Re: Black Arrow 28nm 100Ghash Bitcoin ASIC from $0.49/GH/s

[goozman96]

I'm sorry, but this is just a little too convenient that all of a sudden certain support logins don't work and won't even process a password reset. There is no way that I'm messaging my order information just so you can make good on your earlier threats denying the full compensation.

Everything is a conspiration for you ... The IPS's DNS is down. Can you please try now? We switched to google's dns.

The only person here who is conspiratorial is you, for thinking that anyone who speaks negatively of the infallible, impeccable and omnipotent blackarrow must be getting paid by a competitor. No competitor would pay others to speak negatively of you because your reputation is well known. Other companies are selling their product without needing to shit talk the shit stain of a company Merlion Holdings aka Blackarrow aka Alexandru Ion Sovu - international criminal.
And I fucking dare you to delete this. I'll repost it a million times.

[goozman96]

I asked xbtec what the deal connection is and they said:

"Hello there,

1. We have tried to work as the resellers of Black Arrow in Russia but rapidly understood that they are can not produce their hardware in time and stopped all the relations.
http://www.blackarrowsoftware.com/store/reseller-status-of-xbtek-has-been-canceled.html

2. We have bought the email base from Black arrow. If you do not want to receive information from us, just click on the unsubscribe button in the bottom of the email and we will not disturb you.

Sorry for inconvenience."

(I've added the emphasis)

WHAT. THE. FUCK. Explain yourself Black Arrow.


They're in serious breach of their own terms and conditions, along with the data protection laws of most civilised country's:

"Personal Data
14.1 Personal data provided to Us within the framework of an order for Products will be recorded and processed by Us and may also be transferred to the third party providers (such as hosting providers or payment processing providers) for the execution of the order for Products. The Purchaser hereby consents to such processing of personal data. We are the personal data controller for the personal data that We process. We shall take appropriate technical and organizational measures to protect the Purchasers personal data. You at any time contact Us to receive more information about Our processing of your personal data and to correct any inaccurate personal information.


Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses."

Let's be clear, this company have no get-out under the 'conducting our business or servicing you' as this applies to the execution of the trade in question, such as releasing addresses to the delivery company (DHL/UPS etc) and payment processors for the transactions.

This just never ends. I really hope someone sues blackarrow into oblivion. Never have I been so disgusted by a single company. 

[DebitMe]

XBTec has openly stated that they bought the mailing list from BA.  Now this is either true and BA is even more worthless scum than we initially thought or it isn't and XBTec is BA under a new name.  Either way, this should easily be enough to warn anyone from ordering from either company.  The ethical conflicts here are priceless.  Just imagine how much money BA made selling your email address to a third party!  I bet it was in the tens if not hundreds of thousands of dollars.

BA, what about the privacy clauses in your ToS?  So you can simply disregard them anytime you feel like it, but if someone else tries to you start calling names and playing the tough guy act?  What pieces of shit you are!

Dogie, I would ask that you re review BA in your manufacturer trustworthiness guide and add this new piece of information into their score.  Violating own ToS as well as privacy acts of almost any and all countries out the ass.  Possibly setting up a new company to hide behind because their old name is now synonymous with shit.  Not even BFL has stooped low enough to sell email addresses or hide behind a different company name.  Isn't it sad when your name is now below BFL?

Also, if they are willing to sell your email address, imagine what else they sold about you?  They have your address, name, credit card info if you ordered that way.  It is fairly obvious they are strapped for cash and are trying by any means necessary to get some for another run of chips.  Think what other information they will sell behind your back about  you!  It is sickening.

[DebitMe]

My apologies to everyone else, but BA keeps deleting posts, we need these here for future generations and for reference.

Well I have asked time and time again, what has BA actually done?  They have told us that the chip was designed by a group at I think it was Versilicon then sent off for manufacturing.  The backplanes had to have other teams come in to fix the issues because BA wasn't competent enough to even do that.  They have outsourced every single other part, so basically, there only job has been to receive units, write software, assemble, and ship.

Now they have said, there are many factories around that they can use to assemble, and yet, this has been a total shit storm as they can't seem to get it right.

Receive parts, it has taken at least 5 different LCD companies and who knows how many companies to get the case designed (still never figured out what happened to the plastic ones).  Then power supplies have had major screw ups, and apparently, now the control board (which I guess they didn't even design) isn't right.  Sure doesn't sound like they got this part right.

Write software...well, look at past posts.  They have continuously said that it will take "x" number of weeks to have whatever piece of software written.  Units ship, and software is buggy, things don't seem to work properly, and the "surprise" which apparently is just being able to daisy chain them together (which is worthless since they didn't tell us this and anyone expecting any number of these units probably already has the infrastructure in place to handle multiple units.), still has not been released.  So they can't even write software in a timely manner.

Ship...Don't even need to write anything here as I think it is pretty self evident they have fallen flat on their asses on this one.

So, that leaves customer service as what they are actually doing.  I think their customer service can pretty much be classified as a joke at this point.  You have a known criminal running this shady operation, and doesn't have anything better to do than counter legitimate questions with nonsense on these forums.

So I would have to say, that everything about BA has been a fail.  They can barely assemble a device, much less a properly working one.  I must agree with Dogie on his "F" rating of this failure of an endeavor.

Oh and BA, you keep asking me to stop and go away.  Well you must not have read my terms when you accepted my order.  They clearly state, that in the event of nondelivery or utter incompetence on the part of the manufacturer, I am entitled to do whatever I want, as long as it doesn't stray from the truth, in calling them out as much as necessary, up until a time that I am either satisfied or paid a bribe of 10 bitcoins.  Now obviously, it is much more cleaner than that, but you get the gist.  So I wish I could go away and forget you stupid asses, but since we both must abide by our ToS, it just doesn't seem like I am able to.

Good morning (I assume its your morning about now), I hope your chi isn't too effected by the utter shit storm you have created for yourselves.

[DebitMe]

Quote
Quote from: btcminer84 on July 30, 2014, 08:15:08 PM
Quote from: blackarrow on July 29, 2014, 07:11:24 PM
We have always been upfront and never lied to our customers. We always kept them up to date with what is going on.
This are two lies!

You told me via PM "we'll ship it to you shortly." on May 15, 2014
https://bitcointalk.org/index.php?topic=294197.msg6747280#msg6747280

Today is July 30, 2014: NOTHING HAPPEND. NO X3 Shipping. NOTHING!

There you go BA, someone you have verified as a customer, outright showing a lie coming straight from your account.  Care to make a comment?

[DebitMe]

OK! If you really want to make it right by your customers, then start by answering some simple questions, I will try to keep them very to the point that should require short concise answers...

Quote
We have always been upfront and never lied to our customers. We always kept them up to date with what is going on.

Why, when it was less than two months until February 28th, did you state numerous times that you were on track to meet your shipping targets, knowing full well that no tape out process has begun?

That is one instance, there are others that I or others could easily find.

Quote
We are currently improving in every way and will be trying to make up towards our customers during the following months.

How can you justify, making it up to your customers in the coming MONTHS?  Your chips are already behind other manufacturers, and are only getting more outdated with each passing day.  The X-1 comp is already practically worthless, and the X-3 is approaching that point.
Do you honestly believe that any single customer will make back the bitcoin they spent on your machines?  And if so, please detail out how and why you think that?

Quote
Most of our customers are entitled to be upset for this delay but we think the garbage going on in this thread is unacceptable and must be pruned.

Please point out where any person has lied or spread falsities about your company (besides yourselves).  Everything I have said is absolutely true, and has been based on either your actions or what you have said.  So I am unsure as to what, "garbage" you are referring to.

Quote
The reason why we've tested on live pool is that cgminer --benchmark is buggy: reports the speed wrong (1.4Thash on X3) and does not turn on the SPI leds to confirm that the miner is working properly.

First time you have said this as an explanation.  Sure doesn't sound like the, "We always kept them up to date with what is going on." spirit.

Quote
There are about 5 people flooding this that consider themselves to represent all our customers.

There have been many many customers of yours who have contacted me asking about what lawyers I have talked to and asking my opinion on what they should do.  MinerSource is so bled for cash that they are knowingly breaking the law in an attempt to stay alive by not sending out more refunds, because so many people have requested them.  I would say the proof is in the pudding so to speak.

Quote
We have contacted them in private messages to check what is the status of their order and they have indeed been unable to provide us with a valid order number which led ourselves to believe that at least one must be funded by one of our competitor.

I have previously stated that I ordered through MinerSource and have since gotten a refund for all of my orders.  I am very happy with them, and commend them in putting up with this situation.  As previously stated, I did have an order with you, you screwed me and many others.  I am still unsure what, "competitors" you are referring to, as the real ASIC manufacturers laugh when they hear BFL or BA.  Also, why would I tell you if I had an order still pending with you guys?  You have threatened to without compensation for people who questioned you in the past, I can only imagine what you would do to my order that is still with you.

Here is a chance for you to answer some real questions from your customers.  I doubt you will, and will opt to run and hide and delete my post (which I will repost), but regardless, your, "apology" (which is another reason I am pissed, because until that post, you have never once taken credit for the failures of this venture, its always someone or somebody else), doesn't mean much without action.

[BitCoin Operated Boy]

I got my X1 miner today. Can anyone point me in the right direction of a setup guide with linking it to a pool etc?

I have managed to access the miner by finding the IP address from my routers attached devices but thats as far as I have got.

I have found the guide on Minersource not very helpful as the IP address on there didnt work and it doesnt say anything about adding pool details as the images on their guide are different to what I am seeing on the webpage.

Thanks

Try minersource thread

[breakingcode]

My apologies to everyone else, but BA keeps deleting posts, we need these here for future generations and for reference.

Well I have asked time and time again, what has BA actually done?  They have told us that the chip was designed by a group at I think it was Versilicon then sent off for manufacturing.  The backplanes had to have other teams come in to fix the issues because BA wasn't competent enough to even do that.  They have outsourced every single other part, so basically, there only job has been to receive units, write software, assemble, and ship.

Now they have said, there are many factories around that they can use to assemble, and yet, this has been a total shit storm as they can't seem to get it right.

Receive parts, it has taken at least 5 different LCD companies and who knows how many companies to get the case designed (still never figured out what happened to the plastic ones).  Then power supplies have had major screw ups, and apparently, now the control board (which I guess they didn't even design) isn't right.  Sure doesn't sound like they got this part right.

Write software...well, look at past posts.  They have continuously said that it will take "x" number of weeks to have whatever piece of software written.  Units ship, and software is buggy, things don't seem to work properly, and the "surprise" which apparently is just being able to daisy chain them together (which is worthless since they didn't tell us this and anyone expecting any number of these units probably already has the infrastructure in place to handle multiple units.), still has not been released.  So they can't even write software in a timely manner.

Ship...Don't even need to write anything here as I think it is pretty self evident they have fallen flat on their asses on this one.

So, that leaves customer service as what they are actually doing.  I think their customer service can pretty much be classified as a joke at this point.  You have a known criminal running this shady operation, and doesn't have anything better to do than counter legitimate questions with nonsense on these forums.


So I would have to say, that everything about BA has been a fail.  They can barely assemble a device, much less a properly working one.  I must agree with Dogie on his "F" rating of this failure of an endeavor.

Oh and BA, you keep asking me to stop and go away.  Well you must not have read my terms when you accepted my order.  They clearly state, that in the event of nondelivery or utter incompetence on the part of the manufacturer, I am entitled to do whatever I want, as long as it doesn't stray from the truth, in calling them out as much as necessary, up until a time that I am either satisfied or paid a bribe of 10 bitcoins.  Now obviously, it is much more cleaner than that, but you get the gist.  So I wish I could go away and forget you stupid asses, but since we both must abide by our ToS, it just doesn't seem like I am able to.

Good morning (I assume its your morning about now), I hope your chi isn't too effected by the utter shit storm you have created for yourselves.

Or they're actually semi competent, built them and have been producing/mining with them 6-8 months and decided to see how many "shipping next week" runs they could do while mining until they got a call from an actual attorney with any clout (to date my guess is that the number of calls from such has been zero). It doesn't take a lot of effort to look clueless on the internet and to a few resellers. Keep all your prototypes in a closet until late in the game, break those out and show them as just having been put together, and no one does a thing other than bitch. It's the perfect crime. They get the money, they sell the product, eventually even deliver the product and all the while people just assume they're stupid as opposed to being evil. SHA-256 miners are a dying breed, why not build them, soak everyone and let the whole thing fold. It's not like it was a business you could make a profit in more than a year from now. New coins, SCRYPT, x11 = No more bitcoin arms race soon. Notice how they ditched their BA scrypt miner, it will be released under another company name probably with a new logo and new awesome promises, wash, rinse, repeat.

Dumping some X1's (that are mainly doorstops now) was just throwing the dog a bone earning yet another few months of "Next week" while squeezing the last few precious orphan's tears out of those X3's before dusting them off and shipping new X3's to people.

So, has anyone who signed up for their 5 day hosting had BA request a pool/miner/wallet etc yet? Seems to me that would be a pretty core requirement if they thought they were shipping within a month and no request to date. No info on that hosting. Because they're months away being given to us while they get those last few precious coins mined.

[notbatman]

My X3 has been running at 0h/s for over 5 months now, what am I doing wrong here?

[notbatman]

Have you guys been following https://bitcointalk.org/index.php?topic=626694.280, Captain BlackArrow himself has made an appearance!

The conspirators caught red handed holding a bag of Black Arrow customer e-mail addresses.

[DebitMe]

Now, after communicating with XBtec, I am leaning towards BA again being the scum of the earth.  But not the whole organization.  It seems that a single or small group of people inside BA sold the list.  What a fucked up mess this is, I don't think XBtec is BA rebranded, they have been incredibly nice to me and have put some of my fears to rest about them stealing the list (which I no longer believe they did).  I would even be open to getting some of their products if they would ship to me first.

But, it worries me that a small group of BA employees are selling company info.  This has apparently gone unnoticed since BA seems surprised by this (but I wouldn't doubt they are acting and lying to cover up what they did).  Who else are they selling to, how much more information?  Perhaps XBtec would be open to telling us if they offered to sell any other information besides email addresses about their customers?

It seems that BA cannot handle their own employees who are looking to make a quick buck on the side.

[Pentax]

Now, after communicating with XBtec, I am leaning towards BA again being the scum of the earth.  But not the whole organization.  It seems that a single or small group of people inside BA sold the list.  What a fucked up mess this is, I don't think XBtec is BA rebranded, they have been incredibly nice to me and have put some of my fears to rest about them stealing the list (which I no longer believe they did).  I would even be open to getting some of their products if they would ship to me first.

But, it worries me that a small group of BA employees are selling company info.  This has apparently gone unnoticed since BA seems surprised by this (but I wouldn't doubt they are acting and lying to cover up what they did).  Who else are they selling to, how much more information?  Perhaps XBtec would be open to telling us if they offered to sell any other information besides email addresses about their customers?

It seems that BA cannot handle their own employees who are looking to make a quick buck on the side.

it just keeps getting better and better.

anyone else notice their T&C's page is down today?  coincidence or are we looking at a redraft to cover their asses on this I wonder....

[BitCoin Operated Boy]

Now, after communicating with XBtec, I am leaning towards BA again being the scum of the earth.  But not the whole organization.  It seems that a single or small group of people inside BA sold the list.  What a fucked up mess this is, I don't think XBtec is BA rebranded, they have been incredibly nice to me and have put some of my fears to rest about them stealing the list (which I no longer believe they did).  I would even be open to getting some of their products if they would ship to me first.

But, it worries me that a small group of BA employees are selling company info.  This has apparently gone unnoticed since BA seems surprised by this (but I wouldn't doubt they are acting and lying to cover up what they did).  Who else are they selling to, how much more information?  Perhaps XBtec would be open to telling us if they offered to sell any other information besides email addresses about their customers?

It seems that BA cannot handle their own employees who are looking to make a quick buck on the side.

I don't think that BA employees make up more than 1-2 people besides the director in the whole company ... :-)

[notbatman]

Order #1x still hasn't been shipped anything? Can we get an update on this new delay and why less than 10 X3 orders have been filled since July 6th?

Yeasterday you fucked me out of $30 in coins, today you fucked me out of $30 in coins and, tomorrow you'll fuck me out of another $30 in coins.

The delay has cost me over $12,000 in lost revenue so far, ship the fucking miners already!

[notbatman]

Messing around with your firmware is the best way brick your computing device however, the X1 is already a brick so the point is moot.

[BitCoin Operated Boy]

I have received e-mail and letter from Hong Kong's Consumer Council that they have opened up the case for me.

[ivanho]

I have received e-mail and letter from Hong Kong's Consumer Council that they have opened up the case for me.

Hi... Can u share more details? Thx. Ivan

[DebitMe]

Now, after communicating with XBtec, I am leaning towards BA again being the scum of the earth.  But not the whole organization.  It seems that a single or small group of people inside BA sold the list. 

Please let us know who has sold this stolen information.

I unfortunately do not know that as they would not tell me, perhaps you should get in contact with them?  Also you should be relaying what is being done about this breach of internal security measures.  Something has happened, whether it was sold or stolen there still needs to be steps taken to ensure the integrity of your team and system.  This has gone beyond silly mining toys and is real people's information and you need to relay to everyone exactly what happened and your steps to correct it.

We have shipped 15 to 20% of X1s and 4 to 8% of X3s.

And its only taken you 3 months since chips arrived

[DebitMe]

Now, after communicating with XBtec, I am leaning towards BA again being the scum of the earth.  But not the whole organization.  It seems that a single or small group of people inside BA sold the list.  

Please let us know who has sold this stolen information.

I unfortunately do not know that as they would not tell me, perhaps you should get in contact with them?  Also you should be relaying what is being done about this breach of internal security measures.  Something has happened, whether it was sold or stolen there still needs to be steps taken to ensure the integrity of your team and system.  This has gone beyond silly mining toys and is real people's information and you need to relay to everyone exactly what happened and your steps to correct it.

http://www.blackarrowsoftware.com/store/important-customer-annoucement.html

Its nice to see a proactive approach to this, I hope that they have done everything that they have said.

[BitCoin Operated Boy]

Black Arrow removed my message about Hong Kong's Consumer Council sending me an e-mail and letter with confirmation of opening up the case against Black Arrow.

Now Black Arrow has just tried to blackmail me in private message. Here is teh conversation. I've got print screens which I will upload online later. It will be certainly removed so I will keep reposting at as long as necessary.

Black Arrow:
 Sent to: BitCoin Operated Boy on: Today at 04:01:25 PM

Dear Customer,

What is your order number?

Regards!
Black Arrow
   
Me:

I will not provide you with my order details as you threatened forum members with consequences.

If you want t know my order number then you shall see it on the letter from Consumer Council regarding my complaint.

Black Arrow:

How can we ship your order first if you do not let us know what order you want to be shipped?
What kind of consequences can we threaten with?

Me:

I requested a refund two and a half months ago. I do not want the miner to be shipped now. It was supposed to be shipped in February. I'd like to receive my refund. The order number is stated in the letter and you can refer it to my refund request tickets submitted on https://www.blackarrowsoftware.com/support/index.php?

How can we refund if we do not know what order to refund?

Me:

Are you willing to refund it if I give you my order details. And if so when will you process the refund?

Black Arrow:

I need to look into your your order to answer to this question.

Me:

Sorry but that obviously means that you are not willing to process the refund. Sorry but I'm not stupid.
Once you confirm you will refund my order and when then I will give you the order number. I only ordered one X3 worth $6,028.15.
If you don't confirm then please refer yourself to the order on the letter from the council.

Regards,

Black Arrow:

If you do not wish to receive a refund that is up to you. We will ship your order then.

Me:

I've got a print screen of this conversation. I'm going to keep sharing it on the forum as long as it is required.
You have gone to far again. I won't tolerate your childish threats of refusing to refund my order. If you try to ignore my refund request by sending the miner you will ger your miner back and I will do the best I can for you to take consequences of this.
I will use the content of this conversation to support my claims against your comapany.