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Author Topic: Intersango Exchange  (Read 76237 times)
willphase
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August 16, 2012, 05:15:43 PM
 #461

Btc transferred in 1730 yesterday.

Btc sold last night

Gbp withdrawal request sent last night

Gbp in my bank account today

I don't see any issues here - I'm very impressed with Intersango and will continue to use them until I personally have an issue with them. The issue with bitcoinica is something completely separate IMHO.

Will

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1480832019
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BitLucky
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August 16, 2012, 05:30:22 PM
 #462

Tried again today? Still frozen here.
I just managed to withdraw my BTC. I'm staying away from I.S. until they sort their act out. I just wish there was a decent alternative exchange for GBP Sad
area
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August 16, 2012, 06:08:27 PM
 #463

 <phantomcircuit> Bigpiggy01Mining, my bad
 <phantomcircuit> there's some very sublte long term bug in the calculation of outstanding liabilities for the quote account
 <phantomcircuit> very active accounts end up with the running total off by like 0.1 USD/GBP/PLN and then they go all the way to their limit
 <phantomcircuit> the trading engine sees outstanding liabilities > balance and stops

So I imagine it'll be up and running again shortly.

Mine the best coin, all the time, using Cryptoswitcher
sethsethseth
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August 16, 2012, 07:30:33 PM
 #464

everything working for me now

SealsWithClubs poker room has  over 400 players online. Buy in from .01 to 60btc.      BTCSportsMatch lets you bet sports with vig free lines!  Best kept secret in bitcoin....          LocalBitcoins.com is very user-friendly now for bank transfers.  You don't have to live close to trade when in the same currency area.           
Electrum client is awesome. Try it. And please stop sending bitcoins to sites run by security newbies, or don't complain when you lose everything.
miernik
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August 16, 2012, 08:05:32 PM
 #465

Mine is sent now too.  3 day wait excluding the weekend, 5 day wait including it.  In my experience, the Intersango boys can sometimes be a bit too optimistic about the time frames they are able to deliver in, sometimes a little uncoordinated because they are in different locations, and they should probably change that withdrawl info to be a bit more fuzzy than "every day".

But there is no reason to come in here screaming about theft when you've only waited two business days for a withdrawl.  
Exactly! All this complaining about delayed withdraws is a pain.

It's not 2 days... I am waiting for almost two weeks for all my withdrawals (which I did just after the 26-30 July break) to be finally processed. One was processed on Saturday, but the second one is still stuck on "processing" since then, and in spite of numerous queries about it, both as a ticket on their support system, IRC and E-mail, it has not been sent.

The amount of money I have lost by the delayed withdrawals amounts to several thousand EUR already. I am sorry, but besides the withdrawal, I will demand compensation on the difference of Bitcoin price at the time I sold it (two weeks ago!) and the time you finally send the withdrawals. The prices when I sold the Bitconis where about 8 EUR/BTC (I made three trades: at 7.99990 EUR, 8.59999 EUR and 8.89900 EUR), and immediately requested a withdrawal, which was just after the 26-30 July that Intersango announced that withdrawals will not be processed. Now Bitcoins are traded at over 11 EUR per BTC. On that difference in price - if I sold these Bitcoins now - its several thousand EUR difference - I hope Intersango has funds to cover me these losses which are clearly and only their fault.

That was over 12k EUR of money, from their polish Bank Zachodni WBK EUR account - which is unaffected by their Metro Bank freeze, so they can't explain the delays with that.

They could have bought Bitcoins with my money, and delay the withdrawal as long as they can as the Bitcoin price rises, and when legal/police action starts and they won't be able to stretch it more, they'd sell the coins and give me back my EUR, and made several thousand EUR of profit on my money - at my loss - which is a large chunk of Intersango monthly profits on trading fees. So its better profit, even if they upset customers by it. I am not saying they did it, but the losses they created by their gross ignorance are the same as if they did it. Isn't it a strange coincidence that such huge delays in withdrawals happen just exactly at the time when Bitcoin price is rising sharply, and there where not such problems before when Bitcoin price was stable, and my withdrawals where processed in a day or two?

sethsethseth
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August 16, 2012, 09:08:14 PM
 #466

I"ll be curious what the explanation is because that is unacceptably long.  You seem to be the only person who is still waiting for a withdrawl, and it is rather large.  Compensation because the price of the bitcoins you sold happened to go up is not going to happen though.  If it went down would you give them a refund?

SealsWithClubs poker room has  over 400 players online. Buy in from .01 to 60btc.      BTCSportsMatch lets you bet sports with vig free lines!  Best kept secret in bitcoin....          LocalBitcoins.com is very user-friendly now for bank transfers.  You don't have to live close to trade when in the same currency area.           
Electrum client is awesome. Try it. And please stop sending bitcoins to sites run by security newbies, or don't complain when you lose everything.
MXRider
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August 17, 2012, 06:43:15 AM
 #467

He is not the only one. My withdrawal (2596EUR) was "waiting" for almost two weeks. I canceled it after that, bought less BTC back and made the conversion other way.

fucking retards at intersango.
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August 17, 2012, 08:01:23 AM
 #468

The trouble of Mr.miernik and Mr.MXRider explains why the BTC/EUR ratio is often way to high in the last days as now. sometimes "some idiot" bought almost the whole market. if the reason lies in the EUR cashout delays of more then 2 weeks, then the pain for the bad BTC/EUR ratio and the sharp uprising in the market is the exchange fault.
i hope i will see my 2000EUR soon.
anybody can only buy BTC, if he funded the exchange in advance with the fiat money, so they must have the fiat somewhere. to my surprise they changed my 600EUR withdraw to "send" today night japan time.

Kupsi
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August 20, 2012, 08:07:19 AM
 #469

Any plans for implementing two-factor authentication? Google authenticator for login and withdrawal would be very nice.
Mabsark
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August 20, 2012, 12:12:19 PM
 #470

The amount of money I have lost by the delayed withdrawals amounts to several thousand EUR already. I am sorry, but besides the withdrawal, I will demand compensation on the difference of Bitcoin price at the time I sold it (two weeks ago!) and the time you finally send the withdrawals. The prices when I sold the Bitconis where about 8 EUR/BTC (I made three trades: at 7.99990 EUR, 8.59999 EUR and 8.89900 EUR), and immediately requested a withdrawal, which was just after the 26-30 July that Intersango announced that withdrawals will not be processed. Now Bitcoins are traded at over 11 EUR per BTC. On that difference in price - if I sold these Bitcoins now - its several thousand EUR difference - I hope Intersango has funds to cover me these losses which are clearly and only their fault.

Well given that the price has fallen below what you sold at, will you be paying Intersango the exact same compensation you demanded from them?
sapoleon
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August 20, 2012, 01:14:08 PM
 #471

Of course he does not claim "compensation" for his profit any more. But the withdraw issues are real. Someone on the forum clames to know a friend whos withdraw of 15000 EUR are on hold for 3 weeks. Intersango has a long history of paying finally someday. And i guess the polish bank account gets locked once a month as metro bank in Uk too.
Did Intersago an official announcement about the exchange freeze?
@Kupsi
I think they offer Yubikey, you can use the one you may got from mt.gox or somewhere else. Do you have one yubikey?
zebedee
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August 20, 2012, 01:46:05 PM
 #472

The amount of money I have lost by the delayed withdrawals amounts to several thousand EUR already. I am sorry, but besides the withdrawal, I will demand compensation on the difference of Bitcoin price at the time I sold it (two weeks ago!) and the time you finally send the withdrawals. The prices when I sold the Bitconis where about 8 EUR/BTC (I made three trades: at 7.99990 EUR, 8.59999 EUR and 8.89900 EUR), and immediately requested a withdrawal, which was just after the 26-30 July that Intersango announced that withdrawals will not be processed. Now Bitcoins are traded at over 11 EUR per BTC. On that difference in price - if I sold these Bitcoins now - its several thousand EUR difference - I hope Intersango has funds to cover me these losses which are clearly and only their fault.

Well given that the price has fallen below what you sold at, will you be paying Intersango the exact same compensation you demanded from them?
+1 Lol.
Kupsi
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August 20, 2012, 06:28:12 PM
 #473

I think they offer Yubikey, you can use the one you may got from mt.gox or somewhere else. Do you have one yubikey?

I'm using Google authenticator, so no Yubikey. Maybe I need to get one.
phantomcircuit
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August 20, 2012, 07:47:49 PM
 #474

I think they offer Yubikey, you can use the one you may got from mt.gox or somewhere else. Do you have one yubikey?

I'm using Google authenticator, so no Yubikey. Maybe I need to get one.

We offer YubiKey, you'll need to purchase one directly from yubico https://store.yubico.com/store/catalog/product_info.php?products_id=2

I'll be posting a video showing how to set them up at some point
CoinCidental
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August 21, 2012, 06:15:58 AM
 #475

The amount of money I have lost by the delayed withdrawals amounts to several thousand EUR already. I am sorry, but besides the withdrawal, I will demand compensation on the difference of Bitcoin price at the time I sold it (two weeks ago!) and the time you finally send the withdrawals. The prices when I sold the Bitconis where about 8 EUR/BTC (I made three trades: at 7.99990 EUR, 8.59999 EUR and 8.89900 EUR), and immediately requested a withdrawal, which was just after the 26-30 July that Intersango announced that withdrawals will not be processed. Now Bitcoins are traded at over 11 EUR per BTC. On that difference in price - if I sold these Bitcoins now - its several thousand EUR difference - I hope Intersango has funds to cover me these losses which are clearly and only their fault.

Well given that the price has fallen below what you sold at, will you be paying Intersango the exact same compensation you demanded from them?
+1 Lol.

i have also lost time and money when intersango tied up my funds for 3 weeks so i will not be using them again
an absolute waste of space
Nefario
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August 21, 2012, 08:41:04 AM
 #476

The amount of money I have lost by the delayed withdrawals amounts to several thousand EUR already. I am sorry, but besides the withdrawal, I will demand compensation on the difference of Bitcoin price at the time I sold it (two weeks ago!) and the time you finally send the withdrawals. The prices when I sold the Bitconis where about 8 EUR/BTC (I made three trades: at 7.99990 EUR, 8.59999 EUR and 8.89900 EUR), and immediately requested a withdrawal, which was just after the 26-30 July that Intersango announced that withdrawals will not be processed. Now Bitcoins are traded at over 11 EUR per BTC. On that difference in price - if I sold these Bitcoins now - its several thousand EUR difference - I hope Intersango has funds to cover me these losses which are clearly and only their fault.

Well given that the price has fallen below what you sold at, will you be paying Intersango the exact same compensation you demanded from them?
+1 Lol.

i have also lost time and money when intersango tied up my funds for 3 weeks so i will not be using them again
an absolute waste of space

I see it's popular to be hitting on Intersango, but the fact is their bank account was tied up by the bank for that time. Nothing they or anyone else could do about it.

I also had funds tied up during this time, suck it up, things happen that are beyond peoples control.

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muyuu
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August 21, 2012, 08:43:44 AM
 #477

I see it's popular to be hitting on Intersango, but the fact is their bank account was tied up by the bank for that time. Nothing they or anyone else could do about it.

I also had funds tied up during this time, suck it up, things happen that are beyond peoples control.

What's the situation right now? I want to buy some coins.

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Nefario
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August 21, 2012, 08:53:30 AM
 #478

I see it's popular to be hitting on Intersango, but the fact is their bank account was tied up by the bank for that time. Nothing they or anyone else could do about it.

I also had funds tied up during this time, suck it up, things happen that are beyond peoples control.

What's the situation right now? I want to buy some coins.

Situations fine, I just withdrew some GBP last night and it's already gone through.

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miernik
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August 21, 2012, 08:55:15 AM
 #479

I see it's popular to be hitting on Intersango, but the fact is their bank account was tied up by the bank for that time. Nothing they or anyone else could do about it.

I also had funds tied up during this time, suck it up, things happen that are beyond peoples control.

Bullshit, the transfers which I am talking about where the the Polish BZWBK account - which had no issues, and in fact because the UK bank account was frozen and they couldn't process transfers there anyway, they had MORE TIME to process BZWBK transfers then normally (because they could use the time they would normally use for processing Metro Bank to process BZWBK). But no, they kept the EUR tied up all the time the Bitcoin price was going up, and interestingly all transfers where cleared soon after Bitcoin price dropped suddenly to levels like two week before.

It would have taken then less then 5 minutes to do a few clicks for my transfers at the beginning of the month, and I would have about 10000 EUR more then I have right now (because I buy and sell Bitcoins all the time, with the EUR withdrawn I would have bought Bitcoins immediately elsewhere, sold them ASAP and so on). Maybe I should have bribed them with for example a 100 Bitcoins to do my transfer right away? Who would refuse 100 BTC for something that takes less then 5 minutes to do. And I would bring about 1000 BTC a day of volume to Intersango, which in Intersango trade fees over the time my money was tied up is another 100 BTC income for them. But no, they chose to hold it giving the Metro Bank lock up bullshit excuse, which had nothing to do with the withdrawals I had, because they where from BZWBK which had no issues.

Before I considered Intersango the most trusted exchange, and with this unexplainable fuck-up they will never have the same level of trust as they had before, and can forget about catching up volume to MtGox EUR, which they where close to in the last days of June.

Nefario
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August 21, 2012, 09:03:03 AM
 #480

I see it's popular to be hitting on Intersango, but the fact is their bank account was tied up by the bank for that time. Nothing they or anyone else could do about it.

I also had funds tied up during this time, suck it up, things happen that are beyond peoples control.

Bullshit, the transfers which I am talking about where the the Polish BZWBK account

Woops, well I only deal in GBP which is what I assumed is what you were talking about. I know nothing of the Polish accounts.

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