Hey there, @leea-1334, I'm really sorry that you've missed out on this promo.

We will make sure to post everything in time so all of you can benefit from our upcoming promotions in the future and if you'd like to, you can also follow our official Twitter page! 

Dear @efxes; Opening an account from a prohibited jurisdiction is in violation of Cloudbet's Terms & Conditions, thus the account has been permanently closed. Bets that have been placed which otherwise would not have been accepted would, under normal circumstances be void and funds deposited returned. In your case, you have withdrawn far more than originally deposited so the remaining funds are not due to you.

I've followed up on this with our Support team, I can see that the final decision has been made and communicated to you explaining in detail the reason why, therefore, no further action will be taken on the matter.

I trust this meets your understanding.

Forum readers; I won't be available in the upcoming days until Monday, so if you'd have a request/query that would need immediate attention, kindly contact the Support team of Cloudbet via live chat or at support@cloudbet.com, however, if the matter can wait, I'd be happy to help you as soon as I'm back.

Also, if any of you would have some suggestions, or experience you'd like to share with us, please feel free to post it here or via a direct message! We are always happy to hear how you are getting on with your gameplay and we appreciate your honest feedback about the offers and services we provide!

Enjoy the weekend Guys! 

Hello Everyone!

As always, I appreciate your comments and support Folks!

@Manuelbk; At Cloudbet there is no maximum withdrawal amount, thus you should not have any problems withdrawing your funds.

Our withdrawal process is mainly instant but can also take up to 24 hours during the week or 48 hours on weekends but we always strive to process all transactions as soon as it's possible.

In case there is a delay, or you are concerned about the transaction, you can always PM me here or contact the support team via live chat or via email at support@cloudbet.com and we will be happy to follow up on your withdrawal!

Verification is not obligatory when you create the account or request withdrawals, however, it might be requested at a later date if the need arises.

@efxes; I've sent you a private message with detailed reasons around your account closure.

To the wider community we'd like to remind you of our following term;

7.1.3. You agree that at all times when using the Website, including making requests for withdrawal or transfers of funds, you are not physically located in any of the following countries:

• the United States of America and its territories;
• United Kingdom;
• Hong Kong;
• Singapore;

Enjoy the rest of your day/night Ladies and Gents!

Thanks for your support and for the explanation, @ralle14!

@freedomgo, Zero-Margin is when odds are offered without any sportsbook commission (or margin) attached, so you get the best price that is mathematically possible. It means Cloudbet takes nothing for placing your bet and winners win bigger.

For more information, kindly visit our blog here!

I wish you all great luck with your bets!

Hi Guys!

Yes, you are right @fulham4life, thanks for your support.

As our tweet on Twitter states; "The first 3 correct or closest answers win #crypto!"

Sure, @kamadazje, we will do our best to create more promotions as such in the future!

Hello all,

Thanks for your positive comments, Folks! We are always happy to hear such feedback regarding our offers!

@logfiles; It's sad to hear that you've missed out on this promo.

Apologies, that it's been posted a little bit later here, but if you're on twitter you can also follow up on such offers. It was published a bit earlier over there, although we will definitely make sure to post them in time here too in the future!

@freedomgo; We currently don't have a specific NBA promo going on, but our Zero Margin Sports Bets promotion include NBA markets also if you'd like to have a look!

The rest of our currently offered promotions can be viewed here if you'd be interested and I will also pass on your suggestion onto the Promotions team!

We'll work on creating more promotions in the future!

Enjoy the rest of the weekend and stay always safe!

Cloudbet BTC Giveaway

Cloudbet is giving away US$500 worth of BTC to a lucky few on Twitter!

Score some free BTC by guessing the time of the first goal in today’s EPL match between Manchester United and Crystal Palace.

Simply head over to Twitter and follow the official Cloudbet account as well as like, retweet and reply to this tweet with your answer.

The match starts at 16:30 UTC so be sure to submit your answers before then!

Cloudbet BTC Giveaway

Cloudbet is giving away US$500 worth of BTC to a lucky few on Twitter!

Score some free BTC by guessing the time of the first goal in today’s EPL match between Manchester United and Crystal Palace.

Simply head over to Twitter and follow the official Cloudbet account as well as like, retweet and reply to this tweet with your answer.

The match starts at 16:30 UTC so be sure to submit your answers before then!

Great to hear, @aorodrigo! I'm glad you received the funds. Please note; withdrawals are instant in most cases, but they also might take up to 24 hrs on weekdays or up to 48 hrs during the weekend.

I hope you will stay satisfied and enjoy playing with us!

Wish you great luck!

Good day Everyone!

Thank you for your support, @pungopete468. Yes, there should be no problem with the withdrawal.

@aorodrigo; I'm happy to welcome you here on our BCT thread and glad to hear that you're satisfied with our services and offers.

I'm sure your withdrawal is completely safe and will be processed as soon as it's possible, but if you could PM me your nickname or email address you are using for your Cloudbet account, I'd be happy to look further into this for you.

Hello Everyone,

Apologies for my absence, I wasn’t neglecting you, I just took some time out.

Thank you all again, for your comments and support.


@Softbets; I'm really sorry to hear that you've experienced a delay with your transaction, but I'm glad you received the funds. 

In most cases, withdrawals are indeed instant, but at times they can also take a little longer to be processed.

During the weekend, you should expect your transaction to be processed within 48 hours instead of the regular 24 hrs time frame on weekdays as there can be delays due to the high volume of requests.

Rest assured, customers will always receive the funds successfully as soon as possible and we do our best to have them processed at the earliest convenience.



@bbc.reporter; Yes, unfortunately, the situation isn't the best at the moment, but hopefully they will all be rescheduled as soon as things are better.

I will pass your suggestion onto the Sports team and let's hope we can offer bets on your desired selection soon.



To the wider community;

I hope you guys are enjoying Cloudbet's offers! Please feel free to message me or the support team if you have feedback or if you think we should improve in something!

We are always happy to hear what our players think and we do our best to become better and better with the help of our player's feedback!

Have a great day Everyone!

Hi Everyone!

I hope you guys had a great weekend! Apologies for my late response and I truly appreciate everyone's comments.

@BlackFor3st - We are happy to welcome you back! Yes, we did start to offer Etherium as an available currency as well as USDT and we're working on introducing some more in the future! Keep an eye on the site for upcoming offers and features!


@bbc.reporter: Glad to hear, that you managed to resolve the problem. We haven't had a report regarding such bugs, but if you refresh the page I believe there should be no problem with the offered odds.

Currently, we only offer to bet on political matters as "Entertainment betting", but if you have any event you'd like to bet on in the future, I'd gladly pass your suggestion onto the relevant team for consideration.


@dragavad - Welcome to Cloudbet! We hope your experience with us will be very pleasant!

Yes, there are withdrawal fees, however, these aren't deducted by Cloudbet. They are transaction network fees which can be viewed when requesting transactions.

Regarding wallets, you can use any preferred wallet that supports the currency you'd like to use on your account.


@7788bitcoin: Thanks for your support.

We do not have an application, I'm afraid but you should be able to use our services from mobile devices too without any difficulties.


@stadus: Yes, you are correct. We do not have an app at the moment, but I've passed this onto our team as a suggestion. Hopefully, it can also be introduced to players in the near future!


I wish you all a great week! 

Hey Guys!

I hope everyone is having a great Friday so far!  

@bbc.reporter, As I'm aware, we've been offering markets for the US elections before and we are also offering it at the moment.

I'd recommend refreshing the page from time to time as that can also affect the available offers displayed on the site.


@Juggy777, Thanks for your comment.

I'm sorry to hear that you're having difficulties accessing the Promotions page from your Ipad. I've reported it to our Technical team now, but in order to further check this for you, could you provide more information about the problem, please?

Which Promotion's page are you trying to access? Could you provide specific details, please?

Thanks in adnvance.

Hi Everyone!

@mp273782
Firstly, we apologise that your withdrawal took longer than usual to be received at your end. Your withdrawal was approved and dispatched within the hour of being requested, however it was not mined and subsequently dropped by the blockchain.

The delay is completely unacceptable and we acknowledge the error on our part when processing the withdrawal. We've undergone some maintenance that has fixed the problem and will ensure smoother withdrawals in ETH moving forward.


@bulai79
We offer a wide range of bonuses on gameplay in addition to our cash welcome offer that's valued up to 5BTC. Terms and conditions are on the site which explains the offers in full, but you're more than welcome to chat to a member of support for further assistance.


@edget1ng,
There may be a number of reasons why your account is still blocked, PM your email/username and I'll gladly look into it for you.

Hello there, brandonlang,

I've looked into your account and can confirm, that you have placed several bets with higher stakes than the mentioned amount.

We apologise for any inconvenience caused by not being able to bet the amount you wish to, however at Cloudbet we have general limits on all bets - just as all other bookmakers do. These limits are crucial to our business to help us manage liabilities and offer customers the best possible prices.

The general limits on the most popular sports are very high and the vast majority of customers will never reach a maximum bet stake alert. In other instances, some events require more liquidity in the market for us to accept bets on.

If your bet has not been accepted this is most likely the reason, and the recommended course of action is to either lower the stake or try another event.

I wish you great luck with your bets!

Thanks for your comment, @M_Dubois,

Yes, the bonuses aren't automatic at the moment, unfortunately, but the CS team is always available to assist players and credit the bonus funds manually.

Hello Guys, hope everyone is doing great!  

@deevhq, I'm happy to hear that the matter has been resolved. We appreciate your feedback and rest assured we'll use such reviews to become better and improve further in the future!


@jeremutalukan / @tashkent4G, I'm a little disappointed that you're creating accounts on BCT to hold conversations with yourself about the bonus automation, especially after I spoke to you here and agreed we will let you know when it's automated again so you can resume your normal activity.

I get that it's not ideal having to request for the bonus to be manually added, which I and the support team have confirmed is a temporary thing. If you do not want to speak to support, which takes less than 1 minute to add the bonus manually (I tried it myself), I suggest that you keep to our agreement above, rather than continue to post on this thread under different aliases.

We're working on the bonus offers, adding new ones and giving more spice to the existing ones, for the time being, the bonus will be added manually by our support team.
Our support coverage is  Monday to Sunday 24 hours a day so you'll have no problems getting the bonus funds added.


@baxterx, I completely understand your point here. I know it's easy to judge by the negative comments betting sites receive on forums, but if you further look into such matters, you can also see that we always do our best to resolve everything as soon as possible.

We are happy to receive both negative and positive feedback, but it is well known that players will mainly post issues here that will need to be resolved.

We can assure you, that our betting site is one that you can trust and all the rightful winnings are paid out without any difficulties.


@M_Dubois, Thank you for your comment! Yes, the bonuses need to be manually added at the moment, our CS agents will be happy to add it to all accounts that met the requirements.

I totally get that it can be hard to take a photo holding two documents, most cameras have a timer which is what we recommend doing.

The good news is I’m happy to confirm that your documents have been approved and withdrawal processed.

Good day Everyone!

@gosha@e-coin, You're right, internal investigations mostly take a couple of days at most, depending on the case. A betting integrity investigation is not an internal one conducted solely by our investigations team, therefore we have to work with timescales provided to us by other parties.

A betting integrity investigation is conducted by such third parties, their job is to identify and reduce the risks to betting and sports being corrupted. This includes; players betting on their own sports, event manipulation for betting purposes (cheating), corrupt approaches, misuse of inside information and much more.

Investigations of the sort are not conducted by Cloudbet, our duty is to comply with these requests. Once the investigation is concluded and we are able to release the funds, if the event has not been deemed as fixed, we do so right away and inform the player.


@tashkent4G, Happy to hear back from you. Rest assured we'll PM you as soon as the new system is up and running.


@deevhq, Please accept our apologies for the inconvenience you've experienced the previous day.

I've looked into this for you with the Support team, and I can see that the bet has been settled correctly as a win. Unfortunately, at times the system grades bets incorrectly, but as it's automatic, we must wait for the assistance of the Sports team in such cases for the manual settlements.

We are completely aware of the frustration it might cause when a bet becomes settled but is not correct, however, all of these bets will be thoroughly looked into, graded accurately in line with our Sportsbook rules and according to the official confirmation of the results.

Phone number confirmation is a standard account verification process that most of our players do, this is sometimes requested to be completed by our player safety team prior to withdrawals being processed. Completing the phone verification also grants you access to a wide range of our promotions.

After looking into the conversation you've recently had with our agents, I can confirm, that we haven't informed you about the transaction being sent. The relevant team informed you, that the transaction is currently pending and will be processed shortly.

Apologies for the delay in processing your transaction, however, it can take a little longer at times when we receive numerous requests at once, but I can assure you, the withdrawal will be processed very soon.

We aren't able to provide transaction ID's of transactions that are currently pending, as at that stage the withdrawals did not reach Blockchain yet, therefore there is no transaction hash of the transaction.

Please, just make sure that your photos are clear and you won’t get any responses about the quality, I’ll follow the case and see if we can expedite the document verification for you.

If there is anything else I can assist you with, please drop me a private message and I'll be happy to assist you further.

I understand your frustration with the length of time it’s taking to fully integrate our new bonus system and tools, naturally, we want our player’s experience to be memorable for all the right reasons. Your patience throughout the last few weeks have been appreciated.

As for our customer support staff, the team are trained to deliver outstanding service and execute tasks as quickly as possible, so I’m sorry if you do not feel satisfied with any of our team members' service. Having read the conversation logs I can not identify where any of our agents have been rude or unprofessional.

It’s clear you are frustrated and stressed having to contact support to credit the bonus to your account, we don’t want you to feel this way or resent the site for working on upgrades. So I’ll take this opportunity to present a solution here. Our bonus tool integration should soon be complete, this depends on a number of engineering factors, we don’t want to release a product that will cause more problems, we want to get it right.

What do you say if I keep your contact information and I will get in touch with you, via email, PM on here or wherever you want, to let you know when everything is up and running smoothly so you can resume playing without any stress. How does that sound to you?

Thanks again for your patience and understanding.

Dear all,

Thanks for your comments.

@tashkent4G, We're sorry for the inconvenience with our Promotions. We’ve changed our campaign distribution service and are in the process of setting up some awesome automated campaigns for all players.

We'd like to ask you to not give incorrect information to the wider community about Cloudbet. As you have been informed, we've had some technical issues with the system which is the reason we are changing this right now, but the bonuses have always been added to your account accordingly.

We’re sorry for the bumpy ride over the last few weeks, in the short term the player has the option to contact support and we’ll credit the bonus immediately.


@maximloch, We can assure you, we are a trustworthy bitcoin betting site licensed under both E-gambling Montenegro and Curacao eGaming and we have no intention in scamming our players.

We always celebrate the winnings with the players and you can ease your mind, that the documentation has not been requested due to your winnings bets.

Integrity reviews are controlled by the Sports team, and it involves a thorough investigation of sports events that might be fixtures.

Once the investigation is completed and the account has been successfully verified, you'll have access to your account and funds again, but since the procedure requires a very detailed and careful investigation, it can take a little longer at times.


@jostorres, We appreciate your honest opinion about our services.

Investigations at Cloudbet can take some time, unfortunately, just like at each betting site in case of a thorough checkup.

I'm afraid this depends on the nature of the particular occasion, however, we strive to resolve these at the earliest convenience.


@jeremutalukan, Yes, we do have promotions available and you can review these offers here: https://www.cloudbet.com/en/promotions

Sadly, they aren't automatically added at the moment due to the changes we're currently working on. We apologise for that, but you can be at ease, that Cloudbet isn't a scam betting site and the bonuses that are displayed on our site are valid offers.

As above stated, before the new automatic Promo system will be finalised, we are adding these bonuses manually upon requests.

If you're eligible for the specific bonus, kindly reach out to our Support agents via our Live chat option or via email at support@cloudbet.com.

Thanks all and I wish everyone a great week ahead!