |
| Blockchain Wallet | Payment Processor |
| Amazon Vouchers | Mobile top-ups |
| 24/7 Support | Available worldwide |
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Addisonbt
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August 13, 2018, 06:23:58 PM |
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We would like to thank each one of you for choosing SpectroCoin! We will continue to work hard to take our services even further!
new cards ready ? You will issue be cards vouchers, for replace old card Wave Crest bank
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SpectroCoin_support (OP)
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August 13, 2018, 06:57:00 PM |
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new cards ready ?
You will issue be cards vouchers, for replace old card Wave Crest bank
Hello, Yes, we will issue vouchers for previous cards holders. The process is undergoing some steps to assure there will be no issues with that. Please wait for an email from us about the card replacement voucher and check your email frequently and check your JUNK/SPAM email just to be safe that you do not miss anything. Thank you for your choosing our services!
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| 30+ currencies, bank wires, credit cards supported |
| Cryptocurrency Exchange | Prepaid Card |
| Blockchain Wallet | Payment Processor |
| Amazon Vouchers | Mobile top-ups |
| 24/7 Support | Available worldwide |
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SpectroCoin_support (OP)
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August 20, 2018, 09:02:10 PM |
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Today the plastic cards do not work ... I hope they return soon to the nomality.
We apologize for the inconvenience caused. This is only temporary due to some maintenance with our issuer platform. Please have some patience and all will be resolved
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| 30+ currencies, bank wires, credit cards supported |
| Cryptocurrency Exchange | Prepaid Card |
| Blockchain Wallet | Payment Processor |
| Amazon Vouchers | Mobile top-ups |
| 24/7 Support | Available worldwide |
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Pab
Legendary
Offline
Activity: 1862
Merit: 1012
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August 23, 2018, 03:08:02 PM |
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Somebody contacted provider you can read below Well, I have some news. I contacted Spectrocoin's virtual card provider AlliedWallet and was told that MasterCard suspended the virtual card I was using for reasons unknown. They also wanted a copy of my id and utility bill. My Spectrocoin account is fully verified, seems completely redundant having to go through yet another KYC process. I would rather just close the card and transfer the balance back to my SC account.
Same is in a case of plastic cards.
it is duty of spectrocoin to contact provider yet another example of team responsibility and inform users
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Addisonbt
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August 23, 2018, 06:08:49 PM |
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to all
I try any ip, but
Access from your IP (xx.xx.xx.xx) is restricted. Contact support if you think this is an error
site SPECTROCOIN.COM live ?
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Pab
Legendary
Offline
Activity: 1862
Merit: 1012
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August 23, 2018, 06:18:07 PM |
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to all
I try any ip, but
Access from your IP (xx.xx.xx.xx) is restricted. Contact support if you think this is an error
site SPECTROCOIN.COM live ?
What country are you from.i can only give you link what i use https://spectrocoin.com/en/login.htmlDid you have that problem before
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Pab
Legendary
Offline
Activity: 1862
Merit: 1012
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August 23, 2018, 09:11:49 PM |
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SpectroCoin_support (OP)
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August 24, 2018, 06:52:26 AM |
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to all
I try any ip, but
Access from your IP (xx.xx.xx.xx) is restricted. Contact support if you think this is an error
site SPECTROCOIN.COM live ?
Please write our Support team at helpdesk@spectrocoin.com so that they will check it for you.
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| 30+ currencies, bank wires, credit cards supported |
| Cryptocurrency Exchange | Prepaid Card |
| Blockchain Wallet | Payment Processor |
| Amazon Vouchers | Mobile top-ups |
| 24/7 Support | Available worldwide |
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