Intersango Exchange

[Technomage]

Bittiraha.fi quit using Intersango a couple of weeks ago. There have been all kinds of problems but that is not the main reason. We feel the whole Intersango team might implode thanks to everything that has been going on with the Bitcoinica case (lawsuits and all).

They might have everything going on fine with Intersango and I hope they do but currently we're not taking any risks. We'll be back if and when the Bitcoinica case settles, if Intersango is still up and running.

[Herodes]

... and security experts.

I smirked.

[sapoleon]

it is still possible to transfer back and to them the unfrozen BTC. I hoped to get some advice how to handle the frozen exchange. maybe the "canceled" orders will be canceled when the exchange gets restarted. does anyone know?
is somewhere on the net some explanation to what happend with intersago?

[eliale]

Seems like intersango is now frozen.... At least US$ transactions.  However, i just requested a dwolla withdrawal and  I got the funds in few seconds.

Again, aside the temporary (I hope) freeze, US$ in and out dwolla transfers are working fine

[Grouver (BtcBalance)]

Getting money in is not the problem.
I got my money in in about 2 days since I thought converting to bitcoins was okay but only withdrawing euros/dollars was a problem.
Now the whole exchange is frozen and i also cannot convert my money into bitcoins.
Intersango is not responding via support or in this thread about this.
Are they runnig away with all the money that is coming in? 

[BitLucky]

This is ridiculous

[BCB]

TANGO DOWN!

Anyone else not able to log in to intersango?

[Grouver (BtcBalance)]

TANGO DOWN!

Anyone else not able to log in to intersango?

I can still login and the problem I defined still persists.

[sapoleon]

interesting, $ and BTC in and out is still working fine and fast. If they would try to run away, they would not allow $/BTC out transfers. but they can not stop fraudsters too. look what happend with EUR at the exchange the minutes before the freeze.
http://bitcoincharts.com/charts/intrsngEUR#rg2ztgSzm1g10zm2g25zv
that does not make economical sense. and then the market froze.
i took advantage of the crazy bets. but i was always to slow to make the big deals about 100+ BTC. i think there was also some bots running crazy, giving stupid orders.
PLN/GBP/US$ markets were normal.
i can still log into them, but for 7h30 frozen.
did this happen before? the tread is full of "delayed withdraw" complains which plague them a long time.

[BitLucky]

interesting, $ and BTC in and out is still working fine and fast.

BTC out not working for me

[sapoleon]

my BTC out has 10 confirmations now. maybe your BTC are locked for an open trade? try to send 0.001BTC in and then withdraw it. should work 4u.

[MXRider]

interesting, $ and BTC in and out is still working fine and fast.

BTC out not working for me

One can still deposit BTC in, what a joke. I just tested.

It would be great to read an official statement about what's going on... I don't see any reason why Intersango would fail permanently. They have(had) a lot of customers in EU so it would be stupid to end a good business.

[willphase]

Btc transferred in 1730 yesterday.

Btc sold last night

Gbp withdrawal request sent last night

Gbp in my bank account today

I don't see any issues here - I'm very impressed with Intersango and will continue to use them until I personally have an issue with them. The issue with bitcoinica is something completely separate IMHO.

Will

[BitLucky]

Tried again today? Still frozen here.

I just managed to withdraw my BTC. I'm staying away from I.S. until they sort their act out. I just wish there was a decent alternative exchange for GBP

[area]

 <phantomcircuit> Bigpiggy01Mining, my bad
 <phantomcircuit> there's some very sublte long term bug in the calculation of outstanding liabilities for the quote account
 <phantomcircuit> very active accounts end up with the running total off by like 0.1 USD/GBP/PLN and then they go all the way to their limit
 <phantomcircuit> the trading engine sees outstanding liabilities > balance and stops

So I imagine it'll be up and running again shortly.

[sethsethseth]

everything working for me now

[miernik]

Mine is sent now too.  3 day wait excluding the weekend, 5 day wait including it.  In my experience, the Intersango boys can sometimes be a bit too optimistic about the time frames they are able to deliver in, sometimes a little uncoordinated because they are in different locations, and they should probably change that withdrawl info to be a bit more fuzzy than "every day".

But there is no reason to come in here screaming about theft when you've only waited two business days for a withdrawl.  

Exactly! All this complaining about delayed withdraws is a pain.

It's not 2 days... I am waiting for almost two weeks for all my withdrawals (which I did just after the 26-30 July break) to be finally processed. One was processed on Saturday, but the second one is still stuck on "processing" since then, and in spite of numerous queries about it, both as a ticket on their support system, IRC and E-mail, it has not been sent.

The amount of money I have lost by the delayed withdrawals amounts to several thousand EUR already. I am sorry, but besides the withdrawal, I will demand compensation on the difference of Bitcoin price at the time I sold it (two weeks ago!) and the time you finally send the withdrawals. The prices when I sold the Bitconis where about 8 EUR/BTC (I made three trades: at 7.99990 EUR, 8.59999 EUR and 8.89900 EUR), and immediately requested a withdrawal, which was just after the 26-30 July that Intersango announced that withdrawals will not be processed. Now Bitcoins are traded at over 11 EUR per BTC. On that difference in price - if I sold these Bitcoins now - its several thousand EUR difference - I hope Intersango has funds to cover me these losses which are clearly and only their fault.

That was over 12k EUR of money, from their polish Bank Zachodni WBK EUR account - which is unaffected by their Metro Bank freeze, so they can't explain the delays with that.

They could have bought Bitcoins with my money, and delay the withdrawal as long as they can as the Bitcoin price rises, and when legal/police action starts and they won't be able to stretch it more, they'd sell the coins and give me back my EUR, and made several thousand EUR of profit on my money - at my loss - which is a large chunk of Intersango monthly profits on trading fees. So its better profit, even if they upset customers by it. I am not saying they did it, but the losses they created by their gross ignorance are the same as if they did it. Isn't it a strange coincidence that such huge delays in withdrawals happen just exactly at the time when Bitcoin price is rising sharply, and there where not such problems before when Bitcoin price was stable, and my withdrawals where processed in a day or two?

[sethsethseth]

I"ll be curious what the explanation is because that is unacceptably long.  You seem to be the only person who is still waiting for a withdrawl, and it is rather large.  Compensation because the price of the bitcoins you sold happened to go up is not going to happen though.  If it went down would you give them a refund?

[MXRider]

He is not the only one. My withdrawal (2596EUR) was "waiting" for almost two weeks. I canceled it after that, bought less BTC back and made the conversion other way.

fucking retards at intersango.

[sapoleon]

The trouble of Mr.miernik and Mr.MXRider explains why the BTC/EUR ratio is often way to high in the last days as now. sometimes "some idiot" bought almost the whole market. if the reason lies in the EUR cashout delays of more then 2 weeks, then the pain for the bad BTC/EUR ratio and the sharp uprising in the market is the exchange fault.
i hope i will see my 2000EUR soon.
anybody can only buy BTC, if he funded the exchange in advance with the fiat money, so they must have the fiat somewhere. to my surprise they changed my 600EUR withdraw to "send" today night japan time.