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Author Topic: Intersango Exchange  (Read 82019 times)
Jason Ling
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August 08, 2012, 02:54:05 AM
 #381

It would be good if you could provide status update on how long customers are expected to wait for their withdrawals.
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Binary Finery
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August 08, 2012, 09:15:03 AM
 #382

Well, why don't you post your withdrawal number so that we can work it out?
I've been waiting for #35048 since Monday - anyone waiting for a lower number than this, let us know when you receive it. Help yourselves people!
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August 08, 2012, 09:29:33 AM
Last edit: August 08, 2012, 10:53:38 AM by BitLucky
 #383

Well, why don't you post your withdrawal number so that we can work it out?
I've been waiting for #35048 since Monday - anyone waiting for a lower number than this, let us know when you receive it. Help yourselves people!

I'm waiting for #34707 since Saturday

EDIT: just converted it back to BTC in light of the recent law suit
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August 08, 2012, 03:19:00 PM
 #384

My withdrawal was processed yesterday, seems they've gotten through most of the backlog and Intersango.com is back on its feet functioning as normal.

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disclaimer201
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August 08, 2012, 07:29:28 PM
 #385

Just so Intersango customers know what's going on: Intersango is getting sued in World's first Bitcoin lawsuit:

https://bitcointalk.org/index.php?topic=99222.0

Filed August 6th:
https://docs.google.com/open?id=0B_ECG6JRZs-7dTZ5QS0xcUkxQjQ

Don't be concerned, and happy trading!
Binary Finery
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August 09, 2012, 08:41:42 AM
 #386

Lawsuit, boresuits...

Anyone received a withdrawal number lower than #35048 since Monday?
Otoh
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August 09, 2012, 06:32:53 PM
Last edit: August 10, 2012, 12:29:45 PM by Otoh
 #387

I've heard that Intersango GBP bank withdrawals are going through OK now, though their support page still says that there's several days backlog, so lets see if this one that I just requested gets processed & sent tomorrow:

#35727
UKWithdrawalRequest
requested
it's for between 500 & 1,000 GBP

Edit 1: just checked on the status a few hours later & it is already marked as sent, which is very fast as this is outside of office hours (it's 4.30 AM atm), looking good - will add an update in about 12 hrs time...

Edit 2: It has cleared in to my account sometime over the last 15 hours, so a very fast early next day service - congrats team Intersango!
I see their support page has also been updated to 'payments sent daily' so nice, I'm sending them some more coins, thanks guys!

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sethsethseth
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August 10, 2012, 03:42:29 AM
 #388

I requested a withdrawl of 200 GBP yesterday to see if everything is working, and it has appeared in my account within 24hr.  I believe Phantomcircuit said if you have a previous transfer to the same bank account for a similar amount it would go through faster.

SealsWithClubs poker room has  over 400 players online. Buy in from .01 to 60btc.      BTCSportsMatch lets you bet sports with vig free lines!  Best kept secret in bitcoin....          LocalBitcoins.com is very user-friendly now for bank transfers.  You don't have to live close to trade when in the same currency area.           
Electrum client is awesome. Try it. And please stop sending bitcoins to sites run by security newbies, or don't complain when you lose everything.
phantomcircuit
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August 10, 2012, 04:59:23 AM
 #389

The backlog of UK transfers has now been cleared.
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August 10, 2012, 07:02:25 AM
 #390

The backlog of UK transfers has now been cleared.

Good stuff.
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August 10, 2012, 08:15:44 AM
 #391

Yep, all good. #35612 & #35048 received this morning.
Scott J
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August 10, 2012, 10:19:12 AM
 #392

The backlog of UK transfers has now been cleared.
Recieved.

Thanks, I appreciate that must have been a slog.
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August 13, 2012, 09:04:13 AM
 #393

The Support page reads payments sent daily, but maybe that should read Mon to Fri only, as I requested one last Fri & at 10AM UK time Mon it still just says Requested - not processed or sent as yet, I trust that it will be sent this morning & am now opening a ticket for it.

#35880
UKWithdrawalRequest
requested
For between 1,000 & 2,000 GBP

BTC = $c²     My BTC addie = 1otohotohMoQoxHuxLBveQiZcV3Pji3Tc 
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August 13, 2012, 10:13:13 AM
 #394

The Support page reads payments sent daily, but maybe that should read Mon to Fri only, as I requested one last Fri & at 10AM UK time Mon it still just says Requested - not processed or sent as yet, I trust that it will be sent this morning & am now opening a ticket for it.

#35880
UKWithdrawalRequest
requested
For between 1,000 & 2,000 GBP

It depends on the bank receiving, some don't process transactions on weekends, others do.

PGP key id at pgp.mit.edu 0xA68F4B7C

To get help and support for GLBSE please email support@glbse.com
BitLucky
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August 13, 2012, 03:18:24 PM
 #395

The Support page reads payments sent daily, but maybe that should read Mon to Fri only, as I requested one last Fri & at 10AM UK time Mon it still just says Requested - not processed or sent as yet, I trust that it will be sent this morning & am now opening a ticket for it.

#35880
UKWithdrawalRequest
requested
For between 1,000 & 2,000 GBP

I'm waiting on mine from last Fri too (#35885)...
Otoh
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August 13, 2012, 04:22:48 PM
Last edit: August 13, 2012, 04:33:23 PM by Otoh
 #396

The Support page reads payments sent daily, but maybe that should read Mon to Fri only, as I requested one last Fri & at 10AM UK time Mon it still just says Requested - not processed or sent as yet, I trust that it will be sent this morning & am now opening a ticket for it.

#35880
UKWithdrawalRequest
requested
For between 1,000 & 2,000 GBP

It depends on the bank receiving, some don't process transactions on weekends, others do.

That doesn't affect that it should be processed & marked as sent daily as stated on their site, Mon thru Sat, if my bank don't clear it to my account until Monday then I'll still know at least that it'll be there first thing then.

As it is I've had a response from team Intersango & they're still clearing a little backlog apparently, if it hasn't been sent by Tuesday first thing then I'll add more re this - it really should have gone off today as it's been over 8 hours since I opened the support ticket even if my Friday W/D request was after hours.

...
I believe we are just having delays as we are still catching a tiny bit from a backlog that required a lot of work. However I will keep this on admin status incase the payment has been skipped for whatever reason.

Sincerely,
Donald
Team Intersango

BTC = $c²     My BTC addie = 1otohotohMoQoxHuxLBveQiZcV3Pji3Tc 
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Otoh
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August 14, 2012, 11:47:38 AM
 #397

Aug. 13, 2012, 11:18 p.m. Donald needs_staff_action -> resolved

Hi Otoh,

We're sorry for the delays. UK payments have now been sent.

We do not have a backlog on payments but we were still working through a backlog of administrative tasks. If we are not able to get up to full speed we will soon adjust the site to reflect expected transfer times.

We are sorry for the inconvenience.

Sincerely,
Team Intersango


Aug. 13, 2012, 11:23 p.m. resolved -> needs_staff_action

Hi,

That's good to hear, thanks, it's still shown as just requested btw but I assume that you're in the process of updating that.

Sincerely,

Otoh

PS - thanks for the hours you guys put in, I hope that you can get some sleep too.


Aug. 13, 2012, 11:57 p.m. Chris needs_staff_action -> needs_admin_action

...


Aug. 14, 2012, 12:32 a.m. needs_admin_action -> needs_staff_action

Hi Chris,

Your last message was blank btw, still shows requested

Thanks,

Otoh


Aug. 14, 2012, 12:34 a.m. Chris needs_staff_action -> needs_admin_action

Hi Otoh,

I forwarded ticket status to admin. Thank you for your patience.


Aug. 14, 2012, 9:03 a.m. needs_admin_action -> needs_staff_action

Hi,

10 AM UK time Tuesday, yesterday you said that "UK payments have now been sent" & marked my case as resolved, I queried this as it is still only marked as 'requested' & the ticket status was forwarded to admin. This needs dealing with & to be sent this morning, as my previous emails I have had this same problem constantly with UK withdrawals from back in the Britcoin days onwards, you no sooner posted that the problem had been fixed & everything was being processed daily when it once again immediately breaks down. I withdrew the coins that I had up for trading on your site yesterday & have no intention of returning until there is clear evidence that you can function as per your ToS & will update your web page & thread to confirm that you are doing so. I suggest you follow the practice of the PPT Bitcoin Max who lists pending withdrawals in real time for all to see on his site as he appreciates the importance of people being able to take their money back out is paramount. I expect my funds to be sent within the next 3 hours, many thanks.

Sincerely,

Otoh


Aug. 14, 2012, 11:33 a.m. needs_staff_action -> needs_staff_action

U R G E N T

NEEDS ADMIN & STAFF ACTION

JUST SEND ME MY MONEY NOW PSE, I can send you money in less than 1 minute by Internet banking, you just confirmed that you were doing this daily when I requested 4 days ago now, why is this such a constant problem for you - I seriously advise you to close your site down until such time as you can operate a reasonable withdrawal service! In the mean time kindly remove the 'Payments sent daily. ' misinformation from your support page & update your forum thread to reflect just how long you expect to be able to do this simple but vital procedure atm.


 Angry Sad Shocked Huh Undecided Cry

note UK time is actually 1 hour on from that quoted on these messages...

BTC = $c²     My BTC addie = 1otohotohMoQoxHuxLBveQiZcV3Pji3Tc 
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August 14, 2012, 11:57:01 AM
 #398

...
I'm still waiting for my £££
Otoh
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August 14, 2012, 05:22:17 PM
 #399

Another whole day passes by, no communication,  no update, no explanation, if there is a problem then you owe it to your customers to keep them informed of what it is & when it will most likely be resolved - it is totally unprofessional & unacceptable to fail to do this.

BTC = $c²     My BTC addie = 1otohotohMoQoxHuxLBveQiZcV3Pji3Tc 
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CHARITY | MY REP | PREDICTION 1 | PREDICTION 2 | PREDICTION 3
Otoh
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August 14, 2012, 11:31:26 PM
 #400

Aug. 14, 2012, 10:54 p.m. Chris needs_staff_action -> needs_admin_action

Hello Otoh,

Please allow the admin to investigate. If you choose to respond, please make sure the ticket status remains on 'Needs Admin Action.' When you respond and resend to staff action it removes it from the queue for the admin.

I will forward your input to management. In the meantime, please be patient as we look to resolve your issue.

Regards,

Chris
Team Intersango

So it seems that by replying & chasing the issue up because nothing has progressed at all, their internal systems remove you from the queue to be dealt with even though Admin were meant to be actively & urgently solving this issue already - tomorrow unless my money is in my bank account first thing I shall email Donald's personal email & all the other Intersango team, then contact Metro bank business customer services to denounce that my funds are being held without authorization from me or explanation from Intersango, the next day I shall lodge a complaint with the banking ombudsman & the following with the police.



BTC = $c²     My BTC addie = 1otohotohMoQoxHuxLBveQiZcV3Pji3Tc 
Bitstamp Exchange: Referal Code
CHARITY | MY REP | PREDICTION 1 | PREDICTION 2 | PREDICTION 3
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