eXch - instant exchange BTC / LN / XMR / LTC / ETH / ERC20

[bitmover]

i have some issue on an ongoing order.


i have sent an amount of XMR and the status still remains " awaiting input " i cant double check as my wallet provider doesnt save private tx to proove it was sent. so i ask you to help me by checking if it arrived on your end or provide me the view key of the deposit adress so i can check where the problem is exactly

my order id is xxxxxxxxdf7ee


thank you

 you will get faster response using the support ticket
https://exch.cx/support

Explain your situation there, this is recommended by exch.cx

[1714749331]

1714749331

[1714749331]

1714749331

[examplens]

i have sent an amount of XMR and the status still remains " awaiting input " i cant double check as my wallet provider doesnt save private tx to proove it was sent. so i ask you to help me by checking if it arrived on your end or provide me the view key of the deposit adress so i can check where the problem is exactly

Which wallet do you use? It seems a bit strange that you can't get a TX ID from it. If you still have the status "awaiting input", it means that exch did not recognize the transaction, that is, what you sent is still in the domain of your wallet or you sent it to the wrong address
I'm not sure what you expect here, you won't get any private key for sure.

[LoyceV]

my wallet provider doesnt save private tx to proove it was sent

Which wallet is that? It sounds like you should switch to a different one.

I'm not sure what you expect here, you won't get any private key for sure.

He asked for a view key.

[dkbit98]

i have some issue on an ongoing order.

I suggest you better contact support on eXch website and be patient until they reply.
There was some issue a while ago related with bug in monero code, guys from eXch fixed it with some workaround, but maybe something similar happened again in your case.
They wrote more about it back in March:
https://bitcointalk.org/index.php?topic=577207.msg63878048#msg63878048

[karusell22]

Everything has been solved. Was fully my fault. Excellent Customer Support from eXch. Keep it up.

[joker_josue]

(Not uploading to Talkimg in order to not make its admin extremely nervous like it happened last time concerning the same subject... Uploaded to oshi.at with 90 days expiry)

I appreciate the concern. I'm not exactly nervous (if you knew the images they post, you would see that yours are the ones with the least private information). I just alerted you to the fact that some of the agent's personal information was exposed, which is not something that is recommended, not even for you.

In fact, the way you now explained the situation, and very well, it was much better that you managed to omit all the agent's personal information.

Keep up the good work, and I really hope you continue to operate in the best way possible.

[eXch]

Hello eXch mod - please refer to this post. I’ve had $211,000 of my funds stolen yesterday and the scammers sent it to your exchange

[...]

Our email is support@exch.cx but I recommend contacting the "SEAL 911" team from https://securityalliance.org - a non-profit organization consisting of many volunteering entities and organizations specializing on blockchain analysis that have promised to provide free help and guidance for crypto heist victims. They will for sure provide you with all the necessary assistance for your case. Just a friendly tip - avoid Josh_CB from Cryptoforensic Investigators because he is toxic and incompetent.

Hm good timing ... or maybe bad dunno, but I have a question about freezing/frozen crypto because of this  (eXch being used as exchange in FixedFloat breach according to beincrypto). Even if untrue it piqued my interest in regards to frozen crypto.

1. (to anyone): How does freezing crypto even work?
2. (to anyone): How effective is it?
3. (to eXch): Did you suffer any loss, because of crypto freezing?
4. (to eXch): Is there any special treatment in place if it comes to your attention that fraudulently gained crypto goes through eXch?

These questions are out of interest and are not meant as subtle arguments for whatever (given the previous post I feel the need to clarify).

It's true (in regards to FixedFloat funds).

1. Any custodial service that holds your crypto has full control over it thus can freeze and confiscate the funds. This concerns custodial wallets, centralized exchanges, smart contracts with freezing capabilities owned by centralized entities (such as Tether's USDT and Circle's USDC), cross-chain bridges (such as Avalanche Bridge that confiscates "dirty" BTC and ETH) and even some rogue cryptocurrencies (i.e. https://github.com/bitcoin-sv-specs/protocol/blob/master/updates/confiscation-transactions.md).
3. No, since we have never froze any crypto nor have any technical capability for doing so.
4. We have never encountered such situations before, so we currently have no protocols for such proceedings. We are also not a financial institution nor possess any money transmitting license due to the fact of operating with something called "cryptocurrency" that is not considered or recognized as a financial instrument by the most central banks, therefore not required to implement any. If Lagarde publicly admits crypto is a financial instrument, then maybe we will reconsider this, but until then we see no reason for even bothering for these concerns.

I had a problem with a swap XMR>BTCLN (order #xxxx341bcb9) and haven't got my coins, I've asked for help hours ago in your chat without any answer. I've opened a support ticket too (xxxx53f1afb56c) and I'm still waiting for an answer. Could you please tell me something? Thank you!

Yes, thank you, everything ended up fine. A refund form came up on their page without anyone contacting me previously. I've requested the refund and I have my money back now.

This *inbound* thing is exasperating. How can you prevent this from happening before doing the actual transaction?

Yes, that's right. According to this guide Electrum shows you the available capacity to receive funds. I'm using Coinos and it seems there is no clue about that value.

Coinos node doesn't appear to have the effecitve peering scheme for optimal routing and we had no routes to Coinos earlier but after this incident we have opened a direct channel with them: https://1ml.com/channel/923451228984246272

Payment of their invoices shouldn't fail anymore.

Since we got a bit more confident with LN lately and now have better understanding of its possible edge cases that might cause security risks for us, we will soon optimize LN payment response handling so customers won't need to wait for these errors to be reviewed manually by our team.

Why does the IRS ask you to provide data that you don't collect?

They haven't asked for any data type in specific: "[...] Please provide whatever records you have for [...]"

[...] This is an ongoing war.

Can confirm.

It's quite ironic that someone with power makes a reference to Bitcointalk. 

It reminded me that some time earlier, some SlowMist rep explained to us that they refer to our service as a "mixer" in their annual reports exclusively because of what we post on Bitcointalk. L. O. L.

Apart from that, I always was quite sure this forum is frequented by state officials. Take for example FIOD (NL), who even have an account here.

At this rate, I am pretty sure they might end up writing to the forum administrators to try any reveal any information about, or perhaps they have tried already 

I read somewhere before of theymos' posts regarding of his thoughts if US authority asked about the details of someone (account) due to legal things. Well, he will willingly follow it since the forum is based in US and has its jurisdictions. So it's really possible.

I have decided to provide this data voluntarily in order to help flatten the investigative curve a bit so they don't have to bother theymos.

i have some issue on an ongoing order.


i have sent an amount of XMR and the status still remains " awaiting input " i cant double check as my wallet provider doesnt save private tx to proove it was sent. so i ask you to help me by checking if it arrived on your end or provide me the view key of the deposit adress so i can check where the problem is exactly

my order id is xxxxxxxxdf7ee


thank you

After communicating both via support tickets and emails today with this user, turned out they have used xmrwallet[.]com as their wallet and the destination XMR address was hijacked during sending, so their funds went to some other direction but not to the correct eXch deposit address. This was done either by the mentioned wallet itself or by the buffer clipper malware their OS is probably infected with. Also there are other users who had issues with that wallet earlier https://github.com/monero-project/monero/issues/8440#issuecomment-1186785857

We have also verified that the view key they provided didn't match the output corresponding to the correct deposit address.

Unfortunately, it's not the first time someone being a victim of such circumstances among our users. We have some wallet recommendations here that are relatively secure wallet options: https://exch.cx/faq#wallet_security_recommendations (Blixt wallet will be removed from this list during a next engine update for ignoring our multiple requests to provide updates on F-Droid inclusion)

[NotATether]

Warning: scammers are placing fake TOR onion site links on site directories (sites with compilations of other TOR onion links) like DarkDotFail for exchanges like Exch to take them to scam clones. Do not use onion directory websites to find any crypto exchange. Only use the official links on Bitcointalk or altt. Please stay safe everyone.

Here is the blog post I first found this information from: http://xxkdkmhcrw7mug2nhtorvsusrydoqtfxggeu3rxcxglh3jk7ltmlmeqd.onion/

Here is a screenshot for those without Tor Browser



As you can see, it is very easy to impersonate any TOR site just by generating an onion address that has the same first and last characters! So be careful!

[Pmalek]

<Snap>

I think people who are using this exchange and are active here on Bitcointalk know how to find the official website, both the .tor and clearnet versions. I have bookmarked both a long time ago. The problem is reaching it from outside of the forum. The typical person isn't as security-conscious as a bitcoiner. If they had positive experiences with such onion site directories in the past, they will unfortunately not think twice to trust it with pointing the way to eXch. At that point, they have already taken a big step towards getting scammed. 

[bitmover]

<Snap>

I think people who are using this exchange and are active here on Bitcointalk know how to find the official website, both the .tor and clearnet versions. I have bookmarked both a long time ago. The problem is reaching it from outside of the forum. The typical person isn't as security-conscious as a bitcoiner. If they had positive experiences with such onion site directories in the past, they will unfortunately not think twice to trust it with pointing the way to eXch. At that point, they have already taken a big step towards getting scammed. 

I good security practice,  which I do for basic every website which I will pay something,  is to double check the address with their social media links.

In this case , bitcointalk is like a social media platform.

I would never enter my financial details or make a cryptocurrency payment without double checking the URL in other platforms such as their social media profile.

[Pmalek]

I good security practice,  which I do for basic every website which I will pay something,  is to double check the address with their social media links.

In this case , bitcointalk is like a social media platform.

I would never enter my financial details or make a cryptocurrency payment without double checking the URL in other platforms such as their social media profile.

The thing is, people who don't know how to differentiate the real from the fake could easily get tricked with scam social media pages as well. I see people in my Facebook friends circle share them all the time. Fake car giveaways from fake dealers presenting themselves as the real ones. I have seen people share fake cash giveaways by fake bank profiles. PlayStations, smartphones,... everything. It's usually relatively new sites with a few general posts and then a giveaway which requires the usual (like, share, comment, befriend). And people fall for that kind of thing. Logic stops as soon as people think there is something to gain for free.

[icopress]

I would never enter my financial details or make a cryptocurrency payment without double checking the URL in other platforms such as their social media profile.

This is why we put a lot of effort into changing the username eXch.cc to eXch. 

[examplens]

I know that there was a discussion about it earlier, but what is the final statement, will there be or is it planned to integrate other "cheaper" networks than Ethereum and ERC20? I imagine that many would like the possibility of swapping to TRC20.

[Pmalek]

I know that there was a discussion about it earlier, but what is the final statement, will there be or is it planned to integrate other "cheaper" networks than Ethereum and ERC20? I imagine that many would like the possibility of swapping to TRC20.

I know I would like to see the TRC20 version of Tether's USDT. But the network fees on Ethereum have gone down significantly in recent weeks. I often see recommended gas fees between 6-10 gwei. Converted to a USD equivalent, it's currently cheaper to transfer USDT on the Ethereum blockchain than it is on Tron. Tron asks for 13 to 26 TRX per smart contract interaction, depending on congestion. That's up to $3. The situation can change quickly, though, so I am hoping the TRC20 version will still be added in the future. 

[dkbit98]

@eXch
Since you are already supporting LTC and you probably run litecoin node, may I ask if there a chance you can add support for Litecoin mweb addresses on your exchange?
This will increase overall privacy and you could be one of the first exchanges to add support for mimble-wimble in Litecoin.
Litecoin Core wallet already supports ltcmweb addresses, another wallet is forked ElectrumLTC.