are the repaired boards working well?
Did you not receive my "thanks" Email to your Gmail address?
It has worked fine a few times, so I assumed that you received it even I did never got a response to my question if I could tell your repair success story here in the forum.
But because you are now writing your question here in the board and not as PM, I am assuming I could tell the public about it. So here we go:
I really like your attitude and do business with you.
You are a honest and reliable guy and still take care about your products after selling them!
Even with shipments you are flexible and split my shipment bulk order of 30 Icarus boards into two parts, so that the total value of each shipment stayed below 10.000 US$. (Here in Thailand you have to pay some "under the table money to customs
" for shipments above 10k US$, so even this was not YOUR problem you had split the shipment to solve MY problem. Thanks again
After installing the 30 boards, 22 worked fine but 8 failed to work.
So at the beginning
I was a bit disappointed about the failure rate of your products.
But you asked me to send the 8 boards back to you and investigate the problem.
After X-Ray you found out that on most boards the UART (USB chip) was damaged and because you test all boards before shipment, I now assume that my Thai stuff did something wrong when installing.
You repaired 7 from 8 boards (on one board the two FPGAs chips were out of order, so no repair make sense) for free
and I got back to you saying 1.000 times thank you
and asked you about if I can publish this story or not. I wonder why this Email did not pass, because three one did it before.
(In future I will stick to PM over this board.)
Anyway to summaries the hole story:
1.) Flexible and fast shipment to Thailand
(no Tax, because of ASIAN!)
2.) Good support after sale
(very important for me!)
3.) Good quality of products
(assuming now that something went terrible wrong with the installation on our side!)
4.) 29 Icarus boards are running fine and I am happy with them!
So please consider me for the first batch of your new product as a customer again!
I would like to order again 30 boards to take advantage of the 20% discount price, but I am not sure how big your first batch is, so I am willing to take everything you can afford.
A happy and satisfied customer,