@Angry0ne Really glad to hear it! Apologies again for the delay, I'm going to be working with our support teams over the next few weeks to improve the procedure for escalating support issues via social media and forums.

As for the sports lines our teams are currently in the process of updating our sportsbook with some quality of life improvements, as well as increasing limits, better odds, and lower minimum stakes. An unfortunate side effect is that some lines have to be manually re-added, which they are working though now.

In the meantime if you have any specific lines (I've already given them a poke about handball for you ) that you'd like to see prioritised then please let me know and I'll pass that on to our sportsbook teams.

Thanks very much, have a great day!

Ronnie @ Cloudbet

Hi there,

Really sorry to hear you are having trouble accessing your affiliate account, I've made our teams aware but if you contact support@cloudbet.com with the details they should be able to help you out with any login issues.

If you believe the problem is specific to your affiliate account you can also get in contact with one of our affiliate team at pauline@cloudbet.com who will work with our support teams to get you back on track as soon as possible.

Thanks very much,

Ronnie @ Cloudbet

@StratisKing If you are experiencing any delay with withdrawals then please PM me your Cloudbet nickname and I'll contact our support teams to find out the reason for the delay and get your payment processed as soon as possible.

We always strive to provide withdrawals as fast as possible and the vast majority of payments are processed instantly, however sometimes delays can occur during peak times. In some cases we also have to investigate the accounts in question manually if flags have been raised during the automated process.

@game-protect Both myself and @N1CKH0LAS (a trusted forum user) explained how the rollover works in our posts above. Calling other players stupid isn't a great way to entice people to 'donate' to your 'google law' service.

Thanks very much,

Ronnie @ Cloudbet

@Angry0ne I'm really sorry for the wait. I've sent a message to our payment teams to get an explanation for the delay and try to push your withdrawal through as a priority, our support teams should be in touch very soon but if you experience any further delay please PM me and I'll chase this up for you.

@JeanCGP Always nice to hear from a satisfied customer! Thanks for using our service!

@N1CKH0LAS


Thanks for the detailed explanation, it was much clearer than my attempt!  

Ronnie @ cloudbet

Приветствуем всех поклонников криптовалют и азартных игр!

Мы рады сообщить вам о том, что в качестве небольшого подарка к старту Чемпионата мира по футболу в России для всех своих текущих, а также наших будущих русскоговорящих пользователей команда Cloudbet активировала русскоязычный интерфейс для предоставления большего комфорта игрокам при размещении Bitcoin и Bitcoin Cash ставок на спорт или в нашем онлайн-казино.

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В своем стремлении предоставить вам постоянно обновляющийся огромный ассортимент слотов и карточных игр за столами мы тесно сотрудничаем с крупнейшими в мире поставщиками RNG игр и продуктов для live казино, и способны удовлетворить вкусы игроков любого ранга: от любителей небольших ставок до крупных игроков. У наших игр в казино есть бесплатный режим для тех, кто хочет сначала попробовать, и затем уже решать играть или нет.

И не сомневайтесь, мы не забываем об одном из наиболее важных аспектов для криптовалюты и онлайн-азартных игр - Безопасности. Двухфакторная аутентификация, смс-верификация и “Холодное хранилище” обеспечивают максимально возможный уровень безопасности и сохранности ваших средств.

Благодаря влиянию сообщества мы совершили одно из самых больших изменений на рынке онлайн азартных игр на криптовалюту - мы добавили Bitcoin Cash в список принимаемых нами криптовалют, и таким образом стали первой биткоин букмекерской конторой и казино в мире, давшей пользователям возможность использовать средства форка 2017 года. И, конечно же, у нас уже запланировано внедрение других криптовалют, что несомненно обрадует их поклонников.

Для тех из вас, кто стремится зарабатывать в биткоинах, будет интересна наша Партнерская программа, которая признана одной из самых щедрых, с многочисленными вариантами поддержки и помощи новым партнерам советами, промо материалами и уникальными ссылками для отслеживания и аналитики.

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Нам важно услышать ваши отзывы и предложения, особенно когда речь заходит об улучшении нашего сервиса или таких важных для нас событий, как запуск Русской версии. Ведь мы только начинаем по-настоящему знакомиться с нашей русскоговорящей аудиторией. Пожалуйста, не стесняйтесь обращаться к нам в любое время, используя следующие каналы:

Сообщения в директ на Bitcoin Talk
Электронная почта support@cloudbet.com
Чат 24/7 с нашей Службой поддержки
Сообщения в Twitter @Cloudbet


Это все, о чем нам хотелось вам сегодня рассказать. Держите удачу за хвост и хорошего вам дня!

Viktor@Cloudbet

@Angry0ne Could you please PM me your Cloudbet nickname? I'll take a look into this for you right away.

@zcisive I have spoken to our support teams who have assured me that your account is being checked so you should be receiving a response soon, I'll update your ticket again and make sure it's at the top of the queue.

@Mrwinson93 To address issues regarding money laundering we are unable to allow players to deposit and withdraw without using their balance, so you will need to play through your balance at least once to be able to withdraw. We have a 'How to deposit' article on the Cloudbet Blog which might give additional information: https://cbet.ly/2sYqTtD

Right now we have some great sportsbook bonuses to celebrate the World Cup, so it's a great time to sign up!

If you have any further questions please let me know, or drop us a tweet @Cloudbet.

Thanks very much,

Ronnie @ Cloudbet

World cup 2018: Risk free bets!

Good afternoon all,

It’s Ronnie here, and with the world’s biggest sporting event fast approaching, I thought it was the perfect time to bring you an update about all the awesome events and offers Cloudbet has going on during the World Cup!

This year is the first World Cup where bitcoin gambling has hit a mainstream audience, and to celebrate this and welcome all of our new customers, we will be offering a Risk Free Bet on a World Cup match of your choice, up to 6.5 mBTC or 0.05 BCH!

Here’s what you have to do to qualify:

- Register at Cloudbet (only 30 seconds!)
- Deposit bitcoin or bitcoin cash
- Place your first bet on a World Cup match winner, asian handicap or total goal market
- Make sure the bet is at least 1mBTC or 0.007 BCH
- If it loses we’ll refund the stake up to 6.5mBTC or 0.05 BCH
- Roll over the stake three times to withdraw

Find out more at the Cloudbet Blog: https://cbet.ly/2sViHKt

The fun doesn’t stop with rewards for new customers though, as (for a limited time only) all of our existing Cloudbet sportsbook players will get the opportunity to spin one of our ‘Russian Roulette’ wheel, with prizes ranging from betting refunds, money back offers, and cashback on play, all the way up to sporting tickets and a selection of crypto rewards - the top prize being a massive 1BTC!

To qualify, simply place a bet between 14th and 17th June to earn a spin on our Russian Roulette Wheel. The amounts you stake across your bets will determine which wheel you get to spin, so what you could win is up to you!

Additional Info: https://cbet.ly/2sU9DFI

As well as exclusive promotions we will also be offering enhanced minimum stakes and the highest limits on all World Cup games, with huge 20 BTC/140 BCH limit on all group and knockout stage games, and a whopping 100 BTC / 700 BCH limit on the final (that's almost £500,000 at current prices!), making our Cloudbet sportsbook the place to be for high-stakes betting during the tournament!  

Details here: https://cbet.ly/2Mns6mk

There’s even special World Cup themed live and RNG casino games on offer - join the live dealers at our ‘Football Studio’ game, which offers a whole new way to bet on topcard table action, or relax and unwind between matches with Hugo Goal, our very own football themed slot game with 5 win lines, low minimum stakes, multipliers, and an exclusive penalty shootout mini game!

If you have any questions or suggestions about Cloudbet’s World Cup offers then please feel free to respond here, send us a PM, or contact us on Twitter and I’ll get back to you as soon as possible.

Thanks very much, and have a great day!

Ronnie @Cloudbet

@Mozefog I'm really sorry for the delay in your withdrawal, your account is still being investigated by our support teams who will be in direct contact with you as soon as possible.

@hyipselect I'm working with our support teams to try and locate the source of the delay, as soon as I receive a response I'll update here or drop you a direct message. I'm really sorry for any inconvenience caused.

Thanks very much,
Ronnie @ cloudbet

Hi hyipselect,

Thanks for letting me know about this, I am looking into your issue urgently - my apologies for the further inconvenience.

Thanks very much,
Ronnie @ Cloudbet

messi_sucks, as stated in our ANN thread, please do not use other threads to promote your site - this is against forum rules.

Thanks very much,
Ronnie @ Cloudbet

Hi,

Thanks for getting in touch about this issue.

I have replied to your private message and the post in our ann thread.

Many thanks
Ronnie @ Cloudbet

Thank you for reaching out - I have received your private message also and will keep you updated.

Apologies for any inconvenience caused.

Thanks very much,
Ronnie @ Cloudbet

@gial1949 Thank you for letting me know, can you please PM me your nickname/Cloudbet email address so I can look into this for you?


@hyipselect, thank you for letting me know about your next deposit, I have added an note to your account to monitor your next withdrawal. I hope this all runs more smoothly for you moving forward.

Many thanks,
Ronnie @ Cloudbet

Glad to hear it, happy to help!

@messi_sucks, please do not use our thread to promote your site, this is against forum rules.

Thanks,
Ronnie @ Cloudbet

Hi TrumpD, my apologies for the current impression - there is a group of accounts that have been back and forth on the forums recently, who were caught deliberately breaking our terms and conditions and then threatened us with bad PR when action was taken against them. I assure you that we are here to help for legitimate issues, suggestions and to promote updates to our service, but will not be threatened nor will we address an obvious smear campaign.

@zcisive and @hyipselect, I am very sorry for these withdrawal issues. I have escalated this with our customer service team and am managing the updates on our helpdesk.


Thanks for letting us know, hatless121. If you have any more information about this (e.g. a copy of the email you can forward in), please do drop this in a PM to us as soon as possible.


@fi0fi0, we are making some big changes to our soccer markets at the moment, so do look out for updates soon - but feel free to drop me a private message if you have any specific requests so I can feed this back to the team.

Many thanks,
Ronnie @ Cloudbet

@hatless121 & zcisive Thanks for getting in touch, and I'm really sorry you have experienced a delay on your withdrawal. We strive to process all withdrawals within 24 hours but unfortunately this can sometimes be extended during peak times. If you are still waiting now then please PM me your Cloudbet nickname or support ticket number and i'll pass that on to our support teams as a priority right away.

@fi0fi0 Which soccer markets were you after? Our sportsbook teams are still working to get our full range of lines and markets back, but until then if you have any specific requests then I can ask that they be prioritised for you.

Thanks very much,

Ronnie @ Cloudbet

@Nivri Thanks for getting in touch, I'll speak to our sportsbook teams and pass on your request to reinstate our volleyball lines right away! 

In the meantime if there are any specific leagues or competitions you would like to see back soon then please let me know and i'll make sure these are prioritised for you.

Thanks very much,

Ronnie @ Cloudbet

@Paul0908 I'm really sorry for the missing options from our football leagues, about a week ago we performed an update to our sportsbook that temporarily removed some options and we are working hard to get our full range of specials back up as soon as possible.

The reason for the update was actually to improve our offering - you’ll see some of the markets we do currently offer are way higher limits than before with better pricing.

In the meantime if there are there any specific leagues or lines that you’d like to see back first, please let me know and I can see if I can prioritise their return for you.

Thanks very much,

Ronnie @ Cloudbet

@Emailuser398 Thanks for getting in touch, unfortunately our website was down briefly overnight but our tech teams have identified and fixed the issue so our Casino and Sportsbook should be back up and running. If you are still experiencing any login issues then please PM me your Cloudbet nickname and I'll work with our teams to investigate the cause for you.

Thanks very much,

Ronnie @ Cloudbet