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Author Topic: Intersango Exchange  (Read 78531 times)
Robertorai
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August 21, 2012, 06:31:23 PM
 #481

what's wrong with that,im shy a BTC ?  Roll Eyes
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muyuu
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August 21, 2012, 07:57:59 PM
 #482

I see it's popular to be hitting on Intersango, but the fact is their bank account was tied up by the bank for that time. Nothing they or anyone else could do about it.

I also had funds tied up during this time, suck it up, things happen that are beyond peoples control.

Bullshit, the transfers which I am talking about where the the Polish BZWBK account

Woops, well I only deal in GBP which is what I assumed is what you were talking about. I know nothing of the Polish accounts.

I tried loading funds and my bank blocked it (first time I try to load funds since Intersango changed banks). It's "under review - check back in 72 hours" first time ever I see this message. Something wrong?

I need funds for this weekend's Pirate desperate dump.

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August 22, 2012, 07:25:07 AM
 #483


I tried loading funds and my bank blocked it (first time I try to load funds since Intersango changed banks). It's "under review - check back in 72 hours" first time ever I see this message. Something wrong?
I need funds for this weekend's Pirate desperate dump.

In Germany, if you dont want the bank to block it, be sure not to transfer more than 400 EUR at once and dont mention "Intersango" and "bitcoin".

"Es ist kein Zeichen geistiger Gesundheit, gut angepasst an eine kranke Gesellschaft zu sein."
muyuu
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August 22, 2012, 08:14:09 AM
 #484


I tried loading funds and my bank blocked it (first time I try to load funds since Intersango changed banks). It's "under review - check back in 72 hours" first time ever I see this message. Something wrong?
I need funds for this weekend's Pirate desperate dump.

In Germany, if you dont want the bank to block it, be sure not to transfer more than 400 EUR at once and dont mention "Intersango" and "bitcoin".

I called up and got it sorted. They made a lot of verifications on my ID and personal data though.

I guess it will be smoother next time.

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muyuu
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August 22, 2012, 08:58:06 AM
 #485

I saw this now.

https://support.intersango.com/status


Just wanted to point out that today (2012-08-22) is neither Thursday nor Friday, it's Wednesday Cheesy

I hope these problems are sorted soon. Looking forward to the conference to know more about this!

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jonnybgood
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August 22, 2012, 01:29:12 PM
 #486

So as of September we can't use Intersango any more to buy BTC's basically in the UK?

That sucks and is going to be problematic for a lot of people.

Not sure if I should stock up now or just steer clear as this is bound to have an impact on the exchange rate.

phantomcircuit
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August 22, 2012, 04:48:02 PM
 #487

So as of September we can't use Intersango any more to buy BTC's basically in the UK?

That sucks and is going to be problematic for a lot of people.

That's the gist of it.

We're actively seeking new banking relationships and investigating other means of doing business in the UK.

Just to be clear this will not effect EUR/PLN/USD transfers and will certainly not be effecting bitcoin transfers.
kneim
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August 22, 2012, 05:00:20 PM
 #488

In Germany, if you dont want the bank to block it, be sure not to transfer more than 400 EUR at once and dont mention "Intersango" and "bitcoin".
Tell me more about this 400 EUR limit.

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August 23, 2012, 10:52:32 AM
 #489

I have withdrawn with SEPA 5000€ and more and it was always credited to my bank account the next day.
Now a friend of mine had >15k locked up in SEPA transfer for two weeks without any notification...

I dont think this UK thing is the same issue.
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August 23, 2012, 11:52:23 AM
 #490

I have withdrawn with SEPA 5000€ and more and it was always credited to my bank account the next day.
Now a friend of mine had >15k locked up in SEPA transfer for two weeks without any notification...

I dont think this UK thing is the same issue.
AML I think. I would never transfer more than 10k at once.

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August 23, 2012, 12:22:33 PM
 #491

So as of September we can't use Intersango any more to buy BTC's basically in the UK?

That sucks and is going to be problematic for a lot of people.

That's the gist of it.

We're actively seeking new banking relationships and investigating other means of doing business in the UK.

Just to be clear this will not effect EUR/PLN/USD transfers and will certainly not be effecting bitcoin transfers.

Infuriating. But not surprising. Even faintly amusing when British banks are under so much fire for systemic problems anyway.

Will transfers into Intersango be OK up to the end of the month, and will they persist in an Intersango account once the Metro bank account closes?

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MXRider
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August 26, 2012, 02:14:00 PM
 #492

EUR/SEPA withdrawals working?
phantomcircuit
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August 26, 2012, 05:43:25 PM
 #493

Will transfers into Intersango be OK up to the end of the month, and will they persist in an Intersango account once the Metro bank account closes?

Transfers into Intersango's Metro account will continue to work until the end of the month.

Funds previously transferred will remain valid.

Likely Metro will give us a check written out to Intersango LTD when the account is closed.

Hopefully that clarifies what's going to happen.
phantomcircuit
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August 26, 2012, 05:45:52 PM
 #494

EUR/SEPA withdrawals working?

Yes, just check https://support.intersango.com/status for the latest information.

It's updated as soon as we know of problems.
montgolfier
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August 27, 2012, 02:48:20 PM
 #495

So what's the easiest way to deposit GBP now?
muyuu
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August 27, 2012, 03:03:25 PM
 #496

So what's the easiest way to deposit GBP now?

Why should there be any problem with deposits?  Huh

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yogi
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August 27, 2012, 05:23:21 PM
 #497

I read somewhere that it is possible to make a withdrawal in Euros to a UK bank account.

Is this correct?

montgolfier
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August 27, 2012, 09:49:20 PM
 #498

So what's the easiest way to deposit GBP now?

Why should there be any problem with deposits?  Huh

Oh yeah sorry my bad

Was clicking on the 'add funds' tab to the right of GBP and on the next page filling in the form with my bank details (I've realised now that this is for withdrawals not deposits)

Not very clear for hasty people, would be better if deposits and withdrawals were dealt with on separate pages imo

Just my two cents! Wink
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August 28, 2012, 01:47:25 AM
 #499

I read somewhere that it is possible to make a withdrawal in Euros to a UK bank account.

Is this correct?

That is correct.

You just need to get the BIC/SWIFT code and your accounts IBAN from your UK bank.

Then fill our the withdrawal request form on the EUR account page.

(It's mentioned in the announcement on the status page that this is possible.)
Otoh
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August 31, 2012, 08:06:14 AM
 #500

I thought I'd share this PM exchange of today with 'Intersango' as it helps to explain some of the things that were happening earlier this month with their UK bank withdrawals.

Hi,

This account is rarely used. The most reliable way to contact us is the ticketing system. We try to respond readily to tickets and usually we do but there are some backlogs.

I noticed you've had some previous posts about your payments going from 'Requested' status to a 'Processing' status and back to a requested status. This is not because of some fishy business or anything abnormal at all.

Once our UK bank problems had been resolved after weeks of issues, it took us 10 days to catch up with payments out. When payments are are dealt with, the stack of payments are turned from 'Requested' to a 'Processing' status. If we allow users to cancel payments while they are being processed we could be taken severe advantage of and lose our user's payments to theft.

If a daily limit is hit while the payments are processing then the unprocessed payments are put back to 'requested' status. Payments are generally done in order but not always for various reasons. If there is incredible lag sometimes a single payment can take 10 minutes to make, in that case higher value payments are prioritized.

There are a lot of issues like these and we simply cannot communicate all these nuances as well as maintain service. Right now we are pursing finding out 5th payment gateway for just the UK alone in the last year and a half I believe. Many people take things that we would never think of and turn them into somehow being suspicious behavior.

We are trying to provide good service while trying to be a sustainable business. We are learning from our mistakes and trying to preempt issues but these issues are the reason bitcoin exists. 


Hi,

Many thanks for your reply & explanation, I will post it to your Intersango thread as I believe it would be helpful for others who may have been in the same position or were wondering what was happening & why. I wish you good luck with finding a UK bank that can work for you & am looking forward to using Intersango again once you find one.

All the best & for the conference too,

Otoh

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