Bitcoin Forum
December 06, 2016, 08:25:34 AM *
News: To be able to use the next phase of the beta forum software, please ensure that your email address is correct/functional.
 
   Home   Help Search Donate Login Register  
Pages: « 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 [20] 21 22 23 24 25 26 27 28 29 30 31 »
  Print  
Author Topic: Intersango Exchange  (Read 76274 times)
Binary Finery
Jr. Member
*
Offline Offline

Activity: 44


View Profile
August 05, 2012, 10:27:54 PM
 #381

I see people talking about getting deposits in finally, are things working again?

I don't see anybody saying to get money out though  Huh if nobody has got any withdrawals yet that just makes it more suspicious, a convenient bank error, but it's not like they are anonymous, so I will give them the benefit of the doubt, as it might be difficult to deal with banks at this stage of bitcoin's life, but if bitcoin gets mainstream at all, they might be considered trailblazers Tongue that had to wade through this crap in the "early days"

My withdrawal #32880 hit my account today for clearing on Monday. I'm inclined to side with your latter comment rather than your former - my assessment is that Intersango are basically good guys who've bitten off a little more than they can chew at the moment - they just need to employ a few more staff, sweet-talk a few metrobank execs while offering them VIP tickets to the Bitcoin conference and work really hard on giving their clients adequate information when they get FUBAR'd again in the future.
1481012734
Hero Member
*
Offline Offline

Posts: 1481012734

View Profile Personal Message (Offline)

Ignore
1481012734
Reply with quote  #2

1481012734
Report to moderator
1481012734
Hero Member
*
Offline Offline

Posts: 1481012734

View Profile Personal Message (Offline)

Ignore
1481012734
Reply with quote  #2

1481012734
Report to moderator
1481012734
Hero Member
*
Offline Offline

Posts: 1481012734

View Profile Personal Message (Offline)

Ignore
1481012734
Reply with quote  #2

1481012734
Report to moderator
Advertised sites are not endorsed by the Bitcoin Forum. They may be unsafe, untrustworthy, or illegal in your jurisdiction. Advertise here.
1481012734
Hero Member
*
Offline Offline

Posts: 1481012734

View Profile Personal Message (Offline)

Ignore
1481012734
Reply with quote  #2

1481012734
Report to moderator
norulezapply
Sr. Member
****
Offline Offline

Activity: 475


View Profile
August 06, 2012, 05:50:44 PM
 #382

I see people talking about getting deposits in finally, are things working again?

I don't see anybody saying to get money out though  Huh if nobody has got any withdrawals yet that just makes it more suspicious, a convenient bank error, but it's not like they are anonymous, so I will give them the benefit of the doubt, as it might be difficult to deal with banks at this stage of bitcoin's life, but if bitcoin gets mainstream at all, they might be considered trailblazers Tongue that had to wade through this crap in the "early days"

My withdrawal #32880 hit my account today for clearing on Monday. I'm inclined to side with your latter comment rather than your former - my assessment is that Intersango are basically good guys who've bitten off a little more than they can chew at the moment - they just need to employ a few more staff, sweet-talk a few metrobank execs while offering them VIP tickets to the Bitcoin conference and work really hard on giving their clients adequate information when they get FUBAR'd again in the future.

That's nice. I'm looking for more confirmations of withdrawals.

If my post helped, I'll happily accept a few bitmills!   15rGg6A1JFZV3b7TTbtpAaiYGdUD1e1oAm
phantomcircuit
Sr. Member
****
Offline Offline

Activity: 463


View Profile
August 06, 2012, 06:54:22 PM
 #383

So are the SEPA withdrawals working again? I really want to continue using the Intersango services, but is becoming increasingly difficult to do that. I need to make deposits and withdrawals weekly to keep thing rolling, and the lack of informations/updates is confusing.

SEPA withdrawals were only effected by the pre-scheduled 4 day blackout and have been working since the 1st.
Nefario
Hero Member
*****
Offline Offline

Activity: 602


GLBSE Support support@glbse.com


View Profile WWW
August 06, 2012, 07:16:20 PM
 #384

They're working through the transactions but due to limits set by the bank cannot do it all at once.

In reply to my support ticket.

Quote

Hi,

Is this regarding a GBP withdraw? We are sending out all withdraws in order. There is a long backlog due to the issues that Metro bank had. Due to daily withdraw limits we cannot process every withdraw in a single day. We hope to be fully caught up by Wednesday.

We cannot prioritise payments out as it would make the transfers take much longer.

We will update support.intersango.com/status to reflect when all payments have gone out.

We are terribly sorry for the inconvenience. We were unable to even communicate with our users due to the influx of tickets and we are still working through the backlog of tickets as well.

Please reopen the ticket if the support.intersango.com/status states that your payment should have been received but still has not been.

Sincerely,
Team Intersango

PGP key id at pgp.mit.edu 0xA68F4B7C

To get help and support for GLBSE please email support@glbse.com
coined
Full Member
***
Offline Offline

Activity: 176


View Profile
August 07, 2012, 10:25:07 AM
 #385

just an update,

I received my GBP withdrawal. hopefully things are back on track.
catfish
Sr. Member
****
Offline Offline

Activity: 270


teh giant catfesh


View Profile
August 07, 2012, 03:29:23 PM
 #386

Intersango aren't a scam. They're having trouble with their choice of UK banking partner - Metro Bank - again. Quite why they continue to use these guys, given their continued account lockouts and the range of excuses given, is hard to tell. One thing to note is that Metro Bank appear to be an independent UK retail bank - i.e. not a subsidiary of a giant insolvent foreign bank, or owned by Lloyds Banking Group and hence ultimately the government. Going for a small independent bank makes *some* sense to me, but Metro *really* have to raise their game, since it's impacting Intersango in a material fashion.

Why should anyone listen to me? Well, I'm not linked to Intersango in any way, and have no reason to cheerlead for them, but since I started using them back in the Britcoin days they've *always* eventually come good when there have been any problems.

As of today, I've received four of the five outstanding withdrawals, so that's over £500 confirmed. Add that to the list of successful withdrawals Smiley

Their customer service is surprisingly good - from the trolling on here, you'd think that they never communicate with customers. Nothing could be further from the truth. Perhaps they don't have an employee sitting on these damn forums 24/7 replying to trolls, but that should be acceptable from a *genuine* business.

I've made my concerns known via their ticketing system, and had prompt and personal response from senior Intersango staff. Not a template response, but a considered reply to my queries.

Why would a scam company operate like this? They've had multiple chances to cut and run - but they have not. None of the freezes have been due to Intersango system failures - they were *all* due to Metro Bank account control lockouts. And if your chosen exchange provider has a technical problem with a partner bank, would you rather your money be *frozen* or handed back totally to the exchange operators? Think about it.

No, it's not great that Metro Bank have had so many issues coping with Intersango's business, which is not so insanely high volume that it's out of Metro Bank's level of competency. Intersango should have more than one UK bank so there's no single point of failure. But from their point of view, which has always been 'security' IME, having a single UK banking partner makes cashflow control easier and reduces the number of possible attack vectors for security threats.


Basically, the FUD being thrown around here is nothing more than a direct claim that Intersango directors have no integrity and are thieves-in-waiting. There is no evidence for any wrongdoing. Hence any claim that people should pull their funds from Intersango, due to what is *known* to be a problem with a partner bank, is simply a slur on the honesty and integrity of the Intersango team. If you compare the anonymity and track record of Intersango's directors to the anonymity and track record of those spreading FUD here, hopefully you'll come to the right conclusion...

The Bitcoin world is bigger than just this forum and the loudest voices here. Intersango is a large exchange and deals with a large volume of business. Why should they devote an entire FTE of staff cost to managing their image on a chat forum?

As a customer, if you'd put in a support ticket, you will have received a reply. My queries were replied to in detail and completely satisfactory answers given. And now my money is flowing back, as expected.

The Intersango guys appear to be in Bitcoin for the long run. They're putting a lot of effort and all their resources into Bitcoin and should be applauded. I know that many scams have taken place in the BTC economy... but accusing *every* successful business of being a potential fraud doesn't help new entrepreneurs wanting to make a splash in the market, does it?

The precautionary principle is all well and good, but accusing everyone of being a criminal is going FAR too far.

...so I give in to the rhythm, the click click clack
I'm too wasted to fight back...


BTC: 1A7HvdGGDie3P5nDpiskG8JxXT33Yu6Gct
norulezapply
Sr. Member
****
Offline Offline

Activity: 475


View Profile
August 07, 2012, 05:54:01 PM
 #387

Great to see withdrawals being processed again!

Hopefully things are getting back on track now Smiley

If my post helped, I'll happily accept a few bitmills!   15rGg6A1JFZV3b7TTbtpAaiYGdUD1e1oAm
Jason Ling
Jr. Member
*
Offline Offline

Activity: 35


View Profile
August 08, 2012, 02:54:05 AM
 #388

It would be good if you could provide status update on how long customers are expected to wait for their withdrawals.
Binary Finery
Jr. Member
*
Offline Offline

Activity: 44


View Profile
August 08, 2012, 09:15:03 AM
 #389

Well, why don't you post your withdrawal number so that we can work it out?
I've been waiting for #35048 since Monday - anyone waiting for a lower number than this, let us know when you receive it. Help yourselves people!
BitLucky
Full Member
***
Offline Offline

Activity: 168



View Profile
August 08, 2012, 09:29:33 AM
 #390

Well, why don't you post your withdrawal number so that we can work it out?
I've been waiting for #35048 since Monday - anyone waiting for a lower number than this, let us know when you receive it. Help yourselves people!

I'm waiting for #34707 since Saturday

EDIT: just converted it back to BTC in light of the recent law suit
Nefario
Hero Member
*****
Offline Offline

Activity: 602


GLBSE Support support@glbse.com


View Profile WWW
August 08, 2012, 03:19:00 PM
 #391

My withdrawal was processed yesterday, seems they've gotten through most of the backlog and Intersango.com is back on its feet functioning as normal.

PGP key id at pgp.mit.edu 0xA68F4B7C

To get help and support for GLBSE please email support@glbse.com
disclaimer201
Legendary
*
Offline Offline

Activity: 1316


View Profile
August 08, 2012, 07:29:28 PM
 #392

Just so Intersango customers know what's going on: Intersango is getting sued in World's first Bitcoin lawsuit:

https://bitcointalk.org/index.php?topic=99222.0

Filed August 6th:
https://docs.google.com/open?id=0B_ECG6JRZs-7dTZ5QS0xcUkxQjQ

Don't be concerned, and happy trading!

Binary Finery
Jr. Member
*
Offline Offline

Activity: 44


View Profile
August 09, 2012, 08:41:42 AM
 #393

Lawsuit, boresuits...

Anyone received a withdrawal number lower than #35048 since Monday?
Otoh
Donator
Legendary
*
Offline Offline

Activity: 1918



View Profile
August 09, 2012, 06:32:53 PM
 #394

I've heard that Intersango GBP bank withdrawals are going through OK now, though their support page still says that there's several days backlog, so lets see if this one that I just requested gets processed & sent tomorrow:

#35727
UKWithdrawalRequest
requested
it's for between 500 & 1,000 GBP

Edit 1: just checked on the status a few hours later & it is already marked as sent, which is very fast as this is outside of office hours (it's 4.30 AM atm), looking good - will add an update in about 12 hrs time...

Edit 2: It has cleared in to my account sometime over the last 15 hours, so a very fast early next day service - congrats team Intersango!
I see their support page has also been updated to 'payments sent daily' so nice, I'm sending them some more coins, thanks guys!

Node40.com is a leader in DASH hosting, dedicated exclusively to fully managed masternode hosting. Professional, organized, and responsive. I have many dozens of nodes with them.    
BTC = $c²     BTC = 1otohotohMoQoxHuxLBveQiZcV3Pji3Tc      DASH, Digital Cash = www.dash.org   
   CHARITY | MY REP | DICE
sethsethseth
Sr. Member
****
Offline Offline

Activity: 256


Not trusting third parties with my private keys


View Profile
August 10, 2012, 03:42:29 AM
 #395

I requested a withdrawl of 200 GBP yesterday to see if everything is working, and it has appeared in my account within 24hr.  I believe Phantomcircuit said if you have a previous transfer to the same bank account for a similar amount it would go through faster.

SealsWithClubs poker room has  over 400 players online. Buy in from .01 to 60btc.      BTCSportsMatch lets you bet sports with vig free lines!  Best kept secret in bitcoin....          LocalBitcoins.com is very user-friendly now for bank transfers.  You don't have to live close to trade when in the same currency area.           
Electrum client is awesome. Try it. And please stop sending bitcoins to sites run by security newbies, or don't complain when you lose everything.
phantomcircuit
Sr. Member
****
Offline Offline

Activity: 463


View Profile
August 10, 2012, 04:59:23 AM
 #396

The backlog of UK transfers has now been cleared.
zebedee
Donator
Hero Member
*
Offline Offline

Activity: 666



View Profile
August 10, 2012, 07:02:25 AM
 #397

The backlog of UK transfers has now been cleared.

Good stuff.
Binary Finery
Jr. Member
*
Offline Offline

Activity: 44


View Profile
August 10, 2012, 08:15:44 AM
 #398

Yep, all good. #35612 & #35048 received this morning.
Scott J
Legendary
*
Offline Offline

Activity: 1540



View Profile WWW
August 10, 2012, 10:19:12 AM
 #399

The backlog of UK transfers has now been cleared.
Recieved.

Thanks, I appreciate that must have been a slog.

Otoh
Donator
Legendary
*
Offline Offline

Activity: 1918



View Profile
August 13, 2012, 09:04:13 AM
 #400

The Support page reads payments sent daily, but maybe that should read Mon to Fri only, as I requested one last Fri & at 10AM UK time Mon it still just says Requested - not processed or sent as yet, I trust that it will be sent this morning & am now opening a ticket for it.

#35880
UKWithdrawalRequest
requested
For between 1,000 & 2,000 GBP

Node40.com is a leader in DASH hosting, dedicated exclusively to fully managed masternode hosting. Professional, organized, and responsive. I have many dozens of nodes with them.    
BTC = $c²     BTC = 1otohotohMoQoxHuxLBveQiZcV3Pji3Tc      DASH, Digital Cash = www.dash.org   
   CHARITY | MY REP | DICE
Pages: « 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 [20] 21 22 23 24 25 26 27 28 29 30 31 »
  Print  
 
Jump to:  

Sponsored by , a Bitcoin-accepting VPN.
Powered by MySQL Powered by PHP Powered by SMF 1.1.19 | SMF © 2006-2009, Simple Machines Valid XHTML 1.0! Valid CSS!